Many people search for the Zaxby’s corporate office when a restaurant complaint, food quality issue, refund problem, app issue, rewards concern, gift card problem, delivery order, or employee-related question has not been resolved through a local restaurant. This page provides Zaxby’s headquarters information, corporate address notes, corporate number guidance, complaint routing options, customer service resources, HR guidance, review themes, and escalation tips.
Zaxby’s Corporate Office and Headquarters
Zaxbys, often searched as Zaxby’s, is a fast-casual chicken restaurant brand known for chicken fingers, wings, sandwiches, Zalads, fries, sauces, catering, and app-based ordering. The company’s current public legal and contact information points customers to its Atlanta corporate address and guest support phone number.
- Company / Brand: Zaxbys
- Also Searched As: Zaxby’s, Zaxbys corporate office, Zaxby’s headquarters, Zaxbys HQ
- Current Corporate / Legal Address: 2002 Summit Blvd. NE, 12th Floor, Atlanta, GA 30319
- Older / Legacy Address Previously Listed: 1040 Founders Blvd., Athens, GA 30606
- Zaxby’s Corporate Number / Guest Support: 1-866-892-9297
- Customer Support Hours: Monday–Sunday, 10 AM ET to 9:30 PM ET
- Official Contact Page: Zaxbys Contact Us
- Guest Support Ticket Form: Submit a Zaxbys Support Ticket
- Official Website: zaxbys.com
Corporate Address Update for Zaxby’s
The old COH page listed Zaxby’s headquarters at 1040 Founders Blvd., Athens, GA 30606. Current public Zaxbys legal information and franchise materials point to Atlanta, Georgia, with the address 2002 Summit Blvd. NE, 12th Floor, Atlanta, GA 30319. For that reason, this page now treats Atlanta as the primary Zaxbys HQ address and the Athens address as older or legacy information.
If you are sending formal written correspondence, use the current Atlanta address. If you are trying to resolve a restaurant visit, refund, mobile app, gift card, rewards, or food quality complaint, start with the official Zaxbys contact form or guest support number before sending a letter to headquarters.
Choose the Correct Zaxby’s Support Route
Before contacting Zaxby’s corporate office, use the route that best matches your issue. Many Zaxbys restaurants may be independently owned and operated, so the local restaurant or franchise operator may need to be involved before a corporate-level complaint can be resolved.
- Restaurant visit complaint: Use the Zaxbys contact page or support ticket form and include the location, date, time, receipt number, and order details.
- Food quality issue: Contact the restaurant first if the issue happened the same day, then submit a support ticket if the restaurant does not resolve it.
- Wrong, missing, burned, cold, or undercooked food: Save the receipt, order number, packaging, and photos before contacting support.
- App or online ordering problem: Use the Mobile App/Online issues option on the Zaxbys support form.
- Zax Rewardz issue: Use the Issue with Rewards option and include the email or phone number tied to your account, but do not post that information publicly.
- Gift card issue: Use the Gift Card Issues option on the support form and keep the gift card number private.
- Delivery order issue: If you ordered through a third-party delivery app, start with the delivery app for refund or delivery problems. Contact Zaxbys if the issue involved food preparation, missing items, or restaurant service.
- Food safety concern: Contact the restaurant and Zaxbys, and report serious food safety issues to the local health department.
- Employment or HR question: Use Zaxbys careers or employee-support routes. The correct HR contact may depend on whether the restaurant is company-operated or franchised.
- Customer service number details: Visit the related CSN page for Zaxby’s customer service numbers.
What to Have Before Contacting Zaxby’s Corporate Office
Whether you are calling the Zaxby’s corporate number, using the support ticket form, or writing to headquarters, your complaint is easier to review when you provide clear details. Do not post private information in the public review section below.
- The restaurant address or store number
- Date and time of the visit
- How the order was placed: drive-thru, dine-in, pickup, app, website, catering, or delivery app
- Receipt number, order number, app confirmation, or delivery order ID
- Photos of the food, receipt, packaging, or app screen if relevant
- The name of the manager or employee involved, if known
- A short timeline of what happened
- The resolution you are requesting, such as refund, replacement, rewards credit, apology, investigation, or follow-up
How to Escalate a Zaxby’s Complaint
If a local restaurant or customer support route does not resolve your issue, escalate the complaint in a documented way. Keep the message short, factual, and specific.
- Start with the restaurant. For same-day food quality, wrong items, missing items, or service issues, ask for the manager on duty.
- Submit a Zaxbys support ticket. Use the correct category, such as Give Us Your Feedback, Issue with Rewards, Mobile App/Online issues, or Gift Card Issues.
- Save proof of contact. Keep emails, screenshots, ticket confirmations, receipts, and notes from calls.
- Call guest support. The public Zaxby’s corporate number / guest support number is 1-866-892-9297.
- Write to headquarters if needed. For unresolved corporate-level issues, write to Zaxbys at 2002 Summit Blvd. NE, 12th Floor, Atlanta, GA 30319.
- Use outside routes when appropriate. For card disputes, contact your card issuer. For food safety concerns, contact the local health department. For employment or wage concerns, use the appropriate HR or labor agency route.
What Is Zaxbys Corporate Number?
The public Zaxbys corporate number and guest support number is 1-866-892-9297. This is the best phone route for general customer support, restaurant feedback, and escalation after a local restaurant has not resolved the issue.
Older directory listings sometimes show Athens-area phone numbers for Zaxby’s corporate office or HR, including numbers tied to the former Athens headquarters. Because those numbers are not always clearly verified as current public customer or HR support numbers, this page emphasizes the current public Zaxbys support number and official support ticket form.
Zaxby’s HR Phone Number and Employee Questions
People often search for a Zaxby’s HR phone number when they have questions about employment, payroll, onboarding, scheduling, former employee records, W-2 forms, workplace complaints, or job applications. Zaxbys restaurants may be company-operated or franchised, so the correct HR contact can depend on who operates the specific restaurant.
For employee issues, start with your restaurant manager, the franchise operator, the hiring location, or the official Zaxbys careers route. If you are a former employee, include the restaurant location, dates of employment, and the type of help you need, but do not post private employment details in public comments.
Common Reasons People Contact Zaxby’s Corporate Office
- Food quality complaints, including burned, cold, wilted, or undercooked food
- Wrong, missing, incomplete, or poorly prepared orders
- Drive-thru service complaints
- Refund problems or payment disputes
- Mobile app and online ordering problems
- Zax Rewardz account or reward credit issues
- Gift card balance or redemption problems
- Delivery order issues involving missing food or incorrect items
- Food safety, cleanliness, or allergy concerns
- Employee, HR, payroll, or former employee questions
- Franchise, catering, media, or corporate business inquiries
Food Quality, Safety and Restaurant Cleanliness Complaints
Food quality complaints should include the restaurant location, date, time, order number, and photos if available. If the issue involves undercooked food, a foreign object, suspected contamination, or a possible foodborne illness, stop eating the item and document what happened.
For serious food safety or cleanliness concerns, contact the local restaurant and Zaxbys. You may also contact the local health department in the county where the restaurant is located. If someone may be having an allergic reaction or medical emergency, seek medical help immediately.
App, Rewards, Gift Card and Payment Issues
Zaxbys app, rewards, gift card, and payment issues are best handled through the official support ticket form because the form allows you to choose the type of issue. Include the order number, date, restaurant location, app screenshot, or reward details when relevant.
If you see an unfamiliar Zaxbys, delivery app, restaurant, or gift card charge on your statement, compare it with your recent orders first. You can also use ChargeOnMyCard.com to research confusing charge names. For fake Zaxby’s coupons, phishing texts, fake refund messages, gift card scams, or fake support numbers, visit ThinkItsAScam.com.
Zaxby’s Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include complaints about poor food quality, burned chicken, undercooked sandwiches, wilted salads, app problems, missing items, reward issues, refund frustration, and difficulty finding a useful customer service route. Some reviewers describe location-specific complaints, so the issue may involve a local restaurant or franchise operator rather than the entire company.
These reviews are individual customer experiences and may not represent every Zaxbys restaurant, employee, manager, franchise operator, or support interaction. Because many restaurant issues are location-specific, include the exact store location when submitting feedback.
About Zaxbys
Zaxbys was founded in 1990 in Statesboro, Georgia, by Zach McLeroy and Tony Townley. The brand is known for chicken fingers, wings, Zalads, sandwiches, sauces, fries, catering, online ordering, and rewards. Zaxbys has grown from a Southeastern restaurant brand into a larger fast-casual chicken chain with restaurants in multiple states.
Zaxby’s Competitors and Related Corporate Office Pages
Zaxby’s competes in the fast-food and fast-casual chicken market. If you are comparing restaurant headquarters, complaint routes, or corporate office contact information, these related pages may help:
- KFC Corporate Office
- Chick-fil-A Corporate Office
- PDQ Corporate Office
- Raising Cane’s Corporate Office
- Popeyes Corporate Office
Related Resources
- Official Zaxbys Contact Page
- Official Zaxbys Support Ticket Form
- Find a Zaxbys Location
- Zaxbys Menu
- Zaxbys Nutrition and Allergen Information
- Zaxbys Careers
- Zaxby’s Customer Service Numbers on CSN
- Research Restaurant and App Charges on ChargeOnMyCard.com
- Restaurant Scam and Fake Coupon Warnings on ThinkItsAScam.com
- Company Reviews on ZeroStars.org
Frequently Asked Questions About Zaxby’s Corporate Office
What is Zaxby’s corporate office address?
The current Zaxby’s corporate address listed in public legal information is 2002 Summit Blvd. NE, 12th Floor, Atlanta, GA 30319. Older listings may show 1040 Founders Blvd., Athens, GA 30606.
Where is Zaxby’s headquarters?
Zaxbys is now described as headquartered in Atlanta, Georgia. The current public corporate/legal address is 2002 Summit Blvd. NE, 12th Floor, Atlanta, GA 30319.
What is Zaxbys corporate number?
The public Zaxbys corporate number / guest support number is 1-866-892-9297. Customers can also use the official support ticket form for restaurant feedback, app issues, rewards issues, and gift card problems.
What is Zaxby’s corporate number for complaints?
For complaints, call 1-866-892-9297 or submit a support ticket through Zaxbys’ official guest experience support form. Include your restaurant location, receipt number, date, time, and requested resolution.
What is Zaxby’s HR phone number?
A single public Zaxby’s HR phone number may not apply to every restaurant because many locations may be independently owned and operated. Employees and former employees should start with the restaurant manager, franchise operator, hiring location, or official careers route.
Why do some listings show Zaxby’s in Athens, Georgia?
Zaxby’s has long-standing ties to Georgia, and older listings show a corporate address at 1040 Founders Blvd. in Athens. Current public legal and franchise information points to Atlanta as the headquarters location.
Can I post my receipt, gift card number, or employee information in the comments?
No. Do not post full receipt numbers, gift card numbers, credit card details, phone numbers, email addresses, employee records, or private personal information in public comments.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct Zaxby’s corporate office, use the right support route, and understand common complaint themes before escalating an issue.
Page Update Note
This Zaxby’s corporate office page was updated on June 27, 2026, to verify the current headquarters address, corporate number guidance, support routes, HR guidance, complaint escalation options, related resources, and current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Zaxbys, Zaxby’s, Zaxbys SPE Franchisor LLC, or any Zaxbys franchise operator. This page is for informational and review purposes only. Company contact details, restaurant ownership, menus, prices, support routes, hours, and policies can change. Contact Zaxbys directly for the most current information.
Share Your Experience with Zaxby’s
If you have contacted Zaxby’s corporate office, used the Zaxbys HQ address, called the Zaxby’s corporate number, submitted a complaint, contacted HR, or worked with a local restaurant manager, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.
