• H
  • |
  • B
  • |
  • Thrifty Car Rental Corporate Office: Headquarters Address, Phone and Complaints

Thrifty Car Rental Corporate Office: Headquarters Address, Phone and Complaints 

🗨  Comments 

Thrifty Car Rental is a value-focused rental-car brand operated by The Hertz Corporation. Renters often search for the Thrifty corporate office after a rental location or customer-support representative has not resolved a reservation, optional-protection, deposit, billing, toll, damage, refund, roadside-assistance or vehicle-return complaint.

Thrifty’s corporate operations are supported from Hertz headquarters at 8501 Williams Road in Estero, Florida. The corporate-office phone number is 1-239-301-7000. For reservations and rental assistance, call 1-800-847-4389.

Thrifty Car Rental corporate office and Hertz headquarters in Estero FloridaThrifty Car Rental corporate operations are supported from Hertz headquarters at 8501 Williams Road in Estero, Florida.

Thrifty Car Rental Corporate Office and Headquarters Information

Important: The number 1-888-400-8877 is associated with Thrifty Blue Chip Member Services. It should not be labeled as the Thrifty corporate-office phone number.

The current Hertz and Thrifty corporate headquarters number is 1-239-301-7000. Routine reservations, active rentals, billing concerns and customer complaints should begin with 1-800-847-4389 or the official Thrifty Support Center.

Where Is the Thrifty Car Rental Corporate Office?

Thrifty Car Rental’s corporate operations route through The Hertz Corporation at:

Hertz Global Holdings, Inc.
Attention: Thrifty Car Rental or Appropriate Department
8501 Williams Road
Estero, FL 33928

This is the principal executive-office address for Hertz Global Holdings and The Hertz Corporation.

It is not a rental counter, vehicle pickup location, vehicle return facility, lost-and-found office or public customer-service center.

Do not travel to the corporate office expecting to:

  • Pick up or return a rental vehicle
  • Change a reservation in person
  • Return vehicle keys
  • Retrieve property left in a rental
  • Dispute a charge at a public service desk
  • Meet directly with a Thrifty or Hertz executive

Use Thrifty’s support routes and the rental location involved before writing to headquarters.

How to Contact Thrifty Customer Service

Call 1-800-847-4389 for:

  • New reservations
  • Reservation lookup
  • Changes and cancellations
  • Pickup or return questions
  • An active rental
  • A late or early return
  • A breakdown or mechanical problem
  • A location that is closed
  • General Thrifty support

Thrifty also offers:

  • Online reservation management
  • A Support Center organized by rental stage
  • Online chat
  • Contact forms for pre-rental and post-rental concerns
  • Self-service receipt, billing and lost-property tools

Thrifty does not currently publish one universal public email address specifically labeled for all U.S. customer or corporate complaints. Use the official contact form rather than an email address found only on an unofficial directory.

How to File a Thrifty Corporate Office Complaint

A practical Thrifty complaint process is:

  1. Contact the rental location. Start with the location manager when the issue involves pickup, return, vehicle condition, counter conduct or a location-specific promise.
  2. Contact Thrifty support. Call 1-800-847-4389, use chat or submit the appropriate online form.
  3. Document the issue. Keep the reservation confirmation, rental agreement, receipt, photographs, tracking information and written communications.
  4. Request escalation. Ask for a supervisor or specialized billing, damage, roadside or Blue Chip team when necessary.
  5. Write to headquarters. Include a concise timeline, previous case information and the requested resolution.

Written correspondence can be addressed to:

The Hertz Corporation
Attention: Thrifty Car Rental Customer Complaint
8501 Williams Road
Estero, FL 33928

Calling or writing to corporate headquarters does not guarantee direct contact with the Hertz CEO or another executive. A consumer complaint may be routed to Thrifty Customer Care, the rental location, a franchise operator, a damage-recovery team, a toll administrator or another specialized department.

What to Have Ready Before Contacting Thrifty

Prepare:

  • The reservation confirmation number
  • The rental-record or agreement number
  • The renter’s name
  • The pickup and return locations
  • The pickup and return dates
  • The vehicle make, model and license plate
  • The original rate and estimated total
  • The final receipt
  • Photographs or videos taken at pickup and return
  • Fuel receipts
  • Toll or parking documentation
  • The names of representatives contacted
  • Any existing complaint or claim number
  • The specific resolution requested

Do not publish a driver’s-license number, payment-card number, complete rental agreement, home address, insurance-policy number, medical record or private employee information in a public review.

Thrifty Reservations, Changes and Cancellations

Many reservations made directly with Thrifty can be viewed, changed or canceled through the online reservation tool.

Customers generally need:

  • The confirmation number or rental-record number
  • The renter’s last name

Call 1-800-847-4389 when the reservation cannot be found or changed online.

A reservation booked through an airline, hotel package, travel agency, tour operator, employer portal, credit-card travel service or another third party may need to be changed through that provider.

Prepaid Reservation Cancellations

Prepaid rates can have different cancellation and no-show terms from pay-at-counter reservations.

Current Thrifty fee guidance generally provides:

  • A limited period after booking during which a prepaid reservation may be canceled without a fee
  • A cancellation fee when a prepaid reservation is canceled later
  • A potentially higher charge or loss of the prepaid amount for a no-show

The exact conditions displayed during booking and in the confirmation should control.

Save:

  • The original confirmation
  • The cancellation deadline
  • The cancellation number
  • The refund confirmation

Thrifty Pickup and Rental-Counter Complaints

Common pickup complaints can involve:

  • A long line
  • No vehicle being available
  • A different vehicle class
  • A counter that closed before the renter arrived
  • An unexpected deposit or hold
  • An optional protection product
  • A fuel option
  • An additional-driver fee
  • An underage-driver fee
  • An airport or concession fee
  • A debit-card qualification requirement

Before signing:

  1. Review the estimated total.
  2. Ask the agent to identify every optional product and fee.
  3. Confirm whether each protection product is accepted or declined.
  4. Check the fuel option.
  5. Confirm the return time and location.
  6. Request a copy of the signed rental agreement.

A signature or electronic acceptance may authorize the items shown on the agreement. Do not leave the counter without reviewing the contract.

Optional Insurance and Protection Complaints

Thrifty may offer optional products such as:

  • Loss Damage Waiver
  • Liability Insurance Supplement
  • Personal Accident Insurance
  • Personal Effects Coverage
  • Premium Emergency Roadside Service

These products are not the same as ordinary personal auto insurance or credit-card rental coverage.

Before accepting or declining protection:

  • Review personal auto-insurance coverage.
  • Review credit-card benefits.
  • Ask what each Thrifty product covers.
  • Ask for the daily price.
  • Check for exclusions and deductibles.
  • Confirm the selection shown on the rental agreement.

If an unwanted product appears:

  1. Raise the concern before leaving the counter when possible.
  2. Ask for a corrected agreement.
  3. Keep evidence showing what was declined or discussed.
  4. Contact the location manager.
  5. Submit a written billing complaint to Thrifty.

Describe it as a disputed optional-protection charge unless there is verified evidence supporting a stronger allegation.

Thrifty Payment Cards, Deposits and Security Holds

Payment and deposit requirements can vary by:

  • Rental location
  • Vehicle class
  • Payment-card type
  • Renter age
  • Credit or identity verification
  • Prepaid or pay-at-counter rate

A debit-card rental may require additional identification, proof of travel or a credit check at some locations.

Before traveling to the counter, review the qualification requirements for the exact pickup location.

Ask:

  • How much will be authorized?
  • Is the authorization in addition to the estimated rental total?
  • Are debit cards accepted at pickup?
  • Are prepaid cards accepted?
  • How long can the issuing bank take to release the hold?

A pending authorization is not necessarily a final posted charge.

Inspecting a Thrifty Rental Vehicle

Before driving away:

  • Photograph all sides of the vehicle.
  • Record the roof, wheels, windshield and bumpers.
  • Photograph the interior.
  • Record the fuel or battery level.
  • Record the odometer.
  • Check warning lights.
  • Report odors, stains and existing damage.
  • Confirm that existing damage appears on the inspection record.

Report a mechanical or safety concern before leaving the lot.

Keep the photographs until all charges and possible claims are resolved.

Thrifty Roadside Assistance and Breakdowns

For emergency roadside assistance in the United States or Canada, call 1-800-847-4389.

Basic roadside assistance generally addresses mechanical problems associated with the rental vehicle.

Optional Premium Emergency Roadside Service can address certain nonmechanical situations such as:

  • Lost, damaged or locked-in keys
  • A flat tire
  • Running out of fuel or electric range
  • A dead battery
  • Towing when no spare tire is available
  • Winching or a vehicle becoming stuck

For certain Premium Emergency Roadside Service requests, call 1-800-435-7650.

Without the optional coverage, assistance for a renter-caused or nonmechanical problem may result in an additional charge.

For immediate danger, injury, fire or a vehicle stopped in an unsafe location, contact emergency services first.

Thrifty Accident and Vehicle-Damage Help

For accident or damage questions, call 1-800-654-1110.

Thrifty currently lists this team as available daily from 6:00 a.m. to 10:00 p.m. Central Time.

After an accident:

  1. Move to a safe location when possible.
  2. Call emergency services when needed.
  3. Do not admit legal responsibility.
  4. Exchange driver, vehicle and insurance information.
  5. Photograph the vehicles and scene.
  6. Obtain witness information.
  7. Notify Thrifty promptly.
  8. Follow the reporting instructions in the rental agreement.
  9. Contact the applicable insurer or credit-card benefits administrator.

Keep the police report, Thrifty incident report, photographs, towing documents and repair correspondence.

Extending a Thrifty Rental or Returning Late

Contact Thrifty before the scheduled return time when the vehicle cannot be returned as agreed.

A late return can result in:

  • Additional rental days
  • Hourly charges
  • A return-change fee
  • Changes to the original rate
  • Loss of an estimated discount
  • Vehicle-recovery activity if no extension is authorized

Do not assume that continuing to possess the car automatically extends the rental agreement.

Ask for written or emailed confirmation showing the new return date and time.

Early Returns and Changed Rental Rates

Returning a vehicle earlier than scheduled does not always produce a proportional refund.

An early return can change:

  • A weekly rate
  • A prepaid rate
  • A promotional rate
  • The number of charged days
  • An early-return fee

Before returning early, ask Thrifty to estimate the revised total.

Thrifty Billing, Receipts and Duplicate Charges

A Thrifty receipt may take up to seven days after the vehicle is returned to become available online.

Receipts are generally available through the online tool for up to six months after return.

Review the receipt for:

  • The base rental rate
  • Taxes and airport fees
  • Optional protection products
  • Additional drivers
  • Fuel charges
  • Mileage charges
  • Extra hours or days
  • Vehicle-class changes
  • Concession and facility fees
  • Cleaning or smoking fees
  • Damage-related charges

A pending deposit authorization and a final rental charge can temporarily appear at the same time. Confirm whether both transactions have fully posted before reporting a duplicate charge.

For a billing complaint:

  • Identify the exact disputed line item.
  • State the amount believed to be correct.
  • Attach the rental agreement and receipt.
  • Include fuel, return and inspection evidence.
  • Keep the response and case number.

Thrifty Fuel-Charge Complaints

Fuel charges depend on the option accepted and the vehicle’s return level.

Common options can include:

  • Returning the vehicle with the required fuel level
  • Purchasing fuel in advance
  • Paying Thrifty to refuel the vehicle

To dispute a fuel charge, keep:

  • A time-stamped fuel receipt near the return location
  • A photograph of the fuel gauge
  • The return receipt
  • The mileage driven after refueling

If a breakdown or roadside event prevented refueling, document the event and the instructions provided by Thrifty.

Thrifty Toll and PlatePass Charges

Thrifty uses PlatePass for certain toll processing.

PlatePass charges may:

  • Appear separately from the rental receipt
  • Post one to three weeks after the rental
  • Appear as a Thrifty toll or ATS-related descriptor
  • Include tolls and administrative charges

Certain toll, parking, traffic or damage charges may appear up to 60 days after the rental.

Before driving on toll roads, ask:

  • Whether PlatePass is automatically activated by toll use
  • What daily or administrative fees apply
  • Whether a personal transponder can be used
  • Whether the license plate must be registered to a personal toll account
  • How cashless toll roads are handled

Keep toll-account statements and route information when disputing a charge.

Tickets, Parking Violations and Administrative Fees

The renter is generally responsible for parking tickets, traffic violations and tolls incurred during the rental.

Thrifty or its administrator may:

  • Pay the authority and bill the renter
  • Transfer renter information to the issuing authority
  • Charge an administrative fee

A violation notice may arrive after the rental has closed.

Check whether the charge represents:

  • The original fine
  • A late penalty
  • A toll amount
  • A Thrifty or administrator fee

Use the issuing authority’s dispute process when contesting the underlying ticket.

Thrifty Damage Charges and Claims

A damage claim may include:

  • Repair costs
  • Loss of use
  • Administrative fees
  • Diminished value where permitted
  • Towing or storage

When disputing a damage charge, request:

  • The damage report
  • Pickup and return inspection records
  • Time-stamped photographs
  • The repair estimate or invoice
  • An explanation of other fees

Compare those materials with the photographs taken at pickup and return.

Notify the personal insurer or credit-card benefits administrator promptly because claim-reporting deadlines may apply.

Thrifty Refund Complaints

A refund can involve:

  • A canceled prepaid reservation
  • An overpayment
  • A duplicate charge
  • An unused rental day
  • A vehicle problem
  • A customer-service adjustment
  • A reversed optional product

Ask for:

  • The approved refund amount
  • The date submitted
  • The original payment method
  • A confirmation or case number

Banks and card issuers may require additional processing time after Thrifty submits the refund.

A refund promised by an independently operated location may need to be processed by that location.

Thrifty Lost and Found

Use Thrifty’s official Lost and Found process when property was left:

  • Inside the rental vehicle
  • At the counter
  • In the return area
  • On a rental shuttle

Provide:

  • The rental location
  • The return date and time
  • The rental agreement number
  • The vehicle information
  • A detailed item description
  • Where the item was last seen

Do not post passwords, device passcodes, complete payment-card details or sensitive identity documents in a public review.

The Estero corporate office does not maintain the lost-property records for individual rental locations.

Thrifty Blue Chip Member Services

Thrifty Blue Chip is the brand’s frequent-renter program.

Call 1-888-400-8877 for:

  • Blue Chip enrollment
  • Member profile assistance
  • Login problems
  • Account activity
  • Reward selection
  • Blue Chip reservations
  • Missing member credit

This number is for Blue Chip Member Services and should not be presented as Thrifty’s corporate headquarters number.

Members can also use the member-feedback form and online account tools.

Thrifty Rentals Booked Through Another Company

A third-party booking may involve:

  • An online travel agency
  • An airline
  • A hotel or vacation package
  • A credit-card travel portal
  • An employer or government travel service
  • A tour operator

The booking provider may control:

  • Changes and cancellations
  • Prepaid refunds
  • Coupons or travel credits
  • Package pricing

Thrifty generally controls:

  • Pickup qualification
  • The rental agreement
  • Optional counter products
  • Vehicle condition
  • On-rental assistance
  • Final rental-location charges

Determine which company charged the disputed amount before filing the complaint.

Thrifty Car Rental at Romulus and Detroit Metro Airport

Searches for Thrifty Car Rental in Romulus generally refer to the Detroit Metropolitan Wayne County Airport rental location, not the Estero corporate office.

For a Detroit airport rental complaint:

  1. Use the reservation or rental agreement to identify the exact location.
  2. Contact the location or airport rental operation.
  3. Call Thrifty support at 1-800-847-4389.
  4. Keep the signed agreement and any optional-protection selections.
  5. Request escalation if the location does not resolve the concern.

Do not mail a Detroit airport rental complaint to an airport address unless Thrifty specifically instructs you to do so.

Thrifty Privacy and Account-Security Concerns

For an account-security concern:

  • Change the account password.
  • Review upcoming and past rentals.
  • Check saved payment and profile information.
  • Contact Thrifty through its official website.
  • Contact the card issuer when unauthorized charges appear.

Do not provide a password, one-time verification code or complete payment-card number to an unsolicited caller.

Use the privacy contact process published by Hertz when requesting access, correction or deletion rights that may apply under state law.

Thrifty Careers and Human Resources

Search for corporate, customer-service, operations and rental-location jobs through the official Hertz Careers website.

Career areas may include:

  • Rental operations
  • Customer service
  • Vehicle maintenance
  • Fleet operations
  • Transportation
  • Finance and accounting
  • Technology
  • Marketing
  • Legal and compliance
  • Human Resources

Some Thrifty locations are operated by franchisees or licensees. Employees at those locations may work for an independent company rather than directly for Hertz.

Customer support and Blue Chip Member Services are not public Human Resources or payroll lines.

CorporateOfficeHeadquarters.com cannot access applications, interview schedules, payroll records, tax forms, benefits or employee files.

Thrifty Ownership and Corporate Structure

Thrifty Car Rental is operated as part of The Hertz Corporation.

Hertz Global Holdings’ principal rental brands include:

  • Hertz
  • Dollar
  • Thrifty
  • Firefly

Hertz completed its acquisition of Dollar Thrifty Automotive Group in 2012.

Hertz Global Holdings is publicly traded on Nasdaq under the symbol HTZ. Thrifty is not separately traded and does not have its own stock symbol.

Wayne “Gil” West serves as Chief Executive Officer of Hertz.

Hertz and its licensees operate the combined Hertz, Dollar, Thrifty and Firefly network through approximately 11,000 locations across about 160 countries and jurisdictions. That is a combined network figure, not a Thrifty-only location count.

Thrifty Car Rental Reviews and Complaints

Visible submissions to CorporateOfficeHeadquarters.com currently include individual experiences involving:

  • A disputed optional-protection charge at Detroit Metro Airport
  • A claim that the rental agreement was not reviewed before signing
  • A duplicate charge involving a Honolulu rental
  • A vehicle that would not start
  • Roadside transportation to an airport
  • A vehicle that was reportedly not properly recovered or closed in the rental system
  • A very long counter line at John Wayne Airport

These are individual reader reports. They do not establish that every Thrifty location, rental agreement, optional-protection transaction, roadside case or employee produces the same experience.

The Honolulu review contains an apparent date inconsistency because its posting date precedes the stated rental dates. The dates should be verified or corrected before the review is used as a chronological record.

Public reviews should not include:

  • Complete rental agreement numbers
  • Driver’s-license information
  • Payment-card information
  • Hotel room or unit numbers
  • Home addresses
  • Insurance-policy numbers
  • Private employee information
  • Unsupported accusations of criminal conduct

A useful review identifies the rental location, approximate date, issue, support routes attempted, response received and final resolution.

About Thrifty Car Rental

Thrifty Car Rental was established in 1958 and became part of Hertz through the 2012 acquisition of Dollar Thrifty Automotive Group.

Thrifty primarily serves leisure and value-focused renters through airport and neighborhood rental locations in the United States and other markets.

Available vehicles can include:

  • Economy and compact cars
  • Midsize and full-size cars
  • SUVs
  • Minivans
  • Pickup trucks
  • Electric vehicles at participating locations
  • Specialty vehicles

Fleet models, prices, payment requirements, age rules and availability differ by location and rental date.

Thrifty Competitors and Related Corporate Office Pages

Renters comparing car-rental companies and corporate complaint routes may also find these pages helpful:

Official Thrifty and Hertz Resources

Frequently Asked Questions About Thrifty Corporate Office

Where is the Thrifty corporate office?

Thrifty’s corporate operations are supported from The Hertz Corporation’s headquarters at 8501 Williams Road, Estero, Florida 33928.

What is the Thrifty corporate-office phone number?

The current Hertz corporate-headquarters number is 1-239-301-7000.

Is 1-888-400-8877 the Thrifty corporate number?

No. 1-888-400-8877 is associated with Thrifty Blue Chip Member Services. The corporate headquarters number is 1-239-301-7000.

What is the Thrifty customer-service phone number?

Call 1-800-847-4389 for reservations and general rental assistance.

How do I file a complaint with Thrifty?

Contact the rental-location manager, then call Thrifty support or use its official contact form. Request escalation and retain the rental agreement, receipt, photographs and case information.

Does Thrifty have a corporate complaint email?

Thrifty does not currently publish one universal public email address specifically labeled for all U.S. corporate complaints. Use its official contact form, online chat, telephone support or headquarters mailing address.

What is Thrifty Roadside Assistance?

Call 1-800-847-4389 for emergency roadside help in the United States or Canada.

What is the Thrifty Premium Roadside number?

For certain Premium Emergency Roadside Service requests, including lost-key assistance, call 1-800-435-7650.

What number do I call about an accident or damage?

Call 1-800-654-1110. Thrifty currently lists the damage team as available daily from 6:00 a.m. to 10:00 p.m. Central Time.

How do I change or cancel a Thrifty reservation?

Use the online reservation tool or call 1-800-847-4389. A third-party booking may need to be changed through the original booking provider.

How do I get a Thrifty receipt?

Use Thrifty’s online receipt tool. A receipt can take up to seven days to become available and is generally accessible online for up to six months.

Why did a Thrifty charge appear after I returned the car?

Post-rental charges can involve tolls, parking or traffic violations, damage, fuel or other fees. Certain charges may appear weeks after return.

What is a Thrifty Toll charge?

It may be a PlatePass toll and administrative charge. It can appear separately on the payment-card statement and may not appear on the ordinary rental receipt.

How do I dispute a Thrifty damage charge?

Request the damage report, inspection records, photographs, repair documentation and explanation of fees. Compare them with your pickup and return photographs.

How do I report an item left in a Thrifty rental?

Submit a report through Thrifty’s Lost and Found page for the location involved. Corporate headquarters does not maintain each location’s lost-property records.

What is Thrifty Blue Chip?

Blue Chip is Thrifty’s frequent-renter program. Member Services can be reached at 1-888-400-8877.

Who owns Thrifty Car Rental?

Thrifty is operated by The Hertz Corporation, which is owned through Hertz Global Holdings.

Who is the CEO of Hertz?

Wayne “Gil” West is Chief Executive Officer of Hertz.

Is Thrifty headquartered at 8501 Williams Road?

Yes. Thrifty’s parent company lists 8501 Williams Road in Estero, Florida, as its principal executive office.

Is the Estero headquarters a rental location?

No. It is a corporate office, not a public vehicle pickup, return or customer-service counter.

Where is the Thrifty location for Detroit Metro Airport?

Detroit Metro Airport is in Romulus, Michigan. Use Thrifty’s official location and reservation tools for that rental branch. It is not the company headquarters.

How do I apply for a Thrifty job?

Search through the official Hertz Careers website. Customer support and Blue Chip Member Services are not recruiting or employee Human Resources lines.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has published corporate-office addresses, headquarters phone numbers, company information and consumer reviews for many years.

This page distinguishes the Thrifty corporate office from reservations, Blue Chip Member Services, rental locations, roadside assistance, accident and damage support, toll administrators, third-party booking companies and Hertz Careers.

Addresses, phone numbers, fees, protection options, deposit requirements, executives and support procedures can change. Verify important information through Thrifty and review the rental agreement before authorizing charges, mailing documents or making a financial or legal decision.

Page Update Note

This Thrifty corporate-office page was updated to improve its coverage of Thrifty corporate office, Thrifty Car Rental headquarters, Thrifty Car Rental corporate office, Thrifty head office and Thrifty corporate-office phone-number searches.

The update correctly identifies 1-239-301-7000 as the corporate-headquarters number, relabels 1-888-400-8877 as Blue Chip Member Services, verifies the current reservations, accident and roadside contacts, preserves and centers the existing image, and adds practical guidance for complaints, optional protection, deposits, vehicle condition, cancellations, billing, tolls, damage, refunds, lost property and careers.

Last Updated: July 21, 2026

Share Your Experience with Thrifty Car Rental

Have you contacted a Thrifty rental location, Customer Support, Blue Chip Member Services, Roadside Assistance or the corporate office? Share a factual review below and include:

  • The rental location and approximate date
  • The reservation, vehicle, charge, damage or service issue involved
  • The support routes you tried
  • Whether Thrifty responded
  • How the complaint was resolved

Do not publish rental agreement numbers, driver’s-license information, payment-card details, insurance documents, hotel room numbers, home addresses, passwords or private employee information.

Disclaimer

CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by or operated by Thrifty Car Rental, The Hertz Corporation, Hertz Global Holdings, Dollar Rent A Car, Firefly, any rental location, franchisee, licensee, airport authority, booking provider, insurance company, credit-card issuer, toll administrator or roadside provider.

CorporateOfficeHeadquarters.com cannot access reservations, rental agreements, refunds, deposits, vehicle records, damage claims, roadside cases, Blue Chip accounts, toll charges, lost property, job applications or employee records. Nothing on this page is legal, insurance, financial, safety or travel advice. Company information and rental policies may change.

Disputed Optional Protection Charge at Detroit MI Airport

November 29, 2023

Thrifty, I recently rented a car from Detroit, MI Metro Airport Thrifty and declined the additional insurance. Thrifty still went ahead and charged me and I didn’t see my contract until after I signed. There are multiple reviews on Yelp with this same issue. This is not a company to be trusted because once you sign you have no recourse. Thrifty used to review the contract line by line but now they longer do that and are taking advantage of customers.

G S

Thrifty Car Rental Honolulu Airport

December 13, 2022

Thrifty, We rented a car at the Honolulu Airport 5/14/23. This entire rental was prepaid when it was booked and we received a duplicate charge on our card. The vehicle in question would not start the morning of May 21st and we were leaving for the airport and would have missed our flight. The emergency roadside service paid for a Lyft vehicle to shuttle us to the airport and we were told the vehicle would be picked up at the hotel we were staying at (Marriot KoOlina, Olani Street, Unit 1206, Kapolei, HI). Yesterday we received a call from Thrifty stating that the car had never been returned. As we were unable to return it ourselves and needed to catch our flight home we were unable to fill up the tank with gasoline. This was out of our control and we firmly believe that we should not be charged anymore for rental or gasoline. This contract needs to be closed and per the employee at Thrifty. The car is missing and the contract cannot be closed until the car is returned. We have no idea where the vehicle is but Thrifty did confirm it was towed.

.

R R

Thrisfty Very Long Line

December 13, 2022

We are waiting in a VERY LONG LINE at SNA airport.

Please look into this problem.

T J I
Corporate Office Headquarters