U-Haul Corporate Office: Headquarters, Phone and Complaints 

U-Haul is one of the largest moving, truck-rental, trailer-rental, storage, U-Box container, towing-equipment, and moving-supplies companies in North America. Customers often search for the U-Haul corporate office, UHaul corporate office, UHaul headquarters, or UHaul corporate address when they need help with a reservation problem, truck availability issue, billing dispute, fuel charge, cleaning fee, equipment condition, roadside assistance, damage claim, accident report, storage account, U-Box issue, dealer complaint, refund request, or unresolved customer complaint.

U-Haul operates through U-Haul International, Inc., while U-Haul Holding Company is the public holding company behind U-Haul International, Repwest Insurance Company, Amerco Real Estate Company, and related businesses.

• U-Haul general support: 1-800-468-4285, also written as 1-800-GO-U-HAUL
• U-Haul International external communications: 1-800-528-0361
• U-Haul roadside assistance: 1-800-528-0355
• U-Haul investor relations: 1-602-263-6601
• Investor relations email: **@***ul.com
• Public relations email: pu*************@***ul.com
• Donations email: do*******@***ul.com
• Official website: U-Haul.com
• U-Haul contact page: Contact U-Haul
• Roadside assistance: Request U-Haul Roadside Assistance
• Order lookup: Look Up a U-Haul Order
• Payments: View U-Haul Orders and Payments
• U-Haul arbitration / Notice of Dispute: U-Haul Arbitration Information
• Repwest claims: File a U-Haul Claim Through Repwest
• Careers: U-Haul Jobs
• Investor relations: U-Haul Holding Company Investor Relations
• Stock symbol: UHAL on the NYSE

The old page listed the Reno address as the main corporate headquarters, which is appropriate for U-Haul Holding Company. However, U-Haul International’s operating company information lists the Phoenix address. Both addresses are useful, but customers with rental, roadside, billing, storage, U-Box, equipment, or claim issues should usually begin with U-Haul support rather than mailing the holding-company office.

The old page also listed 1-800-468-4285 as roadside assistance. U-Haul’s dedicated roadside assistance number is 1-800-528-0355. The general U-Haul support number remains 1-800-GO-U-HAUL.

Choose the Correct U-Haul Support Route

The best U-Haul contact route depends on whether the issue involves a truck, trailer, towing equipment, U-Box container, storage unit, moving supplies, Moving Help, roadside emergency, damage claim, payment, or formal dispute.

• General support and reservations: Call 1-800-468-4285.
• Roadside assistance: Call 1-800-528-0355 or request help through the U-Haul app or website.
• E-commerce and moving supplies: Call 1-866-277-6855.
• Report impounded or abandoned equipment: Call 1-888-886-0782 or email eq***************@***ul.com.
• Credit Department: Call 1-800-826-9633 or email cr***************@***ul.com.
• Pay equipment damage: Call 1-800-528-7134.
• U-Haul Business Accounts: Call 1-800-528-6042 or email co************@***ul.com.
• Moving Help questions: Email su*****@********lp.com.
• Formal unresolved disputes: Review U-Haul’s arbitration and Notice of Dispute process.

For urgent roadside issues, do not wait for a corporate response. Call roadside assistance or use the U-Haul app when it is safe to do so.

What to Have Before Contacting U-Haul

U-Haul can usually review a complaint faster when the customer provides the exact rental, reservation, contract, or order information.

• Reservation number
• Rental contract number
• Order number
• Storage unit number, if applicable
• U-Box container number, if applicable
• Pickup and drop-off locations
• Pickup and return dates and times
• Truck, trailer, or equipment number
• Odometer reading and fuel level photos
• Receipt, final bill, or payment confirmation
• Photos or video of equipment condition, damage, cleanliness, fuel gauge, mileage, or tire concerns
• Names or titles of store employees, dealer employees, managers, or roadside representatives contacted
• Case number, claim number, or roadside request number
• The specific resolution requested

Do not publish complete payment-card numbers, driver’s-license numbers, home addresses, phone numbers, reservation access codes, storage gate codes, insurance claim details, or other private information in a public review.

U-Haul Reservations and Equipment Availability Complaints

Reservation complaints may involve a truck, trailer, tow dolly, auto transport, moving supplies, U-Box container, or storage unit not being available as expected.

Common reservation issues include:

• A truck or trailer not being available at the confirmed location
• Pickup location changed shortly before the move
• Incorrect equipment size
• Different pickup or return time than expected
• Local dealer not answering the phone
• One-way rental confusion
• Tow dolly or auto transport not available with the truck
• Reservation moved to a location farther away
• Moving labor scheduled around a rental that was delayed

When a reservation issue occurs, call 1-800-468-4285, check the order online, and ask for the traffic or scheduling department responsible for the reservation. Keep screenshots of the original reservation, pickup location, time, equipment type, and any text or email notices showing a change.

If the reservation change causes extra mileage, labor delays, fuel costs, or other expenses, document those costs and ask U-Haul to review them as part of the complaint.

U-Haul Roadside Assistance and Safety Problems

U-Haul roadside assistance is available 24 hours a day for current rental customers. Use roadside assistance for issues involving a disabled truck or trailer, mechanical failure, tire problem, locked vehicle, dead battery, accident, trailer problem, or equipment that cannot be safely operated.

• Roadside assistance phone: 1-800-528-0355
• Roadside online: Request Roadside Assistance

Before driving away, customers should inspect:

• Tires and tire pressure concerns
• Lights and signals
• Mirrors
• Windshield and wipers
• Brakes
• Steering and ride quality
• Trailer connection and safety chains
• Tow dolly or auto transport straps
• Fuel level
• Mileage
• Existing damage
• Interior cleanliness

Take photos before leaving the lot. If the vehicle or trailer appears unsafe, report the issue immediately and ask for another unit before using the equipment.

U-Haul Billing, Fuel, Mileage and Cleaning Fee Complaints

Billing complaints may involve mileage charges, fuel charges, cleaning fees, late fees, equipment damage, missing refunds, duplicate charges, tolls, storage charges, moving supplies, or a final receipt that does not match the estimate.

When disputing a U-Haul charge:

1. Download the rental contract and final receipt.
2. Compare pickup and return mileage.
3. Compare pickup and return fuel level photos.
4. Check whether the rental was local, one-way, daily, or mileage-based.
5. Identify the exact charge being disputed.
6. Contact the pickup or return location if the charge was location-specific.
7. Call U-Haul support at 1-800-468-4285 if the location cannot resolve it.
8. Ask for a case number or written review.
9. Keep proof of any promised refund or adjustment.

Do not assume a promised refund is complete until it appears on the payment card or account statement.

U-Haul Damage, Accident and Insurance Claims

U-Haul-related claims may involve vehicle damage, trailer damage, equipment damage, cargo damage, collision, accident reports, storage claims, U-Box claims, or damage to another person’s property.

Repwest Insurance Company provides claim-handling services for U-Haul. Repwest’s claim page allows customers to select claim types such as truck, trailer, hitch, U-Box, storage, and Safeload / Moving Help.

• File a claim: Repwest U-Haul Claims
• Pay equipment damage: 1-800-528-7134
• Find or upload claim information: Use Repwest’s claim tools when you have a claim number.

For an accident or damage claim, gather:

• Rental contract number
• Equipment number
• Claim number, if already created
• Accident date, time, and location
• Police report or incident report, when applicable
• Photos of damage and equipment
• Names and contact information of involved parties
• Insurance or coverage information
• Repair or damage estimates, if applicable
• Copies of U-Haul, Repwest, or store correspondence

Do not ignore a damage or claim notice. Ask for the claim number, the basis for the claim, supporting documentation, and the correct Repwest or U-Haul contact.

U-Haul Storage Unit Complaints

U-Haul storage complaints may involve billing, rate changes, unit access, gate codes, climate control, late fees, lock issues, auction notices, leaks, pests, facility cleanliness, move-out records, or insurance coverage through SafeStor.

For storage concerns:

• Contact the storage facility first.
• Keep the storage agreement and unit number.
• Save payment receipts and late-fee notices.
• Photograph the unit, lock, door, water intrusion, pests, or damage when relevant.
• Ask whether the issue involves the facility, SafeStor, Repwest, or a third-party policy.
• Request written confirmation of move-out, payment correction, or claim instructions.

For damaged stored goods, use the claim instructions connected to the applicable coverage, facility, or Repwest claim route.

U-Box and Moving Help Complaints

U-Box and Moving Help complaints may involve delivery windows, container condition, missed pickup, late delivery, loading or unloading labor, lost or damaged goods, billing, storage charges, or communication between U-Haul and a Moving Help provider.

When reporting a U-Box issue, keep:

• U-Box order number
• Container number
• Delivery and pickup dates
• Photos of container condition
• Tracking or delivery updates
• Moving Help provider information, if applicable
• Messages or emails showing scheduled times
• Photos of damaged items or missing goods

Moving Help service providers may be separate from U-Haul. If the issue involves labor, loading, unloading, or damage caused by a Moving Help provider, use Moving Help support and keep the provider’s order details.

U-Haul Stores, Dealers and Local Location Complaints

U-Haul rentals may be handled by company-owned U-Haul locations, independent U-Haul dealers, storage facilities, or local businesses that rent U-Haul equipment.

Location complaints may involve:

• Store not answering the phone
• Employee conduct
• Dealer communication
• Pickup delays
• Incorrect equipment
• Dirty truck or trailer
• Low tire pressure or unsafe equipment
• Fuel or mileage disputes
• Cleaning fees
• Return-location disputes
• Manager follow-up problems

Ask whether the location is a U-Haul company store or an independent dealer. Keep the store or dealer name, address, employee information, rental contract, photos, and any messages connected to the pickup or return.

U-Haul Notice of Dispute and Arbitration

U-Haul provides a formal Notice of Dispute process for unresolved claims that may be subject to the U-Haul Arbitration Agreement. U-Haul’s arbitration page says a party asserting a claim must give written notice before starting arbitration.

U-Haul’s arbitration materials list notice options involving U-Haul’s legal department and arbitration contact information. Customers should follow the current form and instructions on U-Haul’s official arbitration page because the process and address may depend on the agreement and type of claim.

• U-Haul arbitration information: U-Haul Arbitration
• Notice of Dispute forms: U-Haul Arbitration Forms

Use ordinary U-Haul support, location management, roadside assistance, Repwest, or the claims process first when the issue involves an active rental, immediate safety concern, billing charge, equipment damage, or accident.

How to Escalate a U-Haul Complaint

1. Identify the issue type. Determine whether the issue involves a reservation, rental contract, truck, trailer, roadside assistance, damage claim, storage unit, U-Box container, Moving Help, billing, or local dealer.
2. Start with the correct route. Contact the local location for pickup or return problems, roadside assistance for safety issues, Repwest for claims, or U-Haul support for order and billing issues.
3. Keep documentation. Save the reservation, contract, receipt, mileage, fuel photos, equipment photos, roadside request, claim number, and messages.
4. Ask for manager review. Request review by the location manager, traffic department, support team, claims adjuster, or billing department depending on the issue.
5. Request a case number. Ask U-Haul or Repwest for a case, claim, ticket, or reference number.
6. Use written follow-up. Keep the complaint brief, factual, and tied to the contract number and requested resolution.
7. Use formal dispute options when needed. Review U-Haul’s Notice of Dispute and arbitration process if ordinary support and claims handling do not resolve the matter.
8. Use outside complaint options when appropriate. Depending on the issue, a customer may contact a state attorney general, consumer-protection office, insurance regulator, small claims court, law enforcement, payment-card issuer, or safety agency.

What to Include in a Written U-Haul Complaint

• Reservation number
• Rental contract number
• Order number or storage account number
• Pickup and return locations
• Rental dates and times
• Truck, trailer, or equipment number
• Photos of mileage, fuel level, equipment, or damage
• Names or departments previously contacted
• Claim or roadside request number, if applicable
• A short timeline of what happened
• The exact charge, refund, damage, or issue being disputed
• The specific resolution requested

Do not include complete payment-card numbers, driver’s-license numbers, full home addresses, storage gate codes, private insurance claim details, phone numbers, or employee personal information in a public complaint.

U-Haul Reviews and Complaints

Recent reviews submitted to CorporateOfficeHeadquarters.com describe several U-Haul complaint themes involving local rentals, equipment, billing, and manager follow-up.

Current review themes include:

• Reservation and equipment availability: A Simpsonville, South Carolina reviewer described difficulty getting confidence that a one-way truck and tow dolly would be available after booking in advance.
• Local store communication: Reviewers reported difficulty reaching a local location by phone and frustration with how employees or managers responded.
• Moving supplies quality: One reviewer complained that medium boxes tore at the handles and appeared thinner than boxes purchased previously.
• Trailer tire and safety concerns: A Myrtle Beach reviewer described low tire pressure and a bulging tire on a cargo trailer before a long trip.
• Truck condition complaints: A reviewer reported a truck with violent shaking and said goods were damaged because of the ride quality.
• Post-rental charges: A Bellevue, Washington reviewer disputed a cleaning fee and fuel charge after returning a truck.
• Manager follow-up problems: Several reviews describe frustration getting a local manager, dealer, or support representative to resolve the issue.

These reviews represent individual customer experiences and do not prove that every U-Haul customer will have the same result. Outcomes can vary by location, dealer, equipment type, reservation timing, contract terms, support route, documentation, and whether the customer used roadside assistance or the claims process when appropriate.

Customers submitting new reviews should identify the pickup location, return location, equipment type, contract number if submitted privately, issue category, who they contacted, and whether the concern was resolved.

About U-Haul and U-Haul Holding Company

U-Haul was founded in 1945 and is widely known for do-it-yourself moving trucks, trailers, towing equipment, U-Box containers, storage units, and moving supplies.

U-Haul Holding Company is the parent company of U-Haul International, Inc., Oxford Life Insurance Company, Repwest Insurance Company, and Amerco Real Estate Company. U-Haul International operates the U-Haul moving and storage brand.

What is the UHaul corporate office number?

The main U-Haul support number is 1-800-468-4285, also written as 1-800-GO-U-HAUL. U-Haul International also lists 1-800-528-0361 for external communications. For roadside assistance, use 1-800-528-0355.

U-Haul products and services may include:

• Moving truck rentals
• Cargo van rentals
• Pickup truck rentals
• Cargo trailers
• Utility trailers
• Tow dollies
• Auto transports
• Motorcycle trailers
• Self-storage units
• U-Box moving and storage containers
• Moving boxes and supplies
• Trailer hitch sales and installation
• Moving Help labor marketplace
• Storage insurance and rental coverage options
• Business accounts

Availability, rates, equipment, coverage options, dealer hours, mileage terms, storage options, and service procedures vary by location and contract.

U-Haul Competitors

U-Haul competes with truck-rental, moving, storage, portable-container, and full-service moving companies.

Major competitors include:

• Penske corporate office and complaints
• Budget Truck Rental corporate office and complaints
• Enterprise corporate office and complaints
• Two Men and a Truck corporate office and complaints
• Ryder
• PODS
• U-Pack
• Public Storage
• Extra Space Storage
• CubeSmart
• Local moving companies and independent truck-rental providers

Customers may compare moving and storage companies based on truck availability, reservation reliability, mileage rates, fuel policies, roadside assistance, storage pricing, damage coverage, equipment condition, pickup location, return options, customer support, and complaint handling.

Related U-Haul and Consumer Help Resources

• U-Haul customer support numbers, reviews, and complaints
• Official U-Haul contact page
• Official U-Haul roadside assistance
• Look up a U-Haul order or contract
• File a U-Haul claim through Repwest
• U-Haul arbitration and Notice of Dispute information
• Penske corporate office
• Budget Truck Rental corporate office
• Enterprise corporate office
• Two Men and a Truck corporate office
• Research unfamiliar moving, storage, rental, or damage charges on ChargeOnMyCard.com
• Check suspicious moving, storage, toll, rental, and deposit messages on ThinkItsAScam.com
• Read or leave broader company reviews on ZeroStars.org
• Find additional support resources on CSNDB.com
• Corporate office headquarters by industry

Frequently Asked Questions About U-Haul

Where is the U-Haul corporate office?

U-Haul International lists its company information at 2727 N. Central Avenue, Phoenix, Arizona 85004. U-Haul Holding Company investor materials list 5555 Kietzke Lane, Suite 100, Reno, Nevada 89511.

What is the U-Haul corporate office phone number?

U-Haul general support can be reached at 1-800-468-4285, also written as 1-800-GO-U-HAUL. U-Haul International’s external communications line is 1-800-528-0361.

What is the U-Haul roadside assistance phone number?

U-Haul roadside assistance can be reached at 1-800-528-0355. Customers can also request roadside assistance through the U-Haul app or website.

Is U-Haul headquartered in Reno or Phoenix?

U-Haul Holding Company is listed in Reno, Nevada, while U-Haul International lists company information in Phoenix, Arizona. Customers usually need U-Haul support, roadside assistance, Repwest claims, or a local location rather than the holding-company office.

How do I dispute a U-Haul charge?

Gather the rental contract, final receipt, mileage and fuel photos, return records, and any location messages. Contact the pickup or return location first, then call U-Haul support if the location cannot resolve the dispute.

How do I report a U-Haul damage claim or accident?

U-Haul-related claims can be filed through Repwest. Keep the rental contract, equipment number, photos, claim number, police report when applicable, and correspondence.

How do I get a copy of a U-Haul rental contract?

Use U-Haul’s order lookup tools or contact U-Haul support with the phone number, email, or contract number connected to the rental.

How do I escalate a formal U-Haul dispute?

Review U-Haul’s arbitration and Notice of Dispute process. Use ordinary U-Haul support, roadside assistance, local management, or Repwest first when the issue involves an active rental, safety issue, charge, or claim.

Who owns U-Haul?

U-Haul operates through U-Haul International, Inc. U-Haul Holding Company is the parent company of U-Haul International, Repwest Insurance Company, Oxford Life Insurance Company, and Amerco Real Estate Company.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, company information, complaint resources, and customer reviews since 2004.

Contact information is reviewed against official company pages, investor materials, support resources, claim pages, dispute forms, and other reliable sources when available.

The review section below allows customers to describe which U-Haul location, rental, truck, trailer, storage unit, U-Box order, claim, or support route was involved and whether the issue was resolved.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with U-Haul, U-Haul International, Inc., U-Haul Holding Company, Repwest Insurance Company, Moving Help, any U-Haul dealer, any U-Haul storage location, any U-Haul franchise or affiliate, or any payment, claim, coverage, or roadside provider connected with U-Haul.

This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.

CorporateOfficeHeadquarters.com cannot access U-Haul reservations, change rental contracts, dispatch roadside assistance, issue refunds, settle claims, reverse damage charges, provide storage access, change U-Box delivery schedules, or contact U-Haul on behalf of customers.

Contact U-Haul, the local location, roadside assistance, Repwest, Moving Help, or the applicable official support route for account-specific or rental-specific assistance.

Share Your U-Haul Experience

Have you contacted U-Haul about a reservation, truck rental, trailer rental, tow dolly, auto transport, roadside issue, storage account, U-Box order, moving supplies, billing dispute, damage claim, fuel charge, cleaning fee, dealer complaint, manager follow-up, or unresolved complaint?

Share your experience below. Include the pickup location, return location, rental type, approximate date, issue category, who you contacted, and whether U-Haul resolved the issue.

Do not include complete payment-card numbers, driver’s-license numbers, storage gate codes, full home addresses, phone numbers, insurance claim details, employee personal information, or other private details.