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  • U-Haul Corporate Office: Headquarters Address & Phone Number

U-Haul Corporate Office: Headquarters Address & Phone Number 

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U-Haul corporate office and U-Haul International headquarters are publicly listed at 2727 N. Central Avenue, Phoenix, AZ 85004. U-Haul lists 1-800-528-0361 for external communications. Customers with reservations, rentals, billing, storage, U-Box, dealer or equipment complaints should normally begin with U-Haul Customer Service at 1-800-468-4285.

U-Haul Holding Company, the publicly traded parent company, maintains a separate principal executive office at 5555 Kietzke Lane, Suite 100, Reno, NV 89511. The Phoenix operating-company address and Reno holding-company address serve different purposes.

U-Haul Corporate Office Address and Phone Numbers

U-Haul International Headquarters

U-Haul International, Inc.
2727 N. Central Avenue
Phoenix, AZ 85004
United States

U-Haul Holding Company Headquarters

U-Haul Holding Company
5555 Kietzke Lane, Suite 100
Reno, NV 89511
United States

Important: U-Haul does not present one telephone number as a universal corporate complaint line. The correct contact depends on whether the issue involves a reservation, roadside emergency, local rental, billing charge, storage unit, U-Box container, Moving Help provider, equipment claim or parent-company matter.

U-Haul corporate office address and phone number information
U-Haul corporate office and customer-support information.

Is U-Haul Headquarters in Phoenix or Reno?

Both addresses are connected to U-Haul, but they represent different corporate entities.

  • Phoenix, Arizona: U-Haul International, Inc., the company that operates the U-Haul moving and storage brand
  • Reno, Nevada: U-Haul Holding Company, the publicly traded parent company

Consumers researching a rental, reservation, truck, trailer, storage unit, U-Box order, roadside request or local dealer will generally need U-Haul International or customer support rather than the Reno holding-company office.

Investors, stockholders and certain formal parent-company correspondents may need the Reno address or Investor Relations.

U-Haul Headquarters Transition to 20 E. Thomas Road

U-Haul purchased a Phoenix office tower at 20 E. Thomas Road in December 2024 and announced plans to make it the future anchor of its Midtown Phoenix corporate campus.

The company said corporate teams would transition from 2727 N. Central Avenue over approximately 24 months. Some current corporate and stockholder materials already reference:

U-Haul International, Inc.
20 E. Thomas Road
Phoenix, AZ 85012

However, U-Haul’s current public company-information and media pages continue to list 2727 N. Central Avenue, Phoenix, AZ 85004.

Until U-Haul fully updates its general corporate contact information, customers should use the address or department instructions supplied directly by U-Haul for the specific matter. Do not send a rental complaint, payment, claim or legal notice to 20 E. Thomas Road solely because it is part of the headquarters transition.

U-Haul, U-Haul International and U-Haul Holding Company

The U-Haul corporate structure includes several related entities:

  • U-Haul: The moving, rental and self-storage brand
  • U-Haul International, Inc.: The principal operating company behind U-Haul moving and storage services
  • U-Haul Holding Company: The publicly traded parent company
  • Repwest Insurance Company: A related insurance company that administers many U-Haul claims
  • Oxford Life Insurance Company: An insurance subsidiary
  • Amerco Real Estate Company: A real-estate subsidiary

The company was previously known at the holding-company level as AMERCO. The parent company changed its name to U-Haul Holding Company in 2022.

U-Haul Executive Leadership

  • Edward J. “Joe” Shoen: Chairman and president of U-Haul Holding Company and principal executive officer
  • John C. “JT” Taylor: President of U-Haul International, Inc.
  • Samuel J. Shoen: Vice chairman of U-Haul Holding Company and U-Box project manager
  • Jason A. Berg: Chief financial officer of U-Haul Holding Company
  • Kristine K. Campbell: General counsel

Executive roles may change. Investors, suppliers and formal business correspondents should confirm current leadership through U-Haul Holding Company’s official filings and investor website.

What Is the UHaul Corporate Office Number?

The official brand spelling is U-Haul, although customers commonly search for UHaul, U Haul or U-Haul corporate numbers.

There are three important telephone numbers:

For most rental and customer complaints, use 1-800-468-4285. The external-communications and holding-company numbers are not substitutes for reservation, roadside, billing, storage or damage-claim support.

Choose the Correct U-Haul Support Route

Reservations, Rentals and General Customer Service

Call 1-800-468-4285 for:

  • Truck, trailer and towing-equipment reservations
  • Pickup and return questions
  • Storage reservations and existing storage accounts
  • Reservation-location changes
  • Rental-contract questions
  • Billing complaints
  • Local dealer concerns
  • U-Box questions
  • General customer complaints

Roadside Assistance

Call 1-800-528-0355 or use U-Haul’s online roadside-assistance system for:

  • Mechanical breakdowns
  • Tire problems
  • Dead batteries
  • Key and lockout problems
  • Equipment stuck in mud or snow
  • Trailer or towing problems
  • Accidents
  • Equipment that cannot be operated safely

Roadside assistance is available 24 hours a day, seven days a week. Do not wait for a corporate-office response when a vehicle or trailer is disabled or unsafe.

Retail Web Orders and Moving Supplies

Call 1-866-277-6855 or email st***@***ul.com for online orders involving boxes, moving supplies and retail products.

Storage Reservations and Existing Storage Customers

Call 1-800-468-4285 for storage reservations and general storage-account support. Facility-specific concerns should begin with the local storage manager.

U-Haul Business Accounts

Moving Help Support

For questions about labor booked through Moving Help, email su*****@********lp.com.

Moving Help service providers may be independent businesses rather than U-Haul employees. Keep the Moving Help order number and provider information.

Equipment Recovery

Use this route to report impounded or abandoned U-Haul equipment. Current rental customers needing roadside help should use roadside assistance instead.

U-Haul Credit Department

Equipment-Damage Payments

Call 1-800-528-7134 or use U-Haul’s official payment tools when paying a confirmed equipment-damage balance.

Does U-Haul Have a Customer-Service Email?

U-Haul does not publish one universal email address for every reservation, rental, storage, U-Box, billing, roadside or complaint issue.

The official U-Haul contact page offers:

  • Live chat
  • A product- and service-specific request form
  • A callback option
  • Telephone support at 1-800-468-4285

Department-specific email addresses include:

Public Relations and Investor Relations should not be used for routine customer-service complaints.

U-Haul Human Resources Phone Number

U-Haul does not publish one universal public Human Resources number for every applicant, current employee, former employee, benefits question, payroll issue, leave request, workplace complaint or employment-verification request.

U-Haul Job Applicants

Applicants should use the official U-Haul Jobs website to search for open positions and manage job applications.

Current U-Haul Team Members

Current employees should normally use:

  • Their manager
  • Their local Human Resources representative
  • U-Haul internal employee systems
  • The applicable payroll or benefits department
  • Internal leave, accommodation, safety or employee-relations channels

The customer-service, external-communications and holding-company numbers should not be labeled as general HR help lines.

Do not publish employee IDs, Social Security numbers, payroll records, work schedules, medical information, benefits documents, disciplinary records or private coworker information in public comments.

How to Escalate a U-Haul Complaint

  1. Identify the issue: Determine whether it involves a reservation, local rental, roadside emergency, billing charge, equipment condition, damage claim, storage unit, U-Box order or Moving Help provider.
  2. Contact the location involved: Speak with the pickup, return or storage-location manager for a local issue.
  3. Use the correct national support route: Call Customer Service, Roadside Assistance, Repwest, Moving Help or the appropriate department.
  4. Request a case number: Ask how the complaint is being documented.
  5. Preserve evidence: Retain the reservation, rental contract, receipts, photographs, mileage, fuel level and messages.
  6. Ask for management review: Request the location manager, traffic department, area field manager, claims adjuster or billing team.
  7. Follow up in writing: Submit a brief factual timeline through U-Haul’s official contact system.
  8. Keep promised adjustments in writing: Save confirmation of any refund, credit, equipment replacement or claim decision.
  9. Use formal dispute procedures when necessary: Review U-Haul’s Notice of Dispute and arbitration instructions for an eligible unresolved claim.
  10. Consider an appropriate outside route: Depending on the issue, this may include a card issuer, insurance regulator, consumer agency, state attorney general, law-enforcement agency or court.

What to Have Before Contacting U-Haul

  • Reservation number
  • Rental-contract number
  • Order number
  • Storage-unit number
  • U-Box container number
  • Pickup and return locations
  • Pickup and return dates and times
  • Truck, trailer or equipment number
  • Mileage and fuel-level photographs
  • Equipment-condition photographs or video
  • Final receipt or billing statement
  • Roadside request number
  • Repwest claim number
  • Previous case or reference number
  • Names or roles of employees and managers contacted
  • A concise timeline
  • The specific resolution requested

Do not publish complete payment-card numbers, driver’s-license numbers, reservation access information, storage gate codes, full addresses, private phone numbers, claim documents or employee personal information in a public review.

U-Haul Reservation and Equipment-Availability Complaints

Reservation complaints may involve:

  • A reserved truck or trailer not being available
  • A pickup location being changed
  • An incorrect equipment size
  • A different pickup time
  • A one-way reservation problem
  • A tow dolly or auto transport being unavailable
  • A reservation being moved farther away
  • A local dealer not answering
  • Moving labor being delayed because equipment was unavailable

Call 1-800-468-4285, review the order online and ask for the traffic or scheduling department responsible for the reservation.

Keep screenshots showing the original location, equipment, date, price and confirmation. Document additional mileage, fuel, labor or travel expenses caused by a change, but do not assume U-Haul will reimburse every consequential cost.

U-Haul Roadside Assistance and Safety Complaints

U-Haul roadside assistance is available 24 hours a day at 1-800-528-0355.

Before driving away, inspect:

  • Tires and visible tire damage
  • Lights and signals
  • Mirrors
  • Windshield and wipers
  • Brakes
  • Steering
  • Trailer connection
  • Safety chains
  • Tow straps
  • Fuel level
  • Mileage
  • Existing damage
  • Interior cleanliness

Take photographs before leaving. If equipment appears unsafe, report it and request another unit before beginning the trip.

When roadside help is needed, provide the rental contract number, exact location, callback number and description of the problem. Move to a safe location when possible and contact emergency services for an immediate life-threatening danger.

U-Haul Billing, Fuel, Mileage and Cleaning-Fee Complaints

Billing disputes may involve:

  • Mileage charges
  • Fuel charges
  • Cleaning fees
  • Late-return fees
  • Equipment-damage charges
  • Duplicate charges
  • Tolls and citations
  • Storage charges
  • Moving supplies
  • Refunds that have not appeared
  • A final receipt that differs from the estimate

When disputing a charge:

  1. Download the rental contract and final receipt.
  2. Compare pickup and return mileage.
  3. Compare fuel-level photographs.
  4. Review whether the rental was local or one-way.
  5. Identify the exact disputed line item.
  6. Contact the pickup or return location.
  7. Call U-Haul Customer Service if the location cannot resolve it.
  8. Request a case number and written review.
  9. Keep written confirmation of any refund or credit.

A promised refund is not complete until the credit appears on the applicable payment account.

U-Haul Damage, Accident and Insurance Claims

Repwest Insurance Company administers many claims connected with U-Haul trucks, trailers, hitches, storage, U-Box containers and Moving Help coverage.

Gather:

  • Rental-contract number
  • Equipment number
  • Claim number
  • Accident date, time and location
  • Police or incident report
  • Photographs of the equipment and damage
  • Names and contact information of involved parties
  • Coverage and insurance information
  • Repair estimates
  • U-Haul and Repwest correspondence

Do not ignore a claim or damage notice. Ask for the basis of the charge, supporting evidence, claim number and correct claim representative.

U-Haul Storage Complaints

Storage complaints may involve:

  • Rate increases
  • Billing and late fees
  • Gate or unit access
  • Locks
  • Climate-control concerns
  • Water intrusion
  • Pests
  • Facility cleanliness
  • Move-out records
  • Auction notices
  • SafeStor coverage

Contact the facility manager first. Keep the storage agreement, unit number, receipts, payment records, photographs and written notices.

For damaged stored property, determine whether the concern should be handled by the facility, SafeStor, Repwest or another insurer.

U-Box Container Complaints

U-Box complaints may involve:

  • Container condition
  • Missed delivery or pickup
  • Late transportation
  • Incorrect delivery windows
  • Storage charges
  • Lost or damaged property
  • Tracking problems
  • Communication with a local U-Haul facility

Keep the order number, container number, scheduled dates, tracking details, photographs and all emails or messages.

Moving Help Complaints

Moving Help providers may be independent businesses booked through the U-Haul marketplace.

For a labor, loading, unloading, scheduling or provider complaint, retain:

  • Moving Help order number
  • Provider name
  • Scheduled date and time
  • Messages with the provider
  • Payment-release information
  • Photographs of damaged property

Email su*****@********lp.com for Moving Help support. A separate Repwest claim route may apply when coverage was purchased.

U-Haul Store and Dealer Complaints

U-Haul equipment is rented through company-operated locations and independent neighborhood dealers. U-Haul states that its dealers are independent businesses rather than franchisees.

Local complaints may involve:

  • A location not answering its phone
  • Employee or dealer conduct
  • Pickup delays
  • Incorrect equipment
  • Dirty equipment
  • Unsafe tires or mechanical concerns
  • Fuel and mileage charges
  • Cleaning fees
  • Return-location disputes
  • Manager follow-up

Keep the location name, address, contract, equipment number, photographs and communications. Ask whether the location is company-operated or an independent dealer.

U-Haul Notice of Dispute and Arbitration

U-Haul provides a formal Notice of Dispute process for certain unresolved claims that may fall under its Arbitration Agreement.

Follow the current official form and instructions. The required address, delivery method and process may depend on the agreement and type of dispute.

Use location management, Customer Service, Roadside Assistance or Repwest first for an active rental, emergency, billing issue or damage claim.

U-Haul Scam and Fake Support Warning

Fraudsters may advertise fake U-Haul support numbers, send false toll notices, impersonate rental locations, offer fraudulent refunds or request deposits through unofficial payment methods.

  • Verify telephone numbers through U-Haul.com.
  • Use the official U-Haul app or website to review an order.
  • Do not disclose passwords or one-time security codes.
  • Do not grant remote access to a computer or phone.
  • Do not pay a supposed U-Haul fee through gift cards or cryptocurrency.
  • Do not send a deposit to an individual through an unfamiliar payment application.
  • Verify unexpected damage, toll and collection notices through official account and support routes.

U-Haul Reviews and Complaints

Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, dated from January 13 through May 23, 2025.

Reported themes include:

  • Uncertainty about whether a one-way truck and tow dolly would be available
  • Difficulty reaching a local rental location
  • Unhelpful or abrupt manager communication
  • Moving-box handles tearing
  • Low and inconsistent trailer-tire pressure
  • A visible tire bulge before a long trip
  • A truck with severe shaking and a rough ride
  • Property allegedly damaged during transportation
  • A disputed cleaning fee
  • A disputed fuel charge after a short rental

These reviews describe individual reader experiences and do not establish that every U-Haul location, dealer, employee, truck, trailer or rental will have the same condition or outcome.

No reliable aggregate star rating is currently displayed. A useful review should identify the general pickup and return locations, equipment type, approximate date, issue, support route used, whether a case or claim number was issued and whether the matter was resolved.

About U-Haul

U-Haul was founded in 1945 by L.S. “Sam” Shoen and Anna Mary Carty Shoen. The company moved its corporate headquarters from Portland, Oregon, to Phoenix, Arizona, in 1967.

U-Haul products and services include:

  • Moving trucks
  • Cargo vans
  • Pickup trucks
  • Cargo and utility trailers
  • Tow dollies
  • Auto transports
  • Motorcycle trailers
  • Self-storage
  • U-Box containers
  • Moving boxes and supplies
  • Trailer-hitch sales and installation
  • Moving Help labor services
  • Business accounts
  • Propane and related services

U-Haul Competitors and Related Corporate Offices

Official and Related U-Haul Resources

Frequently Asked Questions About U-Haul Corporate Office

Where is the U-Haul corporate office?

U-Haul International currently lists its company address as 2727 N. Central Avenue, Phoenix, AZ 85004.

What is the UHaul corporate office address?

The U-Haul International corporate address is 2727 N. Central Avenue, Phoenix, AZ 85004. U-Haul Holding Company maintains a separate principal executive office in Reno, Nevada.

What is the U-Haul corporate office phone number?

U-Haul International lists 1-800-528-0361 for external communications. General U-Haul customer support is 1-800-468-4285.

What is the UHaul corporate number?

For customer support, call 1-800-468-4285. For U-Haul International external communications, call 1-800-528-0361.

What is the U-Haul Holding Company phone number?

The U-Haul Holding Company principal executive office phone number is 1-775-688-6300.

Is U-Haul headquartered in Phoenix or Reno?

U-Haul International is headquartered in Phoenix. U-Haul Holding Company, its publicly traded parent company, maintains its principal executive office in Reno.

Is U-Haul moving its Phoenix headquarters?

U-Haul purchased 20 E. Thomas Road as the future anchor of its Phoenix headquarters campus. Current public company-information pages still list 2727 N. Central Avenue during the transition.

What is the U-Haul roadside-assistance number?

Call 1-800-528-0355. Roadside assistance is available 24 hours a day.

What is the U-Haul complaint phone number?

U-Haul does not publish a separate universal complaint department number. Begin with Customer Service at 1-800-468-4285 or the department responsible for the issue.

How do I contact U-Haul corporate about a complaint?

Contact the local location and U-Haul Customer Service first. Request a case number and management review. Use U-Haul’s official written request system or dispute process when the complaint remains unresolved.

Does U-Haul have a customer-service email address?

U-Haul does not publish one universal support email. Use the official contact form or a department-specific email listed on U-Haul’s contact page.

What is the U-Haul HR phone number?

U-Haul does not publish one universal public HR telephone number. Applicants should use U-Haul Jobs, while current employees should use internal HR and management channels.

How do I dispute a U-Haul charge?

Compare the rental contract, final receipt, mileage, fuel level and photographs. Contact the location involved, then call Customer Service and request a documented review.

How do I file a U-Haul damage claim?

File an appropriate claim through Repwest and retain the rental contract, equipment number, photographs, police report when applicable and all correspondence.

How do I obtain a U-Haul rental contract?

Use U-Haul’s online order-lookup and contract-copy tools or contact Customer Service using the phone number, email or contract number associated with the rental.

Who owns U-Haul?

U-Haul International is owned by U-Haul Holding Company, the publicly traded parent company.

Who is the CEO of U-Haul?

Edward J. “Joe” Shoen is chairman and president of U-Haul Holding Company and its principal executive officer. John C. “JT” Taylor is president of U-Haul International.

What is U-Haul’s stock symbol?

U-Haul Holding Company’s voting stock trades on the New York Stock Exchange under UHAL. Its non-voting stock trades under UHAL.B.

Is CorporateOfficeHeadquarters.com affiliated with U-Haul?

No. CorporateOfficeHeadquarters.com is an independent corporate-contact and consumer-review website and is not affiliated with U-Haul or any related company.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, company information, complaint resources and public review pages since 2004.

Information is reviewed using official company pages, customer-support resources, investor materials, SEC filings, claims tools, dispute procedures and visible reader reviews when available.

Corporate addresses, telephone numbers, leadership, office transitions, support routes, rental policies and claim procedures can change. Verify time-sensitive instructions directly with U-Haul before mailing legal documents, sending payments, submitting claims or sharing personal information.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by U-Haul, U-Haul International, Inc., U-Haul Holding Company, Repwest Insurance Company, Oxford Life Insurance Company, Amerco Real Estate Company, Moving Help, any U-Haul location, independent dealer, storage facility, insurer, payment provider or government agency.

U-Haul, U-Box, Moving Help, Repwest and related names, logos, trademarks and service marks belong to their respective owners. Corporate addresses, telephone numbers, executive roles, office locations, rental policies, charges, coverage terms, roadside procedures and dispute processes may change without notice.

CorporateOfficeHeadquarters.com cannot access reservations, change contracts, dispatch roadside assistance, issue refunds, release storage units, modify U-Box schedules, resolve claims, remove charges or contact U-Haul on a reader’s behalf.

This page does not provide legal, insurance, financial, safety, employment or moving advice. Contact U-Haul, Repwest, an insurer, attorney, regulator, emergency service or other qualified professional when appropriate.

Share Your U-Haul Experience

Have you contacted U-Haul Customer Service, a rental location, independent dealer, roadside assistance, Repwest, Moving Help, U-Box support, storage management or the corporate office about a complaint?

Share your experience below and identify the general pickup and return locations, rental or service type, approximate date, issue, support route used, whether a case or claim number was provided and whether the matter was resolved.

Privacy warning: Do not post complete contract numbers, payment-card information, driver’s-license numbers, account passwords, verification codes, storage gate codes, full home addresses, private phone numbers, insurance records, claim documents, legal documents or employee personal information in a public review.

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