ACE Rent A Car is based in Indianapolis, Indiana, and operates a reservation and licensing network that includes independent rental businesses. This guide provides its listed headquarters address, verified customer-care contacts and suggestions for escalating rental or reservation concerns.
Write a review of ACE Rent A Car about your rental location or experience with customer support.
Listed corporate headquarters:
ACE Rent A Car
934 E Washington Street
Indianapolis, IN 46202-3951
Customer Experience and reservations: 877-822-3872
Email: customercare@acerentacar.com
The address is corroborated by BBB’s headquarters listing and Elliott Advocacy; ACE’s official pages reviewed did not confirm it. Confirm the mailing destination with customer care before sending correspondence.
Contact source: ACE’s official contact page. Information checked September 5, 2026. A separate corporate switchboard number was not verified.
On This Page
ACE Rent A Car Contact Information
Contact the rental location for questions about the vehicle, pickup instructions or charges assessed at its counter. ACE’s Customer Experience team provides a separate route for reservation assistance and unresolved concerns.
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Reservations or customer-care assistance | 877-822-3872 | Published Customer Experience contact, also listed for reservations. |
| Written follow-up | customercare@acerentacar.com | Explain your concern and reference your reservation or rental agreement. |
| Online contact or chat | Official contact page | Access ACE’s contact form and chat options. |
| Pickup, shuttle, return or local rental issue | Use the location number on your confirmation or rental agreement. | Reach the operator handling your vehicle and rental transaction. |
| Booking made through another travel website | Contact the booking provider shown on your confirmation. | Ask which provider handles changes, cancellations or prepaid-payment questions for that booking. |
How to Escalate an ACE Rent A Car Complaint
These are suggested steps, rather than a published company-wide escalation procedure:
- Identify the responsible operator. Check the rental agreement for the location and business that supplied the vehicle.
- Ask the location manager to review the issue. Explain whether the concern involves pickup, vehicle condition, a deposit, fuel, optional products or a final charge.
- Keep supporting records. Save your confirmation, signed agreement, final receipt, relevant photographs and earlier messages. Record the pickup and return dates.
- Request a specific resolution. For example, ask for an itemized explanation of a charge, confirmation of a deposit release or review of a disputed rental fee.
- Escalate to ACE Customer Experience. If the location has not resolved the issue, send a concise timeline and identify the location, reservation number and response received. Ask for further review or routing to the appropriate manager.
For a prepaid reservation made through another website, also contact that booking provider to clarify which company collected the payment and can review the requested refund.
A COH review does not submit a complaint or change a reservation with ACE. Contact ACE, the rental operator or your booking provider directly for assistance.
Frequently Asked Questions
Are ACE rental locations operated by the corporate office?
ACE’s website terms describe reservations supplied through independently owned and operated rental businesses licensed to use the ACE brand. The operator named on your rental agreement is therefore important when seeking help with a local transaction.
Is the Indianapolis corporate address a rental pickup location?
Do not use a corporate mailing address as your pickup destination. Follow the location address and shuttle instructions on your reservation confirmation, including for Indianapolis airport rentals.
Where can I check deposit, cancellation and payment requirements?
Review your booking confirmation, the selected location’s policies and your rental agreement. Ask the rental location or booking provider to clarify any requirement before pickup; do not assume every ACE-branded location has identical terms.
About ACE Rent A Car
ACE’s official history traces its car-rental operations to Indianapolis in 1966. The ACE Rent A Car brand launched in 1986. Its business developed into a reservation and licensing network serving independent rental operators.
Related Car Rental Corporate Office Guides
If your rental was with another company, see our Hertz and Avis corporate office guides.
Why Trust Corporate Office Headquarters?
We checked ACE’s official contact page, website terms and company history on September 5, 2026. The headquarters street address was corroborated through BBB and Elliott Advocacy, with the official-source limitation disclosed above. Phone numbers were checked against published information, not by calling. Corporate Office Headquarters is independent and is not affiliated with ACE Rent A Car.
Share Your ACE Rent A Car Experience
Which rental location did you use, what happened, which team did you contact and was the issue resolved? Positive and negative experiences are welcome. Mention whether you booked directly or through another travel website.
Please omit reservation numbers, driver’s license details, payment information and other private information from public comments and photos.
