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  • UPS Corporate Office: Headquarters Address, Phone & Complaints

UPS Corporate Office: Headquarters Address, Phone & Complaints 

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UPS’s corporate office and world headquarters are located at 55 Glenlake Parkway NE, Atlanta, GA 30328, and the corporate headquarters phone number is 1-404-828-6000. The corporate number is not the primary support line for tracking, missed deliveries, lost packages, damage claims, billing, or UPS My Choice. For ordinary package and delivery assistance, call UPS Customer Service at 1-800-742-5877.

UPS Corporate Office Address and Phone Number

Important: UPS headquarters is not a shipping counter, public package-pickup location, customer claims office, billing center, UPS Store, or guaranteed walk-in complaint department. Do not send packages, returns, payments, claims evidence, employee records, or private shipment information to 55 Glenlake Parkway unless UPS gives specific written instructions directing you there.

UPS corporate office and world headquarters in Atlanta, Georgia
UPS corporate office and world headquarters at 55 Glenlake Parkway NE in Atlanta, Georgia.

UPS Corporate Office Versus Customer Service

The corporate number, 1-404-828-6000, is associated with UPS’s principal executive offices. It is not the fastest route for a particular package, delivery, tracking event, claim, driver, invoice, UPS Store transaction, or My Choice request.

Use the route that matches the issue:

  • Package tracking or delivery: Track the package and call 1-800-742-5877.
  • Lost, damaged, or missing package: Use the official UPS claims process and contact the shipper or seller.
  • International shipping: Call 1-800-782-7892.
  • Domestic or export invoice: Call 1-800-811-1648.
  • Import invoice: Call 1-866-493-7140.
  • UPS.com, login, or technical problem: Call 1-877-289-6418.
  • UPS Store transaction: Contact the store or call 1-800-789-4623.
  • Supply Chain Solutions: Call 1-800-742-5727.
  • Employment: Use UPS Jobs or the appropriate internal employee resource.

Does UPS Have a Corporate Office Email?

UPS does not prominently publish one general corporate email address for package tracking, delivery complaints, claims, billing disputes, My Choice problems, or UPS Store complaints.

UPS instead directs customers to its online support tools, claims system, telephone support, billing departments, and shipment-specific forms.

Published specialized email contacts include:

Do not send an ordinary delivery complaint or claims documentation to Media Relations or Investor Relations.

UPS Customer Service Hours

  • General Customer Service: Monday–Friday, 7:00 a.m.–11:00 p.m. Eastern; Saturday, 8:00 a.m.–8:00 p.m. Eastern
  • International Shipping Support: 24 hours a day, seven days a week
  • Technical Support: Monday–Friday, 7:30 a.m.–9:00 p.m. Eastern; weekends, 9:00 a.m.–8:00 p.m. Eastern

Tracking, claims, billing, My Choice, and account tools remain available online, but access to a particular live department may depend on its published schedule.

What to Gather Before Contacting UPS

  • Tracking number
  • Shipment date and scheduled delivery date
  • Sender and recipient information
  • Shipping receipt or label
  • Service level
  • Delivery photograph or UPS Delivery Notice
  • Invoice or proof of merchandise value
  • Photographs of the packaging and contents
  • Package dimensions and weight when relevant
  • Claim number or support case number
  • UPS My Choice confirmation
  • Billing account or invoice number
  • UPS Store receipt and location
  • Call notes, chat transcripts, emails, and screenshots
  • The exact resolution requested

Do not publish tracking numbers, complete addresses, telephone numbers, account numbers, invoice details, customs documents, payment records, employee information, or other private data in a public review.

How to Escalate a UPS Complaint

  1. Track the package: Review the latest scan, estimated delivery, proof of delivery, and available delivery options.
  2. Contact the correct department: Use Customer Service, claims, billing, international support, technical support, freight, or The UPS Store support.
  3. Contact the seller or shipper: The shipper may control the UPS account, be required to file the claim, or receive the claims payment.
  4. Request a case or claim number: Save the representative, date, department, and expected response.
  5. Preserve the evidence: Keep the package, packaging, invoice, photographs, tracking history, delivery image, and communications.
  6. Ask for supervisor review: Explain what has already been attempted and what remains unresolved.
  7. Use a written timeline: Record each scan, contact, promised action, refund, or claims request.
  8. Write to headquarters when appropriate: For a serious unresolved corporate-level matter, send a concise letter to United Parcel Service, Inc., 55 Glenlake Parkway NE, Atlanta, GA 30328.

UPS Package Tracking and Delivery Complaints

Delivery complaints may involve:

  • A package marked delivered but not found
  • Delivery to the wrong address
  • No useful proof-of-delivery photograph
  • A package left in an unsecured lobby or public area
  • A driver who did not knock or ring the doorbell
  • A large or heavy package left far from the recipient’s unit
  • A missed delivery attempt
  • An incorrect tracking scan
  • A package that has gone several days without a scan
  • An unexplained delay or exception

Package Says Delivered but Is Missing

  1. Review the proof-of-delivery photograph and tracking details.
  2. Check the porch, garage, back door, side entrance, mailroom, lobby, leasing office, and other protected areas.
  3. Ask household members, neighbors, building staff, or a concierge.
  4. Contact the retailer or shipper.
  5. Start or request a UPS claim when appropriate.
  6. Keep screenshots of the tracking and delivery image.

The seller may be responsible for providing a replacement or refund and may need to handle the carrier claim.

Wrong-Address Delivery

Contact UPS and the seller promptly. Preserve the tracking information, delivery image, order confirmation, correct address, and any visible evidence of the incorrect delivery location.

Do not trespass or confront another resident to retrieve a package. Use UPS, the seller, building management, or local authorities when theft or another safety concern is involved.

UPS Claims for Lost or Damaged Packages

UPS currently instructs U.S. customers to start a claim within 60 days of the scheduled delivery date for a lost or damaged package or a missing collect-on-delivery payment.

Information Needed for a Claim

  • Tracking number
  • Detailed merchandise description
  • Brand, model, color, size, quantity, or serial number
  • Purchase invoice or other proof of value
  • Shipping receipt
  • Photograph of the damaged item inside the packaging
  • Close-up photograph of the shipping label
  • Photograph of the outside of the package
  • Package dimensions
  • Recipient contact information

Keep the contents, box, cushioning, shipping label, and all packaging. UPS may require photographs or a physical inspection at an approved location.

Can the Recipient File a UPS Claim?

A recipient or third party may be able to begin a claim as a guest. However, the shipper can place account restrictions that prevent the recipient from opening the claim.

If an online retailer shipped the package, contact that seller. UPS may send time-sensitive requests to the shipper and generally sends an approved claims payment to the shipper of record after payment documentation is validated.

How Long Does a UPS Claim Take?

UPS says a claim can typically be resolved within eight to ten business days unless additional investigation or documentation is required.

After an approved claim’s payment documents are validated, UPS states that payment is generally sent to the shipper within approximately three days.

Package-Release Limitation

UPS states that packages a recipient authorized the driver to release may not be eligible for a lost-package claim. Review release instructions carefully before authorizing UPS to leave a package without obtaining a signature.

UPS Damaged-Package Complaints

Do not discard:

  • The damaged item
  • The outer box
  • Internal cushioning
  • The shipping label
  • Receipts and invoices
  • Photographs

Document the package before moving or repacking it. Photograph all sides of the box, the label, damaged contents, cushioning, punctures, crushed areas, water exposure, or missing components.

Contact the seller when the merchandise was purchased from a retailer. The seller may choose to replace or refund the item and handle the carrier claim separately.

UPS My Choice and Delivery-Change Complaints

UPS My Choice can provide alerts, delivery windows, package-release options, holds, rerouting, and delivery-date changes. Not every option is available for every shipment.

A delivery option may be unavailable because:

  • The shipper restricted changes
  • A signature is required
  • The shipment type is not eligible
  • The package has progressed too far through delivery
  • The selected address or Access Point cannot accept it
  • The request requires a fee

Paid Change Was Not Completed

Keep the My Choice confirmation, receipt, tracking history, requested delivery date, final delivery date, and support case number.

Ask UPS to identify:

  • The delivery-change product used
  • Whether the request was accepted
  • Whether the shipper restricted the change
  • Whether the fee was charged
  • Whether a refund is available

UPS Delivery Intercept is a shipper-controlled service that is different from some recipient My Choice options. UPS says a Delivery Intercept fee is charged only if the requested intercept is completed.

UPS Delivery Attempts and Access Point Complaints

UPS may make up to three delivery attempts at its discretion. After the final attempt, an undeliverable package may be returned to the sender.

A package redirected to a UPS Access Point is generally held for seven calendar days. Confirm through tracking that it is awaiting pickup before traveling to the location.

UPS Access Point Identification

Bring government-issued photo identification. Depending on the name and address shown on the ID and package, UPS may also require proof of residency, the tracking number, or a shipper-provided package-release code.

A release code is different from a UPS tracking number and is provided by the shipper when required.

UPS Service Guarantee and Late-Delivery Complaints

The UPS Service Guarantee does not apply to every service or shipment. UPS currently states that its guarantee remains suspended for services not specifically listed on its official guarantee page.

The guaranteed delivery time for UPS Next Day Air Saver has also been extended to end of day on the guaranteed delivery date.

Before requesting a shipping-charge refund, confirm:

  • The UPS service used
  • The origin and destination
  • The shipment date
  • The guaranteed commitment shown for that service
  • Whether an exception or suspension applies
  • Whether the shipper or account holder must request the refund

A delivery estimate is not always a guaranteed commitment.

UPS Billing, Invoice, and Account Complaints

Billing complaints may involve:

  • Duplicate invoices
  • An unfamiliar shipment
  • Address-correction charges
  • Residential or delivery-area surcharges
  • Dimensional-weight adjustments
  • Fuel surcharges
  • Import duties, taxes, or brokerage
  • A late fee
  • A payment not applied
  • Billing Center access
  • A former employee listed as account administrator

Use the UPS Billing Center to locate and dispute an invoice charge when available. Keep the invoice, account number, tracking number, payment confirmation, package dimensions, and original rate information.

Do not publish billing account numbers, invoice numbers, bank details, or payment-card information publicly.

UPS International Shipping, Customs, and Brokerage Complaints

Call 1-800-782-7892 for international shipping support.

International complaints may involve:

  • Customs or warehouse delays
  • Missing commercial invoices
  • Import duties and taxes
  • Brokerage charges
  • Incorrect tariff classification
  • Receiver identification requirements
  • A package awaiting release
  • Country-specific restrictions
  • Incomplete shipper documents

Keep the tracking number, commercial invoice, product description, proof of value, customs notice, merchant correspondence, and any duty or tax invoice.

UPS does not control every customs-agency decision. The sender, receiver, customs authority, and broker may each need to provide information before release.

The UPS Store Complaints

The UPS Store brand is connected with UPS, but individual locations are independently owned and operated franchise businesses.

Contact The UPS Store for concerns involving:

  • Packing services
  • Retail shipping transactions
  • Printing
  • Mailbox rental
  • Notary services
  • A store employee or manager
  • A retail receipt
  • A package packed by the store

Contact UPS at 1-800-742-5877 for tracking, delivery, driver, transportation, or claims issues after the parcel enters the UPS network.

A complaint can involve both organizations. Keep the UPS Store receipt, packing documentation, tracking number, declared value, and photographs.

UPS Driver, Apartment, and Property-Damage Complaints

Driver or delivery-location complaints may involve:

  • A package left in an unlocked lobby or vestibule
  • A heavy package not delivered near the unit
  • No knock or doorbell
  • Delivery instructions not followed
  • An allegedly unsafe driving incident
  • A blocked driveway
  • Property damage
  • A missed pickup
  • An unclear delivery photograph

Document the date, time, tracking status, delivery photograph, building entrance, damage, vehicle information, and available video.

Contact Customer Service and request local-center or supervisor follow-up. Contact local emergency services or the appropriate authority when an immediate traffic hazard, injury, theft, or safety issue exists.

UPS Fraud, Phishing, and Fake-Delivery Messages

Scammers may impersonate UPS through:

  • Fake missed-delivery texts
  • Fraudulent customs-fee requests
  • Fake invoice attachments
  • Phishing emails
  • Websites that imitate UPS tracking
  • Fake refund notices
  • Requests for a small redelivery payment
  • Telephone calls requesting payment-card information

Do not click an unexpected tracking or payment link. Open UPS.com or the official UPS app directly and enter the tracking number yourself.

UPS will not unexpectedly demand gift cards, cryptocurrency, remote access to a device, or payment through an unfamiliar application to release a package.

UPS Privacy Requests

Eligible U.S. consumers can submit applicable privacy requests through UPS’s Privacy Webform or call:

The privacy number is for applicable data access, correction, deletion, portability, appeal, or other privacy rights. It is not a package-tracking or billing line.

UPS may require identity verification. Submit identifying documents only through a verified UPS process.

UPS Accessibility and Hearing-Impaired Support

When reporting an accessibility concern, identify the UPS website, app feature, tracking tool, location, delivery practice, or service involved and the accommodation or accessible information requested.

UPS Employees, HR, Payroll, and Careers

Job Applicants

Use UPS Jobs to search and apply for package-handler, driver, warehouse, seasonal, air-operations, technology, logistics, management, and corporate positions.

Current Employees

Current UPS employees should use UPSers, their manager, Human Resources, payroll, benefits, leave, union representative when applicable, or another established internal employee resource.

Former Employees

Former employees should use the contacts provided in separation, payroll, tax-document, retirement, or benefits correspondence.

Customer Service generally cannot access confidential employee, payroll, medical, disciplinary, union, pension, or personnel records.

Do not publish employee identification numbers, Social Security numbers, payroll records, schedules, medical documents, tax forms, or workplace-investigation information publicly.

About UPS

United Parcel Service was founded in 1907 and has grown into a major global package-delivery and logistics company. Its operations include domestic and international package transportation, air and ground delivery, customs brokerage, freight forwarding, contract logistics, healthcare logistics, fulfillment, tracking, returns, and supply-chain services.

  • Corporate Headquarters: Atlanta, Georgia
  • Chief Executive Officer: Carol Tomé
  • President, U.S.: Nando Cesarone
  • Chief Financial Officer: Brian Dykes
  • Chief Legal and Compliance Officer: Norman M. Brothers Jr.
  • Chief Human Resources Officer: Darrell Ford
  • Chief Commercial and Strategy Officer: Matt Guffey
  • President, International, Healthcare and Supply Chain Solutions: Kate Gutmann
  • Chief Digital and Technology Officer: Bala Subramanian
  • Employees: Approximately 460,000
  • 2025 Revenue: Approximately $88.7 billion
  • 2025 Net Income: Approximately $5.572 billion
  • 2025 Packages: Approximately 5.2 billion
  • Average Packages Per Day: Approximately 20.8 million
  • Global Reach: More than 200 countries and territories
  • Business Type: Publicly traded delivery and logistics company
  • Stock Symbol: NYSE: UPS

Who Owns UPS?

United Parcel Service, Inc. is publicly traded and owned by its shareholders. It does not have an outside parent company.

UPS Class B common stock trades on the New York Stock Exchange under the symbol UPS. Its Class A common stock is not publicly traded but can be converted into Class B shares.

UPS Reviews and Complaints

As of July 30, 2026, this CorporateOfficeHeadquarters.com page displays five visible UPS reviews dated April 18, 2025, through May 6, 2025.

The visible reviews describe:

  • A delivery allegedly made to the wrong address despite a proof-of-delivery photograph
  • Difficulty getting past automated telephone support to reach a representative
  • Two shipments delayed in a UPS Mexico warehouse
  • Frustration with explanations concerning customs or shipment release
  • Packages left in an unsecured apartment vestibule or shared mail area
  • A large or heavy package left away from an apartment door
  • A delivery marked as “other” without a useful photograph
  • A $9.99 delivery-date change that the reviewer said was not completed
  • A television left visibly outside without a knock or doorbell
  • General dissatisfaction with automated Customer Service

These comments represent individual customer experiences and allegations involving particular packages, locations, drivers, support contacts, and delivery circumstances. They do not establish the experience of every UPS customer or shipment. No aggregate star rating is stated here.

UPS Competitors and Related Corporate Office Pages

Official UPS and Customer Resources

Frequently Asked Questions About UPS

Where is the corporate office for UPS?

UPS’s corporate office and world headquarters are located at 55 Glenlake Parkway NE, Atlanta, GA 30328.

What is the UPS headquarters phone number?

The UPS corporate headquarters number is 1-404-828-6000.

Is the headquarters number UPS Customer Service?

No. Call UPS Customer Service at 1-800-742-5877 for tracking, deliveries, claims, pickup, and ordinary shipping support.

What are UPS Customer Service hours?

UPS currently lists Customer Service hours as Monday through Friday, 7:00 a.m. to 11:00 p.m. Eastern, and Saturday, 8:00 a.m. to 8:00 p.m. Eastern.

Does UPS have a general corporate email?

UPS does not prominently publish one general corporate email for package or delivery complaints. Use the official Help and Support Center.

How do I escalate a UPS complaint?

Track the package, contact the correct support department, contact the seller or shipper, request a case or claim number, preserve all evidence, ask for supervisor review, and send a concise letter to UPS headquarters if a serious corporate-level issue remains unresolved.

How long do I have to file a UPS claim?

UPS currently instructs U.S. customers to start a lost- or damaged-package claim within 60 days of the scheduled delivery date.

Can a package recipient file a UPS claim?

A recipient may be able to begin a claim as a guest, but the shipper’s account can restrict recipient claims. Contact the seller or original shipper as well.

Who receives a UPS claim payment?

UPS generally sends an approved claims payment to the shipper of record after the required payment documentation is validated.

How long does a UPS claim take?

UPS says a typical claim can be resolved in eight to ten business days unless additional investigation or documentation is required.

What should I do if UPS says delivered but I cannot find the package?

Check protected areas, household members, neighbors, building staff, and the proof-of-delivery image. Contact the seller and begin a claim when appropriate.

What is the UPS domestic billing number?

Call 1-800-811-1648.

What is the UPS import billing number?

Call 1-866-493-7140.

What is the UPS international shipping number?

Call 1-800-782-7892. UPS lists this support route as available 24/7.

Is The UPS Store the same as UPS Customer Service?

No. Individual UPS Store locations are independently owned and operated franchise businesses. Call 1-800-789-4623 for store-level retail support and UPS at 1-800-742-5877 for transportation and delivery support.

What is the UPS privacy-request number?

Call 1-888-912-9055 for eligible U.S. privacy-rights requests. This is not a package-tracking number.

Who is the CEO of UPS?

Carol Tomé is the chief executive officer of UPS.

Who owns UPS?

UPS is publicly traded and owned by its shareholders. Its Class B shares trade on the New York Stock Exchange under UPS.

How many employees does UPS have?

UPS reported approximately 460,000 employees for 2025.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.

Corporate addresses, telephone numbers, executives, support hours, claims procedures, service guarantees, billing contacts, and delivery options can change. Confirm important information through UPS before mailing documents, authorizing a package release, filing a claim, or relying on a shipping deadline.

Page Update Note

This page was updated on July 30, 2026, to confirm UPS’s Atlanta headquarters address and corporate telephone number, add current Customer Service hours, clarify corporate, media, investor, claims, billing, international, technical, freight, privacy, accessibility, and UPS Store contacts, expand lost- and damaged-package claim guidance, explain claim deadlines and payments, clarify My Choice, delivery attempts, Access Point pickup, and Service Guarantee limitations, update leadership and company information, and revise the visible-review summary.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or operated by United Parcel Service, Inc., UPS, The UPS Store, UPS Supply Chain Solutions, UPS Capital, any UPS Store franchisee, driver, retailer, seller, shipper, customs agency, broker, Access Point, or delivery location.

CorporateOfficeHeadquarters.com cannot track packages, change deliveries, open claims, approve payments, refund shipping fees, dispute invoices, contact drivers, inspect damaged merchandise, access UPS accounts, or contact UPS on a visitor’s behalf.

UPS, UPS My Choice, UPS Access Point, The UPS Store, UPS Supply Chain Solutions, and related names and logos are trademarks of their respective owners.

Corporate information, telephone numbers, support hours, delivery services, claims rules, billing procedures, Service Guarantee terms, freight contacts, and UPS Store arrangements may change. Verify important information through UPS, the shipper, seller, or applicable franchise location.

Reader reviews represent individual opinions and experiences. Allegations in reviews have not necessarily been independently verified and should not be interpreted as establishing the experience or conduct of every customer, employee, driver, franchisee, package, or UPS facility.

Share Your UPS Experience

Have you contacted UPS Customer Service, claims, billing support, a local UPS facility, The UPS Store, Supply Chain Solutions, or the corporate office about an unresolved problem? Share your experience below.

Consider mentioning the type of shipment, approximate date, general issue, support route used, whether a case or claim number was provided, what resolution was requested, and whether UPS or the seller responded.

Privacy warning: Do not publish complete tracking numbers, sender or recipient addresses, telephone numbers, account numbers, invoice numbers, customs documents, delivery-release codes, payment details, employee identification numbers, payroll records, medical information, or other sensitive personal information.

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UPS Frustrating Delivery Issue

May 6, 2025

UPS, Delivery To Wrong Address Ala Photo Proof, No Way To Correct. UPS Ai Insists A Temu Delivery Was An Amazon Delivery And UPS Delivered To Wrong Address As Their Picture Confirms However Ups Gives Me No Way To Follow Up With A Live Service Rep. UPS – You Fail The Customer Service Test Completely.

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UPS Undeliverable Poor Sevice

May 6, 2025

UPS = Undeliverable Poor Sevice. UPS Mexico is the worst!!!!!! One shipment has been sitting in their Mexico City warehouse for a month. Another shipment has been in the same warehouse for a week. Every day I phone and every day UPS tells me that they have high volume and are working on the release. So much for the UPS advertisement of next day delivery and easing of cross shipment deliveries. Have told all my suppliers to Never again use UPS!

S G

UPS Corporate Delivery Policies Parcel Disappointing Issues

April 30, 2025

UPS, Corporate delivery policies parcel. Living in a large apartment complex of 340 apartments it is extremely frustrating when UPS and others, who 12 years ago delivered to individual apartment doors, now are told they don’t have to. I have had packages left out in an unlocked vestibule with an HP logo on suggesting it was in fact a computer, packages so heavy or large I had to kick them to the elevator, down my hall, and into my apartment. And yes, other delivery services who also have similar policies. This package was delivered to a very small mail room with locked boxes that the Postal Service uses for oversized packages and mail. The mail room has to be navigated by folks with strollers, carts, walkers and wheelchairs, as well as able bodied younger people, but the room is only just a large hall. Does your company consider leaving a pile of packages at the end of a city block which only holds about 40-60 homes expecting them to search for them? Also you can’t have any idea what condition your customers might or might not be in. This last package the driver left it in “other” and there was no picture so that I could identify where in the building this was. Also there was no information in tracking as to how much the package weighed. I am 77, have a massive tear in my rotator cuff that can’t be repaired and though in good general health my condition makes it difficult to carry a large or heavy package. I see where you have stopped delivering Amazon packages to go with more lucrative companies that probably pay more. As a person living paycheck to paycheck I don’t have a whole lot of pity in my heart for corporations that are making a lot of money and giving it to their upper management and stockholders while neglecting their customers. Hopefully UPS can change things since you’re one of the biggest and will remember without the consumer you might not have become as important. Don’t have a photo to share because your delivery person didn’t one while they were in The “other”. Oh, just found the weight in the recently added info, see screenshot below. Thank you for your consideration. Please help us and change apartment delivery when a concierge is employed.

S B

UPS DIsappointing Experience

April 22, 2025

UPS, Charged for change of delivery date, then 2 days later after date…….Went on their site and changed delivery date weekday to weekend. The package came the following Monday after. I passed on O.T. at work to be home. I couldn’t go anywhere because waiting for package. They wasted my whole day and charged me $9.99. When it came the lazy driver couldn’t be bothered to knock or ring door bell, and left the package in plain site (a TV) when there large bushes and they could’ve had to set on other side of stairs to conceal it. Now they won’t reply when I asked for a refund.

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UPS Frustrating Customer Service

April 18, 2025

UPS, Poor Customer Service. Talking to a stupid AI voice is no help. AI stands for artificial intelligence were the A stands for artificial, meaning no intelligence at all. How frustrating! To me UPS stands for Unbelievable Poor Service. As of this moment, I will never again ship a parcel via UPS and if what I purchase is shipped by UPS, I will find another business that can ship FedEx with whom I have never had a problem.

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