DirecTV Corporate Office Headquarters 

DirecTV, After informing DirecTV that I wanted to cancel, I was transferred to the loyalty department. Kathleen, the representative, promised me a $20 discount for 12 months. However, her computer froze, and she couldn’t apply the discount at that moment. I was told I’d receive a follow-up call in two days to confirm the promotion, but no one ever called. Despite multiple follow-ups, I was eventually informed that Kathleen couldn’t apply the discount in the first place. After 20 years of service, I’ve decided to cancel my account at the end of November. DirecTV has lost my trust by failing to honor their promises.

DirecTV, Contract issues continue to short consumers on service. We have been a DirecTV customer for over 25 years. Over the past years we your organization has contract issues so service is stopped. This year like in years bast, Direct TV ESPN is impacted. Net, net, no service during peak season for football. If I don’t pay my bill you stop services. However, your organization does Not deliver services agreed for payment, and nothing is given to consumer. What discount are you giving consumers for lack of service? We along with many others plan to file a complaint with Utah better business. We are also working with other options to stop using your services.

I have been with DirecTV for over 22 yrs, and today when I called in about a promotional issue, I have never felt so disrespected, I called retention, and was put on long holds well over 20 minutes, then a dropped call,or I call it a hang up and was told I have a sports program I never signed up for as well as Showtime, is this how DirecTV treats its long time customers, that we have to beg for discount offers? And your customer service really needs to be improved if you don’t want me as customer fine! I will take my business elsewhere, I think I will probably cancel because this not the same DirecTV I started with.

The FCC needs to intervene and pull the papers on Direct TV!!! We returned to them from Dish and were given a 2-year contract at 89.99 which was their middle option, now they tell us they do not have to follow the agreement and in a very tiny line state, they can make changes to all agreements as they see fit…Call the FCC at 1-888-225-5322 and file a complaint with them. I am looking for an attorney to sue Direct TV for 100 quadrillion dollars as they would tell you they make millions daily and the fines don’t bother them

Should be ZERO Star. I’ve had this service for 10+ years and had nothing but issues when calling customer service. I was disconnecting my service cause I can’t afford it right now or until I get another job. I canceled 5 days after my billing cycle and was told that I still needed to pay the $169.09 for the remainder of the billing period. This is ripping off your customers when they can’t afford it. I’ve been on the phone for over an hour and still, a supervisor can’t help me out on the phone. I hung up and will never be a customer with you ever again. I will look at other cable services