Reach Out To Cox Corporate Office – Review and Complaints 

Though I appreciate your” one size does not fit all” mobile plan, how about the same for your cable. I have been a customers for over 20yrs. The cable is way over priced, I should not have to pay for 76 channels that are of no use to me, ie; 5 Spanish channels, multiple religious, news, shopping, children programs, African American networks, etc etc. If people could pick their channels and streamline them to there personal liking, they would not be leaving cable tv. But I guess a company worth billions doesn’t really care us common folks.

I live in Ocala Fl. Our area has Cox service for internet. My area has over 500 household’s in it. The service is constantly going down for several hours a day at least twice a week. My HOA has tried to conduct meetings via Internet and several times the Internet services failed and interrupted our meetings. There has been no relief for this problem in over a year. Cox offers no explanation as to why this is a constant problem. When I sign up for text message notifications regarding the problem, I get a response 6 to 7 hours after the situation has been rectified.

Prior comment was changed, here is what I had typed, the change is now in CAPS. I typed NOW, not NOT

Cox just blocked my VoIP phone service, so now I cannot call my local 911. I have no cell phone, and depend on your compeditor, which is not allowed. We traced the lack of signal to Port #5060, which is NOW blocked for my use. Cox treats people without phones as if they do not exist. Your Chat is all I have and I have yet to get the transcripts of the last 4 times I requested them using your “Chat” Scheduling initial connection resulted in the times open to suddenly gone. again and again, he found an open block ans when given to me, it gets taken away. I only have email, no call phone. I get a bill and there is no Customer Service Email address to contact. Hi Brian, Your Cox bill is now available to view online. Here’s a quick overview of your bill as of March 14, 2023. Services: Home Total Due: $49.99 Due Date: March 29, 2023 Account Number: 504102 Service Address: -9735 Cox demanded a deposit of $50, which has been paid. For What? I have no way to find out as your chat has caused me weeks of time now. WHY DOES COX NOT HAVE CUSTOMER SERVICE ACCESS TO EMAIL? I NEED TO EMAIL THEM AS I HAVE NO PHONE SERVICE ANYMORE. Please schedule connection, and / or, Stop blocking the port #5060 so I can call and regain access to 911.

I am just wondering if anyone else is having this problem. For the last 6 months I have received an email saying that my bill is ready for me to pay. On that email there is a place where I can toggle to sign into my account. When I use it to make a payment the system will not let me sign into my account with my valid User ID and Password. It says there in a problem and try back later. However, after a week of trying back it still will not work. Each month I have called in on a live agent chat or on the phone. I have told the person I am talking to about the problem. Each month they give me a new password which works for that month. However, the very next month it does not work and I have to go through the whole process again. This is idiotic. No other website has this problem. Amazon, Ebay, Home Depot, Walmart, etc. I have no problem with. Only Cox. I am fed up with this no service. It seems to me not to be too much to ask that someone contact their technical department, explain the problem and fix it.

Cox customer for over 30 years. Having freezing, distorted pictures, no internet over 4 months. Terrible service. I am looking into other options.