Chanel’s global corporate headquarters is in London, while Chanel, Inc. maintains its U.S. corporate and legal office at 9 West 57th Street, 2nd Floor, New York, NY 10019. The French Chanel entity has its registered office at 135 avenue Charles de Gaulle, 92200 Neuilly-sur-Seine, France. Chanel does not prominently publish a universal corporate-office phone number, but U.S. Client Care can be reached at 1-800-550-0005. Customers with order, return, repair, boutique, fragrance, beauty, fashion, jewelry, watch, or product complaints should normally begin with Client Care or the boutique or authorized retailer involved before escalating an unresolved concern to a corporate office.
Chanel Corporate Office and Headquarters Contact Information
- Luxury Brand: Chanel
- Global Parent Company: Chanel Limited
- U.S. Operating Entity: Chanel, Inc.
- French Operating Entity: Chanel, société par actions simplifiée
- Ownership Status: Privately held
- Global Headquarters: London, United Kingdom
- Current Chanel Limited Address: 5 Barlow Place, London W1J 6DG, United Kingdom
- Future London Headquarters: A new Berkeley Square global headquarters is scheduled to open by the end of 2026
- Chanel U.S. Corporate and Legal Address: 9 West 57th Street, 2nd Floor, New York, NY 10019, USA
- Chanel France Registered Office: 135 avenue Charles de Gaulle, 92200 Neuilly-sur-Seine, France
- Universal Corporate Phone Number: No current universal corporate switchboard is prominently published
- U.S. Client Care Number: 1-800-550-0005
- U.S. Client Care Email: cu**********@*******sa.com
- U.S. Client Care Hours: Monday-Friday, 9 a.m.-10 p.m. ET; Saturday-Sunday, 10 a.m.-6 p.m. ET
- France Client Care Number: +33 9 75 18 15 09
- Canada Client Care Number: 1-888-924-2635
- Online Contact Form: Contact Chanel Client Care
- Official U.S. Website: Chanel.com
- Frequently Asked Questions: Chanel FAQs
- Boutique Locator: Find a Chanel Boutique
- Fashion Care and Repair: Chanel & moi Services
- Anti-Counterfeit Team: an*************@****el.com
- Privacy Questions: pr*****@****el.com
- Careers: Chanel Careers
- Privacy Policy: Chanel Privacy Policy
- Legal Statement: Chanel Legal Statement
- Anti-Counterfeit Information: Report Suspected Counterfeit Chanel Products
The number 1-800-550-0005 is Chanel’s U.S. Client Care number. It should not be described as a corporate switchboard, executive office, Human Resources number, legal department, or dedicated complaints-department line.
Chanel’s current official U.S. pages do not prominently publish 1-212-688-5055 as a corporate-office or customer-service number. The previously listed fax number and older French switchboard number should also not be relied upon without current confirmation from Chanel.
Where Is Chanel Headquarters?
Chanel’s global headquarters is in London, United Kingdom. Chanel Limited is the private parent company of the Chanel group and is currently listed at:
Chanel Limited
5 Barlow Place
London W1J 6DG
United Kingdom
Chanel has also announced a new global headquarters in Berkeley Square, London, scheduled to open by the end of 2026.
This means Paris and New York remain extremely important Chanel corporate, creative, commercial, and regional centers, but neither should currently be described as the worldwide headquarters of the Chanel group.
The London offices are not public product-return centers, authentication counters, repair workshops, or walk-in customer-service locations.
Where Is Chanel’s U.S. Corporate Office?
The current U.S. corporate and legal address for Chanel, Inc. is:
Chanel, Inc.
9 West 57th Street, 2nd Floor
New York, NY 10019
This is the address readers generally seek when searching for the Chanel corporate office in NYC, Chanel New York headquarters, Chanel U.S. office, or Chanel corporate mailing address.
The New York office should not be confused with a Chanel fashion boutique, Fragrance and Beauty boutique, repair location, warehouse, online-order return center, or public complaint counter.
Customers should not visit the corporate office expecting an immediate refund, product inspection, authentication decision, repair, exchange, or meeting with an executive.
Where Is Chanel’s Head Office in France?
The registered office of the French Chanel entity is:
Chanel
135 avenue Charles de Gaulle
92200 Neuilly-sur-Seine
France
Neuilly-sur-Seine is located immediately west of Paris but is a separate municipality. The office may be described in general searches as Chanel’s Paris headquarters, Paris head office, France head office, or Chanel S.A. headquarters.
It is more accurate to call it Chanel’s French registered office rather than the global headquarters.
France-based customers seeking help with an order, boutique, repair, product, or after-sales concern should normally begin with French Client Care at +33 9 75 18 15 09 or use the contact options on Chanel’s French website.
Chanel Ownership and Corporate Structure
Chanel Limited is a private company and the parent of the Chanel group. The company is controlled by the Wertheimer family, including brothers Alain and Gérard Wertheimer.
The global group includes regional and product-focused entities such as Chanel Limited, Chanel, Inc., the French Chanel company, and other Chanel businesses operating in different countries.
Leena Nair serves as Chanel’s Global Chief Executive Officer. Chanel’s governance structure also includes a Global Executive Chairman, a board, and an executive committee responsible for group strategy, operations, finance, legal affairs, people, technology, sustainability, and the company’s major product activities.
A customer’s receipt, order confirmation, boutique documents, repair paperwork, privacy notice, or employment record may identify the specific Chanel entity responsible for an individual transaction or relationship.
Chanel Corporate Office vs. Client Care and Boutiques
Chanel’s corporate offices handle global and regional leadership, brand management, legal matters, governance, finance, privacy, corporate employment, technology, communications, real estate, and long-term business strategy.
Chanel Client Care handles questions about:
- Online orders and delivery
- Returns and refunds
- Fashion, handbags, shoes, and accessories
- Fragrance, makeup, and skincare
- Watches and fine jewelry
- Appointments and boutique information
- Care, maintenance, and repair services
- Account and website issues
- Product availability and general information
A Chanel boutique should normally be the first contact for a purchase made at that location, a boutique employee interaction, an appointment, a repair accepted by that boutique, or a product that requires physical inspection.
An authorized department store or other retailer generally controls the return and refund process for merchandise it sold.
Choose the Correct Chanel Contact Route
- Chanel.com order: Contact U.S. Client Care at 1-800-550-0005, email cu**********@*******sa.com, or use live chat.
- Boutique purchase: Contact the boutique shown on the receipt and ask for management assistance.
- Department-store purchase: Begin with the retailer that accepted payment.
- Return or refund: Follow the policy applying to the purchase channel and retain the return confirmation.
- Fashion repair: Contact a Chanel Fashion boutique or use the Chanel & moi service information.
- Watch or jewelry service: Contact the selling boutique or a Chanel Watches and Fine Jewelry boutique.
- Fragrance or beauty concern: Contact Client Care or the store that sold the product.
- Suspected counterfeit: Email an*************@****el.com.
- Privacy request: Email pr*****@****el.com or use Chanel’s privacy request process.
- Accessibility problem: Contact Client Care and describe the affected page, feature, or boutique access issue.
- Employment application: Use the official Chanel Careers website and the contact information associated with the posting.
- Canadian support: Call Canadian Client Care at 1-888-924-2635.
- Unresolved U.S. corporate matter: Document earlier Client Care and boutique contacts before writing to the New York corporate office.
What to Have Before Contacting Chanel Corporate
- The boutique, website, or authorized retailer involved
- The purchase or service date
- The order number or repair reference
- The product type, style, reference number, or serial information when appropriate
- The original receipt or proof of purchase
- Delivery, return, repair, or refund confirmations
- Photographs showing the product or packaging when relevant
- The names or roles of advisors and managers previously contacted
- The Client Care message or case reference
- A concise timeline and the specific resolution requested
Do not publish complete order numbers, payment-card information, account passwords, gift-card details, home addresses, private phone numbers, email addresses, identification documents, repair serial numbers, or unredacted receipts in public comments.
How to Escalate a Chanel Complaint
Begin with the Chanel boutique, authorized retailer, or online support team responsible for the purchase.
Explain the issue clearly, identify the product or transaction, provide the relevant dates, and state the requested resolution. Ask for a case, repair, or message reference and retain all correspondence.
If the concern remains unresolved, call U.S. Client Care at 1-800-550-0005, use live chat, submit the official contact form, or email cu**********@*******sa.com.
For a substantial U.S. corporate concern that remains unresolved, written correspondence may be sent to:
Chanel, Inc.
9 West 57th Street, 2nd Floor
New York, NY 10019
For a matter involving the French Chanel entity, written correspondence may be addressed to:
Chanel
135 avenue Charles de Gaulle
92200 Neuilly-sur-Seine
France
Send copies rather than original receipts, certificates, repair paperwork, identity records, or valuable merchandise. Do not ship a Chanel product to a corporate office unless Chanel provides written instructions and an authorized shipping method.
Chanel Order, Return, and Refund Complaints
Order complaints may involve delayed delivery, a missing parcel, damaged packaging, an incorrect item, a cancelled order, a return that has not been processed, or a refund that has not appeared.
Contact the seller shown on the order confirmation. An order placed through Chanel.com should be handled through Chanel Client Care, while an order placed through another retailer is generally subject to that retailer’s procedures.
Keep the shipping record, delivery photograph, return label, carrier receipt, refund confirmation, and payment statement.
Request written confirmation of any replacement, return acceptance, refund amount, or expected processing date.
A public review on this page does not create a return request or Client Care case.
Chanel Repair and After-Sales Complaints
Chanel offers care and after-sales services for eligible fashion, watch, jewelry, and other creations. The available service depends on the item, condition, purchase history, location, and evaluation by Chanel.
Repair complaints may involve an estimate, service charge, repair time, parts availability, communication, product condition, or disagreement over whether the reported issue is covered.
Ask for written documentation showing the item accepted, visible condition, requested service, estimated cost, expected completion date, and repair reference.
Photograph the item before surrendering it for service and retain the intake receipt. Do not publish serial numbers or full repair references publicly.
CorporateOfficeHeadquarters.com cannot determine whether an individual item is authentic, repairable, defective, or eligible for complimentary service.
Counterfeit Chanel Products and Fake Support
Chanel maintains a dedicated anti-counterfeit resource and publishes an*************@****el.com for suspected counterfeit products.
Chanel states that it does not sell factory seconds or “second quality” merchandise. Be cautious with websites, social-media sellers, marketplaces, and unsolicited messages offering heavily discounted products or guaranteed authentication.
Chanel Client Care and corporate offices should not be expected to authenticate every privately purchased or secondhand item on demand.
Be cautious with fake Chanel customer-service numbers, refund offers, repair invoices, recruitment messages, and counterfeit-reporting services.
Do not provide passwords, one-time verification codes, full card numbers, bank credentials, gift-card payments, cryptocurrency, or remote access to a device in response to an unsolicited contact.
Chanel Employee and Applicant Questions
Chanel does not prominently publish a universal Human Resources, payroll, benefits, or employee-relations telephone number for public use.
The U.S. Client Care number should not be described as an HR number. Applicants should use Chanel’s official Careers site and the contact information associated with a particular position.
Current employees should use the internal management, Human Resources, payroll, benefits, ethics, or employee-relations channels provided by their Chanel employing entity.
Do not publish employee numbers, payroll records, medical information, schedules, disciplinary documents, home addresses, or private workplace communications in public reviews.
Chanel Reviews, Complaints, and Brand Reputation
Chanel reviews may vary by product category, boutique, country, purchase channel, advisor, repair provider, and complaint route.
One review is currently visible on this page. The commenter provides brief, favorable but unclear wording about a Christmas campaign, delivery, and fashion. The review does not describe a specific corporate complaint or explain whether Client Care was contacted.
One vague review is not enough to calculate a meaningful COH rating average, establish recurring complaint themes, or draw conclusions about Chanel’s overall brand reputation.
When leaving a Chanel corporate-office review below, include the country, boutique or purchase channel, approximate date, product category, general issue, support route used, response time, and whether the matter was resolved.
Chanel Competitors and Related Corporate Office Pages
Chanel competes with international luxury fashion, leather-goods, jewelry, watch, fragrance, and beauty companies, including Louis Vuitton, Dior, Gucci, Hermès, Prada, Saint Laurent, and other luxury houses.
Related corporate-office pages include Louis Vuitton Corporate Office and Gucci Corporate Office.
Related Resources
- Official Chanel U.S. Website
- Contact Chanel U.S. Client Care
- Chanel Frequently Asked Questions
- Chanel Boutique Locator
- Chanel Fashion Care and Services
- Chanel Anti-Counterfeit Information
- Chanel Privacy Policy
- Chanel U.S. Legal Statement
- Chanel Careers
- Chanel France Legal Information
- Chanel Canada Client Care
Frequently Asked Questions About Chanel Corporate Office
Where is Chanel’s global headquarters?
Chanel’s global headquarters is in London, United Kingdom. Chanel Limited is currently listed at 5 Barlow Place, London W1J 6DG. A new Berkeley Square headquarters is scheduled to open by the end of 2026.
Where is Chanel’s corporate office in New York?
Chanel, Inc.’s current U.S. corporate and legal address is 9 West 57th Street, 2nd Floor, New York, NY 10019.
Where is Chanel’s head office in France?
The French Chanel entity has its registered office at 135 avenue Charles de Gaulle, 92200 Neuilly-sur-Seine, France.
Is Chanel headquartered in Paris?
Chanel was founded in Paris and maintains major French offices and creative operations, but the global parent company’s headquarters is in London.
What is Chanel’s corporate phone number?
Chanel does not prominently publish a universal global or U.S. corporate-office switchboard. U.S. Client Care can be reached at 1-800-550-0005.
Is 1-212-688-5055 Chanel’s corporate number?
That number is not currently published on Chanel’s official U.S. contact, FAQ, privacy, or legal pages as its general corporate-office number.
What is Chanel’s U.S. customer-service number?
Chanel U.S. Client Care can be reached at 1-800-550-0005.
What is Chanel’s customer-service email address?
Chanel’s published U.S. Client Care email is cu**********@*******sa.com.
What is Chanel’s contact number in France?
Chanel France currently publishes +33 9 75 18 15 09 for Client Care.
What is Chanel Canada’s contact number?
Chanel Canada Client Care can be reached at 1-888-924-2635. Chanel does not identify this as a Canadian corporate-headquarters number.
Who owns Chanel?
Chanel is privately held and controlled by the Wertheimer family, including brothers Alain and Gérard Wertheimer.
Who is Chanel’s CEO?
Leena Nair is Chanel’s Global Chief Executive Officer.
How do I complain about a Chanel boutique?
Contact the boutique manager first, then contact Chanel Client Care if the matter remains unresolved. Keep the receipt and request a case or message reference.
How do I report a counterfeit Chanel product?
Review Chanel’s anti-counterfeit guidance and email an*************@****el.com with relevant information.
Can I mail a return to Chanel’s corporate office?
Do not send merchandise to a corporate address unless Chanel provides written return or repair instructions. Use the return process attached to the original purchase.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, ownership, contact-route, complaint, and review information for luxury brands, retailers, manufacturers, financial institutions, airlines, hotels, restaurants, and other major organizations.
This page is designed to help readers distinguish Chanel’s London global headquarters from its New York corporate office, French registered office, U.S. Client Care, Canadian Client Care, boutiques, authorized retailers, repair services, privacy support, careers, and anti-counterfeit team.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Chanel Limited, Chanel, Inc., the French Chanel entity, the Wertheimer family, any Chanel boutique, authorized retailer, employee, delivery provider, repair service, or Client Care representative.
This page is provided for informational purposes only and is not legal, financial, employment, authentication, warranty, repair, fashion, or investment advice.
Addresses, executive roles, telephone numbers, email addresses, office locations, Client Care hours, return policies, repair procedures, boutique operators, and complaint routes may change. Contact Chanel through an official company channel for information applying to a particular product, order, repair, employment matter, or corporate inquiry.
Share Your Experience
Have you contacted Chanel’s New York corporate office, London headquarters, French office, U.S. Client Care, Canadian Client Care, a boutique, authorized retailer, repair service, privacy team, or anti-counterfeit team?
Share your experience with an order, delivery, return, refund, handbag, fashion item, fragrance, beauty product, watch, jewelry purchase, repair, boutique interaction, counterfeit concern, privacy request, or corporate escalation below.
Helpful reviews include the country, boutique or purchase channel, approximate date, product type, general issue, support route used, response time, and whether the complaint was resolved. Please do not post complete order numbers, payment information, account passwords, repair references, product serial numbers, home addresses, personal phone numbers, private email addresses, identification documents, or unredacted receipts.