Value City Furniture Corporate Office Address:
4300 E. 5th Ave.
Columbus, OH 43219 USA
Corporate Phone Number: 1-614-221-9200
Fax Number: 1-614-443-9011
Customer Service Number: Contact your local store
Email: n/a
Twice I’ve shopped at (and unfortunately bought) Value City. Once I paid for delivery and the movers broke the leg on my cabinet. Complained and it was poorly fixed. This last time I got a defective piece, bought the warranty and I still got hell for asking to have it resolved. Customer service people are flat-out obnoxious. Horrible company! Save your blood pressure and shop somewhere else!
Been paying on furniture that cost close to $3000 I owe 1034 left. Twice now I called to make payment worker took my name and said they would call back no one ever did. Then I called to talk to the manager about it she basically treated me like I was lying, with no apologies no action to try to rectify the situation or compensate, I just said, ok well I can take the payment now ( the audacity). The only problem is now I don’t want to I want to get my money back and cancel the order since a close to 3,000 purchase is not important or enough to them to try to provide good customer service. Very clear my business means nothing to them if the in-store workers don’t care I’m sure corporate cares even less
I purchased over $3500 worth of furniture in August 2023. One of the items is a reclining leather sofa from the Clearance Dept. The salesmen said it wasn’t plugged in because it wasn’t by a plug. He never told me that my leather sofa and love seat was AS IS. I would have made sure the items worked. When the furniture was delivered they forgot my electrical cord. Again I didn’t know if the couch worked or not. I picked it up a couple of days later. We plugged it in and only one side of the couch is working. I went to the store they said there was nothing they could do. The furniture sold is As IS.
Terrible customer service, I had a dining set that was supposed to come the end of June , I did not receive the table till end of July and the chairs did not even come with it, no one called me to inform me what was going on or anything I had to call , and their like oh it’s not coming till August 26 like when was I going to be told this I already been waiting for months. They just act like they don’t care at all about the customer I will never get anything from this store again
On June 16, 2023, I made a purchase totaling $2,243.10 at your Highland Hills store, including various furniture items and a throw blanket. Though I was initially informed of a delivery date of July 1, it was canceled, disrupting my holiday plans. Another proposed date of July 15 was also canceled. After waiting for over a month, I spoke to the store manager, who assured me of delivery by August 8. However, upon delivery, my throw blanket was missing.
I then visited the Highland Hills store, and the manager promised to personally ensure the blanket’s availability for pickup on August 10. Yet, when I arrived on that day, the item was absent. The store representative was confrontational, deflecting blame, and minimizing the inconvenience I experienced. She argued that the store’s distribution problems weren’t her or the manager’s fault and implied that I should be grateful for their attempts to address the issue.
I have been a loyal customer of Value City for over twenty years, and the recent customer service I’ve encountered is deeply unsatisfactory.
