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Reach Avis Corporate Office 

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Avis Car Rental Corporate Office is located in Parsippany, New Jersey, USA. As a leading global provider of vehicle rental services, Avis offers a wide range of rental cars to meet the needs of both leisure and business travelers. Below are comprehensive details about Avis Car Rental’s corporate office, including their address, contact numbers, and a brief overview of the company.

How To Contact Avis Corporate Office Headquarters HQ

Avis Headquarters: Overview

Avis Corporate Office

Maps and Directions To Avis Corporate Headquarters

A Snapshot of Avis Car Rental’s History

Founded in 1946, Avis has established itself as a top brand in the car rental industry, known for its commitment to innovation and customer service. Avis operates in thousands of locations worldwide, providing a diverse fleet of cars to accommodate a variety of travel needs.

The Car Rental Industry and Avis’s Position

In the highly competitive car rental market, Avis competes with other major companies like Enterprise Rent-A-Car, Hertz, and Budget Rent a Car. Avis is distinguished by its focus on customer loyalty, innovative technology, and a wide range of vehicle options, catering to different customer preferences and requirements.

Avis Car Rental’s Customer-Centric Approach

Avis is dedicated to enhancing the rental experience for its customers. The company invests in technology to streamline the rental process and offers various programs and services, such as the Avis Preferred loyalty program, to meet the evolving needs of its clients.

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CorporateOfficeHeadquarters.com is not affiliated with Avis Budget Group, Inc. This content is for informational purposes and is designed to offer a platform for reviews and user feedback.

Avis Car Rental Corporate Office Complaints, Reviews, and Feedback

We encourage you to share your experiences with Avis Car Rental’s services, vehicle quality, and customer support. Your feedback in the comment section is invaluable, providing insights that help others understand Avis’s operations and commitment to customer satisfaction in the car rental industry.

Avis is Horrible

January 29, 2024

Avis used to be a company who “tried harder” and treated customers with respect. NOT ANY MORE!

I rented an (SUV) from AVIS from January 10 to January 12, 2024. The car was filthy – clearly had not been serviced and had obviously been in multiple accidents as there was damage to several parts of the car. Although my contract indicated the car had a full tank of gas – it actually had less than a 1/2 tank. I called the central AVIS number to report these issues and to rent a different vehicle from January 12 – January 20. When I returned the first car and tried to tell the rental agent (Diamond) about my concerns, she appeared non interested and cut me off several times. I told her I was returning the SUV and picking up a compact car. (A grey Kia Soul.) When she printed out the second contract the information on it was incorrect. I pointed this out to Diamond. I told her I was not extending the reservation – I had made a new reservation for the compact car and showed her the reservation number. She printed another contract. That contract was also incorrect, so once again I pointed this out to Diamond. She seemed annoyed as she printed the third contract. This interaction was not at all pleasant.

The second car I rented was fine. The only error on that contract was the gas reading on paper said the tank was full when in fact it was one bar below full. On January 19, I called the Avis central reservation number again. The woman who answered the phone told me the Waltham MA location from where I had rented the car closed at 1:00pm on Saturdays – and after hours drop off was not a possibility. I asked her why I needed to pay for a whole day (January 20) when they could only give me a 1/2 day’s use of the car. She told me, “No problem, you can take the car back on Sunday.” (1/21/24) I then asked her how much it would cost. She quoted me $72.70. I asked her if that figure would cover the entire period of time to which she said, “Yes you will owe $72.70 since you’ve already prepaid $99.65. I thanked her.

When I returned the Kia Soul on Sunday, January 21, the same woman (Diamond) was on duty. She told me the balance on my account was $220.62. I was stunned. When I told her the central reservationist had quoted me a balance due of $72.70, she told me I needed to take that up with them since she didn’t set prices. I still need to get this resolved.

There was a large bag of possessions in the back of the compact car which I unfortunately forgot about when I returned the car. I called Avis multiple times on Monday, January 22 to inform them but to no avail. The phone went unanswered each time I called. Finally, I drove to the rental location to find a handwritten sign on the door indicating the office was closed all day and would reopen on Tuesday. I called Avis again and again on Tuesday. These calls were met with a message, “Due to an unexpected incident, we cannot transfer your call at this time.” Since I couldn’t get through by phone, I drove to the rental location again in an attempt to retrieve my property. This time a different woman was on duty. I explained the situation to her and asked for the car key so I could get my property out of the car. She told me that Avis typically collects the returned cars and redistributes them to any number of locations around the State. She did, however, tell me she “would look into it, leave a message for the girl who would be in tomorrow (Diamond) and have her give me a call”. When I left the office, I drove to the garage to see if I could find the car. To my delight the car was still there. The following day, (Wednesday, January 23) I called Avis in the morning, got the same “unexpected incident” recording, so drove directly to the rental location. Before entering the office, I drove into the garage to see if the car was still there. It was. Diamond was in the office. What happened next was straight out of a really bad movie.

I told Diamond I had spoken to the woman on duty the previous day who told me she would leave (Diamond) a note. Diamond offered up that the woman is her supervisor and that she did not leave any note. I shared my story with Diamond and asked her for the key to the car. She said the car wasn’t there. I told her it was in the garage. She insisted that the car was not there and that she didn’t have the key for it. I then insisted that the car WAS in the garage, I had just laid eyes on it, and it still had my property in it which I could see through the window. Diamond told me I must be mistaken, perhaps I was confused and rented a black Kia Soul – not a grey one because she had the key to a black Kia Soul. I told Diamond I knew the color of the car I had driven for the past week. She held up the key to a black car and again stated I must have been confused. This was clearly not going well. I asked Diamond to walk with me to the garage so I could show her the car was on the property. She refused my request. She told me the car was already rented to another customer and restated that she did not have the key. I restated that the car was on the property and that I had just seen it in the garage. She told me it was not on the property again! I then asked her to call the customer who may be in the hotel and ask him to bring the key to the rental office. Diamond also refused this request. She said, “I can’t do that. What if he’s in a meeting or something?” to which I replied, “You can leave a message!

I then asked Diamond to call her supervisor which she did. Although she did not allow me to speak with the supervisor, she informed me that her supervisor told her to go with me to the garage and if the car was there to call the other renter and ask him to bring the key to the office. Diamond quickly walked out of the office and disappeared around the corner. As she walked rapidly, she said, “I’m going this way – you go that way” pointing in the opposite direction to the front door. I told her I wanted to go with her. She ignored me. As I am disabled and cannot walk fast, I did not see Diamond when I got to the corner of the hallway. I went through the front door, waited for her to come into the garage and stood next to the car. Diamond came within 8 feet of the car, turned around and headed back to the garage exit without saying a word to me. I asked her again to call the customer who had rented the car. She said, “What if he doesn’t answer his phone?” I’d had it with this woman. I said, “Really Diamond? USE YOUR HEAD! LEAVE A MESSAGE!

When we were both back in the office Diamond called the customer. He did not answer his phone, and his voice mail was full. I asked Diamond to give me the phone number and address of the Avis Corporate Office. She told me she didn’t know the address for corporate, but she thought it was somewhere in Virginia Beach. I asked her again for the phone number. She told me if I called corporate, they would just send the call to her office. I said “Diamond, just give me the phone number!” She started flipping through some papers, held something in her hand, looked at me and said, “Is this what you want? … Is this what you want? … Is this what you want? … Is this what you want?” She repeated this question eight (8) times. I knew she was baiting me as she taunted me. I did not take the bait. I just looked at her like she had lost her mind. Finally, she said, “Ok, so now I don’t have the number.” Frustrated beyond belief, I asked Diamond to call her supervisor again to get the information. When she did, the supervisor told her to give me the number which she finally did.

After I finished my business, I told Diamond she should consider a different career since customer service was clearly not her strength. She retorted with, “This is mine. I own this, and You are rude.” I replied, “Really Diamond? YOU own Avis?” She said “No, I own this place. This is my franchise.” I asked her why she needed to call her supervisor to get permission for my simple requests. She responded with, “because she is higher than me.” These interactions cost me entirely too much time, stress, and angst. Frustrated and annoyed, I shook my head and left. An hour later Diamond called to tell me my property was in the office.

I can think of a lot of words to categorize this horrible experience. None of them are good. I am still trying to get over it. Avis – Are you sure you want to entrust your business and your reputation to this type of employee? This kind of customer abuse should never be allowed to go unchecked or undisciplined.

Needless to say, I will advise any and everyone I know to avoid Avis like the Plague!

cc: Better Business Bureau of Massachusetts

Avis Car Rental Corporate Headquarters, Parsippany, N.J.

Avis CorporateOfficeHeadquarters.com

Avis Rent a Car System, LLC

C. Walden

Avis Poor Customer Service

January 21, 2024

Fraud and very poor customer service!

The “mandatory insurance” is a fraud and we tried repeatedly to process insurance, incident repor, Avis customer service at the rental agency we collected our vehicle. Our car was hit and run and we could get no one in Costa Rica to assist us so prior to leaving the country phones USA service desk to find out what to do.

Once we returned to CR agency, we were tested rudely, not offer any assistance or follow through with their insurance carriers ( I believe they do NOT exist), to and before we got to internet service, the card on file was charged $3400! Since then we have received another charge for an additional $500.

We had insurance. The incident was a hit and run and we opened a case number. I have pictures and all the information you could want!

Kimberlie c Meehan

AVIS Home Office - Fraudulent Issues are being Ignored.

December 15, 2023

I am being harassed by Sedgwick for a claim on rental damage I never caused. It appears AVIS and Sedgwick are engaged in some kind of fraud. I have been trying to get to speak with an AVIS corporate attorney. If I don’t get a call back soon, this thing is going to get filed in court. Call me back AVIS. This rental took place in Charleston South Carolina airport. CLAIM 78-9999-3903-77793

Michael Amoroso

Avis Fraud Department

November 18, 2023

I’m reporting Fraud

Pamela Perini

Avis Complaint Dept. - Treated worse after becoming a Presidents Club member

September 19, 2023

I rent multiple cars a week and this is why I was finally given the status of Presidents Club with Avis. I rent from a Charleston SC International Airport location, which is typically not an issue because I do not have to deal with Avis employees. The last two days I have spent about 5 hours with their management personnel. I have today I have never met a group of disgruntled, useless, and rude management team where every single one of them (Dorian, Zach, Muhammid) are absolutely the worst in their business. They have charged 6 preauthorizations to my card and still no car after 2 long days of getting jerked around. I believe that CHS Avis is the worst-managed location out of many across the country I have rented from. To make it worse, because I have rented so much I have Presidents Club status, which at this location means nothing to and they even act as if they are angry that you might even ask for an upgrade. I strongly recommend going elsewhere and even paying a little more vs. going through what I have. Management does not return calls. And they even towed a rental car for no reason in the middle of the night with all of my belongings. They have never done anything to make me whole.

Chris Pelletier
Corporate Office Headquarters