Dollar General Corporate Office Headquarters HQ 

Out of the last four times I visited DG, only one time did the purchase go smoothly. The other three times, I had to involve a manager to resolve issues with pricing or coupons. Even though I was hopeful that my visit to another DG while visiting my sister would be problem-free, it turned out to be our family’s final visit to that particular DG located at 7200 Lake Worth Rd, Palm Beach, FL. Their contact number is 1-561-421-3462. TWO new employees that weren’t properly trained.

During this visit, the clerk scanned my items, but she struggled to apply the coupons that were printed on the receipt. Since the manager wasn’t present in the store, she had to call the manager and communicate in Spanish or another language. It took more than 30 minutes before I left the store. After much frustration., the machine wouldn’t take the paper coupon or the digital download. Therefore, she made me return all of the items and had to recharge it to my credit card. I asked for the receipt of the credit that was given but she stated she wasn’t able to provide one to me. She then took my items to another register and rescanned all of my items. During this time, there were three customers who were just as frustrated as me (Due to waiting so long in line), that they wound up leaving the line and didn’t purchase anything. Additionally, the first she charged me was $32 and changed, but the second time was $29.58, which should have been $27.58. The $2 difference. The aggravation is not the $2., it’s the inconsistency that the prices or coupons are always inaccurate.

My wife and I are elderly people who are unable to stand for the amount of time this took place. As a result of this experience, my family and I have decided not to return to this DG location and it’s not looking like we are going to return to other locations if the employees are not properly trained and the computer machines have the correct prices.

I was hurt by a door that doesn’t operate correctly. The store gave me a bandage and alcohol. I called and a nice lady said she would tell the owner. The owner wouldn’t ever take the time to say she was sorry. I called Public Protection and regulation

I would like to get permission for our local organization, Goldston- Whitson-Chapman VFW #6598 in Harriman, could set up outside of 201 Ruritan Rd, Harriman, TN, Dollar General Market, on May 27-28, 2023 from 9 a.m. to 3 p.m. both days to get donations for ‘Buddy Poppys’ so to help our Veterans. We will NOT harass the patrons going into the store.

I live in a small town there is one family dollar a Dollar general and a gas station that’s it in this little town and I’ve been sitting here at this store for over an hour waiting for them to open at 8:00 and it’s not 8:59 and I just went back and talked to him they have to put out the empty the truck first they’re not going to open it until they get the truck done I think that’s very rude I’ve seen numerous people come and go just ridiculous we depend on this store for our daily needs they need to figure they need to figure it out waste my time

i am an ASM (Assistant Store Manager) at a family dollar store in Texas. I want to see if i can clear some of what seems to be confusion for folks. We check the shelf price because anyone can come to the register and say “the price on the shelf says…” This is our first confirmation. We have scanners called (PDT) each store has at least one that tells us the price the item is currently sold at. It should be the same as at the register. Price changing is not up to the corporate office as that young man stated to you, it is done at the store by manager, assist manager or anyone the manager feels is competent to do so. Customers do come in and decide they do not want an item and just sit it on the self anywhere, this is why recover our store daily. so yes, things do get put in the wrong place sometimes. unfortunately, some ready labels may be required on the customer’s part.

I am not sure what “the code” is to make a price change the employees were speaking of because a manager or ASM can easily enough do that with their numbers. i agree family i should pay employees better and hire competent people and train them or ensure their managers are doing their job and training their staff. Finally, as an employee of family dollar for almost 3 yrs. I can assure you that we are not given district managers, general managers or corporate managers phone numbers; however, any employee could be nice and try to look it up for you.

i am very apologetic that you were treated so rude and what seems to be a very bad experience again for you. you are correct in saying if the company started losing money, they might consider what’s happening and make some changes. but from what I have seen I just don’t think so. Money seems to be the only objective at the moment and i think they live in the moment only.