Value City Furniture corporate office information has changed significantly because Value City Furniture and American Signature Furniture locations have closed. Many people still search for the Value City Furniture corporate office, headquarters address, corporate phone number, complaints department, refund help, warranty issues, delivery problems, or order claims. This page summarizes the former Value City Furniture headquarters information and the best current routes for order status, complaints, and Chapter 11 claim questions.
Value City Furniture Corporate Office and Headquarters Contact Information
- Company / Brand: Value City Furniture, also known as VCF
- Parent Company: American Signature, Inc.
- Former / Historical Corporate Office Address: 4300 E. 5th Ave., Columbus, OH 43219, USA
- Directory-Listed Corporate Office Phone: 1-614-449-6100 — not confirmed as an active customer support line after the company closure
- Chapter 11 Claims Agent Phone: Verita at 1-877-726-6511 for U.S. and Canada callers
- International Claims Agent Phone: +1-424-236-7251
- Official Website / Status Page: ValueCityFurniture.com
- Order Status: Track My Order
- Chapter 11 Case Website: American Signature Chapter 11 Case Information
Important note: The former Value City Furniture corporate office phone number should not be treated as a guaranteed active customer service number. For bankruptcy, claims, deposits, and case-related questions, use the official Chapter 11 resources listed above.
Value City Furniture Headquarters and Ownership Update
Value City Furniture was operated by American Signature, Inc., a Columbus, Ohio-based furniture retailer that also operated American Signature Furniture. American Signature, Inc. filed for Chapter 11 bankruptcy protection in 2025. The official Value City Furniture website now states that all American Signature Furniture and Value City Furniture locations are closed.
Because of this change, customers looking for the Value City Furniture headquarters, Value City Furniture corporate office, or Value City Furniture complaints department should understand that the normal retail support structure may no longer be available. Current order, deposit, financing, gift card, return, refund, and claim questions should be directed through the official order tracker and Chapter 11 case resources.
Choose the Correct Support Route
For Recent Orders or Delivery Status
Use the official Value City Furniture order tracker. You may need the customer identification number from your store receipt or order confirmation email.
For Deposits, Undelivered Furniture, or Bankruptcy Claims
Use the American Signature Chapter 11 case website or call Verita at 1-877-726-6511. This is the more appropriate route for questions about claims, deposits, undelivered orders, and bankruptcy case information.
For Financing Questions
If your furniture purchase was financed through a third-party lender or credit account, contact the financing company listed on your billing statement. The official VCF status page advises customers to continue making financing payments as usual unless their financing company tells them otherwise.
For Gift Cards, Returns, and Refunds
The official VCF status page states that gift cards are no longer being accepted, sales are final, returns and exchanges are not accepted, and refunds are not currently being offered for unavailable items. Customers with unresolved deposits or undelivered orders may need to file a claim through the Chapter 11 process.
What to Have Before Contacting the Former Corporate Office or Claims Agent
Before contacting Verita, checking your order, or attempting to escalate a Value City Furniture complaint, gather:
- Order number or customer identification number
- Store location where the purchase was made
- Purchase date and delivery date, if available
- Receipt, invoice, or order confirmation email
- Photos of damaged furniture, missing pieces, or delivery issues
- Warranty or protection plan documents
- Financing account information, if the purchase was financed
- Timeline of calls, emails, store visits, and promised resolutions
How to Escalate a Value City Furniture Complaint
Because Value City Furniture stores are closed, escalation is different from a normal retail complaint. Start with the official order tracker for open orders. If the issue involves an undelivered item, deposit, missing refund, or bankruptcy-related claim, use the American Signature Chapter 11 case website and claims agent.
For financing disputes, contact the lender directly. For unresolved consumer complaints, customers may also consider contacting their state attorney general, state consumer protection office, or the Better Business Bureau. Keep copies of all receipts, delivery records, photos, claim confirmations, and correspondence.
Common Reasons Customers Contact Value City Furniture Corporate Office
Customers and former customers often look for the Value City Furniture corporate office for issues such as:
- Undelivered furniture orders
- Delayed or missed delivery appointments
- Damaged furniture or missing pieces
- Warranty or protection plan disputes
- Refund, deposit, or cancellation questions
- Financing or billing questions
- Gift card questions after the store closures
- Difficulty reaching a store, manager, or former customer service department
- Complaints about the company’s closure, liquidation, or Chapter 11 process
Issue-Specific Complaint Guidance
Undelivered Furniture or Missing Pieces
Check your order status first. If the item is no longer available or the order cannot be fulfilled, the Chapter 11 claim route may be the most relevant next step.
Damaged Furniture or Warranty Claims
Gather photos, delivery paperwork, warranty documents, and any technician notes. If a third-party protection plan was purchased, contact the protection plan provider directly because the warranty administrator may be separate from Value City Furniture.
Refunds and Deposits
The official closure information states that refunds are not currently being offered for unavailable items. Customers with unresolved deposits or paid orders may need to file a claim through the American Signature Chapter 11 case process.
Financing and Credit Accounts
If you financed your purchase, your payment obligation may be handled by a separate lender. Contact the lender listed on your bill or credit account before stopping payments or disputing charges.
Scam and Fake Support Number Warning
When a retailer closes, fake support numbers and unofficial refund-help pages can appear online. Be careful with any website or phone number claiming it can guarantee a Value City Furniture refund, release a shipment, erase a financing balance, or process a claim for an upfront fee. Use the official Value City Furniture website, official order tracker, and official Chapter 11 case website when sharing order details or personal information.
If you see an unfamiliar furniture-related charge on your card statement, compare it with your receipt, financing account, and delivery documents before calling any number found through an ad or search result.
Value City Furniture Reviews and Complaints
Current CorporateOfficeHeadquarters.com reader comments include individual complaints about delayed deliveries, missing items, damaged or sagging furniture, warranty coverage confusion, limited callbacks, refund problems, and difficulty getting answers from customer service or management. These comments reflect individual customer experiences and should not be treated as universal facts about every purchase.
If you had a recent order, delivery, financing, warranty, refund, deposit, or claim experience with Value City Furniture, you can share your review below to help other readers understand what happened and what steps you took.
About Value City Furniture
Value City Furniture was a furniture retail chain offering living room furniture, bedroom sets, dining room furniture, mattresses, home accents, and related furnishings. The brand was operated by American Signature, Inc., which also operated American Signature Furniture. The company was long associated with Columbus, Ohio, and served customers through retail stores and online shopping before the store closures.
Competitors and Related Corporate Office Pages
Customers comparing furniture retailers or researching other corporate offices may also want to review the corporate office pages for American Signature Furniture, Ashley Furniture, Rooms To Go, Raymour & Flanigan, IKEA, Nebraska Furniture Mart, and Big Lots.
Related Resources
- Official Value City Furniture / American Signature Status Page
- Value City Furniture Track My Order
- American Signature Chapter 11 Case Website
- American Signature Furniture Corporate Office
- Ashley Furniture Corporate Office
- Rooms To Go Corporate Office
- Raymour & Flanigan Corporate Office
Frequently Asked Questions About Value City Furniture Corporate Office
Is Value City Furniture still open?
The official Value City Furniture website states that all Value City Furniture and American Signature Furniture locations are closed.
Where was the Value City Furniture corporate office located?
The former or historical Value City Furniture corporate office address is commonly listed as 4300 E. 5th Ave., Columbus, OH 43219.
What is the Value City Furniture corporate office phone number?
A directory-listed corporate office phone number is 1-614-449-6100, but it should not be treated as a guaranteed active customer support line after the closure. For Chapter 11 claims and bankruptcy case questions, use Verita at 1-877-726-6511.
Who owned Value City Furniture?
Value City Furniture was operated by American Signature, Inc., which also operated American Signature Furniture.
How do I check a Value City Furniture order?
Use the official Track My Order page and have your customer identification number ready.
How do I file a claim for an undelivered order or deposit?
Visit the American Signature Chapter 11 case website or call Verita at 1-877-726-6511.
Can I still use a Value City Furniture gift card?
The official status page says Value City Furniture and American Signature Furniture gift cards are no longer being accepted.
Is CorporateOfficeHeadquarters.com affiliated with Value City Furniture?
No. CorporateOfficeHeadquarters.com is not affiliated with Value City Furniture, American Signature, Inc., Verita, or any bankruptcy court. This page is for corporate office information, reviews, complaints, and consumer research.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, complaint guidance, and reader review space for major companies and brands. We update pages when ownership, address, phone, bankruptcy, closure, or support information changes so readers have a clearer starting point for escalation and research.
Page Update Note
This page was updated on June 28, 2026 to reflect Value City Furniture’s closed-store status, American Signature, Inc.’s Chapter 11 case, the official order tracker, and current claims-agent contact information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Value City Furniture, American Signature, Inc., Verita, or any bankruptcy court. Information may change during bankruptcy, liquidation, or claims administration. Always verify deadlines, claim instructions, phone numbers, and case information through official sources before sharing personal, payment, or order details.
Share Your Experience
If you had an experience with Value City Furniture corporate office, delivery, warranty service, financing, refunds, deposits, claims, or the store closure process, please share your review below. Your feedback may help other customers understand what steps worked, what problems occurred, and what documents were needed.