Many people search for the UPS corporate office when a delivery complaint, lost package, damaged shipment, wrong-address delivery, billing dispute, UPS Store issue, driver concern, My Choice problem, claim delay, or customer service complaint has not been resolved through normal support. This page provides the UPS headquarters address and phone number, corporate office information, support routes, complaint escalation tips, review themes, and related shipping corporate office resources.
UPS Corporate Office and Headquarters
UPS, officially United Parcel Service, Inc., is headquartered in Atlanta, Georgia. The UPS world headquarters is the main corporate office for the company’s package delivery, logistics, supply chain, freight, billing, technology, investor, and corporate operations. Many people search for UPS corporate office, UPS headquarters, UPS headquarters address, UPS world headquarters, UPS headquarters Atlanta, UPS corporate headquarters, UPS corporate address, or UPS HQ address when they need to escalate an issue beyond standard customer service.
- Company: United Parcel Service, Inc.
- Common Name: UPS
- UPS Corporate Office Address: 55 Glenlake Parkway NE, Atlanta, GA 30328
- UPS Headquarters Address: 55 Glenlake Parkway NE, Atlanta, GA 30328
- UPS World Headquarters: 55 Glenlake Parkway NE, Atlanta, GA 30328
- UPS Corporate Phone Number: 1-404-828-6000
- UPS Headquarters Fax Number: 1-404-828-6440
- UPS Customer Service: 1-800-742-5877 / 1-800-PICK-UPS
- UPS International Shipping Support: 1-800-782-7892
- UPS Domestic / Export Billing: 1-800-811-1648
- UPS Import Billing: 1-866-493-7140
- UPS.com Technical Support: 1-877-289-6418
- UPS TTY/TDD Support: 1-800-833-0056
- UPS Media Relations: 1-404-828-7123
- UPS Media Email: **@*ps.com
- Official Contact Page: UPS Contact Us
- Official Website: ups.com
Corporate Address and Phone Update
The UPS headquarters address remains 55 Glenlake Parkway NE, Atlanta, GA 30328. This is the UPS corporate headquarters address and the address most commonly used for UPS world headquarters, UPS corporate office, UPS HQ address, and UPS headquarters Atlanta searches.
The UPS corporate phone number is 1-404-828-6000. For package tracking, delivery changes, lost packages, damaged shipments, claims, pickup questions, and everyday support, start with UPS Customer Service at 1-800-742-5877 or UPS.com before writing to the corporate office.
Choose the Correct UPS Support Route
Before contacting UPS headquarters, choose the route that best matches your issue. A delivery complaint, billing issue, claim, shipment delay, UPS Store issue, international customs concern, driver complaint, or My Choice problem may be handled faster through the right UPS support team before it reaches the corporate office.
- Package tracking or delivery issue: Use UPS Tracking and call 1-800-742-5877 if the tracking information does not resolve the issue.
- Lost or damaged package claim: Use the UPS claims process and keep the tracking number, shipment details, photos, invoices, and packaging.
- Wrong-address delivery: Contact UPS quickly with the tracking number, delivery photo, address, and delivery date.
- UPS My Choice or delivery-change problem: Save your My Choice confirmation, delivery-change fee, tracking number, date, and screenshots.
- Billing or invoice issue: Call 1-800-811-1648 for domestic/export billing or 1-866-493-7140 for import billing.
- International shipping issue: Call 1-800-782-7892 for international shipping questions.
- UPS.com technical issue: Call 1-877-289-6418 for UPS.com, billing center, or technical support problems.
- UPS Store issue: The UPS Store has a separate customer service route at 1-800-789-4623.
- Supply Chain Solutions: Call 1-800-742-5727 for UPS Supply Chain Solutions support.
- Customer service number details: Visit the related CSN page for UPS customer service numbers.
What to Have Before Contacting UPS Corporate Office
Whether you are calling UPS Customer Service, using the claims process, contacting billing support, or writing to the UPS corporate office, your issue is easier to review when you provide clear records. Do not post private tracking details, addresses, payment records, account numbers, or personal information in the public review section below.
- UPS tracking number shared only through official UPS support channels
- Shipment date, delivery date, delivery photo, service level, and sender/receiver details
- Shipping receipt, invoice, pickup confirmation, label, or proof of value
- Photos of damaged packaging, damaged contents, delivery location, or delivery notice when relevant
- UPS claim number, support case number, billing invoice number, or My Choice confirmation
- Store location if the issue involves a UPS Store, UPS Access Point, drop box, or retail counter
- Billing account details, payment records, or invoice copies shared only through secure official channels
- Call notes, chat transcripts, emails, screenshots, and names of representatives if available
- A short timeline explaining what happened and the resolution you are requesting
How to Escalate a UPS Complaint
If UPS customer support, a local hub, billing, claims, or a UPS Store route does not resolve your issue, escalate the complaint in a documented way. A clear message with the tracking number, dates, photos, case number, and requested resolution is usually more effective than repeated calls without records.
- Start with the correct UPS support route. Use tracking support, claims, billing, My Choice, international support, technical support, or The UPS Store support depending on the issue.
- Ask for documentation. Request a claim number, case number, delivery investigation, billing ticket, refund confirmation, or written explanation.
- Save all proof. Keep receipts, shipping labels, photos, tracking screenshots, invoices, claim documents, delivery photos, emails, and call notes.
- Ask for escalation. Request review by a supervisor, claims specialist, billing specialist, local center, driver follow-up team, international support team, or UPS Store franchise support depending on the issue.
- Write to headquarters if needed. For unresolved corporate-level concerns, send written correspondence to United Parcel Service, Inc., 55 Glenlake Parkway NE, Atlanta, GA 30328.
- Use outside routes when appropriate. For payment disputes, contact your card issuer. For mail-order seller problems, contact the merchant. For insurance, customs, fraud, or legal matters, use the appropriate official or regulatory route.
UPS Package Delivery, Wrong Address and Lost Package Complaints
Delivery problems are the most common reason customers search for UPS corporate office or UPS headquarters address and phone number. Complaints may involve packages delivered to the wrong address, missing delivery photos, “delivered” scans with no package, apartment-building delivery problems, driver not knocking, packages left in public areas, or tracking updates that do not match what happened.
If a package was delivered to the wrong address, contact UPS as soon as possible and save the tracking number, delivery photo, time stamp, delivery address, order confirmation, and merchant information. If the package was purchased from a retailer, also contact the merchant because the shipper may need to start or support the claim.
UPS Claims for Lost or Damaged Shipments
Lost and damaged package claims should be documented carefully. UPS may need the tracking number, shipping label, declared value, invoice, proof of value, photos of damaged packaging, photos of damaged contents, and the original packaging.
Keep the box and packing materials until the claim is resolved. If you are the receiver, the shipper may need to file or authorize the claim depending on how the shipment was purchased. If the item was bought online, contact the merchant and UPS so both sides have a record of the problem.
UPS My Choice, Delivery Change and Fee Complaints
UPS My Choice and delivery-change complaints may involve paid delivery changes, missed delivery windows, requests that were not honored, weekend delivery confusion, access-code problems, package release instructions, or frustration when a package arrives after a paid change request.
Save your My Choice confirmation, fee receipt, delivery-change request, tracking number, date, screenshot, and final delivery scan. If a fee was charged but the change was not completed as promised, ask UPS for a written explanation and refund review.
UPS Billing, Invoice and Account Complaints
UPS billing complaints may involve invoices, account charges, late fees, import billing, export billing, dimensional weight disputes, address correction charges, fuel surcharge questions, duplicate billing, UPS Billing Center access, or a former employee who was the account administrator.
For domestic or export invoices, call 1-800-811-1648. For import billing, call 1-866-493-7140. For UPS.com or Billing Center technical support, call 1-877-289-6418. Keep invoice numbers, account numbers, payment confirmations, shipment records, and screenshots private.
International Shipping, Customs and Brokerage Issues
International UPS complaints may involve customs delays, import fees, brokerage charges, missing documentation, address issues, release delays, tax/duty confusion, or packages sitting in a warehouse without clear updates. International shipping may involve UPS, customs agencies, brokers, merchants, and the receiver.
Call 1-800-782-7892 for international shipping questions. Keep the tracking number, commercial invoice, customs paperwork, proof of value, merchant communication, and any tax or duty notices. Do not post customs documents, passports, tax IDs, or private addresses in public comments.
The UPS Store, Access Point and Drop-Off Complaints
The UPS Store is a separate retail franchise network from UPS package operations. If your issue involves a UPS Store location, packing service, mailbox rental, printing, notary service, retail counter, shipping label purchase, or customer service at a store, contact The UPS Store customer service at 1-800-789-4623.
If your issue involves a UPS package after it entered the UPS delivery network, contact UPS directly at 1-800-742-5877. If the problem involves both a UPS Store transaction and UPS delivery, keep the store receipt, shipment receipt, tracking number, packing documents, and store location.
Driver, Apartment, Safety and Property Damage Complaints
Driver and delivery-location complaints may involve packages left in unsecured apartment lobbies, no door knock, heavy packages left far from the unit, blocked driveways, damaged property, unsafe driving, missed pickup, or delivery instructions not followed. Document the issue with photos, video, tracking details, date, time, and location.
For urgent safety or property damage concerns, contact UPS Customer Service and ask for a local center or supervisor follow-up. If there is an injury, traffic hazard, theft, or property damage requiring immediate action, contact the appropriate local authority or insurance carrier as needed.
UPS Fraud, Fake Delivery Texts and Scam Warnings
Be cautious with fake UPS delivery texts, phishing emails, fake customs fee notices, fake invoice attachments, fake “missed delivery” links, fake refund messages, and websites asking for credit card information to release a package. Go directly to UPS.com or use the official UPS app instead of clicking suspicious links.
If you see an unfamiliar UPS, UPS My Choice, customs, brokerage, billing, shipping label, or delivery charge on your statement, compare it with your shipments, invoices, merchant orders, import fees, and UPS account records. You can also use ChargeOnMyCard.com to research confusing shipping, billing, and delivery charges. For fake UPS texts, package scams, delivery phishing, invoice scams, or fake support numbers, visit ThinkItsAScam.com.
Employment, Careers and HR Questions
People may search for UPS corporate headquarters, UPS world headquarters, or UPS corporate address because they need help with job applications, payroll, benefits, W-2 forms, former employee records, employment verification, workplace concerns, or HR questions. The correct route may depend on whether the role is package handler, driver, warehouse, hub, air operations, corporate office, supply chain, seasonal, or management.
For employment questions, use UPS Jobs, internal employee resources, the appropriate manager, or HR contact. Do not post employee IDs, payroll records, Social Security numbers, medical information, internal documents, union-related private records, or manager accusations with identifying personal details in public comments.
UPS Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include wrong-address deliveries, package delays, undeliverable shipments, frustration with AI or automated phone support, difficulty reaching a live representative, apartment-building delivery issues, packages left in unsecured areas, paid delivery-change complaints, and dissatisfaction with customer service follow-up.
These reviews are individual customer experiences and may not represent every UPS driver, local center, warehouse, route, claims specialist, support representative, UPS Store location, or delivery market. When sharing a review, describe the general issue and outcome, but do not post tracking numbers, home addresses, phone numbers, email addresses, payment records, account numbers, employee records, or private personal information.
About UPS
UPS, or United Parcel Service, Inc., is a global package delivery and logistics company founded in 1907. UPS provides package delivery, air and ground shipping, international shipping, freight, customs brokerage, supply chain services, fulfillment, returns, tracking, UPS My Choice, business shipping tools, and logistics support for individuals and businesses.
UPS is publicly traded under the stock symbol UPS. The company is commonly searched as UPS corporate office, UPS headquarters, UPS corporate headquarters, UPS world headquarters, UPS headquarters address, UPS corporate address, UPS headquarters Atlanta, UPS company headquarters, and UPS HQ address.
UPS Competitors and Related Corporate Office Pages
UPS competes with package delivery companies, freight carriers, logistics providers, postal services, e-commerce delivery networks, and supply chain companies. If you are comparing shipping corporate offices, complaint routes, headquarters addresses, or customer escalation options, these related pages may help:
- FedEx Corporate Office
- US Postal Service USPS Corporate Office
- Amazon Corporate Office
- Saia Corporate Office
- OnTrac Corporate Office
- J.B. Hunt Corporate Office
Related Resources
- Official UPS Contact Page
- UPS Tracking
- File a UPS Claim
- UPS Shipping Support
- UPS Tracking Support
- UPS Billing Center
- UPS Fraud Awareness
- The UPS Store Customer Service
- UPS Jobs
- UPS Investor Relations
- UPS Customer Service Numbers on CSN
- Research Shipping, Billing and Delivery Charges on ChargeOnMyCard.com
- Package Delivery, Fake Text and Shipping Scam Warnings on ThinkItsAScam.com
- Company Reviews on ZeroStars.org
Frequently Asked Questions About UPS Corporate Office
What is the UPS corporate office address?
The UPS corporate office address is 55 Glenlake Parkway NE, Atlanta, GA 30328.
Where is UPS headquarters?
UPS headquarters is in Atlanta, Georgia. The UPS headquarters address is 55 Glenlake Parkway NE, Atlanta, GA 30328.
What is the UPS world headquarters address?
The UPS world headquarters address is 55 Glenlake Parkway NE, Atlanta, GA 30328.
What is the UPS corporate phone number?
The UPS corporate phone number is 1-404-828-6000. For customer service, call 1-800-742-5877.
What is the UPS headquarters address and phone number?
The UPS headquarters address and phone number are 55 Glenlake Parkway NE, Atlanta, GA 30328 and 1-404-828-6000.
What is the UPS customer service number?
The UPS customer service number is 1-800-742-5877, also known as 1-800-PICK-UPS.
How do I escalate a UPS delivery complaint?
Start with UPS Tracking and Customer Service at 1-800-742-5877. Save the tracking number, delivery photo, address, date, case number, and all messages. If unresolved, send written correspondence to UPS headquarters at 55 Glenlake Parkway NE, Atlanta, GA 30328.
How do I file a UPS claim for a lost or damaged package?
Use the official UPS claims process and keep the tracking number, photos, packaging, invoice, proof of value, and shipment details. In many cases, the shipper may need to file or support the claim.
What is the UPS billing phone number?
For domestic and export billing, call 1-800-811-1648. For import billing, call 1-866-493-7140.
Is The UPS Store the same as UPS corporate?
No. The UPS Store is a separate retail franchise network. For UPS Store retail-location customer service, call 1-800-789-4623. For UPS package delivery support, call UPS directly at 1-800-742-5877.
Can I post my tracking number, address, phone number, or payment details in the comments?
No. Do not post tracking numbers, addresses, phone numbers, email addresses, account numbers, payment records, invoice numbers, employee records, or private personal information in public comments.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct UPS corporate office information, understand the difference between headquarters and customer support, and review common complaint themes before escalating an issue.
Page Update Note
This UPS corporate office page was updated on June 27, 2026, to verify the headquarters address, corporate phone number, customer service number, billing support numbers, international support, technical support, UPS Store routing, complaint escalation guidance, related shipping resources, image recommendations, and current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with United Parcel Service, Inc., UPS, The UPS Store, UPS Supply Chain Solutions, UPS Capital, or any UPS retail, franchise, driver, hub, or delivery location. This page is for informational and review purposes only. Company addresses, phone numbers, support routes, shipping policies, claim rules, billing procedures, delivery services, and hours can change. Contact UPS directly for the most current information.
Share Your Experience with UPS
If you have contacted UPS corporate office, used the UPS headquarters address, called the UPS corporate phone number, reached customer service, filed a claim, contacted billing support, worked with The UPS Store, or tried to resolve a wrong-address delivery, lost package, damaged shipment, billing issue, delivery-change fee, driver complaint, international shipment, My Choice problem, or payment issue, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.
