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Marriott, Courtyard by Marriott Baton Rouge-Poor choice. On April 10, 2025 after a long day of traveling I check-in to the Courtyard by Marriott Baton Rouge South. I was somewhat disappointed by the desk staff as they acted as they did not have time to bother with me. When I got to my room to relax and watch the news the TV was not operating properly. I call the desk and a maintenance man was sent that worked on it and then called his boss and between them they could not get it fixed. Apparently, it was an improper cable box they knew need changing but had not changed. So, I was moved down the hall to another room, where the TV worked. All this took about and hour and half. The next morning, I got up and went to get some coffee and something to eat at 6:30 AM and the café was dark and the front desk was dark and I could not find any employees. I went back to my room to get ready to leave and while taking a shower the commode overflowed leave 1/8 inch of water on the bathroom floor. Too say I had a miserable stay at this property would be and understatement. As you can see from your records, I stay at Marriott Property’s when I travel. This property needs help; in taking to the staff, I was informed this property had been refurbished two years ago, I think you need better management if this is the case. I could have stayed at LaQuinta at half the price but your hotels have always been nicer and well managed.

Marriott, Motel 6 Quality. Room Flooded Forced To Sleep In A Room With Wet Floors The Maintence People Will Use Their Own Key To Enter Your Room Whenever They Feel Like It. When You Complain You Get The People At The Front Desk Who Hate Their Job And Have Zero Customer Service Experience. They Refused To File Or Accpet Any Compaints And Will Not Give You Any Info To Reach Management. The Hotel Manger Is Just As Nasty As His Employees. Never Again Your Better Off Going Next Door To The Hilton + They Have Free Breakfest. Marriott Is The Carnival Of Hotels Up Charges For Everything Including Basic Items.

Marriott, Courtyard Dallas Allen at the Event Center. I gave you one star because it doesn’t go to Zero. The best thing about this hotel is the location. After that, it goes downhill…fast. I booked a reservation with the hotel on-line. The hotel, not through some other agency. I booked a 2 night stay for 3/7/25– 3/9/25. My credit card was charged, a confirmation number sent to my email on January 31, 2025. I showed up to check in and was told my reservation had been cancelled. No one knew by whom or why. I showed the clerk my email with confirmation, as well as the charge to my credit card. I was told no one had an answer but IF they had a room I could get one for 2 nights. After searching, a room was found. My credit card was charged and I made it clear that i needed the room for 2 nights. So the first charge to my credit card had to be “Refunded” as that reservation was apparently mysteriously cancelled. (it appears I did get my money refunded). So, my first night was miserable. The beds were so uncomfortable I barely slept. One bed was slightly better than the other but still atrociously uncomfortable. House keeping showed up at 7AM, walking right into my room. I advised I had the room for 2 days, (I was told by the desk clerk that the room is kept every other day unless requested otherwise). An hour later housekeeping arrived again. This time I had the lock latch on the door so they could not just walk in. Told them a second time I needed nothing and had the room one more night. I went to breakfast. Price was good, comparable to restaurants in the area. Food choices were plentiful. The food was cold, even kept in warmers. I was there within the first hour of it opening. Disappointing. I went back to my room to prepare for my day. I went to the ice machine to get ice, and when I got back to my room, was locked out. So I went with ice bucket in hand to the desk clerk 3 floors down, and was told I was locked out because check out was at noon. I advised I had booked the room for 2 nights. The lady said “huh” and said, well, you have to check out and check back in again. This Is Insane! So I got “checked out”, and then had to pay again, and check back in for another night. I was asked if I wanted the same room. Because who doesn’t want to lug all their stuff from room to room.

I chose to stay in the same room. When I did check out the next day I was asked if I enjoyed my stay. I said “no, your beds are terrible, the food was cold and I had a hard time grasping having to check in and out and in and out just to have 2 nights in a room”. Not to mention my initial reservation being cancelled and no one knew how that happened. She never looked up. She handed me a receipt and said “thank you. Here’s your receipt”. Worst experience ever. I will never stay at this or any other Marriott again.

Marriott, This is our 4th stay in Marriott Hotels in the past few months. All 4 have been in TN. Two of the hotels did not have hot water. We took cold showers two days in a row at two different hotels. We have stayed at the same hotel, this being our second time in Germantown TN. Both times we have checked the day before to make sure the pool is working as we are spending time with our grandchildren. The pool is freezing. Same as it was the last time. Last time they stayed in for 5 minutes. This time we felt the water and asked about it. No real answer the first day. Told the ice had fallen ion the heater. ??? Today the pool door is locked and when asked if it was being fixed, the answer was No. That along with the appearance of several of the hotels we have stayed at are more indication that the Hotel chain is not the elite hotel corporation they use to be! We use the charge card and they’re happy to take our money for that. But that doesn’t seem to be any concern for the guests experience. Will be looking for a new hotel to stay at.

Marriott, Despite being a Marriott Envoy Member, customer service is terrible. This company clearly does not deliver on their mission to “Creating and enabling unsurpassed vacation and leisure experience”. I secured a room under the group rate for Hillsdale College. 10 minutes later when I called back to inquire about another issue, I was told this discount did not exist. When I asked to speak to a supervisor, I was put on hold for at least 30 minutes. I must have woken the supervisor as this called took place late evening. He was nasty from the beginning and throughout the call. There wasn’t any resolution. I then called Corporate customer service and spoke with a female named Daimy. It was very difficult to understand her. When I requested the address of their corporate office she hung up. My plan is to stay away from Marriott because they do not walk the talk.