Reach Cox Corporate Office 

Terrible US Mail Billing they often never send the bill then threaten late fees! This happened about a dozen times in just a couple of years I will not pay any late fee at all! I’ve had to tell you people at least a dozen times since I’ve signed up that sometimes you either don’t mail my bill to me or it might be mailed too late to arrive here on time for me to cut a check and mail it to you! I have no trouble with any other payments that I pay via US Mail except yours being the only ridiculous nonsense time and again that keeps rearing its ugly head like this! I recently requested you mail me a duplicate bill and that hasn’t arrived either so maybe if the next billing cycle bill arrives on time it will reflect both the past due amount, on your account or fault not mine with the current amount which I will then pay the full total; but no late charges at all! You insult me a good customer with an A-1 Credit and History over 50 years as a good customer with banks and multiple major business establishments, but here you are kicking me to the curb with your asinine nonsense of screwing up the process, and you then have the audacity to try making me suffer some consequence for it or blame me for your inadequacy there! Perhaps I need a new company or I should send a copy of this letter to the owners of the corporation and see how things go from there!

call center is useless! I had to call Cox 3 times to get an answer to my billing question. Thankfully, 3rd rep I spoke to resolved my problem in less than 2 mins. I’m so glad there are people working in customer service that know what customer service is.

I had Cox for a total of 35 years at 2 consecutive addresses, I had pretty much all the channels I needed and more, until I was told I needed a new monitor that was outdated, so, I called to make arrangements to pick up but while Rachel had me on the line she said I’m going to do you a favor for a couple dollars more a month I can give you faster internet and more data, which I never needed so I said ok faster internet is good,, so I go pick up the box hook it up and none of MT channels came up, I was reduced to channels 1 – 20 which is basically nothing but paying 4 dollars more, which was $274,00 a monrh, Rachel never mentioned that I would lose all my channes I watch which your manager agreed was wrong and tried to rectify but I couldn’t get it to work after that UT would tell me I needed a subscription, so I got frustrated quit paying, they came and got their equipment, they I got a bill for 337,00 which they set up to take out of my account 111,00 for 3 months which I did, AND now months later a payment for $111,00 shows up on my credit and now has hurt my credit all Because the online person was dishonest and I ended up with zero channels but still paid

I want everyone to know that Cox has one tech that came out for a second service call for my phone service. His name was David was so patient and considerate of me being a senior citizen, I mean he diagnosed and replaced whatever he could, we thought the problem was fixed but later in the day I was having the same problem, luckily he gave me his number if the problem came back while he was still on his shift I could give him a call low and behold the problem came back and when I called him he came back with a new phone modem box low this was Monday today is Wednesday and since Monday night the box has not rebooted once on its own. I know I may owe Cox an arm and a leg for this service call but my landline service seems to be working just fine. so Kudos to Mr. David for all the diligent support he gave me to restore my phone service.

Worst company ever! Customer service is the biggest joke ever! Their web site is the worst! Biggest run around from these people!