Fedex Corporate Office Headquarters HQ 

Very poor delivery. I was suppose to receive a medical shipment from the VA on 7/8/2024. FedEx sent me text saying delivered at 12.32 pm. I looked and package wasn’t there. I checked picture of where package was delivered and was not picture of my house or front door. I had to walk the neighborhood to locate package. I filed an inquiry and no response over a week ago. Not only poor delivery service but VERY poor customer service as well. If I could give MINUS 5 STARS, I would.

I was expecting a delivery on Friday, November 17th. I was home all day to accept delivery. I received a notification at 3:43 pm stating that a delivery attempt was made. According to the notification, there was no one home or business was closed. However, I was home all day and the door bell never rang or driver did not knock at door. I have two Ring cameras, a Ring door bell as well as a camera that shows the entire front of the house including the street. In addition, I also have a dog that would have alerted had anyone come to the door as this is a normal behavior for her. I reviewed my Ring cameras and there was no evidence that a FedEx delivery truck ever stopped or came near the house during the entire day. I can provide you with evidence for the entire day. This is the second time that this situation has occurred in the past 3 or 4 months. This is totally unacceptable and extremely poor customer service. I attempted to file a complaint on the phone but felt that issue was minimized by your staff.

Pathetic service. They really deserve zero stars. Paid a high fee for overnight delivery and the package was not delivered because someone neglected to put it on the truck. My husband was told he could come pick it up—an hour or more drive and it would involve driving at night which he cannot do. Customers service is pathetic as you have trouble understanding them due to a heavy accent. Contacted headquarters and they use an online service which wants to charge you $1 to speak with someone and they say it is fully refundable but I don’t buy that. This was my first time to use Fedex and it will be my last time. That are as pathetic as the USPS.

rude; Unprofessional employees/services. July 22,2024 Rude and unprofessional employees, policies, and probably Company.

Substandard service. July 21, 2024 I was expecting a package. they said it was delivered with a photo, but was delivered to the wrong building. I put in a claim, and later whent out to the mailbox to get my mail that I did not check saturday, and looked at the other buildings and noticed the drain pipe and bicycles that were in the picture, and found the package, and brought it home, but unable to get ahold of a live agent to let them know i found it at the wrong building and apt # 9′ my # is 7. your virtual chat, virtual assistant via phone they are all useless. You can disregard. the driver cannot distinguish between a 7 and 9.