Raymour & Flanigan is a family-owned furniture and mattress retailer headquartered near Syracuse in Liverpool, New York. The company operates more than 150 showrooms, outlet stores, clearance centers, and service facilities across the northeastern United States.
Consumers commonly search for the Raymour & Flanigan corporate office address or phone number when they need help with a furniture delivery, damaged item, mattress exchange, refund, warranty claim, Platinum Protection Plan, financing account, unwanted marketing message, website problem, or unresolved complaint involving a store or service center.
How to Contact Raymour & Flanigan Corporate Office
Raymour & Flanigan provides separate contact options for customer care, online sales, deliveries, service claims, financing, payments, returns, and corporate matters.
- Legal Company Name: Raymours Furniture Company, Inc.
- Raymour & Flanigan Corporate Address: 7248 Morgan Road, Liverpool, NY 13090
- Raymour & Flanigan Corporate Phone Number: 1-315-453-2500
- Raymour & Flanigan Customer Care: 1-888-729-6687 (1-888-RAYMOUR)
- Online Sales, Returns and Account Assistance: 1-866-383-4484
- Customer Care Email: rf****@*************an.com
- Official Website: RaymourFlanigan.com
- Contact and Live Chat: Raymour & Flanigan Contact Us
- Order Tracker: Track a Raymour & Flanigan Order
- Make a Payment: Raymour & Flanigan Payment Portal
- Return Policy: Raymour & Flanigan Returns
- Service Claim: File an In-Home Service Claim
- Careers: Raymour & Flanigan Careers
- Corporate Status: Privately held; no public stock symbol
Raymour & Flanigan Customer Care Hours
Raymour & Flanigan currently lists customer-care availability from 8:00 a.m. to 6:00 p.m., seven days a week.
Official Raymour & Flanigan documents use both 13088 and 13090 for the 7248 Morgan Road address. Consumers sending important correspondence may wish to confirm the preferred ZIP code directly with the company before mailing it.
The former fax number 1-315-453-2570 appears in older corporate directories, but Raymour & Flanigan does not prominently publish it on its current contact page. Email, live chat, customer care, or certified mail may provide a better record of a complaint.
How to Escalate a Raymour & Flanigan Complaint
The best escalation process depends on whether the complaint involves a store purchase, online order, delivery, damaged furniture, mattress exchange, warranty, financing account, service appointment, or protection plan.
- Begin with the showroom, outlet, service center, or department that handled the purchase.
- Ask to speak with the store manager, sales manager, delivery manager, or customer-care supervisor.
- Keep the sales order, receipt, delivery paperwork, financing documents, product model number, photographs, service reports, and names of employees involved.
- Clearly explain what happened and state the resolution you are requesting, such as repair, replacement, exchange, refund, credit, redelivery, or cancellation.
- Call customer care at 1-888-729-6687 and ask that the complaint be documented.
- Request a case, service, or reference number and keep notes showing the date, representative’s name, and promised next step.
- For an unresolved online-order, payment, return, or account matter, call 1-866-383-4484 or email rf****@*************an.com.
- If necessary, send a written summary and copies of supporting documents to Raymours Furniture Company, Inc., 7248 Morgan Road, Liverpool, NY 13090.
Furniture complaints are often easier to investigate when photographs clearly show the entire item, the damaged area, manufacturer label, room entrance, stairway, doorway, and surrounding space.
If a product does not fit through a doorway, stairwell, hallway, or elevator, document any measurements or advice provided by the salesperson before purchase. Delivery crews may be unable to remove doors, railings, windows, or other parts of a home.
Do not publish complete financing account numbers, payment-card details, Social Security numbers, order-access codes, home-security information, or other sensitive personal information in a public review.
About Raymour & Flanigan
Raymour & Flanigan traces its history to the furniture business established by brothers Bernard and Arnold Goldberg in the Syracuse area in the mid-1940s. The company later acquired Flanigan’s Furniture, creating the Raymour & Flanigan name used today.
The business has remained under Goldberg-family ownership and leadership as it expanded throughout the Northeast.
- Founded: 1946; some company profiles use 1947
- Founders: Bernard Goldberg and Arnold Goldberg
- Headquarters: Liverpool, New York
- Chairman and CEO: Neil Goldberg
- President: Seth Goldberg
- Business Type: Privately held, family-owned retailer
- Store Network: More than 150 locations across eight states
- Primary Market: Northeastern United States
- Primary Products: Furniture, mattresses, rugs, home décor, lighting, outdoor furniture, and accessories
- Store Formats: Showrooms, outlet stores, clearance centers, service centers, and e-commerce
Who Owns Raymour & Flanigan?
Raymour & Flanigan remains privately owned by the Goldberg family. It is not a publicly traded company and does not have a stock symbol.
Family ownership has continued through several generations. Bernard and Arnold Goldberg founded the original furniture business, Neil Goldberg later became president and CEO, and Seth Goldberg now serves as company president.
Who Is the CEO of Raymour & Flanigan?
Neil Goldberg is chairman and chief executive officer of Raymour & Flanigan. He has been involved with the family business for decades and remains active in its leadership.
Seth Goldberg serves as president and leads the company’s current operations and growth strategy. He joined Raymour & Flanigan in 2008 and held roles involving operations, sales, marketing, digital commerce, information technology, and customer care before becoming president in 2021.
How Many Raymour & Flanigan Stores Are There?
Raymour & Flanigan currently describes itself as operating more than 150 stores across eight states.
The network includes full-price furniture and mattress showrooms, outlet stores, clearance centers, distribution facilities, and service centers. Individual locations can open, close, relocate, or change formats, so customers should verify the latest information through the official store locator.
Raymour & Flanigan Products and Services
Raymour & Flanigan sells products for most areas of the home, including:
- Sofas, sectionals, recliners, and accent chairs
- Bedroom furniture and mattresses
- Dining tables, chairs, servers, and bar furniture
- Home-office desks and chairs
- Outdoor furniture
- Rugs, lamps, mirrors, artwork, and accessories
- Kids’ and youth furniture
- Adjustable bases, bedding, and mattress accessories
- Outlet and clearance merchandise
Services may include online ordering, financing, leasing options, delivery, furniture assembly, mattress removal, in-home service, design assistance, and optional protection plans. Availability and fees can vary according to the product, store, delivery area, and promotion.
Raymour & Flanigan Delivery
Raymour & Flanigan promotes fast delivery on many in-stock items, including white-glove delivery in eligible areas. Delivery timing depends on product availability, location, weather, access conditions, and the services purchased.
Before delivery, customers should confirm:
- The delivery date and arrival window
- Whether assembly is included
- Whether old furniture or mattresses will be removed
- Doorway, stairwell, hallway, and elevator measurements
- Whether the delivery team can remove doors or railings
- Any redelivery, cancellation, or rescheduling fees
- The process for rejecting a damaged item
Inspect furniture before signing the final delivery paperwork. Photograph visible damage, torn fabric, scratches, broken components, stains, or incorrect merchandise while the delivery team is still present.
Raymour & Flanigan Return Policy
Raymour & Flanigan’s published return policy generally instructs customers to request an eligible return within 72 hours of receiving the merchandise by calling customer care.
Eligible items normally must be new, unused, unassembled or unmodified, and in their original packaging. Furniture that has been accepted in good condition, assembled, modified, or used may not qualify for a return.
Special orders, clearance merchandise, floor samples, mattresses, foundations, protection plans, delivery charges, and other products or services may have separate conditions or exclusions.
Customers should review the written return and cancellation terms before completing a purchase. Ask the salesperson to explain how the policy applies to the exact merchandise being ordered.
Raymour & Flanigan Mattress Exchanges
Mattress comfort policies can differ from ordinary furniture returns. Eligibility may depend on the mattress, manufacturer, required protection products, length of ownership, and whether the mattress has stains, damage, or an inadequate foundation.
Before agreeing to an exchange, ask for written confirmation of:
- The exchange deadline
- Any required break-in period
- Inspection requirements
- Redelivery or pickup fees
- Restocking or reselection charges
- How a price difference will be refunded or financed
- Whether a replacement restarts or continues the original warranty
Keep all mattress tags, receipts, protection-plan documents, financing records, and exchange paperwork until every credit or charge has been resolved.
Raymour & Flanigan Warranty and Service Claims
Warranty coverage can come from the furniture manufacturer, mattress manufacturer, Raymour & Flanigan, or a separately purchased protection plan.
Customers filing a service claim should have the receipt and order information available. Photographs and a detailed description of the defect may also be requested.
A warranty may distinguish between a manufacturing defect and normal wear, comfort preference, accidental damage, misuse, stains, pet damage, or inadequate product care. The company or manufacturer may also use measurements or inspection criteria when evaluating a mattress or upholstered item.
Raymour & Flanigan Platinum Protection Plan
Raymour & Flanigan offers an optional five-year Platinum Protection Plan on eligible furniture and mattresses.
Coverage, exclusions, claim deadlines, repair procedures, replacement rules, and reimbursement limits are controlled by the written plan documents. Customers should read those terms before purchasing the plan and retain the receipt and coverage booklet.
When filing a claim, document when the damage occurred, what caused it, and when it was reported. Do not attempt repairs before reviewing the plan because unauthorized work could affect coverage.
Raymour & Flanigan Financing and Payments
Raymour & Flanigan offers financing and leasing options through third-party lender partners. Approval, interest, deferred-interest terms, minimum payments, fees, and promotional periods depend on the lender and offer selected.
Customers should identify which company issued the financing account because billing disputes, payoff requests, late fees, and credit-reporting concerns may need to be handled directly with that lender rather than the furniture store.
Before accepting promotional financing, review:
- The annual percentage rate
- Whether interest is deferred or waived
- The promotional expiration date
- The minimum payment
- Late-payment consequences
- How returns and credits affect the account
- Whether a remaining balance triggers retroactive interest
Raymour & Flanigan Reviews, Complaints and Customer Feedback
Reviews submitted to CorporateOfficeHeadquarters.com describe both positive and negative experiences involving purchases, deliveries, mattresses, exchanges, warranties, website access, marketing emails, store employees, and customer-care follow-up.
Recent complaint themes have included:
- Mattress exchanges and credits: Customers have described delays receiving price-difference credits after exchanging a mattress.
- Damaged deliveries: One reviewer reported rejecting a mattress after the fabric and carrying handles appeared damaged during delivery.
- Warranty disagreements: Some consumers have said a mattress or furniture problem did not meet the company’s measurement or defect criteria.
- Furniture-fit problems: A customer reported being told that a sofa would fit through the home’s entrance, only for the delivery crew to determine that it would not.
- Employee communication: Reviews have mentioned missed appointments, conflicting explanations, delayed callbacks, and difficulty reaching a manager.
- Website access: One visitor reported being blocked from browsing the company website.
- Unwanted marketing emails: A reviewer said promotional emails continued after multiple unsubscribe attempts.
- Positive delivery employees: Some complaints have still praised individual delivery workers or employees who were professional and helpful.
These themes are based on individual visitor submissions and do not represent every Raymour & Flanigan store, employee, product, delivery, or customer experience.
Furniture complaints can depend on the manufacturer, financing provider, delivery facility, store, salesperson, service technician, and written purchase terms. Customers should preserve documentation from every company involved.
Raymour & Flanigan’s Competitive Landscape
Raymour & Flanigan competes in furniture, mattresses, home décor, online retail, delivery, financing, outlet merchandise, and in-home service.
Three of its most direct national and regional competitors include:
- Ashley Furniture Corporate Office – Ashley competes through a large national showroom network, furniture manufacturing, mattresses, financing, delivery, and franchised stores.
- Rooms To Go Corporate Office – Rooms To Go competes in complete-room packages, furniture, mattresses, children’s furniture, financing, and delivery.
- IKEA USA Corporate Office – IKEA competes through lower-priced furniture, flat-pack products, home accessories, online ordering, delivery, and large-format stores.
Raymour & Flanigan also competes with value-oriented and specialty furniture retailers, including:
- Value City Furniture Corporate Office – Value City competes in affordable furniture, mattresses, financing, and promotional sales.
- La-Z-Boy Corporate Office – La-Z-Boy competes in upholstered furniture, recliners, sofas, customization, design services, and warranties.
Online competition includes Amazon, Wayfair, Walmart, Target, and manufacturer-direct furniture websites. Raymour & Flanigan differentiates itself through its regional store network, delivery infrastructure, service centers, outlet locations, and family ownership.
Related Furniture and Retail Corporate Office Pages
- Ashley Furniture Corporate Office
- Rooms To Go Corporate Office
- Value City Furniture Corporate Office
- La-Z-Boy Corporate Office
- IKEA USA Corporate Office
- Amazon Corporate Office
- Walmart Corporate Office
- Target Corporate Office
Additional Raymour & Flanigan Customer Resources
A related CustomerServiceNumbers.com page can be added here when the Raymour & Flanigan customer-service listing on that site is created or updated.
- Contact Raymour & Flanigan Customer Care
- Track a Furniture or Mattress Order
- Review the Raymour & Flanigan Return Policy
- File an In-Home Service Claim
- Review Platinum Protection Plan Information
- Raymour & Flanigan Financing Options
- Access the Payment Portal
- Search Raymour & Flanigan Jobs
Frequently Asked Questions About Raymour & Flanigan
Where is Raymour & Flanigan’s corporate office?
Raymour & Flanigan is headquartered at 7248 Morgan Road in Liverpool, New York. Official company materials use both ZIP codes 13088 and 13090 for this address.
What is Raymour & Flanigan’s corporate phone number?
The corporate main number commonly listed for Raymour & Flanigan is 1-315-453-2500. Routine order, delivery, return, or service concerns should generally begin with customer care.
What is Raymour & Flanigan’s customer-service phone number?
Raymour & Flanigan’s main customer-care number is 1-888-729-6687, also written as 1-888-RAYMOUR.
What is the 1-866-383-4484 Raymour & Flanigan number?
Raymour & Flanigan uses 1-866-383-4484 for online sales, return requests, payment assistance, and certain customer-care or account matters.
How do I email Raymour & Flanigan?
Raymour & Flanigan publishes rf****@*************an.com for customer-care and communication requests. Include the order information and contact details, but do not email complete payment-card or financing account numbers.
How do I file a complaint with Raymour & Flanigan corporate?
Begin with the store or service center involved, then call customer care and request a case number. If the concern remains unresolved, email customer care or mail a written complaint and copies of supporting documents to the Liverpool corporate office.
Who owns Raymour & Flanigan?
Raymour & Flanigan is privately owned by the Goldberg family. It is not publicly traded.
Who is the CEO of Raymour & Flanigan?
Neil Goldberg is chairman and CEO. Seth Goldberg serves as president.
How many Raymour & Flanigan stores are there?
The company currently describes itself as operating more than 150 stores across eight states.
What is Raymour & Flanigan’s return window?
The published policy generally requires eligible return requests within 72 hours of delivery. Conditions and exclusions apply, and accepted or assembled furniture may not qualify.
Can I return a mattress to Raymour & Flanigan?
Mattresses are generally subject to separate comfort, exchange, warranty, and sanitation conditions. Review the written mattress policy and purchase documents for the exact product.
How do I report damaged furniture?
Photograph the damage immediately and notify the delivery team, store, or customer-care department. Keep the receipt, delivery paperwork, product label, and service case number.
How do I file a Raymour & Flanigan warranty claim?
Use the official in-home service claim form or contact customer care. Have the receipt, order number, product information, photographs, and description of the problem available.
How do I stop Raymour & Flanigan marketing emails?
Use the unsubscribe link in the message. If emails continue, contact rf****@*************an.com or customer care and provide the email address receiving the messages.
How do I apply for a job at Raymour & Flanigan?
Visit the company careers page to search for showroom, warehouse, delivery, customer-care, technology, management, and corporate opportunities.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The website also provides a place where consumers can share reviews, complaints, photographs, compliments, and the outcomes of their customer-service experiences. These submissions can help identify recurring concerns and show how experiences differ among stores, products, delivery teams, service centers, manufacturers, and financing companies.
Corporate addresses, telephone numbers, policies, store locations, and leadership positions can change. Visitors should verify important information through Raymour & Flanigan’s official website before mailing documents, sharing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Raymours Furniture Company, Inc., Raymour & Flanigan, any furniture manufacturer, protection-plan administrator, or financing provider.
Raymour & Flanigan and related names and logos are trademarks of their respective owners. Corporate information is believed to be accurate at the time of publication but may change without notice.
Reviews and comments represent the opinions and experiences of individual visitors and do not necessarily reflect the views of CorporateOfficeHeadquarters.com. Allegations contained in consumer reviews have not necessarily been independently verified.
Share Your Raymour & Flanigan Experience
Have you contacted Raymour & Flanigan customer care, worked with a store manager, received a furniture delivery, filed a warranty claim, exchanged a mattress, or attempted to escalate a complaint? Share your experience below.
When leaving a review, consider mentioning the store or service center, approximate purchase date, type of merchandise, delivery or service issue, customer-care channel used, whether the company responded, and whether the matter was resolved.
Do not include payment-card numbers, financing account numbers, passwords, complete order-access codes, home-security details, Social Security numbers, or other sensitive personal information.