Contact Ace Rent A Car Corporate Office - 2022
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Automotive

Ace Rent A Car Corporate Office

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Ace Rent A Car Corporate Office Headquarters
4529 West 96th Street
Indianapolis, IN 46268
Corporate Phone Number: 1-317-248-5686
Fax Number: 1-317-248-7251
Customer Service Number: 1-317-248-5686

21 replies on “Ace Rent A Car Corporate Office”

Wow – the contact phone numbers on this site for customer service are incorrect. Given all the other negative reviews I can see why Ace would not want to talk with customers. Aside from that, there is probably no such thing as a customer service department, as Ace clearly doesn't care about their customers. Like everyone else, I'll post my extremely negative (yet factual) reviews warning anyone and everyone to avoid this terribly run company.

This ACE Car company at Narcoossee Road in Orlando is a fraud and operated as a scam. These people operate as a gang who pounce upon their prey under the pretext of a car rental company.
The booking clerks, the manager, the whole shuttle service facade is a sheer scam. They do not forthrightly disclose, their customer service is abominable, their operations malicious and painful.
They make the customer sign contacts, which are not readable. They deliberately make the customer wait and enervate them so that they could extort money out of their customers.
Finally, they do not even have business cards to give. On my asking, the booking clerk said, "You can read the address from our contract"
I have a day to return that miserable compact car for which I paid the rent of a "Mid Sized SUV" and dreading what are these "ACE" people going to behave when I would return their car.

HORRIBLE CUSTOMER SERVICE waited 30 minutes for a shuttle to pick us up which by the way it clearly states that ace is at the airport (very misleading) which it's not I would had never made the reservation if i knew this location was not at the Orlando airport. Get to the location lobby was filthy garbage all over the floor fly infestation they were crawling all over us and the very rude and nasty lady that was supposedly taking care of us not only did I wait in line for another 25 minutes when I get to the counter this lazy and rude lady gave us an attitude and tried to make us pay for way more then what was promised on our reservation. My husband was so pist he let out a cursed word to me about the place and she got all cocky yelling at my husband stating that she was going to have us kicked out I finally had enough of this crazy lady so I asked for a supervisor (mike) was his name total opposite wonderful super nice man he got our rental together at the price the reservation stated even gave us a discount for all the issues. Unfortunately the damage is done and even though the supervisor helped us out which we appreciate I will NEVER rent with ace again you get what you pay for stick with the airport rentals you do pay more but it's worth all the headache…..

HORRIBLE CUSTOMER SERVICE waited 30 minutes for a shuttle to pick us up which by the way it clearly states that ace is at the airport (very misleading) which it's not I would had never made the reservation if i knew this location was not at the Orlando airport. Get to the location lobby was filthy garbage all over the floor fly infestation they were crawling all over us and the very rude and nasty lady that was supposedly taking care of us not only did I wait in line for another 25 minutes when I get to the counter this lazy and rude lady gave us an attitude and tried to make us pay for way more then what was promised on our reservation. My husband was so pist he let out a cursed word to me about the place and she got all cocky yelling at my husband stating that she was going to have us kicked out I finally had enough of this crazy lady so I asked for a supervisor (mike) was his name total opposite wonderful super nice man he got our rental together at the price the reservation stated even gave us a discount for all the issues. Unfortunately the damage is done and even though the supervisor helped us out which we appreciate I will NEVER rent with ace again you get what you pay for stick with the airport rentals you do pay more but it's worth all the headache…..

I wish I would have read reviews before renting from these people. A week after getting home from my vacation they took $200 more dollars out of my acct with NO explanation. I read here the same thing I heard when I dropped my car off, said there was ashes in the car, I guess that's how they get xtra money from everyone. I'm contacting my atty and I also have blasted them on every social media site there is, I hope u all do the same..

Fraud and Mis-Representation

Recently paid for a car reservation with Car Rentals.com. paid in full and confirmed, when I went to pickup, I was advised they would not honor confirmed reservation through a 3rd part site , however the pymt was made directly to Ace,this will be investigated by Florida Attorney General, Be careful with this company.Florida locations..
Mr. Roth
roth1017@gmail.com

Attn; Matt – Ft. Myers
03/24/2017 – 03/29/2017
I did try calling but after being transfered to other agents, I gave up.
I am at fault for not reading my agreement closely. When we arrived agent Keteline simply said, quote, "I have a wonderful deal for you this evening, I can put you in a SUV for only $15 a day!"My wife responded, "You're telling us we can drive the SUV for $75 for the five days?" Keteline's response was "Yes! plus some additional charges, surcharges, taxes and stuff" We said "Why not, sure" The second issue is she never asked if I wanted insurance. I would have declined had she asked because we have coverage through Ohio Mutual. The "additional" upgrade cost me an additional $75 and the add on insurance an additional $49.95. My bill was $124.95 more than I thought. Yes, I am old school and took someone for their word instead of reading the fine print because we were trying to get to our hotel by 9pm. My refund was $25. This deceiving contract was unethical. Unless a better settlement is reached I will do my best to discourage anyone from using Ace Rental.
Brad Kessler
bradkess12@gmail.com

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