Reach UPS Corporate Office Headquarters 

UPS, Lost and damage packages. UPS has gone way down hill. I have been a UPS customer for over 40 years. UPS used to have a representative you could talk to now you get the run around from customer service; in the Asia Pacific Islands. where every answer is I’m sorry & unfortunately. UPS keeps damaging and loosing packages. To file a claim in most cases takes more time then the packages are worth. So you give up and loose you proceeds and the product. $1000 worth of lost items and 2 days into trying to file a claim.

UPS does not care about Safety!

I saw a UPS driver run a stop sign and park illegally in a crosswalk. When I tried to contact the corporate office and perhaps send the pictures I took there wasn’t a way to do that. Maybe they have such a great safety culture because there are no consequences for not giving a s… about safety. When I asked the driver to please not run the stop sign. This was not the first time you had done so he laughed. What does that tell you about the effectiveness of UPS’ safety department?

UPS, lost 8 foot large package. I paid over $250 for the delivery of a large package (8 ft x 3 ft), which has been lost for 4 weeks. Customer service has been unhelpful, and despite escalating to a supervisor, no one seems to care. The investigative department also offered no assistance, stating they couldn’t help. I am extremely frustrated by the lack of support and resolution. I request an immediate update and resolution, or I will consider further action.

UPS, $300 Package delivered to the wrong address. I have done business with this company for over 50 years! Always trusted them. So I took a $300 package to be mailed to my sister for Christmas. I trusted them and didn’t add more insurance because I believed that my package would get there. My mistake! So when the address was supposed to go to my sister and went to a different address that won’t give it back, I filed a complaint and started the investigation. I fully believed that UPS would stand by your customer about this, and issue me the $100 I was told it would be insured for. I even offered receipts for most everything in the box. And what do a get? A check for $17. What a slap in the face from your companies whose incompetence cost me and my sister. So much for being a loyal customer to a company who doesn’t care about their customers.

UPS, I recently visited my local UPS store to ship a package to another UPS location. I had the address written on the package, but the clerk informed me that I also needed the store number. When I asked for assistance, he declined to look it up, even though he was at a computer. I ended up finding it myself on my phone. Additionally, the shipping cost he quoted was $20 higher than what I was told earlier at the same counter. When I questioned it, he couldn’t provide an explanation. His unhelpful attitude and lack of customer service skills leave much to be desired and don’t reflect well on your company.