UPS, No Longer Serves Its Mission of Reliable Service. I am a disabled, retired veteran living in the Vintage at Spokane retirement community here in Spokane, Washington for seniors and the elderly. Our community consists of primarily retired senior adult tenants living with disabilities, most of whom live with restricted mobility to wheelchairs and walkers. For months now, I have been unable to actually receive any delivery packages via UPS whatsoever, excluding the one exception of a cell phone that required my signature — which was an extra seven dollars the vendor charged me for the shipping costs. When I spoke to a local UPS manager concerning my frustration over UPS drivers no longer delivering packages to the front doors of residents at this location, she said, “The metrics were changed for this location, due to the time that it takes to deliver packages to each front door at your apartment complex. The drivers just don’t have the time with the amount of deliveries that need to be made on that route. So they are instructed to leave all packages in the postal mailroom area of the building.” I told her that the leasing office here informed UPS that they were no longer to leave packages in the mailroom, however. She affirmed this fact as correct. Nonetheless, she continued to re-inform me of the company’s change in metrics for this address. “And, I have put in a request to have the metrics changed back for the Vintage at Spokane location. However, I’m yet to receive a response back to the request,” she said. Be that as it may, my only concern is the fact that every package that has been delivered to the mailroom in my name here has been stolen before I can get down to our mail area to retrieve it — And I have to have everything I purchase delivered to my home address, since I am wheelchair bound like most residents living here. All the primary tenants living here are disabled. Every time I get notifications that my orders have been shipped, I pray now that the courier is neither USPS or “UPS” as well, since all the other major carriers still are willing to deliver packages to my front door — where I have a surveillance camera installed — which has utterly prevented thieves from even risking, absconding with my delivered packages placed at my front door! No longer do I order anything that is delivered via USPS that cannot fit in my mailbox here. And now, “if I can prevent it,” I no longer order anything by UPS as well, since neither no longer delivers to my front door but rather, “chooses to leave packages inside our postal mailroom.” However, companies like Amazon and Walmart — who I have annual paid memberships with — continue to utilize these couriers (even though both Amazon and Walmart have their own drivers for most, if not many of their deliveries). But, I can never forecast what service Amazon or Walmart will ship my items by way of, since neither offer the option. Thus, I’m constantly enduring the time and frustration of having all the stolen packages reported “every week” — an excess drudgery to endure in these declining years of what is left of my time on Earth. I was thoroughly distressed by the response of the UPS local manager’s suggestion, after receiving a callback from her: “The drivers will contact you with updates on when they will be arriving at your location,” she concluded. So I asked her if she could inform her drivers to at least deliver my packages to my front door? — She promised to inform the drivers to bring all my packages to my front door exclusively — and told me to contact her on Tuesday 9/10/24 if her drivers aren’t doing so, as a follow up — which was not possible to do, since the number she called me from states, “You have reached a non-working number at UPS,” when attempting to do a callback; it actually redirects you back to the UPS general number — which only tells you to contact Amazon concerning issues with packages that you haven’t rec’d.., I already knew that she was pretty much gaslighting me at this point. Also, I’m well aware of the approximation of 2 hour windows that are scheduled, most often inconsistent here and utterly useless if a recipient is not home. And even if someone is home, the windows are constantly shifting. For example: Yesterday, I went to dialysis and returned home in time for a 3:30pm — 5:30pm UPS delivery window. I was notified at 3:20pm to be prepared to receive my delivery. So I got to the mailroom and remained there until 5:45pm and no driver ever showed up. I went back to my apartment and went to bed and then got a notification that my delivery was delayed but the driver is still coming(without any approximation of new time frames whatsoever) — so I went back to sleep. I was awakened by my phone’s notification that my package was delivered(with a pic of the large heavy-package left on the floor of my building’s mail area), so I went back down to the mailroom with a cart and without my wheelchair(very painful to walk) and yet again, my package was nowhere to be found! It had already been stolen within minutes. For as I said, I do not experience missing/stolen packages that are delivered to my front door, where I have a surveillance camera installed for security. But then again, I guess I’m lucky, unlike most of this retirement community for the elderly and disabled, who have to rely on a visiting family or family member to call up, just to bring their larger packages to their apartments from the mail area, since they are ALL aged and disabled seniors here — and the drivers and their local manager are well aware of this and yet, this inhumane and callous practice persists with the UPS. I found my escalated call for sincere customer support and service to be nothing more than “a dream deferred,” with a corporate giant that has abandoned the very standard of integrity and “reliable service” it was founded upon….*And BTW, I’m forced to post this review online, since the UPS website’s email address is unreachable or simply “non-functional” — which I am led to believe was intended by the company, at this point.
