Reach Sixt Corporate Office Headquarters 

Sixt, Disabled Placard Left in Rental Car, Immediate Notification. I’m writing to report that I accidentally left my Disabled Placard in the vehicle I returned at your Washington, D.C. location. I realized it within 10–15 minutes of drop-off and immediately called to notify your office, as I was still at the airport. Despite this, I was simply told to report it online via Lost and Found, with no real assistance or concern. At the time of return, I was still checking the car when an attendant quickly told me, “You’re fine, just leave the car,” which distracted me and didn’t allow me to do a full check. I believe this contributed to me leaving the placard behind. It’s disappointing that, despite reporting it right away, I received no meaningful help. This experience has left me frustrated and unsure if I’ll use or recommend your service again.

Sixt, Overcharges. Rented a vehicle in Rome, initially ordered the smallest vehicle available, with a total cost of under $600. After arriving, we were mistaken for another reservation. The front desk technician somehow inadvertently thought we were from France, not the USA. She processed our entire order under the other person, including our credit card. We finally corrected the mistake, but was incorrectly billed. Upon checking our credit card and realizing the mistake, I phoned the customer support team and explained the whole situation. The customer support person agreed that we were owed three different credits, we were charged for being late to return the car, which we were not, we were charged for two extra drivers and our initial deposit was never credited. This conversation was the week of August 23, 2024. It is now five weeks later, and this had not been corrected. I am willing to file a charge back with my credit card company if you are not able to correct this matter ASAP.

Sixt, Congratulations to Enterprise W Dixie Miami. Had the worst ever customer experience at Sixt in W Dixie Highway Miami and left after an hour of dealing with uneducated and a manager clearly unhappy in his job watching all his staff texting friends and the customers left rotting. Walked 20 minutes to Enterprise at W Dixie Highway. A few people there but instantly spoken to by the manager who told me welcome and let me fix things for you. Night and day. Well done Enterprise and to Frank Gomez and his professional staff, you now have a new and grateful customer.

I am addressing SIXT with regard to the above rental and damage repair. I wish to convey to you my dissatisfaction with the amount that has been charged, which I consider extremely high and adjusted to high for the damage incurred. I have used SIXT rent-a-car many times (in Italy, Norway, the UK, etc) in the past. In the present context, I must express my deep disappointment and let you know that I shall not use SIXT in the future. RESERVATION DATE : 3/6 – 6/6 – POTSDAM GERMANY

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