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  • Reach Out To Optimum Corporate Office – Review and Complaints

Reach Out To Optimum Corporate Office – Review and Complaints 

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Optimum corporate office is located in Long Island City, New York. This post provides detailed insights into Optimum, including their main office address, contact numbers, and an overview of the company’s services and customer focus.

How To Contact Optimum Corporate Office Headquarters HQ

Optimum Headquarters: An Overview

Optimum Corporate Office HQ

Maps and Directions To Optimum Corporate Office in New York

Optimum’s Role in Telecommunications and Media Services

Optimum, a brand of Altice USA, offers a comprehensive range of telecommunications and media services, including high-speed internet, digital cable television, and voice services. Known for its innovative approach, Optimum seeks to provide enhanced connectivity and entertainment solutions to its customers. In addition to traditional offerings, Optimum is actively involved in the development of cutting-edge technologies such as fiber-optic broadband to deliver faster and more reliable internet services. The company also caters to the modern consumer’s demand for flexible and on-the-go media consumption through its streaming services and mobile apps. With a customer-centric approach, Optimum continuously upgrades its service portfolio to include features that meet the evolving needs of residential and business customers, such as advanced Wi-Fi solutions, comprehensive security packages, and tailored business communication tools. This commitment to advancement positions Optimum as a progressive player in bridging the digital divide and enhancing the day-to-day connectivity experience of its diverse customer base.

The Competitive Landscape of Telecommunications and Optimum’s Position

In the rapidly evolving telecommunications industry, Optimum competes with other major providers like AT&T, Verizon, Comcast, Cox, Xfinity, and Spectrum. The company differentiates itself by offering competitive pricing, various bundle options, and a focus on customer satisfaction and technological advancement. Optimum’s strategy also includes providing tailored solutions for different customer segments, including individual households and businesses, ensuring that their specific connectivity and entertainment needs are met. Additionally, Optimum invests in community outreach and customer service initiatives, recognizing the importance of local engagement and support. Their emphasis on delivering an uninterrupted and high-quality service experience is further demonstrated through their commitment to network resilience and expansion, particularly in underserved areas. This comprehensive approach allows Optimum to not only compete but also establish a loyal customer base in a market characterized by rapidly changing technology and consumer preferences.

Optimum’s Dedication to Customer Experience and Technological Innovation

Optimum is committed to delivering a superior customer experience through continuous technological innovation. The company invests in advanced network infrastructure to provide reliable and high-speed services, catering to the increasing demand for broadband connectivity and streaming content.

Optimum’s Parent Company – Altice USA

Altice USA, the parent company of Optimum, is a leading telecommunications and media company. Based in Long Island City, New York, Altice USA delivers residential and business services to millions of customers across the United States. These services include high-speed internet, cable television, and voice offerings, all aimed at connecting people and businesses with innovative and reliable technology. As a major player in the telecom industry, Altice USA focuses on delivering cutting-edge products and exceptional customer experiences. The company’s dedication to enhancing its network capabilities and expanding its service portfolio makes it a key influencer in the world of digital communication and media.

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Disclaimer

Note: CorporateOfficeHeadquarters.com is not officially affiliated with Optimum or Altice USA. The content provided is for informational purposes and serves as a platform for customer reviews and feedback.

Sharing Your Experience with Optimum Complaints, Reviews, Feedback, and Comments

We welcome your insights and experiences with Optimum’s services, customer support, and overall service quality. Your feedback helps others gain a better understanding of the company’s operations and its commitment to providing quality telecommunications and media services. Feel free to share your thoughts in the comments and reviews section below.

2.2
Rated 2.2 out of 5
2.2 out of 5 stars (based on 3,749 reviews)

JR Food Mart Customer Service Issue

Rated 1.0 out of 5
February 26, 2024

Unprofessional customer at the register up front! Unprofessional customer service I was at the scan machine trying checking lottery tickets . I notice the machine was not scanning appropriately so I ask the young lady that work there, could she scan it at the register. She walked off unprofessionally without helping attitude nasty, every time you go inside the store her attitude is terrible all the time. Please someone inside the store at the time and you will see for yourself. Terrible experience

Ms.

Hyundai Peeling Paint Issue

Rated 1.0 out of 5
February 21, 2024

Horrible. This whole situation with the PEELING PAINT on a car that is garage kept with 50,000 miles (Hyundai Santa Fe) We have, for generations, been a Hyundai family if I’m not mistaken it adds up to about 13 vehicles. I have called every local service manager, and guess what? They are out of the office & NEVER a return call and it’s been 5 months. I have been patient and had every intention to stay that way…we have been bamboozled by your company and your CHEAP Korean paint.

Susan Baxter

GL Homes Estero FL Warranty Issues

Rated 1.0 out of 5
February 18, 2024

Punch Out list not finished before closing; 6 weeks getting nowhere with damaged interior surfaces. Losing faith in GL Homes! We have been trying to get damaged surfaces fixed two weeks before closing. Our Construction managers did not deliver the promised solutions. We unfortunately closed on the home on January 29th and the Warranty department is giving us lip service. We want to communicate with only one person. We want to hire professional contractors. Photos have been uploaded to the Warranty App. Letters have been sent to Warranty. We are getting nowhere, nothing has been done but scheduling faucet fixtures squaring by plumber in 2 weeks!! My yard looks like a junkyard! We had to purchase a shop vac and vacuum a bag full of concrete out of our driveway. All our windows are Severely Scratched and need to be replaced. All our doors and hardware are shoddily hung. Our upgraded $7,200 handrail and staircase have holes, and unevenly finished cracked edges and need to be refinished by a professional. Our floors’ white grout is dirty and uneven, and the tiles are chipped. Our both upstairs tubs are deeply scratched and rusting and need to be Changed. Our upstairs mirror and sink are chipped and they need to be replaced. The upgraded front door’s windows are scratched and terrible paint job. All the thresholds are damaged and need to be replaced. We built a new home because we wanted a new home and new surfaces. Not surfaces that look 100 years old. Our son is building next door. Our friend is building 4 doors down. We believed in GL Homes’s reputation, which advertises the ultimate in quality. We loved the sales team and the nice contemporary Architectural Design of the homes. The Exquisite entrance Waterfall, the community, location, and underground utilities. We want to communicate with someone in management. We cannot have our furniture delivered. We cannot have our steps and upstairs finished. We want Priority so remedies can commence in the correct order immediately. We have been pushed around for 6 weeks. We are not marking every surface that needs to be fixed. It took me one hour just to mark one step, as is shown uploaded in the Warranty App. My uploading of the front door was closed. It was written every problem needs a separate ticket. Why didn’t the construction managers, and warranty supervisors upload anything before we closed or even after?? Please call us tomorrow. Gulayse Ergun (330)705-2770 RiverCreek, Estero, Florida. My housekeeper and I have been working 6 days just to clean the dirt and grout cement on tiles.!! No finished surfaces were protected. Countertops were used as sawhorses. The master bathtub surround metal sticks out like a sharp sword – who would approve of this, why wasn’t a round corner installed? More photos are uploaded onto the warranty app. This is not my job to be marking and cleaning for 2 weeks. Someone needs to come from the Corporate office, be our guest for dinner, and firsthand witness what we are Struggling with. Instead of being happy with our new home and moving in, we are horrified at the damages and shoddy workmanship. We need your help. ASAP

Gulayse and Hulusi Ergun

Jim n Nicks Customer Service Issue

Rated 1.0 out of 5
February 15, 2024

On February 14th, 2024 around 8:44 p.m. I purchased meals for our family which was two double burger meals and hot wings. The double burger that I bit into had a latex glove in the middle and wrapped around the bottom. After the contact with the latex, my mouth experienced a breakout and a swollen throat. Negligence, pain, and suffering! I drank Benadryl to resolve the problem.

Jimmy Hyde iii

Jersey Mikes Customer Service Issue

Rated 1.0 out of 5
February 12, 2024

Bad Customer Service blaming third-party website!

21040-F Frederick Rd, Germantown, MD 20876

Has no idea why I have gotten charged for food that is not available to pick up. Told to contact the manager, and then 18 minutes later, I was told to contact their website. If you are in need of food in exchange for your money, do NOT come to this location. I told him it was not in the system and that I needed to come back to speak to David Campos. Alejandro Castillo was not able to do anything after asking to view my email confirmation, my text messages, and then their website.

It is unacceptable to place blame on the customer for their third-party app.

My time has been wasted with no energy to fuel my frustration.

41 mins

No food

Must return to the store for a possible refund if the manager chooses to respond, instead of calling me during his work shift tomorrow at 11 -6 / or so, told by Alejandro Castillo.

Mrs. Ashley S. Thomas

Optimum Customer Service Issue

Rated 1.0 out of 5
February 6, 2024

Service down was told by my NJ Board of Utilities not to pay .. My complete service kept dropping. After a week of going around like a hamster on a wheel, Optimum Techs advised me they did not know what was causing the dropping in my neighborhood. Since I needed my internet for my work .. I canceled Optimum and went with another provided. Now Optimum wants me to pay for the days I had limited service plus wants me to pay til the end of the billing period even though I canceled and returned all their equipment !!! I called the NJ Board of Utilities and filed a claim. They told me not to pay the bill since they just took Optimum to court for this exact reason and they are not allowed to do this.

Cindy A Bangaree

Optimum Customer Service Issue

Rated 1.0 out of 5
January 31, 2024

I was mislead with the wrong information. I kept asking for a supervisor and wasn’t transferred to a supervisor. Instead I kept getting put on hold and was continuously given incorrect info. I’m very unhappy and I want to take this issue up to the highest command because I feel violated.

Eric Valentin

Optimum Issue Morris County New Jersey

Rated 1.0 out of 5
January 29, 2024

Nightmare problems with Optimum in Morris County New Jersey this past week! Waited 17 hours for techs to come to my house and on the phone with tech support and customer service this past week over 5 days. Optimum wanted to update our Altice box and modem to new technology. Tech came Thursday and got the internet done with new modem but could not get the cable box to work. Phone tech could not get it to work either later that night. Waited Friday for tech from 8:00am-2:00PM only to be told he came, and we were not home, blatant LIE, tech never came. Swapped boxes myself Saturday at the store and could not get it to work, 1 hour with phone tech to tell me new box was bad. Scheduled tech for Sunday 2:00-5:00. Text at 2:18 that he was on way but never showed up, only to be told that he came, and we cancelled at door, again blatant LIE. Supposed to then come before 7:30PM but never came. Promised first appointment at 8:00AM Monday but never came, told us no appointment scheduled, third blatant LIE. Finally went again to store myself and got a new box, 30 minutes on phone with tech finally got box working. Terrible company with terrible customer service and techs that LIE to cover up not showing up. 0 STARS!! Funny, doesn’t let you put 0 stars above, LOL!

Kevin Y

Optimum If I could Give a Zero I Would

Rated 1.0 out of 5
January 28, 2024

Terrible service, lack of follo -up and understanding of the issue, calls are routed overseas, service techs do not care when they come onsite–just terrible!

WP Resident

Optimum Customer Service Issue

Rated 1.0 out of 5
January 27, 2024

Account was HACKED! A few months ago, someone hacked into my account and closed it out and opened a new account in their name and my address. Optimum never notified me to confirm. Here started my problem. 1) NO TV, INTERNET, PHONE 2) NO ONE COULD ANSWER WHY THIS HAPPENED AND ALL THEY DO IS SWITCH FROM DEPT TO DEPT. 3) FINALLY THEY HAD TO OPEN A NEW ACCOUNT WITH THE SAME NUMBER BUT A “3” AT THE END. THIS WOULD HAVE BEEN FINE EXCEPT, I NOW LOSED ALL THAT I HAD WITH MY ORGINAL ACCOUNT WITH “1” AT THE END! INSTEAD OF SHOWING I HAPPEN BEEN A CUSTOMER SINCE CABLEVISION CAME TO LONG ISLAND IT SHOWED I WAS A NEW CUSTOMER. 4) WHEN YOU GET SOMEONE FROM OVERSEAS, THEY HAVE NO IDEA WHAT TO DO AND THEY ARE HARD TO UNDERSTAND. WHEN I REQUEST TO SWITCH TO THE U.S., THEY GIVE YOU A BOLOGA STORY. WHEN I TELL THEM “THERE IS A LAW THAT WHEN I REQUEST TO BE SWITCHED TO THE U.S. THIS SHOULD BE DONE” YOU HEAR ANOTHER STORE”. 5) WITH ALL THIS HAPPENING I HAD TO REDO MY ACP SINCE, MY ACCOUNT NOW HAD A “3” AT THE END. 6) CHECKING MY PAYMENT I SENT, I NOTICED IT NEVER GET ONTO MY NEW ACCOUNT AND HAD BEEN PLACED ON THE CLOSED ACCT! WHY WOULD YOU PLACE ON AN ACCOUNT CLOSED! WHY WOULDN’T SOMEONE CONTACT ME FROM BILLING TO ASK WHERE TO PLACE THIS PAYMENT? WHY DIDN’T SOMEONE FROM BILLING READ THE 10000 NOTES REGARDING WHAT HAPPEN?????? I AM NOT VERY HAPPY WITH THIS WHOLE THING. I THINK THERE ARE TOO MANY HANDS IN A BASKET AND NO ONE KNOWS WHAT TO DO!!! YOU CAN’T EVEN CONTACT ANYONE FROM CORP OFFICE FOR HELP!!! THIS IS NO, NO WAY TO DO BUSINESS AND I WONDER HOW OPTIMUM HAS CUSTOMERS????? THERE IS MORE TO THIS STORY BUT, I WILL RUN OUT OF ROOM

Bonnie
Corporate Office Headquarters