Reach Enterprise Corporate Office 

Extremely poor customer service and overcharges! We were overcharged for a rental car and have been trying to resolve it for 6 months. We have been told by Customer Service and Escalations that we need to talk to the actual location where we rented the car, but refuse to give us the direct number and the number listed on their webiste for said location is the customer service line (it is an airport location). I will never use this company again and will share my experiences with others.

I bought a vehicle from Enterprise Car Sales and never received title to it even after FOUR YEARS. I was told to go to a specific tag agent to register the vehicle (somebody who knows somebody who knows somebody…. etc) so I could get a tag and register the vehicle in my state.

This was in Jan 2021, midst of the pandemic while I was working for the USPS, double & triple shifts due to high volumes so didn’t have time to worry about ‘title’. In Feb 2024 I was involved in a bad accident in which the vehicle was totaled and now I cannot get a clear title from Enterprise Car Sales. All I get is a bunch of run around “Title Manage isn’t in this week” , “That title has to come from New Mexico so it’ll be three weeks (neveer shows up).” On and on. I have reported to the State Attorney General where I live as well no no avail thus far. Contacting Corporate for what that’s worth maybe and do some good as I cannot get the vehicle paid off withougt Title.

Lack of integrity and professional accountability by Cooperate claims office and customer service! Turned over a paid account for a simple windshield replacement to a collection agency after it was paid in full. Very unprofessional communication out of MO claims office lacked follow through. After bringing this mistake to their attention, the company recommended that I the customer who paid them in full. Contact the collection agency to resolve the matter. As a member of two very large organizations and business owner. I think it might be best that we do business with another rental agency who respond more professionally, and one not associated with the Enterprise, National, Alamo brand. I believe this will prevent future loss of time. Never again, not worth the headache!

We had a rental booked at the Westover Blvd location in Albany Ga by an INSURANCE CO. The reservation was booked on a Friday. We received a call from a person by the name of (Reed) to say that he had the vehicle at the location but he was leaving due to the day being a Friday. We could come Monday or else, I talked with him again Monday morning and was told to come to the store at 10:30 to get a vehicle not the 1 we had reserved but he would have it later that day. Once at the store I was called a liar in front of a customer and an employee of Enterprise. This is not acceptable nor will I return until (Reed) right this wrong with a verbal apology to me!!!!!

Hello, I wanted to file a complaint about your location in Boardman Ohio I was treated very rude and have been given the run around for 3 months I was a repeat renter for several months and I went to the Boardman location for the first time and I was treated very rude and put on the do not rent list for an unpaid balance that I immediately paid once I was aware, they told me I had to talk to the risk management team but no one will get me in contact with them and I believe I was profiled and would like for the matter to be handled.