Reach Out To Avis Corporate Office Headquarters HQ 

Avis, To Whom It May Concern at Avis Corporate: Received a letter from Avis dated March 24, 2025, for tire damage costs in the amount of $330.13 that were incurred on Rental on 11/15/2024. Letter indicated they would charge my credit card on file that was presented at the time of rental. At that point I notified United Chase Credit card benefits to see if I could submit a claim. After being directed to their website, I was unable to submit a claim as it was 90 days passed the day of the incident. Yesterday, I received in the mail, a notice dated April 11th from Viking Client Services Reference, that a debt owed to Avis that a payment could not be processed for additional charges relating to Ero Tire for a rental that occurred on November 15th. Today I called Avis customer service and after explaining the situation to 1 customer care rep, was directed to collections where I spoke to another customer care rep and then finally spoke to the Supervisor, Juan Employee 41520, where he advised there is absolutely nothing he could do to resolve my problem as the issue has been forwarded to collections. This is extremely frustrating on many levels and has caused me much stress. First of all, we were never advised by Avis when we switched out the rental cars, that we would be charged for this tire. We were notified of these charges nearly 5 months later. Avis took it upon themselves to put our account into collections, instead of reaching out to us directly that the charge could not be processed, literally less than 3 weeks after we were notified that we were even being charged. Lastly, I can’t even put in a claim to United Chase as it is past their deadline of 90 days to recoup my expenses. So, needless to say, as a repeat customer of Avis, who rents from you at least 3 times a year when we go down to our condo in Fort Meyers, I am extremely frustrated and upset that we were even charged for a tire that literally could have put our lives in danger. Why is it we were notified nearly 5 months later of the charge, yet it took Avis less than 3 weeks to escalate to collections, potentially harming our credit score, instead of calling / mailing your customers about this issue. Also, the lack of competency for getting us a timely notification of the charge has now prevented me from even putting in a claim to my CC company. Your supervisor, Mr. Juan, indicated there was absolutely nothing he could do about the chain of events that took place prior to the case going to collections. That is completely unacceptable.

For your information, as of today April 18, 2025, my husband has sent the check for the amount due to Viking Client Services (against my better judgement), as he is concerned about his credit being affected (not that he feels we should be liable for this charge). I am writing to Avis Corporate to find a resolution to this matter where I am left with no recourse to get refunded for this absolute absurb charge. I will await your response. P.S. trying to drop backup documentation below but doesn’t seem to be working. In either case, you as corporate should be able to access all information which corroborates my details above.

Avis treats their Preferred Customers terribly. I have been a Preferred Customer. for years and have used Avis exclusively. I have a reservation that I have had for Three weeks and I was just informed that the vehicle that I reserved is not available and No other vehicles are available. This is not the first time that Avis has failed to meet their customer obligations. You ask why? Well it seems that Avis would rather hold their vehicles for people attending the Masters rather than meet its commitment to me that has a confirmation number. To be notified less than twenty-four hours that they have no problem ignoring me doesn’t seem to matter! I have literally spent thousands of dollars renting from Avis, but No More! I have it on good authority that the Avis V-P has little to no regard for providing appropriate number of vehicles to their rental locations but would rather hold them at the Atlanta airport. At any given time there are hundreds of cars in the Avis lot.

Avis, Buyer Beware. This operation is a third rate rental company. They will pad their charges with bogus claims of damage and gas charges. Don’t bother with them.

Avis, Very Poor customer service. Avis charges people even they cancel the reservations as they do not have the car or they refuse to give one. They also charge for fuel when the car is returned to the amount of fuel that was initially in the car. When you call their customer service line, either you are prompted to press a number and then there is a message “invalid pin” or “invalid selection”. You will be on call for hours and still have no answers. For past 3 hours to get a complaint resolved. I have records of the phone calls, and names of the people I talked to who assure they are working on issues. Karen, Kacie, Manager called Navardo, and one more person who could not even spell their name.

Avis, Terrible Experience! 1 year late billing for “administrative fee” from Avis France. Customer Service at Avis HQ can not or will not help. I am getting collection notces for nearly 300 Euros for an 84 Euro fee that I was billed for over 1 year after the fact. I escalated this up the Customer Service chain and today was called with lame statement saying they are sorry that I have a problem, but since it was in France I have to call them. This is nuts. I made the reservation on the Avis US website and my reservation number ends with US1, but they will not help me. I have been a happy Avis user in Europe for years and now I will badmouth Avis on every social media I can find unless I get some help. I tried to call Avis corporate, but all their number lead to the same Customer Service that has been useless. I am outraged.