DHL Corporate Office Headquarters HQ

I have been extorted out of $13900 since Nov 4, 2021. I have no package, they keep saying I have to pay fees to get the product. They agree by email to settle and then the day before delivery email and tell me I owe more. Even 2 different drivers have demanded money to deliver the package and it never is delivered. I have an entire paper trail in emails proving what this company has demanded and not performed on. There is also a shipper in LA involved in this and he got a refund for his part paid, but I was denied a refund even though I ask 3x. NO ethics. NO business values. Cant tell the truth. An entire group of workers who lie. They are good at passing the buck to a "board of directors".

How do you allow employees to drive by and not ring a bell(on gate) in gated property for delivery when a person is disabled. Shame on you today a driver didn't even bother to ring a bell or horn to notify delivery but drove off. Being disabled I have limited mobility. Called customer service(phoenix AZ spoke with agent Belymen Rodriguez and she was not helpful at all. She informed me that drivers cannot make contact with customers. Are you serious??Is this the type of service we can expect going forward from you. Ringing a door bell does not mean you have to get engaged with the customer and if so, get out of the public sector workforce if you can't handle the expectations of the job description. You wonder why AI is replacing humans, this is the reason. Poor management and supervisors overseeing the Staten Island, NY deliveries. SHAME ON YOU…….

I am hoping this will get to the CEO of DHL. I am Br. Richard Suttle, C.M.F., PH.D. and am currently working in Timor Leste. I had two boxes of my personal belongings sent by my Congregation from Chicago to Kupang, Indonesia. We were never informed of policies in Indonesia. When they reached Bali they were not processed properly by DHL there and after passing the time restrictions the designation was changed from personal property to import goods so customs opened the boxes. They determined it was used goods and Indonesia has a policy of not allowing used goods. After a lot of run around from DHL in Bali and customer service in Jakarta, I had to make a trip to Bali (at my expense) before my packages would be disposed of by customs. I went to customs, had to fill out a lot of paperwork, pay storage fees before my packages would then be released back to DHL for shipment out of Indonesia. I then went back to DHL and after a lot of back and forth and speaking to two supervisors in Jakarta they finally agreed to deliver my boxes to Dili, Timor-Leste with no more expenses from me. Again, they told me nothing about policies in Timor-Leste. The boxes arrived here and are now sitting in the DHL office in Dili where they are refusing to give them to me unless I pay taxes (this is because DHL in Bali labeled them as import goods instead of personal). I told them that I was not paying any more since customer service in Jakarta had agreed that I would have no more expenses. I hope you can do something and get them to release my boxes which were shipped in May and now it is the end of October. I am tired of the run around.

DHL Namibia , worst experience using DHL namibia will never recommend DHL to any one a lot of people are complaining about the same issue as dhl costumes doesn't want to release packages they feel like keeping for them slef my package is 4 week already at dhl customs , feedback is 0 out of 100 every day i call and they say they will come back to me , but i never get a call back or feedback from windhoek namibia's side. this is stealing and very poor customer services i will never use them again rather use FEDEX as i dont have the same problem with them!