Popeyes’ U.S. and Canada business is based at Restaurant Brands International’s office at 5707 Waterford District Drive, Miami, FL 33126. Popeyes does not prominently publish a separate current corporate complaint telephone number. For restaurant complaints, app orders, refunds, Rewards, delivery, gift cards, or account help, call Popeyes Guest Support at 1-877-767-3937 or use the official Popeyes Support page.
Popeyes Corporate Office Address and Phone Number
- Brand: Popeyes Louisiana Kitchen
- Parent Company: Restaurant Brands International Inc.
- Popeyes U.S. and Canada Office: 5707 Waterford District Drive, Miami, FL 33126, USA
- Popeyes Guest Support: 1-877-767-3937 (1-877-POPEYES)
- Separate Corporate Complaint Number: Popeyes does not prominently publish one current U.S. corporate complaint line
- Official Popeyes Website: Popeyes.com
- Popeyes Support: Popeyes Guest Support
- Popeyes Contact Page: Contact Popeyes
- Frequently Asked Questions: Popeyes FAQs
- Restaurant Locator: Find a Popeyes Restaurant
- Popeyes Rewards: Popeyes Rewards
- Popeyes Gift Cards: Popeyes Gift Cards
- Nutrition and Allergens: Popeyes Nutrition and Allergen Information
- Popeyes Careers: Popeyes Careers
- RBI Contact Page: Restaurant Brands International Contact
- RBI Investor Relations: RBI Investor Relations
- RBI Stock Symbol: NYSE and TSX: QSR
Important: The Miami office is not a Popeyes restaurant, public refund counter, delivery-support center, gift-card service desk, employment office, or guaranteed walk-in complaint department. Do not mail food, payments, receipts, gift cards, job records, medical information, or other private documents to the office unless Popeyes or Restaurant Brands International gives specific written instructions.
Popeyes Headquarters Address Update
Older Popeyes corporate-office listings commonly show Atlanta, Georgia addresses. Those addresses reflect Popeyes’ historical corporate presence and should not be presented as its current U.S. and Canada brand headquarters.
Restaurant Brands International’s current filings identify 5707 Waterford District Drive in Miami as its U.S. principal executive office and state that the Popeyes U.S. and Canada business segment is based in Miami.
Verify the address through Popeyes or Restaurant Brands International before mailing formal correspondence because brand and parent-company office arrangements can change.
Popeyes Corporate Office Versus Guest Support
Popeyes does not prominently publish a separate current U.S. corporate complaint phone number. The official published guest-support number is 1-877-767-3937.
Restaurant Brands International’s contact page also directs Popeyes customer inquiries back to the official Popeyes Support system.
Use the route that matches the issue:
- Wrong, missing, cold, or poor-quality order: Contact the restaurant and Popeyes Support.
- Drive-thru or employee complaint: Ask for the restaurant manager and then submit the complaint through Popeyes Support.
- App or web order: Use the support option connected to the order and the official Support page.
- Third-party delivery: Contact the delivery platform when it processed the payment or delivery.
- Rewards or account problem: Use Popeyes Support with the account and transaction information.
- Gift card: Use the Gift Cards page and Popeyes Support.
- Restaurant employment: Contact the restaurant or franchise owner.
- Franchise inquiry: Use Restaurant Brands International’s franchise and development resources.
- Investor matter: Use RBI Investor Relations.
Why Older Popeyes Corporate Numbers May Not Work
Older online directories may display numbers associated with former Atlanta offices, previous corporate structures, Restaurant Brands International offices, franchise operators, or unrelated departments.
A number described online as “Popeyes corporate” may:
- No longer be in service
- Reach an administrative office that does not handle restaurant complaints
- Reach Restaurant Brands International rather than Popeyes Guest Support
- Be associated with a former Popeyes location
- Have been copied from another unverified directory
Use 1-877-767-3937 or the official Popeyes Support page rather than relying on an older directory number.
Does Popeyes Have a Corporate Complaint Email?
Popeyes does not prominently publish one general corporate email address for restaurant complaints, app orders, refunds, Rewards, delivery problems, missing items, or food-quality concerns.
The official Support page provides interactive assistance and allows the issue to be routed based on the restaurant, order, account, or complaint involved.
The address pr*****@*bi.com is for privacy questions and applicable data requests. It is not the normal email address for an order refund or restaurant complaint.
What to Have Before Contacting Popeyes
- Restaurant address, city, state, and store number when available
- Date and approximate time of the visit, pickup, drive-thru order, or delivery
- Receipt or order number
- App, website, or delivery confirmation
- Items ordered and items received
- Photographs of the food, packaging, receipt, or issue
- Rewards account email
- Promotion or offer terms
- Delivery provider’s name
- Names or roles of managers or representatives contacted
- Previous case or support number
- Amount charged and payment method, with private numbers hidden
- The specific resolution requested
Do not publish complete card numbers, gift-card numbers or PINs, account passwords, verification codes, delivery addresses, medical records, employee personal information, or other sensitive details in a public review.
How to Escalate a Popeyes Complaint
- Contact the restaurant: Start with the location that prepared or sold the order.
- Ask for the manager: Explain the problem and the resolution requested.
- Preserve the evidence: Keep the receipt, food, packaging, photographs, order confirmation, and promotion terms.
- Contact Popeyes Support: Call 1-877-767-3937 or use the official Support page.
- Request a case number: Save the confirmation, representative information, and promised response.
- Contact the delivery platform: Do this when DoorDash, Uber Eats, Grubhub, or another service processed the order.
- Ask for franchise review: A local complaint may require the restaurant owner or area supervisor.
- Keep one timeline: Record every contact, response, refund promise, and result.
- Use an outside complaint route when appropriate: A health department, payment-card issuer, consumer agency, or employment authority may be relevant depending on the issue.
Popeyes Restaurant and Employee Complaints
Restaurant complaints may involve:
- Rude or dismissive service
- A manager who did not respond
- Long waits
- An unanswered restaurant telephone
- Drive-thru communication
- Incorrect charges
- Missing food
- A closed lobby or unexpected hours
- Cleanliness
- Employee conduct
- Repeated problems at the same location
Describe the conduct factually and include only the employee information reasonably necessary to investigate the issue. Avoid publishing physical descriptions, personal social-media accounts, schedules, telephone numbers, or demands involving a specific person’s employment.
Wrong Orders and Missing Items
Wrong or incomplete orders may involve:
- Missing chicken pieces
- Wrong side dishes
- Missing biscuits or sauces
- Wrong drinks
- Missing sandwiches
- Incorrect family-meal size
- Spicy food substituted for mild, or the reverse
- An item replaced without approval
Check the order before leaving when safely possible. If the problem is discovered later, photograph the food and packaging and keep the receipt or order confirmation.
Contact the restaurant promptly and then use Popeyes Support if the location does not resolve the issue.
Popeyes Food Quality and Portion Complaints
Food complaints may involve:
- Cold or old chicken
- Chicken alleged to have been reheated
- Dry or burnt food
- Undercooked chicken or rice
- Small portions
- Missing or incomplete side dishes
- Food that does not match the menu description
- Damaged packaging
- An unexpected bone, foreign material, or other product concern
Keep the receipt, packaging, food, photographs, and restaurant information until Popeyes or the appropriate authority explains what documentation is needed.
Food Safety, Illness, and Allergen Concerns
Popeyes publishes current nutrition and allergen information. Ingredients and preparation methods can change, so review the current information rather than relying on an old menu listing.
Suspected Foodborne Illness
Keep the receipt, restaurant address, food packaging, photographs, and a record of what was eaten and when symptoms began.
Report the concern to the restaurant and Popeyes Support. A serious concern may also be reported to the appropriate local or state health department.
Seek medical or emergency assistance for severe symptoms rather than waiting for a restaurant or corporate response.
Allergic Reaction
Seek emergency medical help for a serious allergic reaction. Preserve the receipt, order details, packaging, and applicable ingredient information.
Do not publish medical records or personally identifying health information in the review section.
Popeyes App and Online-Order Complaints
App and website complaints may involve:
- An order not appearing at the restaurant
- Payment processed without an order confirmation
- Duplicate charges
- An order sent to the wrong restaurant
- Difficulty canceling an order
- A promotion that did not apply
- Rewards points not appearing
- A login or account-access problem
- An app crash or error message
- An order marked complete that was not received
Keep screenshots, the account email, order number, restaurant, time, items, charge amount, and any error message.
Use the support route tied to the order confirmation and Popeyes’ official Support page.
Popeyes Refund and Payment Complaints
The correct refund route depends on how the order was placed and who processed the payment.
- Restaurant purchase: Begin with the restaurant.
- Popeyes app or website order: Use Popeyes Support and the order information.
- Third-party delivery order: Contact the delivery platform when it processed the payment.
- Gift-card purchase: Review the current Popeyes gift-card terms.
- Unauthorized charge: Secure the account and contact the bank or card issuer promptly.
Duplicate or Incorrect Charge
Compare the receipt, app confirmation, delivery confirmation, and card statement. Determine whether the transactions are pending authorizations or completed charges.
Ask the restaurant, Popeyes Support, or delivery platform for:
- The refund amount
- The date it was processed
- The payment method receiving the credit
- A refund or case confirmation number
Contact the card issuer if an unauthorized completed charge remains unresolved.
Popeyes Delivery Complaints
Delivery orders may be handled through Popeyes’ digital channels or an outside delivery company.
Complaints may involve:
- An order that never arrived
- A late or canceled delivery
- Food delivered to the wrong address
- Cold or damaged food
- Missing items
- A driver complaint
- Unexpected fees
- A refund delay
- An order marked delivered but not received
Contact the delivery platform for driver, tracking, delivery-location, and platform-payment problems. Contact Popeyes when the issue involves the restaurant, food preparation, or Popeyes digital account.
Popeyes Rewards Complaints
Popeyes Rewards complaints may involve:
- Missing points
- A reward that did not apply
- An expired offer
- A transaction missing from the account
- An incorrect account email
- A duplicate or inaccessible account
- A promotion limited to a particular order channel
Popeyes directs members with Rewards account, transaction, or points problems to the official Support page.
Current Rewards terms state that a request for missing points generally must be submitted within 60 days of the transaction. Keep the receipt, order number, restaurant, date, amount, account email, and screenshots.
Popeyes Gift-Card Complaints
Popeyes gift cards do not expire and are not subject to transaction fees under the current gift-card terms.
Gift-card complaints may involve:
- A balance problem
- An activation issue
- A card not accepted by a restaurant or digital channel
- An unauthorized transaction
- A lost or damaged card
- A gift card purchased through another retailer
Use the official Gift Cards page to check the balance or review current terms. Contact Popeyes Support with the purchase receipt and card details.
Never publish the complete gift-card number, PIN, barcode, or balance.
Popeyes Menu and Product-Availability Complaints
Menu complaints may involve:
- A discontinued item
- A changed wrap, sandwich, side, or recipe
- A restaurant repeatedly running out of food
- A limited-time offer that is unavailable
- Different pricing or participation among locations
- A product that does not match advertising
Availability can vary by restaurant, franchise operator, supply, time of day, market, and promotion. Include the exact restaurant and offer when submitting feedback.
Popeyes Franchise Restaurant Complaints
Most Popeyes restaurants are independently operated by franchisees. The franchise owner may control local staffing, management, pricing, restaurant operations, refunds, and employment decisions.
For an unresolved franchise complaint:
- Contact the manager on duty.
- Ask for the restaurant’s general manager.
- Request the franchise owner or area supervisor when appropriate.
- Submit the restaurant location and complaint through Popeyes Support.
- Keep the case number and follow-up records.
Popeyes Jobs, HR, Payroll, and Employment Questions
Popeyes does not prominently publish one public HR telephone number for every restaurant employee or applicant.
Restaurant Applicants
Hiring decisions at independently operated Popeyes restaurants are made by the franchisee. Contact the restaurant or franchise organization connected to the application.
Franchise Restaurant Employees
A franchisee is generally the employer and may control payroll, schedules, benefits, discipline, employment verification, and W-2 records.
RBI and Corporate Applicants
Corporate and Restaurant Brands International positions should be handled through the official RBI or Popeyes careers system.
Do not post Social Security numbers, payroll documents, employee identification numbers, schedules, medical information, tax forms, or workplace-investigation materials publicly.
Popeyes Accessibility Support
Customers who experience difficulty accessing Popeyes’ website or mobile features can call 1-877-767-3937 or use Popeyes Support.
Identify:
- The webpage or app feature involved
- The device and browser
- The assistive technology being used
- The information, item, or transaction being sought
- A method Popeyes can use to provide accessible assistance
The accessibility route should not be used solely as an alternative restaurant-refund department.
Popeyes Privacy and Account-Deletion Requests
Popeyes’ current privacy policy provides methods for eligible consumers to request access, correction, deletion, or other privacy rights.
- Popeyes Support: Submit a Privacy or Account Request
- Privacy Email: pr*****@*bi.com
- Telephone: 1-877-767-3937
- Account Deletion: Popeyes Account Deletion
Popeyes may require identity verification. Submit identity documents only through an official Popeyes or RBI process.
Popeyes Scam and Fake-Support Warning
Scammers may use the Popeyes name in fake coupon messages, gift-card promotions, refund texts, delivery notices, surveys, employment offers, or customer-support listings.
Warning signs include requests for:
- A Popeyes account password or verification code
- A complete credit- or debit-card number
- A gift-card number or PIN
- Payment through gift cards, cryptocurrency, or wire transfer
- A fee to receive a refund, reward, or coupon
- Remote access to a telephone or computer
- Money to obtain a job or interview
Use Popeyes.com, the official Popeyes app, verified restaurant listings, and official Support pages.
About Popeyes
Popeyes was founded in New Orleans, Louisiana, in 1972. The brand is known for Louisiana-style fried chicken, tenders, chicken sandwiches, wings, biscuits, sides, seafood promotions, desserts, and limited-time menu items.
Popeyes is owned by Restaurant Brands International.
- Founded: 1972
- Original Market: New Orleans, Louisiana
- Parent Company: Restaurant Brands International Inc.
- Current U.S. and Canada Brand Office: Miami, Florida
- President, Popeyes U.S. and Canada: Peter Perdue
- Chief Operating Officer, Popeyes U.S. and Canada: Chris Padoan
- Chief Marketing Officer, Popeyes U.S. and Canada: Matt Rubin
- Global Restaurant Count at December 31, 2025: 5,413
- U.S. and Canada Restaurants: 3,578
- International Restaurants: 1,835
- Countries and Territories: 51
- 2025 Global Systemwide Sales: Approximately $7.789 billion
- RBI Stock Symbol: NYSE and TSX: QSR
Who Owns Popeyes?
Restaurant Brands International owns Popeyes. RBI also owns Burger King, Tim Hortons, and Firehouse Subs.
Restaurant Brands International is publicly traded on the New York Stock Exchange and Toronto Stock Exchange under the symbol QSR.
Popeyes Reviews and Complaints
As of July 30, 2026, this CorporateOfficeHeadquarters.com page displays five visible Popeyes reviews dated June 1, 2025, through June 24, 2025.
The visible reviews describe:
- A St. Louis complaint alleging old or reheated chicken and a blackened bone
- The restaurant telephone allegedly going directly to voicemail
- Difficulty reaching an older corporate telephone number
- An eight-piece meal complaint involving underprepared rice, a small serving of beans, small chicken portions, and the price paid
- Disappointment that an older wrap with red beans and rice was not included among newer wrap options
- Difficulty obtaining a receipt survey code
- A Neptune Beach, Florida complaint involving employee and management conduct
- A request for stronger review or oversight of the Neptune Beach restaurant
These reviews represent individual experiences and allegations involving particular restaurants, employees, food, and support attempts. They do not establish the experience of every Popeyes customer or location. No aggregate star rating is stated here.
Popeyes Competitors and Related Corporate Office Pages
- KFC Corporate Office
- Chick-fil-A Corporate Office
- Church’s Chicken Corporate Office
- Zaxby’s Corporate Office
- Bojangles Corporate Office
- Burger King Corporate Office
- McDonald’s Corporate Office
- Raising Cane’s Corporate Office
- PDQ Corporate Office
- Wingstop Corporate Office
- Wendy’s Corporate Office
Official Popeyes and Customer Resources
- Official Popeyes Website
- Popeyes Support
- Popeyes Contact Us
- Popeyes Frequently Asked Questions
- Popeyes Restaurant Locator
- Popeyes Rewards
- Popeyes Gift Cards
- Popeyes Nutrition and Allergens
- Popeyes Careers
- Restaurant Brands International Contact
- Popeyes Customer Service Numbers
Frequently Asked Questions About Popeyes
Where is Popeyes headquarters?
Popeyes’ U.S. and Canada business segment is based at Restaurant Brands International’s Miami office at 5707 Waterford District Drive, Miami, FL 33126.
What is the Popeyes corporate address?
The current U.S. corporate route for Popeyes is through Restaurant Brands International at 5707 Waterford District Drive, Miami, FL 33126. Older Atlanta addresses should be treated as legacy listings.
What is the Popeyes corporate office number?
Popeyes does not prominently publish a separate current corporate complaint number. Its official guest-support number is 1-877-767-3937.
What is the Popeyes corporate phone number for complaints?
Call Popeyes Guest Support at 1-877-767-3937 or use the official Support page. Include the restaurant, date, receipt, order number, and requested resolution.
Why do some Popeyes corporate numbers not work?
Older directories may list former Atlanta offices, unrelated administrative departments, or outdated telephone numbers. Use the current official Popeyes Support information.
Does Popeyes have a corporate complaint email?
Popeyes does not prominently publish one general complaint email. Use its official online Support system.
How do I complain about a Popeyes restaurant?
Contact the restaurant manager, save the receipt and photographs, and then submit the complaint through Popeyes Support with the restaurant location and order information.
How do I report old, cold, or undercooked Popeyes chicken?
Contact the restaurant and Popeyes Support promptly. Keep the food, packaging, receipt, and photographs. A serious safety concern may also be reported to the local health department.
How do I get a Popeyes refund?
Contact the restaurant for an in-store purchase, Popeyes Support for an app or website order, or the delivery platform when it processed the transaction.
Who handles a Popeyes delivery complaint?
Contact the delivery platform for driver, tracking, or platform-payment issues. Contact Popeyes when the complaint involves food preparation, the restaurant, or the Popeyes account.
How do I report missing Popeyes Rewards points?
Use Popeyes Support and submit the request within the period stated in the current Rewards terms. Missing-points requests are generally required within 60 days of the transaction.
Do Popeyes gift cards expire?
No. Current Popeyes gift-card terms state that the cards do not expire and are not subject to transaction fees.
Does Popeyes have an HR phone number?
Popeyes does not prominently publish one public HR number for every restaurant employee. Franchise restaurant applicants and employees should contact the restaurant or franchise organization that employs them.
Who is the president of Popeyes?
Peter Perdue is President of Popeyes U.S. and Canada.
Who owns Popeyes?
Restaurant Brands International owns Popeyes, Burger King, Tim Hortons, and Firehouse Subs.
How many Popeyes restaurants are there?
Popeyes reported 5,413 restaurants worldwide at December 31, 2025, including 3,578 in the United States and Canada.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.
Corporate addresses, telephone numbers, executives, restaurant ownership, app features, Rewards rules, gift-card terms, delivery arrangements, and complaint procedures can change. Confirm important information through Popeyes before mailing documents, submitting private records, or relying on a refund or promotional deadline.
Page Update Note
This page was updated on July 30, 2026, to confirm the current Miami-based Popeyes and Restaurant Brands International office information, replace outdated corporate telephone guidance with Popeyes’ official Guest Support number, clarify the legacy Atlanta address issue, update current Popeyes leadership, restaurant count, systemwide sales, app, refund, Rewards, delivery, gift-card, accessibility, privacy, franchise, and employment guidance, and revise the visible-review summary.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or operated by Popeyes Louisiana Kitchen, Restaurant Brands International, any Popeyes restaurant, franchise owner, delivery provider, payment processor, gift-card provider, or app platform.
CorporateOfficeHeadquarters.com cannot access Popeyes accounts, cancel orders, issue refunds, restore Rewards points, replace gift cards, investigate employees, process job applications, inspect restaurants, or contact Popeyes on a visitor’s behalf.
Popeyes, Restaurant Brands International, Burger King, Tim Hortons, Firehouse Subs, and related names and logos are trademarks of their respective owners.
Corporate information, telephone numbers, restaurant ownership, menu availability, support routes, refund practices, Rewards rules, delivery arrangements, and gift-card terms may change. Verify important information through Popeyes, the restaurant involved, Restaurant Brands International, or the applicable delivery provider.
Reader reviews represent individual opinions and experiences. Allegations in reviews have not necessarily been independently verified and should not be interpreted as establishing the experience of every customer, employee, franchisee, restaurant, or order.
Share Your Popeyes Experience
Have you contacted a Popeyes restaurant manager, Popeyes Support, a franchise owner, delivery support, or Restaurant Brands International about an unresolved complaint? Share your experience below.
Consider mentioning the restaurant location, approximate date, order method, food or service issue, support route used, whether a case was opened, what resolution was requested, and whether Popeyes responded.
Privacy warning: Do not publish complete payment-card numbers, gift-card numbers or PINs, Popeyes account passwords, verification codes, delivery addresses, medical records, children’s information, employee personal information, Social Security numbers, payroll records, or other sensitive details.
