Publix Corporate Office HQ 

Inappropriate Term: Hearing Impaired!

The link, https://progressivegrocer.com/publix-pharmacy-offers-auxiliary-aids-services, stated “Publix can communicate with customers who are deaf, hearing impaired or speech impaired via hearing loop assistive listening equipment and telecommunication relay service.”

Please be advised that the term “hearing impaired” is unacceptable. Please use “hard of hearing” instead.

This term is no longer accepted by most in the community but was once preferred primarily because it was viewed as politically correct. For example, declaring oneself or another person deaf or blind was considered somewhat bold, rude, or impolite. At that time, it was thought better to use the word “impaired” along with “visually,” “hearing,” “mobility,” and so on. “Hearing-impaired” is a well-meaning term that is not accepted or used by many deaf and hard-of-hearing people.

The words “deaf” and “hard of hearing” are not negative for many people. Instead, the term “hearing-impaired” is viewed as unfavorable. The term focuses on what people can’t do. It establishes the standard as “hearing” and anything different as “impaired,” substandard, hindered, or damaged. It implies that something is not as it should be and should be fixed. To be fair, this is probably not what people intended to convey by the term “hearing impaired.”

Every individual is unique, but there is one thing we all have in common: we all want to be treated with respect. To the best of our unique abilities, we have families, friends, communities, and lives that are just as fulfilling as anyone else. We may be different, but we are not less.

What’s in a name? Plenty! Words and labels can have a profound effect on people. Show your respect for people by refusing to use outdated or offensive terms. When in doubt, ask the individual how they identify themselves.

We are Deaf, not people with impairments (obstacles) in life!

I hope you and your people respect by refusing to use the outdated and offensive term. Hearing loss is more acceptable for everyone who is not just deaf.

Publix, Hello ✨️ the Crestview FL Publix is 5 🌟 🌟 🌟 🌟 🌟 = true superstars in every sense. They are a wonderful + positive team that really embody the very best of Publix well known exceptional customer service + highest standards for grocery food cleanliness + food safety. Plus they are just really nice authentic genuine good folks! A+++ across the board to Publix @ Bent Creek Shopping Center!

Interview with Grove Park Manager John! I recently interviewed for a position at Grove Park . The manager there, John, actually yawned, I mean yawned through the entire interview. He did not apologize about it, not once. I needed a job and thought I wanted to be part of the experience at Publix. Now I am not so sure.

This afternoon I contacted Publix pharmacy at 1255 US HWY 1, Vero Beach, Fl. 32960 and spoke to the pharmacist Chrissy Zeigoer regarding the price of a prescription for Paxlovid. Ms. Zeigoer was extremely helpful, she took some information over the phone and enrolled me in a program that provided the drug with NO Copay. The prescription cost went from over $1000 to nothing. Her concern for her patients and for the public image of Publix is admirable and I am very grateful.

The weekly flyer frequently advertises things that are not available and there is no alternative. Publix has gone down. The quality service is not like it use to be. Some of the employees are rude and they need to think before they speak.