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Value City Furniture, Overall service on a damaged sofa. We purchased a sofa and reclining chair. It was delivered. I also took out the extended warranty on the furniture. I called them 5 months into us having the furniture because the seats in both the chair and the recliner was sagging. I had to call two more times before finally someone came and it was now 9 months into our store warranty. He came out and looked at the sofa and told my husband he would order the filler for both the recliner and the couch that it could be a couple weeks. Then after a month and a half I called again to ask why they didn’t send the gentleman out to restuff our couch. I was told that the gentleman reported in his report that it was just the customer’s view. It was normal wear and tear. Normal wear and tear after the couch was only 5 months old. We are both older people and his chair was absolutely horrible. He weighs less than 200 lb. Then when I went to the extended coverage insurance, they informed me that their insurance does not cover the sinking of the seating and we paid all that extra money for nothing. They never explained to us. There was limitations on the extra coverage. Just wanted the extra money. I have called and complained. I have gotten rude people. I’ve tried to be very, very patient with them. But now here we are stuck with couches that are sunk in and look like they’ve been in our possession for 10 or 15 years. The fabric and everything still looks brand new but the seating is getting to a point where that they are totally uncomfortable. I think my next step is going to be the attorney general’s office as Value City Furniture does not seem to care about their products or their customer service.

Value City Furniture, Disappointing purchase. We purchased a sectional and recliner from your store in Columbia on 12/3/24. Our order was short a piece and took a month to receive, and they forgot to bring the mechanical portion for the recliner, took another 3 weeks to receive. Then our other piece was having problems with reclining and then it started to lean to one side, as of now we have not heard back about the bracket they had to order. We don’t get call backs or email response. Our first opinion was good with the salesman as he promised we could receive in time to for moving into our new house. Now the fabric is picking and stretching. I started with trying to get a trade or refund? I would like to have a replacement or another set similar. But we did not get a call back. They are very hard to contact.

Value City Furniture, Very Very poor delivery service from Value City Furniture. When I realized that I could order a living room set online I was so thrilled. I ordered a sofa and loveseat on October 4,2024. I loved the set because it came with pillows. I was given a delivery date of 11/27/2024. I received only the sofa and was given a December 15th delivery date for the loveseat. Two days before the December delivery date, I received a call saying it was not sent. I received another delivery date, January 17, 2025. Again, it did not arrive. I received no call this time. I emailed them and told them that the date on their website had been changed to March 7, 2025. By March it will be almost a half year since I ordered. The reasons I have been given have been ridiculous at times. “They might have run out of material and couldn’t make it or there were so many orders for that item.” I was later told by someone at the distribution center it had to do with maritime shipping issues or longshoreman’s strike which I thought had been resolved. Needless to say, I don’t know if I will ever receive it. I am actually making payments on the set and all my payments have been on time. I also paid $189.00 for the 5-star delivery. I plan to talk to Corporate to see if I can get some answers before contacting the Better Business Bureau.

Value City Furniture, Horrible service. I spent close to $20,000 over a month ago only to still be waiting for items to be delivered. Already canceled an entire bedroom set due to no guarantee on delivery. Waiting on two end tables that are now pushed out to at least November 27, 2024 which will be 2.5 months after the order was placed. And I was not contacted about this change in delivery. It wasn’t until I called them to get an update. Will be canceling the order for these two tables and purchasing elsewhere which is unfortunate as they will now not match the other pieces of furniture I purchased. I wish I would have read these reviews before even walking into the store. Do not but from Value City Furniture, ever!

Value City Furniture, Promised a delivery of couch that was told that was instock .not delivered. Then promised the second time. Supposedly came in but had a blue streak on the leather. Canceled again. Then told not until February! That’s 4 months of waiting. Absolutely ridiculous 🙄! And told the Manuel version non power recliners on sides of couch was in stock. Turns out the color that we chose doesn’t even come in power!