DHL Corporate Office: U.S. Headquarters Address, Phone and Complaints 

DHL Express operates its U.S. and Americas regional headquarters in Plantation, Florida. Customers often search for the DHL corporate office after Customer Service has not resolved a delayed shipment, missed delivery, customs hold, billing dispute, damaged package, claim, account problem or complaint. The DHL Express U.S. headquarters address is 1210 South Pine Island Road, Fourth Floor, Plantation, Florida 33324. DHL does not currently publish a separate public U.S. headquarters switchboard. For DHL Express shipments and consumer assistance, call 1-800-225-5345, also written as 1-800-CALL-DHL.

DHL Express operates its U.S. and Americas regional headquarters from South Pine Island Road in Plantation, Florida.

DHL Corporate Office and U.S. Headquarters Information

• Company: DHL Express (USA), Inc.
• Brand: DHL
• Parent Company: Deutsche Post AG, operating as DHL Group
• DHL Express U.S. Headquarters Address: 1210 South Pine Island Road, Fourth Floor, Plantation, FL 33324
• DHL Express Executive Correspondence: 1210 South Pine Island Road, Mail Stop #44, Plantation, FL 33324
• Published U.S. Corporate Switchboard: DHL does not currently list a separate public headquarters switchboard.
• DHL Express Customer Service: 1-800-225-5345
• DHL Express Phone Hours: Monday–Friday, 6:00 a.m.–7:00 p.m. Arizona Time
• Attempted Delivery Notices: 1-888-273-8876
• Billing Assistance: 1-800-722-0081
• Technical Support: 1-800-527-7298
• ServicePoint Partner Support: 1-888-262-4462
• DHL Express WhatsApp: 1-480-418-5011
• DHL eCommerce Business Support: 1-800-805-9306
• Official U.S. Website: DHL United States
• DHL Customer Service: Find the Correct DHL Division
• DHL Express Contact Page: Contact DHL Express
• Track a Shipment: DHL Tracking
• MyDHL+: Ship, Track and Manage DHL Express
• ServicePoint Locator: Find a DHL Express Location
• Careers: DHL Careers in the Americas
• DHL Group CEO: Tobias Meyer
• DHL Express CEO: John Pearson
• DHL Express Americas CEO: Andrew Williams
• Frankfurt/Xetra Exchange Symbol: DHL
• U.S. ADR Symbol: DHLGY

Important: 1-800-225-5345 is the DHL Express U.S. customer-service number. It should not be labeled as a dedicated corporate-office telephone number. DHL has several operating divisions. A DHL Express tracking number, DHL eCommerce shipment, Global Forwarding freight shipment and Supply Chain business account may require different support routes.

Where Is DHL Headquarters in the United States?

DHL Express maintains its U.S. and Americas regional headquarters at: DHL Express
1210 South Pine Island Road
Fourth Floor
Plantation, FL 33324 For written executive-office correspondence, DHL publishes: DHL Express
Executive Office Contact
1210 South Pine Island Road
Mail Stop #44
Plantation, FL 33324 The Plantation building includes DHL corporate operations and a DHL Express ServicePoint. The headquarters office should not be treated as an ordinary public complaint counter. Before visiting, determine whether the matter requires:

• A DHL Express ServicePoint
• Customer Service
• Billing Assistance
• Technical Support
• The retailer or shipper
• DHL eCommerce
• DHL Global Forwarding
• A written executive-office complaint

Do not mail packages, claims, shipping labels or returns to the executive-office address unless DHL specifically instructs you to do so.

Where Is DHL Global Headquarters?

DHL Group’s worldwide headquarters is in Bonn, Germany. DHL Group / Deutsche Post AG
Platz der Deutschen Post 1
53113 Bonn
Germany The company currently operates publicly under the DHL Group name. Its listed legal parent remains Deutsche Post AG as of this update. Shareholders approved plans to rename the listed parent DHL AG, but DHL stated that the change would take effect only after registration during the second half of 2026. The Bonn headquarters is not the correct contact for an ordinary U.S. package, delivery attempt, customs charge or MyDHL+ problem.

What Is the DHL Corporate Office Phone Number?

DHL does not currently identify a separate public telephone number specifically as its U.S. corporate-headquarters switchboard. Use the contact that matches the issue:

• DHL Express shipment or general assistance: 1-800-225-5345
• Attempted delivery notice: 1-888-273-8876
• DHL Express billing: 1-800-722-0081
• MyDHL+ and shipping-tool technical support: 1-800-527-7298
• DHL eCommerce business account support: 1-800-805-9306

For an unresolved DHL Express complaint, ask Customer Service to open a case and then send written correspondence to the Executive Office Contact when necessary.

How to Contact DHL Express Customer Service

Call DHL Express at 1-800-225-5345. DHL currently lists telephone hours as Monday through Friday from 6:00 a.m. to 7:00 p.m. Arizona Time. Use Customer Service for:

• Tracking a DHL Express shipment
• A delayed international package
• A shipment placed on hold
• A delivery-address problem
• Customs-document requests
• Import duty or tax questions
• Scheduling a pickup
• Changing available delivery options
• Missing or damaged contents
• A lost shipment
• A complaint about delivery handling
• A request to begin a DHL Express investigation

DHL’s Digital Assistant is available 24 hours a day. Customers may also use DHL Express WhatsApp at 1-480-418-5011 for tracking, rate quotes and common shipping questions.

How to File a DHL Corporate Complaint

A practical DHL Express complaint process is:

1. Identify the DHL division. Check the tracking number, shipping label, invoice or retailer’s order page.
2. Contact the appropriate support team. Use DHL Express, eCommerce, Global Forwarding or another division’s route.
3. Ask for an investigation or case number. Record the date, representative and promised response time.
4. Contact the shipper when required. The retailer or sender may be DHL’s contractual customer and may need to submit the claim.
5. Escalate unresolved DHL Express issues. Ask for a supervisor or specialized billing, customs, claims or technical team.
6. Write to the Executive Office Contact. Include the previous case information and requested resolution.

Written correspondence can be addressed to: DHL Express
Executive Office Contact
1210 South Pine Island Road
Mail Stop #44
Plantation, FL 33324 Calling or writing to headquarters does not guarantee direct contact with Andrew Williams, John Pearson, Tobias Meyer or another executive. The matter may be routed to Customer Service, a service center, customs operations, billing, security or another division.

What to Have Ready Before Contacting DHL

Prepare:

• The tracking or waybill number
• The DHL division handling the shipment
• The sender and recipient names
• The shipment date
• The expected delivery date
• The full delivery address
• The attempted-delivery notice number
• The retailer or merchant order number
• Photographs of the package and contents
• The declared shipment value
• The invoice or shipping receipt
• Customs or import documents
• Any previous case number
• The resolution requested

Do not publish a tracking number, shipping-label photograph, home address, customs document, passport information, account number, payment details or private employee information in a public review.

How to Identify the Correct DHL Division

DHL operates multiple logistics businesses with separate systems and support routes.

DHL Express

DHL Express primarily handles time-definite international document and parcel shipments. Use DHL Express support when:

• The waybill is identified as DHL Express
• The shipment is moving internationally through the Express network
• MyDHL+ was used to create the shipment
• The package is being handled through a DHL Express ServicePoint

DHL eCommerce

DHL eCommerce commonly provides parcel solutions for online retailers and business shippers. Final delivery may be transferred to USPS or another postal operator. Recipients should generally start with:

• DHL tracking
• The merchant or online store
• The final-delivery postal carrier when tracking shows a handoff

DHL eCommerce business customers can call 1-800-805-9306.

DHL Global Forwarding

DHL Global Forwarding handles services such as:

• Air freight
• Ocean freight
• Road and rail freight
• Customs brokerage
• Industrial logistics
• Large commercial shipments

Use the account representative, myDHLi or the local Global Forwarding contact for those shipments.

DHL Supply Chain

DHL Supply Chain provides contract logistics and supply-chain services for enterprise customers. A consumer package ordered from a retailer may be stored or processed in a DHL Supply Chain facility without DHL Supply Chain being the final-delivery carrier. Contact the retailer when the order confirmation does not provide a direct DHL Supply Chain support route.

DHL Tracking Problems

Use the official DHL tracking page and enter the complete tracking number. Tracking events can include:

• Shipment information received
• Shipment picked up
• Processed at a facility
• Departed or arrived at a hub
• Customs clearance
• Shipment on hold
• Out for delivery
• Attempted delivery
• Delivered
• Transferred to another delivery provider

DHL states that tracking information often appears within 24 to 48 hours after the shipment reaches its network. When the tracking number does not work:

• Confirm that the number was entered correctly.
• Ask the shipper whether the package has physically been handed to DHL.
• Determine whether it is DHL Express or DHL eCommerce.
• Check whether a final-mile postal tracking number was issued.
• Contact the merchant when the shipment has not yet reached DHL.

DHL Attempted Delivery and Redelivery

Call 1-888-273-8876 for help with an attempted-delivery notice. Depending on the shipment, available options may include:

• Rescheduling delivery
• Providing delivery instructions
• Authorizing a signature release
• Holding the shipment at a DHL location
• Changing the delivery date
• Collecting the shipment from a ServicePoint

Security, sender restrictions, customs rules and signature requirements may limit the available options. Do not assume that every package can be redirected to a different address.

DHL Address Correction and Delivery Instructions

Contact DHL promptly when tracking shows an address problem. Confirm:

• The street number and street name
• Apartment, suite or unit number
• Business or company name
• ZIP code
• Gate or access instructions
• Recipient telephone number

The sender may need to authorize certain address changes. For an online purchase, also contact the retailer because it may need to correct the shipping record or approve a redirect.

DHL Package Marked Delivered but Not Received

When tracking shows delivered:

1. Check entrances, side doors, mailrooms and package areas.
2. Ask household members, neighbors, reception staff or property management.
3. Review any delivery photograph or proof of delivery.
4. Confirm that DHL delivered to the correct ZIP code or building.
5. Contact the merchant or shipper.
6. Contact the correct DHL division and request an investigation.

Do not publicly post the tracking number or delivery address. A seller may be responsible for replacement or refund decisions even when DHL performs the delivery investigation.

DHL Customs Delays, Duties and Taxes

International shipments can be delayed because DHL or customs authorities require:

• A commercial invoice
• A detailed product description
• A recipient tax or identification number
• Import permits
• Proof of value
• Country-of-origin information
• Payment of import duties or taxes
• Additional review by a government agency

Use the tracking page and respond only through official DHL channels. Ask:

• Which document or payment is required?
• Who is responsible under the shipping terms?
• Whether the shipment will be returned if no action is taken
• Whether storage or additional processing fees can apply

DHL cannot override an importing country’s laws or customs decisions.

DHL Billing and Invoice Complaints

Call DHL Express Billing Assistance at 1-800-722-0081. Have:

• The DHL account number
• The invoice number
• The waybill number
• The disputed charge
• The quoted rate
• The package dimensions and weight
• The customs, duty or tax notice
• The payment confirmation

Common billing questions involve:

• Dimensional-weight adjustments
• Address-correction fees
• Remote-area charges
• Customs duties and taxes
• Disbursement or processing fees
• Duplicate charges
• Account rates
• Pickup charges
• Payment allocation

Determine whether the charge came from DHL, the merchant, a customs authority or a separate payment processor.

DHL Claims for Lost or Damaged Shipments

Contact DHL Customer Service promptly when a shipment is lost, damaged or missing contents. Preserve:

• The packaging
• The shipping label
• The contents
• Photographs of all damage
• The purchase invoice
• The shipping receipt
• The declared value
• The tracking history

For DHL Express Shipment Value Protection, current DHL guidance says a qualifying claim must be submitted within 30 days of the date DHL accepted the shipment. The party entitled to file can depend on:

• The DHL division
• Who purchased the shipping service
• The shipping contract
• Whether the claimant is the sender or recipient
• Whether a retailer created the label

Do not discard the packaging until DHL or the merchant provides instructions.

DHL eCommerce Claims

For many DHL eCommerce purchases, the online merchant is DHL’s contractual customer. The recipient should:

1. Document the damage or missing package.
2. Contact the merchant.
3. Provide the tracking and order information.
4. Ask the merchant to submit the DHL eCommerce claim.

The merchant generally controls the replacement or refund decision.

DHL Technical Support and MyDHL+

Call 1-800-527-7298 for DHL Express technical support. Technical Support may help with:

• MyDHL+ login problems
• Shipping-label creation
• Printer or label-format issues
• Account-tool errors
• Pickup scheduling problems
• Electronic shipping integrations
• Website error messages

Before calling:

• Record the exact error message.
• Note the browser and operating system.
• Try a supported browser.
• Clear browser data when appropriate.
• Confirm that the account credentials work.
• Save screenshots without exposing account information.

Fake DHL Emails, Texts and Delivery Notices

Report suspicious DHL messages to ph******@*hl.com. Warning signs can include:

• An unexpected delivery-fee demand
• A shortened or unfamiliar web address
• Requests for card or banking information
• Urgent threats that a package will be destroyed
• Messages from free email services
• Misspellings and unusual grammar
• A request to continue through Telegram or an unverified account
• A fake DHL recruitment offer requiring payment

Do not click the message link. Open DHL’s official website independently and enter the tracking number there. DHL states that legitimate applicants are not charged to apply for jobs, complete background checks or use a recruiter.

DHL Careers and Human Resources

Search and apply through the official DHL Careers website. Career areas can include:

• Courier and delivery operations
• Warehousing
• Customer service
• Freight forwarding
• Supply-chain operations
• Customs and compliance
• Technology
• Sales and account management
• Finance
• Human Resources
• Corporate leadership

DHL Express Customer Service and Technical Support are not public employee payroll or Human Resources lines. Applicants should not pay fees to apply for a DHL job or background check. Current employees should use:

• Their supervisor or another manager
• The assigned Human Resources representative
• Internal employee systems
• An employee representative where applicable
• DHL Group’s incident-reporting system for suspected legal or policy violations

CorporateOfficeHeadquarters.com cannot access applications, schedules, payroll, personnel records, benefits or internal investigations.

DHL Workplace and Compliance Complaints

A serious workplace complaint should not be posted publicly with coworker names, detailed medical information or documents that could expose private employee information. DHL Group provides a publicly accessible incident-reporting system for suspected legal, ethical and policy violations. The system:

• Is available 24 hours a day
• Can accept anonymous reports where permitted
• Is available to employees and third parties
• Uses a standardized internal review process

Ordinary shipment, tracking and invoice complaints should still be submitted to Customer Service rather than the compliance system.

DHL Ownership, Corporate Structure and Leadership

DHL is the principal logistics brand of DHL Group. The listed parent company remains Deutsche Post AG as of this update and operates publicly under the DHL Group name. DHL Group’s primary operating divisions include:

• DHL Express
• DHL Global Forwarding
• DHL Supply Chain
• DHL eCommerce
• Post & Parcel Germany

Current leadership includes:

• Tobias Meyer: CEO, DHL Group
• John Pearson: CEO, DHL Express
• Andrew Williams: CEO, DHL Express Americas

DHL Group’s ordinary shares trade in Frankfurt and through Xetra under the symbol DHL. Its sponsored U.S. ADR trades under DHLGY.

About DHL

DHL was founded in 1969 by Adrian Dalsey, Larry Hillblom and Robert Lynn. The DHL name was created from the first letters of their surnames. DHL Group now provides logistics services in more than 220 countries and territories. Its services can include:

• International express shipping
• Parcel and e-commerce logistics
• Air and ocean freight forwarding
• Customs brokerage
• Warehousing and fulfillment
• Contract logistics
• Supply-chain management
• Transportation management
• Specialized health-care and industrial logistics

The available service, contract terms, delivery provider and complaint process depend on the DHL division and country involved.

Photos of DHL Express U.S. Headquarters

The following photographs show the DHL Express headquarters property in Plantation, Florida.

DHL Reviews and Complaints

Visible submissions to CorporateOfficeHeadquarters.com currently include individual messages involving:

• A general thank-you message that does not identify a specific shipment or service
• An email-confirmation link that reportedly did not work
• A workplace complaint involving coworkers and a supervisor

These submissions do not establish broad customer-service or delivery trends. The general thank-you submission should be expanded or excluded from rating calculations because it does not explain what DHL did or whether a shipment was resolved. The confirmation-link submission is primarily a request for assistance. The reviewer should be directed to:

• DHL tracking
• The attempted-delivery number
• DHL Express Customer Service
• The retailer or sender when the link came from an online purchase

The workplace complaint should be edited to remove:

• Detailed medical information
• Information that could identify coworkers
• Unsupported assumptions about personal relationships
• Internal documents or confidential company information

Employment complaints should be handled through the employee’s manager, Human Resources, employee representative or the DHL Group incident-reporting system. A useful DHL customer review identifies:

• The DHL division
• The approximate shipment date
• The type of shipping service
• The delivery or billing problem
• The support routes used
• Whether DHL responded
• How the issue was resolved

Do not publish tracking numbers, shipping labels, addresses, customs documents, medical details, employee records or private account information.

DHL Competitors and Related Corporate Office Pages

Consumers comparing shipping and logistics companies may also find these pages useful:

• FedEx Corporate Office
• UPS Corporate Office
• USPS Headquarters
• Amazon Corporate Office

Additional Customer-Service Resource

• DHL Customer Service Phone Numbers, Tracking and Claims Help

Official DHL Resources

• Official DHL United States Website
• DHL Customer Service by Tracking Number
• Contact DHL Express
• DHL Tracking
• MyDHL+
• DHL Express ServicePoint Locator
• DHL eCommerce
• DHL Global Forwarding
• DHL Supply Chain
• DHL Fraud Awareness
• DHL Careers
• DHL Group
• DHL Incident Reporting and Compliance
• DHL Group Investor Relations

Frequently Asked Questions About DHL Corporate Office

Where is DHL headquarters in the United States?

DHL Express maintains its U.S. and Americas regional headquarters at 1210 South Pine Island Road, Fourth Floor, Plantation, Florida 33324.

What is the DHL corporate-office address?

Written DHL Express executive correspondence can be sent to 1210 South Pine Island Road, Mail Stop #44, Plantation, Florida 33324.

What is the DHL corporate-office phone number?

DHL does not currently publish a separate public U.S. headquarters switchboard. Call DHL Express Customer Service at 1-800-225-5345 for shipment assistance.

Is 1-800-225-5345 the DHL headquarters number?

It is DHL Express U.S. Customer Service, not a dedicated corporate switchboard.

What is the DHL customer-service phone number?

Call 1-800-225-5345, also written as 1-800-CALL-DHL.

What are DHL Express customer-service hours?

DHL currently lists telephone hours as Monday through Friday from 6:00 a.m. to 7:00 p.m. Arizona Time. Its Digital Assistant is available 24/7.

What is the DHL attempted-delivery phone number?

Call 1-888-273-8876 for help with an attempted-delivery notice.

What is the DHL billing phone number?

Call DHL Express Billing Assistance at 1-800-722-0081.

What is the DHL technical-support number?

Call 1-800-527-7298 for DHL Express technical support.

What is the DHL eCommerce customer-service number?

DHL eCommerce lists 1-800-805-9306 for U.S. business customers. Consumers waiting for retailer shipments may need to contact the merchant.

How do I file a complaint with DHL?

Identify the division, contact the correct support team, request a case number and ask for escalation. Unresolved DHL Express complaints can be mailed to the Executive Office Contact in Plantation.

How do I track a DHL package?

Use DHL’s official tracking page and enter the complete tracking number. The number helps DHL identify the division handling the shipment.

Why is my DHL tracking number not working?

The shipper may have created a label without handing the package to DHL, the number may be entered incorrectly or the shipment may use another DHL division. Contact the sender when necessary.

How do I report a DHL package marked delivered but missing?

Check the delivery area and proof of delivery, then contact the merchant and the correct DHL support team to request an investigation.

How do I file a DHL damage claim?

Contact the correct DHL division promptly and preserve the packaging, contents, photographs, invoice and tracking records. The sender or merchant may need to file the claim.

How long do I have to file a DHL Express claim?

DHL’s current Shipment Value Protection guidance states that qualifying claims must be submitted within 30 days after DHL accepted the shipment.

How do I report a fake DHL text or email?

Send suspicious DHL emails, texts or account details to ph******@*hl.com. Do not click unfamiliar links.

Where is DHL’s worldwide headquarters?

DHL Group is headquartered in Bonn, Germany.

Who owns DHL?

DHL is the primary logistics brand of DHL Group. The listed legal parent remains Deutsche Post AG as of this update.

Who is the CEO of DHL Group?

Tobias Meyer is CEO of DHL Group.

Who is the CEO of DHL Express?

John Pearson is CEO of DHL Express.

Who leads DHL Express in the Americas?

Andrew Williams is CEO of DHL Express Americas.

What is DHL’s stock symbol?

DHL Group shares use the symbol DHL in Frankfurt and through Xetra. The sponsored U.S. ADR symbol is DHLGY.

How do I apply for a DHL job?

Search and apply through the official DHL Careers website. DHL does not charge applicants to submit an application or complete a legitimate company background check.

How do DHL employees report serious workplace concerns?

Employees can contact management, Human Resources or an employee representative. Suspected legal or policy violations can also be submitted through DHL Group’s incident-reporting system.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has published corporate-office addresses, company contact information and consumer reviews for many years. This page distinguishes the DHL Express U.S. headquarters from DHL Group’s global headquarters, Customer Service, attempted-delivery support, billing, technical support, DHL eCommerce, Global Forwarding, Supply Chain, careers and workplace reporting. Addresses, phone numbers, executives, legal company names, support hours and claim rules can change. Verify important information through DHL before mailing correspondence, filing a claim, paying a customs charge or traveling to an office.

Page Update Note

This DHL corporate-office page was updated to improve its coverage of DHL U.S. headquarters, DHL headquarters, DHL corporate office, DHL Express corporate office, DHL head office, DHL corporate address and DHL corporate-office phone-number searches. The update clarifies that 1-800-225-5345 is DHL Express Customer Service rather than a dedicated corporate switchboard, adds attempted-delivery, billing, technical and eCommerce contacts, distinguishes DHL’s operating divisions, updates the parent-company and stock information, adds current leadership, expands claims and fraud guidance, reviews the visible comments, removes the empty image block, and centers the existing headquarters photographs with descriptive alt text.

Last Updated: July 21, 2026

Share Your Experience with DHL

Have you contacted DHL Express, DHL eCommerce, Billing Assistance, Technical Support or the corporate office? Share a factual review below and include:

• The DHL division involved
• The approximate shipment date
• The delivery, customs, claim, billing or account issue
• The support routes you tried
• Whether DHL responded
• How the matter was resolved

Do not publish tracking numbers, shipping labels, addresses, account credentials, customs documents, payment details, employee records or private medical information.

Disclaimer

CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by or operated by DHL, DHL Express, DHL eCommerce, DHL Global Forwarding, DHL Supply Chain, DHL Group, Deutsche Post AG, any merchant, postal carrier, customs authority or delivery contractor. CorporateOfficeHeadquarters.com cannot access shipments, tracking systems, customs records, invoices, claims, MyDHL+ accounts, employee files, job applications or DHL complaint cases. Nothing on this page is shipping, customs, legal, financial, employment or insurance advice. Company information and support procedures may change.