Reach Courtyard Marriott Corporate Office 

Embarrassment to Courtyard by Marriott high quality standards. We booked our stay at Courtyard by Marriott in Rockford 7676 East State, long before the wedding date only to find that the room that we were assigned to was in need of total repairs and had high standard violations. Pictures of these violations are attached to this complaint. The shower area had black mold in many areas including the ceiling of shower area. The plumbing in the vanity bowl was not allowing water to drain properly. In many areas in the room the ceiling plaster was falling and peeling. The area in the shower where the body wash, shampoo, and condition were located were turn around where you could not read the labels on the product before attempting to use these products. This Courtyard by Marriott Rockford is located near a Hard Rock casino with great potential for growth however the management team at this location does not know what quality customer standard consist of. We also were never asked to give our feedback regarding our stay at this particular location. Our bill for this unpleasant experience was one hundred fifty-eight dollars and forty-six cents. I am asking that the upper management team visit this particular location and fix the problems at this Courtyard location. I am also requesting a refund on our credit card. We also stayed two nights at Courtyard by Marriott Chicago O’Hare without any problems and a very pleasant experience.

This was the worst Marriott Courtyard I have ever stayed at. We didn’t get our room cleaned for 4 days. We had to get our towels, dump the trash, make the bed every day, clean the coffee area, and go to the desk for coffee refills. We were told that one day (not a holiday) they had no staff scheduled. We booked this specifically because it had a hot tub, and we knew we would need it, we went down for our mother-in-law’s unexpected death and were doing quite a bit of moving and lifting, only to find out it was out of service. We were able to have 1 night with it, the night before we checked out. I was hoping that we would have a stress-free place to relax in due to the fact we were there to bury my husband’s mother, and this was far from what we envisioned especially spending over 800.00 for the week. I would have booked an Airbnb which would have been much cheaper because we would have had to service ourselves like we expected the Marriott to do for us.

Sent to a room not cleaned, problems with computer twenty minutes later to a prepared room. I picked this hotel because of restaurant and bar which were closed. We timed drive to watch the bmw pga game. CBS not available due to contract disputes. Mold on shower curtain. Before nine out of coffee, cups and yogurts. We will never stay in a courtyard by Marriott again. It was overpriced at 215$

The Courtyard by Marriott location: 115 Troy Plaza Loop, Troy, Al 36081 is run by several staff members Kim general manager, kim.waters@marriott.com and Bianca assistant general Manager, bianca@marriott.com and some young male named Jordan-counter/clerk that ALL not only are biased toward certain people and the very ones spending their money staying as guests in the hotel. These three individuals are what’s wrong with America today and the hate toward a particular class.

I want to compliment Mr.Chuck Cobb on handling my reservation. I called in to inform you that I would be a little late. I gave Mr. Cobb my confirmation number. He said that was in another guest’s name, not mine. This was very important because my wife had a 7:15 appointment for surgery at Mayo in Jacksonville, FL the next morning. Long story short, Mr. Cobb made a new reservation for my wife and me explaining that somehow the reservation got mixed up. When checking out, he informed me that he found me on the computer and had the incorrect reservation charge reversed and gave me a copy of the credit back to my account. To me, this was outstanding service not to mention that he was cool and collected through this and it was a great pleasure that good people are still around that will go that extra step or two to make sure the customers are well taken care of. A pleasant situation all the way around.