Fox Rent A Car Corporate Office Headquarters

We have been loyal Customers of Fox for a few years now. I don’t think there is enough room on this survey to explain what happen the evening of October 2nd. But I will do my best to condense. I arrived at your location at 2115. I observed two agents working the counter. They were assisting other customers I was next in line and the only one in line. As soon as the lady finished helping one customer. She went behind a door into another office and proceeded to stand there, never saying a word to me. Then the gentleman went to help the people he was assisting. So now I am standing in a deserted office, until I started videoing the area to send to FOX. Then this other lady came around the door and said can I help you? I said yes I'm here to pick up a 15px van I reserved. She then asked me if I have one at home. I do have one. She then wanted to see my insurance on it!! I was getting upset at this time. I said Ma'am I have never been asked for proof of insurance at any rental company. So I would like to cancel my reservation and I'll call Avis or Dollar. She said well you can sign a waiver, Which I already knew. She then told me all the tolls in Florida have to use a sun pass.. WRONG again. My family lives there and I travel to Florida once a month to visit my mom. So I had to argue with her again to not sell me the sun pass. I even told her I take 528 to 417 to I 4 and there is pay booths with people in there that take cash. I finally get my paperwork to retrieve my Van. It is now 2130 over 15 min to do this. I go outside to wait for the gentleman to bring the van, no one for 5 min. There is a lot of your workers sitting around but no one came to see what I needed. Finally a guy comes over and said do you want a 15px van? I answered Yes… He said ok he will be right back. I’m really starting to get upset. He comes back 5 min later and said we have to clean it so it will be about 30 to 35 min!!! I lost it!! I went inside and told the gentleman at the counter I and not staying here any longer. He asked what was wrong I told him what I was told. He said one second and went outside. He came back in and told me the van will be ready shortly. It is 2145 now. It’s very hot and humid so I go inside to wait. The van pulls up and the guy driving got our and went on his way. I do my normal walk around and the outside was perfect. I open the slide door the first thing I notice was the seat belt latch was broken no cover on it. Then I look at the seats! They were a mess. Stains all over. The next rows of seats still have pieces of Vomit in a pile! I took photos of all of this. I went back inside and talked to the first lady who tried to "rip me off” on the contract her name was ROYA. She said what would you like to do. I told her I am not renting this van I'll take a car. She proceeded to offer me 25% off the rental price of the van for the rental of a 7px van. I was tired and hot and wanted to go home at this time. So I told her I will write to FOX. I will be making sure the word gets out anyway possible. I think the location in the Orlando airport needs to have undercover boss visit them. Your company lost a loyal customer.