Reach Out To Family Dollar Corporate Office – Reviews & Complaints 

Be alert at the cash register. The prices on the shelf labels for many products are not the same as the prices at the register. This has happened in four Florida stores and for various items. Most stores correct the price once they confirm the posted label’s price. Most! The Winter Park, FL store manager did not. She said, “I’m sorry the label has that price but I charge this price.” That is a direct quote! Despite her independent ownership by stating “I charge…”, I said, “that doesn’t be consistent with Family Dollar store policy.” When asked if she was going to charge customers $.50 more than the listed price even though she knew the price was wrong, she stated without concern, “This is my price; I’m not going to change it.” Of course, I was not paying more than the listed price, and I’m too mature to argue or try to make sense out of others’ senseless behavior, so I left the item…but not without telling her that I would contact the corporate office (which makes it almost impossible to figure out how to contact someone other than the local store). I kindly told her that their pricing practices seemed intentionally misleading. Customers who do not pay attention at checkout will be tricked into paying more. This is a dishonest practice. With false labeling occurring at multiple stores, it also seems deliberate.

This disturbed me because I cannot help but think about all the people who are paying more than they think at a store that taunts lower prices. The prices at the register are sometimes much higher than competitors. So, I needed to see if anything changed after I alerted the stores of pricing differences. Unfortunately, NO! Weeks later, the label prices have not changed and neither have the register prices in either store that I visited.

I do a lot of shopping in a lot of stores. Family Dollar is the ONLY store with consistently inconsistent shelf-to-register prices. This needs to be corrected. Not only do the stores need to be accountable for correctly labeling their products’ prices, but they should adjust the prices when the customer is alert and notifies them of the inconsistency, which the employee confirms. Apologizing for the labeled price and not correcting it is just wrong!

I was physically threatened about asking for some toilet paper that may or may not have been left at the counter. I have been to the store, many times and never had any problems but today I felt the compulsion to provide this feedback being that I find it hard to believe that an individual such as myself could be physically threatened, asking about some toilet paper that may or may not have been left at the counter I hope that the individuals who conducted themselves inappropriately are faced with someone who is in charge of them who can correct them of their actions because they were way out of line and uncalled for I was not looking for a refund. No, I discount I did not want anything. I give five-star ratings to all the other people that I deal with there regularly, who are friendly, courteous, helpful, and great employees , I believe that maybe the individual who I believe was the manager that oversees that store or that shift should consider another job besides customer service

I just left Family Dollar and was told I was banned from there because earlier I attempted to purchase over $100 worth of product from them before I went to the hospital for about four or five days where I’ll be receiving blood. I’m very sick. It was very painful to shop, but it was necessary, I had lost my credit card and dropped it along the way not realizing until I got to the register, knowing for sure I had it because I just purchased sports bras from Citi Trends. On my list of purchases was average stuff like something to wear to the hospital and snacks while I was there you know typical shopping and when I realized I didn’t have my card I went back to Citi Trends to look for it when I came back, I seen a man bend over and pick something up by the door, realizing that could’ve been my card. I wanted to follow for a minute. The year went into a truck. At least I thought so followed it until stopped 20 minutes later no man. Yeah, got into another vehicle so I went back to the store. Asked if someone turned it in and told me in the store because of the shift change so the lady told me she didn’t have time to look at the camera. I told her I could let her know exactly what time it was because I had the receipt from the other store. She informed me she was too busy at the moment, so so well I’m gonna look around to see if I can find it painfully. I staggered around the store and looked for it. It was that important for me because it was the only money I had I specifically got the cord to help me make it through this time while I was in the hospital not making money, so when I realize there was no account I got sad and I cried a little bit not big boo-hoo, crying and freaking out. She’s sad. You know I have no money. I have no people to rent to without that card. I have nothing Broken, realizing now I have to stay out of work for five days while I’m getting blood in the hospital amongst other things. So they decided to call the cops on me. I walked by to the back and I heard the lady talk to her boss because I guess I annoyed her looking for it. I was one of two customers in that store. That was it me, and another lady I wasn’t causing any trouble, I was handicapped and walking around in pain. I wasn’t moaning and groaning who is in screaming, and crying tears around my room I realized there was no hope it was sad. Needless to say, I was treated so poorly by the police not their fault it was what they were told by the lying and empathetic employees. I’ve never been treated so badly in my life I didn’t ask them for the world are you and ask them to help me look for it I didn’t even ask them for tissue. I didn’t cause a scene, but they called the cops on me and they wouldn’t look at footage of a real thief who possibly picked it up. When I informed the girl that she was to take down my name and number she was angry with me, and I didn’t even argue with her. I wrote down my name and number, and I cried more when I opened the door and I was getting into my car because I’ve never been so disrespected in my life, I’m thinking about speaking to a lawyer this is horrible and y’all have it all on film so I can’t wait to see the tape of me looking for my credit and getting the cops called on me for it. This world is so messed up. Everything is so twisted. Where are the compassion people? I will get a lawyer’s perspective. Y’all haven’t a clue what I’m going through. I’m sick Would you kick out a cancer because they are broke cause their sick and need to go to the hospital for treatment? So they take out a credit card especially to cover that lost time and it gets lost. I will post my post everywhere that will listen. I’m no Karen but I’m not gonna let people treat others this way if I can stop it somehow.

I was just at the Family Dollar on 5801 North Martin Luther King OKC. Ok. 73118. And I don’t know who the chick is that is working right now Friday 26 @ 5:30 but I’ve never been so humiliated in my life. I cried all the way home. She came from around the counter and pushed me out of the store. she said she had kicked me out. I have never been kicked out of any place. I have public anxiety and therefore don’t go out much. I was only going to load my card which I paid an uber to go there and back and was not able to do what I needed cause she thinks I’m someone else now way too upset from the treatment of the staff I don’t even want to come out of the residence. I want the video review of this incident and I want her to go back and watch whatever video of who she kicked out cause it’s not me and to be treated like that and for her to shove me and get in my face yelling at me I’m so upset. I want to file a criminal charge against an employee the only reason I didn’t call the price on her is my anxiety about being in public from being kidnapped and assaulted that’s why I don’t go in public. and the treatment from her was out of line when I have not done anything wrong no have I been kicked out Shouldn’t there be a police report if she has kicked someone out or some way she can verify and make sure before she goes humiliating customers and pushing them . .

I went to my local Family Dollar today, in Oceana, WW, to purchase Aquafina. When it rang up a dollar more than what the sticker reads, I questioned it. The cashier said I got it from the wrong spot and I didn’t need to be hateful. Mind you, now, I didn’t raise my voice. After he got an attitude, I left it. Yes, as I was walking out the door, I gave him my thoughts. If he wasn’t so busy looking at his phone, he could have gone back and verified the price. At this store, it’s nothing to have things ring up differently from the price stickers, today I just decided to question it.