Lancome Corporate Office Headquarters

Lancome Corporate Office Headquarters
L’Oréal USA, Inc.
75 Fifth Ave.
New York, NY 10017 USA
Corporate Phone Number: 1-212-818-1500
Customer Service Number: 1-800-526-2663

  • I have been a Lancome customer for more than 25 years and one of my favorites has been your Progres Eye Cream. About 20 years ago, a woman in Lancome, at what was once called Foley's in Dallas, had recommended this eye cream and I was amazed. I thought I had tried everything out there in an effort to correct my under-eye circles, but this eye cream actually worked and, for the first time ever, I no longer had to wear a concealer! In addition, there was a tremendous difference in how well it hydrated my eye area – and I could actually see a difference the very first time I used it! I have been desperately looking for more of this fabulous product ever since I learned it had been discontinued and I was wondering if you could recommend a site where I might find more of it. Needless to say, it is frustrating when a product is discontinued and you don't find out until you are down to the last drop and you go to purchase more. Why can't cosmetic manufacturers notify in advance the stores that sell their products so that they in turn can alert their customers who might want to stock up on the product?

    Carolyn K. – Plano, TX

  • I really do not know why I am wasting my time it does not seem to matter to anyone at Lancome what the customer wants. But I will beg one last time to bring back Viviviance Eye Gel. It worked, you nor any other cosmetic company offer any eye product that does anything!

  • As with most favorite makeup, I can no longer find the Lancome Bois de Rose Sheer lip color. I'm down to the nub of my last tube. My skin tone is such that this has been the ONLY shade I can wear and look my very best. I've checked Amazon and other sites which show "unavailable". Is there ANY way I can locate this amazing lip color?

  • In the past year you have discontinued one of the colors of a product (foundation) that i've used. I went to great pains to figure out another color only to discover that you're discontinuing the entire line (photogenic) Its a $47 product and due to the comments above where it seems you are always discontinuing things, I will no longer shop Lancome and will completely change brands. So foolish on your part to discontinue shades and lines of products.

  • Lancome,Please consider this E-Mail, My name is John Harp from the Tampa Bay area in Florida, For several years I have been searching for two mens frag that Lancome produced, # 1 is Programme Homme, and Sagamore, Two of the best frag that has ever been produced for men, I have been to every store in my area that sells Lancome products for men, they have never heard of these two frag, Is it still available, if not that is a big mistake on your companys behalf, Where can I purchase it, If not produced anymore can they pull out the formula and produce it again, Every person that smells these colognes want to purchase it. If Lancome discontinued these products, They really need to re-evaluate a poor decision like that. Lancome makes very few mens frag, These two are the ones they should have kept on market.

    • Lancôme ended Programme Homme 20 plus years ago and yes it was the best ever made and yes the worst call ever to discontinue this product. You can get old bottles on ebay but it's not cheap. And who knows if it smells right after so many years.

  • I was in the Lord & Taylor Fifth ave store two days ago and have to say that your representative, Theresa Roselli, was beyond amazing and has made me a customer for life. She gave me The Best Makeover I have ever had and was so informative and knowledgeable about the products. She was never pushy, rather completely professional and charming. Keep her … she is fantastic! Ann Henningsen

  • I'm a pretty easy going gal who relies on your samples to decide her purchases and have spent in excess of $300 bucks this past month on Lancome. However the Gurnee IL Ulta store which carries your product line sees fit to put deluxe samples in Clinique jars that are 1/3 the size of Lancome deluxe samples. And their employees were completely unaware of the promo for one of your night creams. It was embarrassing for you, to say the least. You can do better than that! Get on Ulta before they destroy your good name by putting your product samples in Clinique jars!!

  • I have been a customer of Lancôme for over 30 years! I have used the Absolue Makeup foundation cream in the jar for very dry skin, as I need extra coverage. My skin is very fair and I have used the lightest shade, Pearl 10, for years. The color/tint of the foundation changed earlier this year and instead of a porcelain tint, it is ORANGE!!!! ORANGE!!!!! I have gone to Dillards, Neimans, Macys…to find a correctly tinted jar of Pearl 10 and they are all sold out. All I can find is the ORANGE PEARL 10!!!!! This infuriates me to no end! So now, I am forced to switch to another brand of foundation makeup. As it stands, I am so angry that I will no longer be using any Lancôme products. Sad, but true! Sharon Blalack, Houston, TX

  • I have been a long time customer of Lancôme. But in the past year I am very disappointed in your products. The lipsticks and glosses got so small that after a few uses it's gone. The quality has definitely gone down hill. I already switched to another brand. Sorry, you don't care about the customer.

  • Your prices have gotten way too high. Also, my favorite make-up was discontinued ("improved"). Not really! Here's a sincere suggestion: When you plan the promotions: — keep the cute bags the free stuff comes in and use the savings to lower your prices. I am switching to another brand after 15 years as a Lancome customer. I am offended by $25 price tag for a plain, no frills eye liner pencil. Also by $48 price for a bottle of make-up and $38 for a little tube of pore minimizer. Please!

    • If you're that cheap go to Wal-Mart. Prices go up its the economy. Educate yourself or go to clinique and get mediocre products.

  • Please put a real beauty like Bar Rafaeli as your Lancôme face. Penelope Cruz supports economic terror against Israel through the soon to be illegal bds movement Please remove hatred and bigotry from your line of beauty. A real beauty would see the beauty in Israel.

  • The only thing worse than testing on animals, is the corporate culture of allowing Vice Presidents to BULLY their employees…harassment runs rampant in this company. Several high level "VP's, have been involved in major harassment lawsuits.

  • Are you aware that a major Internet scammer is using a photo of one of your products to promote their own line of second-rate "wrinkle-creams?" If you want further information, please contact me at

  • I would like some clarification on how the Elite Rewards program works. If I make a purchase at. counter, not online, how does it track my purchase and add my points?

  • Halibery I have been Lancome customer for about 40 years.Twice a year I shop for Lancome volumizer mascara , eyecream, and my favorite parfume. The fabulous fragrarance last for days,it brought me feeling of frashness and confidence. . My last purchase disappointed me, the parfume doesn't last long, I am talking a moments, perhaps the time I apply the parfume, mascara smears allover my face, chanks of mascara foling off my eyelashes, eyes looks messy and inperfect. I am asking for refund, hope you will improve the quality, and I'll be back as Lancome customer.

  • I worked with lancome, their products are overpriced, have very poor quality. This company doesnt invest in their beauty advisors, there is no lancome training. at the counter i found managers with no skills, beauty advisors that have no clue in skin care.

    • I didn't know all this information. I used Lancôme in the 1990s. I was wondering about the product. The lipstick dried my lips out. The beauty advisor made a mistake in my order. I can not drive…It was raining, 30 miles away and mother is in young 70s. The beauty consultant (manager of Lancôme dept) gave me an open container…I just asked for an extra sample that came with gifts. She had to go to the back. I just noticed it. I want to get my money back after reading..BAD!

  • This is for the corporate big wigs. There is absoulutly no reason to test on animals there are viable alternatives that are much more reliable. Even though you have that masive gift with puchase i will not buy Lancome &Loreal and any other product that is behind the times- Trish Mcevoy doesn't test on animals buy buy. The greatness of a nation and its moral character can be judged by the way its animals are treated MG

  • A very long time Lancome customer I truly, truly, truly was upset when I purchased my Lancome Absolue. You advertise Lancome of Paris, however, this product was manufactured in JAPAN!!!!!!!!!!! What a slap in the face to me and this country. I consider this false advertising, and will never ever purchase any Lancome products. I would return all my Lancome products in a heart beat, however, I don't know if I could receive a refund.

    Looking forward to a response from Lancome

  • I have been a lancome user for 14 years. I use your moisturizes, eye cream, cleanser, etc. and the best teint idole ultra 14 hrs foundation which I love the most out of all the foundation out there in the market. I was extremely sad that you discontinued that foundation and I have been shopping over 9 mos to find a closed match but nothing came close at all!!! I don't understand why you took it away when there was nothing wrong with the product and changed the formula of that foundation. the new ultra 24 hours is horrible!! It did not blend well, way too dry, cakey and it disappeared after awhile and it made your face look ugly. I hope you will reconsider to bring back teint idole ultra 14 hrs please please!!! I hope someone would read lancome reviews on ultra 24 hrs online and there were many negative feedbacks about this new product. thank you for your time and reconsideration. where can I order teint idole 14 hrs????

  • Sometimes I feel I am a Lancome Junkie, I use most all your products. But the one I love the most is POEME…I am so upset that you are discontinuing this perfume. It is amazing and I get tons of compliments everytime I wear it…
    any chance you will bring it back???

  • I'm a longtime Lancome customer and am so disappointed in the perfume I have used many times my last purchase was on February 24, 2013 which was "lancome miracle" I was so saddended by the lasting aroma. It used to last me a year this time only three months.It was not worth the $70.20 I would like a refund or gift certificate. My name is Rosa purchase #314775802039

  • I understand that Lancome has been taken over by Loreal, and that Lancome did NOT test on animals at all. But Loreal does test on one percent of its producet. There is no justification for using animals to promote and make a profit off of products for human consumption. How can you sleep at night knowing you cause animal suffering? I will not buty anymore Lancome produects – I use to buy all my cosmetics from Lancome BECAUSE THEY DID NOT TEST ON ANIMALS. It is simply unconscionale and inhumane. I am a health care policy analyst and I will spread the word of your inhumane practices. Sincerely, Katherine Belinn


    • I am writing because I am a long time customer, but since your spokeswoman is Penelope Cruz, and she is hostile toward Israel. I will no longer use Lancome.

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