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  • Fairfield Inn Corporate Office Headquarters

Fairfield Inn Corporate Office Headquarters

How To Contact Fairfield Inn Corporate Office Headquarters

Marriott International, Inc. (Fairfield Inn & Suites by Marriott)
10400 Fernwood Road
Bethesda, Maryland 20817 USA
Corporate Phone Number: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Customer Service Number: 1-800-721-7033

 
  • My 18-year-old daughter and her 19-year-old friend got off work and got stranded in Weirton West Virginia in an ice storm at 2 am on December 18th. They stopped in the hotel looking for shelter. They were prepared to pay for a room and were told they couldn’t stay there because they weren’t 21. They were young girls stuck with nowhere to go. They were stuck, and two police officers had to push their car off the road. I don’t give a shoot about policy. These two kids needed a place to go to get out of an ice storm and they were turned away by your hotel staff. I will make it known to anyone who will listen to me what your hotel did and I promise you, I will never stay at one of your hotels again.

     
  • Was kicked out of our room. Had booked for 2 nights, wass told the next day that I had to vacate the room as I had no reservation for the 2nd day. I guess I pulled those reservation confirmation numbers out of the air. On top of that, I was charged twice for room. One charge for $190 and another charge for $130. Was told the $130 charge would be reversed and I would get my money back. Here it is 6 weeks after the event and I still have not received my money. Room was great, bed excellent. But I WILL NEVER STAY AT FAIRFIELD INN AND SUITES AGAIN. I've been telling all my friends, church members, school personnel about this.

     
  • I stayed at the Fairfield by Marriott Inn & Suite Palm Coast Fl. MY credit card was charged for 3 payments. I've tried to contact the manager but never gotten a return call back. My bill and two other pre hold charges which one has already came out of my account. The other one is still pending.

     
  • How can the GM at the Fair field inn and suites let one staff off every weekend and make the other staff work every weekend and also plays favoritism toward one staff talking about the other staff member to her and everyone else.when the staff they are talking about comes to work faithfully to replace the other staff who resigned and came back from being gone for a week or two but now saying she's the best worker making the other staff member feeling like she not does her job.

     
  • On April 16, 2019 I stayed at the Fairfield Inn & Suites in Cordele, GA and I have to say it will be my last time I ever stay there again. Whenever I stay over night in Cordele I normally stay at a hotel across the street. But I decided to stay at the Fairfield Inn due to one of my peers recommending the hotel. It all started with the front desk clerk in which I found to be rude and unpleasant. In my profile it clearly states that I prefer to be on the highest floor and away from the elevator due to me being a lite sleeper. Immediately as I step off the elevator on the second floor, my room is immediately to the left next to the elevator. As I step in the room, I notice a musky odor. So, I turn on the AC thinking that would clear out the odor. Later that evening, when I entered the restroom, I noticed 2 different types of bugs on the floor which were dead.

    Throughout the night I was repeatedly being bitten by something which was later found to be bed bugs. So, the next morning I checked out and later shared my concerns when I received the email asking how my stay was. Not asking for anything nor was I expecting a call, on April 21, 2019 I received an email from the General Manager Erica Reehal apologizing for my bad experience and asking if I would give her a call which I did. When I called Erica, she explained that she was busy and took my number so that she could call me back. After not hearing back from Erica 4 days later, I decided to email her just in case I missed her call. It is now May 18, 2019 and I have yet to hear back from Erica. Now remind you, Erica asked me to call her. If she wasn’t going to do anything to fix the issue as she stated in her email, why bother messaging customers.

    Not happy at all. Because of this bad experience I now secure all my clothes in a sealed bag.

     
  • Horrible experience at the Fairfield inn in Lawton oklahoma at 201 SE 7th street.My great aunt and my grandma and their mother (my great grandma) were but by bed bugs and they knew they were infested and did nothing about it they stayed in room 324 and were moved to room 103.They visited from NY for a funeral and come back home all bitten up and that's just not acceptable I even have pictures!!

     
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