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  • Hertz Corporate Office Headquarters, Address, Phone Number and Complaints

Hertz Corporate Office Headquarters, Address, Phone Number and Complaints 

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Hertz corporate office is located in Estero, Florida. This guide provides the verified Hertz headquarters address, corporate phone number, customer-support contacts, billing assistance, roadside help and complaint escalation options. Hertz Global Holdings, Inc. is the publicly traded holding company, while The Hertz Corporation is its primary operating company.

Hertz Corporate Office and Headquarters Contact Information

Choose the correct Hertz number: The Estero headquarters number is a corporate switchboard and is not the primary rental-support or complaints line. Use 1-877-599-8916 for customer support, 1-800-654-3131 for a future U.S. reservation or 1-800-654-5060 for roadside assistance.

Where Is Hertz Corporate Headquarters?

Hertz Global Holdings, Inc. is headquartered at 8501 Williams Road, Estero, Florida 33928. The corporate office phone number is 1-239-301-7000.

The headquarters is different from an airport or neighborhood Hertz rental location. Questions involving a pickup, return, vehicle availability or local employee should normally begin with the rental location listed on the reservation or rental agreement.

Hertz Customer Service and Complaint Contacts

  • General customer support: Call 1-877-599-8916 or use the Hertz Support Hub.
  • Customer service and billing: Call 1-800-654-4173. Hertz publishes hours of Monday through Friday, 6 a.m. to 7 p.m. Central Time.
  • Future U.S. reservations: Call 1-800-654-3131.
  • International future reservations: Call 1-800-654-3001.
  • Rental extensions or return-location changes: Call 1-800-654-4174. Hertz lists availability from 5:30 a.m. to 11:30 p.m. Central Time, seven days a week.
  • Emergency roadside assistance: Call 1-800-654-5060.
  • Damage questions: Call 1-800-654-1110. Hertz lists availability from 6 a.m. to 10 p.m. Central Time, seven days a week.
  • Existing damage-claim follow-up: Customers who already have a claim number may call 1-877-584-7159.
  • Insurance replacement rentals: Call 1-800-704-4473.
  • Gold Plus Rewards: Call 1-800-227-4653.
  • Tolls and traffic violations: Hertz identifies Verra Mobility as its administrator. Call 1-877-977-5771 or review the Hertz fees and surcharges information.
  • Lost property: Submit a report using the official Hertz lost-and-found instructions.
  • Careers and employment: Visit the Hertz careers website. Hertz does not publish a general public human-resources phone number.

How to File and Escalate a Hertz Complaint

  1. Start with the rental location when appropriate. Ask the location manager to review vehicle availability, pickup, return or employee-service concerns.
  2. Use the appropriate support channel. Call the customer-support or billing number that matches the issue, or submit a nonurgent question through the Hertz Support Hub.
  3. Request a case or reference number. Record the date, time, representative’s name and promised response date.
  4. Provide concise documentation. Include the confirmation number, rental agreement, receipt, location, dates, disputed amount and the resolution requested.
  5. Follow up in writing. Use the same case number so Hertz can connect later correspondence with the original complaint.
  6. Escalate unresolved issues carefully. For a posted card charge that remains unresolved after Hertz’s review, consult the card issuer about its dispute process and applicable deadlines.

Documents to Keep for a Hertz Complaint

  • Reservation confirmation and rental agreement
  • Final receipt and itemized charge information
  • Pickup and return photographs or videos
  • Fuel or charging receipts
  • Emails, chat transcripts and case numbers
  • Bank records showing whether a transaction is pending or fully posted
  • Police, towing or incident information when applicable

Help With Common Hertz Problems

Reservation or Vehicle Availability Problems

For a future booking, call 1-800-654-3131. If a reservation was made through a travel agency or another booking website, Hertz may direct the customer back to that company for changes or refunds. Keep the confirmation number and any written vehicle or rate guarantee.

Billing, Duplicate Charges and Refunds

Call Hertz customer service and billing at 1-800-654-4173. Ask whether the transaction is an authorization hold, pending charge or completed charge. Provide the rental agreement, final receipt and a bank record showing the disputed transaction. Hertz receipts can also be retrieved through the official receipt lookup.

Rental Extensions and Return Changes

Call 1-800-654-4174 before the scheduled return time to request an extension or a different return location. Rates and fees may change, so request confirmation of the revised terms.

Breakdowns, Unsafe Vehicles or Accidents

Urgent safety warning: Move to a safe location when possible and call 911 if anyone is injured or in immediate danger. For a breakdown, collision, theft or unsafe Hertz vehicle, call 24-hour roadside assistance at 1-800-654-5060. Do not wait for the corporate office to respond.

Hertz asks renters involved in an accident to contact the police and then call roadside assistance. Do not authorize repairs to a Hertz vehicle without instructions. Use the official accident and damage guidance to file or follow up on a report.

Vehicle Damage Disputes

Photograph the vehicle at pickup and return, including the body, glass, wheels, fuel or battery level and mileage. Report existing damage promptly. For damage questions, call 1-800-654-1110; customers with an existing claim number may call 1-877-584-7159.

Toll and Traffic-Violation Charges

Compare the notice with the rental dates, vehicle information and toll records. Hertz states that toll and violation processing is administered by Verra Mobility, which can be reached at 1-877-977-5771.

About Hertz Global Holdings

Hertz traces its vehicle-rental history to 1918. Hertz Global Holdings, Inc. is the top-level holding company, and The Hertz Corporation is its primary operating company. The company principally provides vehicle rentals through the Hertz, Dollar and Thrifty brands. It also operates Hertz Car Sales and other mobility-related services.

According to Hertz’s 2025 annual report, the company operated through approximately 11,000 company-operated and franchise locations across roughly 160 countries and jurisdictions as of December 31, 2025.

Hertz Leadership

Wayne “Gil” West serves as chief executive officer and a director of Hertz Global Holdings. Corporate leadership, governance documents, investor information and regulatory filings are available through Hertz Investor Relations.

Hertz Reviews, Complaints and Customer Feedback

Comments submitted to CorporateOfficeHeadquarters.com include individual reports about duplicate or unexplained booking charges, delays reaching certain rental locations, reservation-extension difficulties and concerns involving vehicles parked near a local branch. Other feedback praises employees who provided thoughtful assistance during disrupted travel.

These comments describe individual experiences and are not independently verified or necessarily representative of every Hertz location. Service, vehicle availability and response times can vary by rental location, date and circumstances.

Hertz Competitors and Related Corporate Offices

Hertz competes with other major airport and neighborhood vehicle-rental companies. Related Corporate Office Headquarters guides include:

Official Hertz Resources

Frequently Asked Questions About Hertz

What is the Hertz corporate headquarters address?

The Hertz corporate headquarters address is 8501 Williams Road, Estero, FL 33928, USA.

What is the Hertz headquarters phone number?

The Hertz headquarters phone number is 1-239-301-7000. This is the corporate-office number, not the primary rental-support line.

What is the Hertz customer-support phone number?

Hertz currently lists 1-877-599-8916 for customer support.

What is the Hertz customer-service and billing number?

Call 1-800-654-4173 for Hertz customer service and billing assistance.

What number should I call for a new Hertz reservation?

Call 1-800-654-3131 for future U.S. reservations or 1-800-654-3001 for international future-reservation assistance.

What is the Hertz corporate number for complaints?

Hertz does not publish a separate corporate complaints number. Start with customer support at 1-877-599-8916 or submit the complaint through the official Support Hub. The Estero corporate number is 1-239-301-7000.

What is the Hertz roadside-assistance number?

Hertz emergency roadside assistance is available at 1-800-654-5060.

Who owns Hertz?

Hertz Global Holdings, Inc. is a publicly traded company listed on Nasdaq under the ticker HTZ. The Hertz Corporation is its primary operating company.

Who is the CEO of Hertz?

Wayne “Gil” West is the chief executive officer of Hertz Global Holdings.

What is the Hertz human-resources phone number?

Hertz does not publish a general public HR phone number. Job applicants should use the official Hertz careers website, while current employees should use their internal HR contacts and systems.

Why Trust Corporate Office Headquarters?

CorporateOfficeHeadquarters.com provides corporate contact information and a public forum for customer reviews. This Hertz guide was checked against current company support pages, investor information and regulatory filings. Corporate details and support channels were last verified on August 5, 2026.

Disclaimer

CorporateOfficeHeadquarters.com is an independent website and is not affiliated with Hertz Global Holdings, Inc., The Hertz Corporation or their subsidiaries. Information is provided for general informational purposes. Phone numbers, policies, fees, hours and service options can change; confirm time-sensitive details through Hertz’s official website or rental agreement.

Privacy reminder: Do not post payment-card numbers, driver’s-license information, rental agreement barcodes, home addresses or other sensitive personal information in a public review.

Share Your Hertz Review, Complaint or Feedback

Have you rented from Hertz or contacted its corporate office? Share your experience in the comments below. Include the rental location, approximate date, type of issue and how Hertz responded, but remove private account and payment information. Constructive reviews help other customers understand Hertz’s reservation, billing, vehicle and customer-service processes.

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Hertz Frustrating Unresolved Reservation Experience

May 28, 2025

Hertz, Charged Four Times, No Reservation Received. I attempted to book a reservation on Hertz.com but kept encountering network errors when submitting my request. Although I never received a confirmation email — and no reservation was ever completed — my card was charged four times, totaling $1,400. I immediately contacted customer service, but the response has been extremely frustrating. I was told it could take up to three days to investigate. In the meantime, I’m out a significant amount of money for a reservation I never received. This kind of error is unacceptable, and the lack of urgency from support only adds to the frustration.

H A

Response from Corporate Office Headquarters

Suggested Solution: Contact Hertz Billing Support Directly: Call 1-800-654-4173 and ask to speak with a billing or escalations specialist. Be clear that this is a case of multiple erroneous charges with no completed reservation. Email Hertz Customer Relations with Documentation: Email customerrelations@hertz.com and include: A summary of what happened. Dates and times you attempted to book. Screenshots of the charges from your bank or card statement. A request for immediate refund and confirmation the charges are reversed. Contact Your Credit Card Company or Bank: Since this appears to be a billing error without service rendered, file a dispute for the four transactions. Credit card issuers often reverse these quickly when no goods/services were delivered. File a Complaint with the BBB or Consumer Protection Agency (if unresolved): You can file a complaint through the Better Business Bureau or your state’s attorney general’s office if you don’t receive a resolution within the promised time frame.

Hertz Brussels Frustrating Experience

May 15, 2025

Hertz, No one in office? We rented a BMW in Brussels for a couple of weeks. My mother wanted to extend for another week, so I started calling the office at the Brussels airport for 3 hours I was calling and no one answered. It was a 6.5-hour drive to Brussels and I was dreading having to drive 13 hours to have another week. I called another number I had which was central Brussels office and Guillaume answered. I explained what was happening and he said normally he can’t do it but that he would make sure the airport knew. If he was the average staffer then I would be very loyal but they are understaffed and long lines even though Im Gold President’s Circle. Won’t go through that again. I would avoid Hertz at all costs.

A D

Hertz Frustrating Parking Issue

May 14, 2025

Hertz, Dealer On Westwood Blvd. Taking Parking Violations. 2021 Westwood Blvd. Hertz Dealer Parks 3 Vehicles Down Street On Our Side Street Mississippi All Day Long And Overnight. He Does Not Move Them, They Stay Overnight , Lac Tickets Them Ever 24 Hours. This Is Destroying Our Business And We Are Turning It Over The Our Legal Dept. If Nothing Is Done About This At Once.

G S

Hertz Los Angeles CA Frustrating Parking Issue

March 26, 2025

Hertz 2021 Westwood Blvd. The Dealer Parks His Cars At Many Of The Pay Meters On Westwood Blvd. And Mississipppi. The Ones I’m Talking About Have Been Parked In The Same Spot For A Week. We West To The Dealer And He Has Done Nothing. It Is Truly Effecting All Our Businesses As Our Customers Need Parking. If This Can’t Be Correct At Once We Will Take It To The Next Step.

G S

Hertz Monterey CA Excellent Employee Maura

March 24, 2025

Hertz, Maura saved the day! I flew into the Monterey CA Airport from SD in January 2025 for my fathers funeral. The day started at 5am with a 2 hour flight delay. Needless to say, my flight arrived into Monterey at around 10:28pm. That afternoon I confirmed that my car reservation would be waiting for me when I arrived. 3 of 4 closed dark counters were in the hallway. I called the rental agency again. All they confirmed was that they closed at 10pm and that I would have to return in the morning for my vehicle. I just wanted to cry. As I turned around the Hertz counter was lit up. I walked up the counter and Maura was able to help me retrieve a vehicle for 1 day. Maura told me she was supposed to close at 10pm but stayed open because of other customers coming in late too. Maura helped me so quickly, efficiently and so thoughtful. She brought the car up front so that I didn’t have to go and search in the dark. I just wanted you to know these days I truly appreciated the effort she made for me. Because of Maura, Hertz will be my next car rental.

P T