Reach DirecTV Corporate Office Headquarters 

DirecTV, Being charged for recorded episodes. On 4 December 2024 we had enough of billing and asking to have the $2.99 charge credited back to our account. We called and after a long explanation were moved to the higher echelon service department where Johah had us reboot the DirecTV system and fixed the problem. We continued to receive the notification that our selection would be charged $2.99 for previous recordings. On 8 January 2025 the process started again, I called DirecTv 800 531 5000 and spoke with Jane who passed me to the higher echelon service department again, Brixter had me reboot the system. Once it rebooted the $ sign was gone, and we were able to view our previous recordings without the requirement to pay the $2.99. This support call required a video link from Brixter to my telephone for his viewing of the errors. These two processes took over an hour of time each one. I expect DirecTV to do better for the amount of money we are spending, if a reboot of the system is required monthly, weekly or daily let me know so we don’t have to spend this time waiting for your system to update. Thank you and Happy New Year.

DirecTV, After informing DirecTV that I wanted to cancel, I was transferred to the loyalty department. Kathleen, the representative, promised me a $20 discount for 12 months. However, her computer froze, and she couldn’t apply the discount at that moment. I was told I’d receive a follow-up call in two days to confirm the promotion, but no one ever called. Despite multiple follow-ups, I was eventually informed that Kathleen couldn’t apply the discount in the first place. After 20 years of service, I’ve decided to cancel my account at the end of November. DirecTV has lost my trust by failing to honor their promises.

DirecTV, Contract issues continue to short consumers on service. We have been a DirecTV customer for over 25 years. Over the past years we your organization has contract issues so service is stopped. This year like in years bast, Direct TV ESPN is impacted. Net, net, no service during peak season for football. If I don’t pay my bill you stop services. However, your organization does Not deliver services agreed for payment, and nothing is given to consumer. What discount are you giving consumers for lack of service? We along with many others plan to file a complaint with Utah better business. We are also working with other options to stop using your services.

I have been with DirecTV for over 22 yrs, and today when I called in about a promotional issue, I have never felt so disrespected, I called retention, and was put on long holds well over 20 minutes, then a dropped call,or I call it a hang up and was told I have a sports program I never signed up for as well as Showtime, is this how DirecTV treats its long time customers, that we have to beg for discount offers? And your customer service really needs to be improved if you don’t want me as customer fine! I will take my business elsewhere, I think I will probably cancel because this not the same DirecTV I started with.

The FCC needs to intervene and pull the papers on Direct TV!!! We returned to them from Dish and were given a 2-year contract at 89.99 which was their middle option, now they tell us they do not have to follow the agreement and in a very tiny line state, they can make changes to all agreements as they see fit…Call the FCC at 1-888-225-5322 and file a complaint with them. I am looking for an attorney to sue Direct TV for 100 quadrillion dollars as they would tell you they make millions daily and the fines don’t bother them