Reach Kay Jewelers Corporate Office 

Kay Jewelers, Expert Customer Service. I love good jewelry but always need to be assured of the value and my confidence built before I make an expensive purchase. Allison Pape, the manager of the North Port, Florida store is a true knowledgeable professional. She understands your needs and does everything to provide the necessary information for you to make that desired purchase. Allison always has a smile, impeccably dressed, always a pleasure to deal with. All your employees should aspire to reach her level of competency. I am a Kay Jewelers customer because of Allison Pape.

Kay Jewelers, Comenity Bank not Working. Back in 2023, I had an issue with the website to make payments as Comenity informed me that my checking account was an invalid account so they couldn’t take the payment. I phoned customer service to inform them of the issue of making my payment and the customer service representatives I spoke to were not concerned in the least. I informed them that I would not make the payment until they fixed their issue with the website. I did request to speak to someone in their IT Department and they informed me that they didn’t have anyone in that department and I was to deal with the website to make my payment. Now I have a 30 day late payment on my credit report and with doing several disputes, they will not remove it. I have even added that their system was not operating properly and that made no difference. I will not purchase anymore items from Kay Jewelers if they are still affiliated with Comenity as they are definitely a bunch of idiots in customer service.

Kay Jewelers, Dishonest and worst customer service – over charged interest charges!! Kay Jewelers is the worst when it comes to customer service. I purchased several items and some with a “interest promotion”. the first issues were when I called three days after the promotion expired to pay off the balance and they told me that they don’t have any grace period if is not paid on the expiration date. Then a few months later, I paid off a balance. Then I received a remaining balance supposedly for some rollover interests from when I purchase the items??!!! claiming that there were some rollover interests from the “rollover”, even though the statement stated the payoff amount at the moment they received the payment. Is there a class action lawsuit for this company? I’m sure I’m not the first one that they have over charged on fake interests. I will publish all this in all social media platforms. I will Never, Never Buy anything from this store. I’m warning future buyers, be aware!!

Kay Jewelers, Disorganized and unprofessional. I purchased my wife’s engagement ring, wedding band, my wedding band, & a pair of earrings for my wife at the Wilton, NY location. My wife has been taking her jewelry to the Niskayuna, NY location & every time she is there the staff gives her a hard time. Stating they cannot find any piece of jewelry on the account, even though we’ve purchased the lifetime warranties. Today was the straw that broke the camel’s back as my wife called me crying, saying she felt like they were treating her like a criminal and acting like the jewelry wasn’t hers because they couldn’t locate it on the account. After some back and forth, the jewelry was somehow magically found but she couldn’t add the inspection on the account because the system wouldn’t let her but would “make a note”. We’ve been told they were going to make a note just about every time we’ve gone in and it’s the same experience every time we go back. Needless to say, we are only going to keep up with the inspections and cleanings. At this point, I would not make another purchase from Kay Jewelers unless we ended up getting some out of this world customer service.

My husband and I have been buying from Kay’s in the Staten Island Mall for years, we have bought cards from there, well over the years, and every time the employees changed their manners, I am a 60-year-old who was treated like I was dirt, they even turn their nose up at me..very nasty, rude, disrespectful and unprofessional.. I will not stand for this and plan to take actions!