Reach Raymour and Flanigan Corporate Office HQ 

Raymour and Flanigan Mattress …. Epic Failure!! Someone please tell me how a 3-year-old mattress is about as comfortable as laying on a bunch of anthills? Customer service is no help. They have no empathy at all and are so smug about the whole issue. They explained I have a 10-year warranty. Fat chance the mattress will be around that long!! Because it is not 1-1/2 inches of defectiveness, they claim the mattress is not defective. Tell that to my back … I get up every morning in such pain. It is one of the most uncomfortable and expensive mattresses I have ever purchased. I will Never, Ever buy anything from this retailer again and have no problem telling my friends and family about my dissatisfaction with my purchase and the horrible customer service!!. Too bad you can’t give them negative stars!!

Raymour and Flanigan, Horrible Company. I purchased a sofa and explained the door size and salesperson said don’t worry it will fit – It didn’t! The delivery guys pulled up and as they are approaching my house one of them was blowing his nose with his hand as he is pushing with the other. White Glove Service – Snot Service if you ask me. So the door needed to be taken off the hinges and they don’t do that. My husband wasn’t home so bye bye sofa. Lets see how the do over goes! It better be better.

Raymour and Flanigan, I had furniture delivered with White Glove Delivery. Well they spoke no English, damaged 3 areas of my home. Mind you I paid for delivery. Apparently, they outsourced to a third-party delivery and are telling me they are not liable I have to work with their third-party vendor. Absolutely nowhere in the contract does it say this, they can’t even help refund me the amount I paid for the delivery! Company is a joke!

Raymour and Flanigan,Never received a credit card or a bill for over 3 months. Bank claimed they sent me a credit card 2/3 times but the last time it was sent back to them on August 6 2024 I also told them I never received a bill spoke to bank the credit card was returned to them with my PO Box number # I told him I never had a problem with my mail before this will be the third time would you please check into this.

Are Raymour and Flanigan Management Trained to argue and make excuses?

Unresolved Issue – Trying to get any of the local sales or management team to resolve problems or show any empathy at all is impossible. Trying to get anyone on the phone in a higher position is also impossible with all the communication roadblocks they put in place.