Jared Jewelers is a fine-jewelry retailer owned by Signet Jewelers Limited. Customers often search for the Jared corporate office after a store, Customer Care representative, repair department, credit issuer, or online-order team has not resolved a purchase, refund, ring, warranty, repair, delivery, financing, or customer-service complaint.
Jared’s U.S. corporate operations route through Signet Jewelers’ North American office at 375 Ghent Road in Akron, Ohio. Jared Customer Care can be reached at 1-800-527-8229, while Signet’s main corporate contact number is 1-330-668-5000.
Jared Jewelers’ U.S. corporate operations route through Signet Jewelers at 375 Ghent Road in Akron, Ohio.
Jared Corporate Office and Headquarters Information
- Brand: Jared Jewelers
- Operating Company: Sterling Jewelers Inc., doing business as Jared Jewelers
- Parent Company: Signet Jewelers Limited
- Jared U.S. Corporate Office and Headquarters Address: 375 Ghent Road, Akron, OH 44333
- Signet Corporate Main Phone Number: 1-330-668-5000
- Jared Customer Service Number: 1-800-527-8229
- Official Jared Help Center: Jared Customer Care and Self-Service Help
- Official Website: Jared.com
- Store Locator: Find a Jared Jewelers Store
- Repair Services: Jared Jewelry Repairs and Maintenance
- Protection Plans: Jared Lifetime Protection Plan
- Credit-Account Information: Manage a Jared Credit Account
- Vault Rewards: Vault Rewards by Jared
- Signet Corporate Contact Page: Contact Signet Jewelers
- Stock Symbol: SIG on the New York Stock Exchange
- President of Jared Jewelers: Claudia Cividino
- Signet Chief Executive Officer: J.K. Symancyk
- Signet Board Chair: Helen McCluskey
Important: Jared does not currently publish a separate direct telephone number specifically labeled as the Jared corporate-office switchboard. Use 1-330-668-5000 for Signet’s corporate main contact and 1-800-527-8229 for Jared Customer Care.
The previously listed number 1-800-877-8169 should not be treated as Jared’s general customer-service number. It appears in certain service-plan terms as a contact for Signet Service Plans, Inc.
Where Is Jared Jewelers Headquarters Located?
Jared Jewelers’ U.S. corporate operations are based at Signet Jewelers’ North American headquarters:
Signet Jewelers / Jared Jewelers
375 Ghent Road
Akron, OH 44333
The location is sometimes described as Fairlawn, Ohio, because Ghent Road is in the Fairlawn area. Signet’s current official corporate and legal materials use Akron, Ohio 44333.
Signet Jewelers Limited also has a registered corporate address in Hamilton, Bermuda. That registered office is not the practical contact for an ordinary Jared store complaint, jewelry return, online order, repair, credit-card issue, or refund.
How to Contact Jared Customer Service
Call Jared Customer Care at 1-800-527-8229 for assistance with:
- Online orders
- Order status
- Returns and exchanges
- Missing packages
- Gift cards
- Vault Rewards
- Protection-plan questions
- Repair tracking
- Store-service complaints
- Account and website problems
- General product questions
Jared also offers live chat and self-service tools through its official Help Center.
Customer Care hours may change and are not consistently published on every Jared contact page. Call or open the Help Center to confirm whether telephone or chat support is currently available.
How to File a Jared Corporate Office Complaint
The correct complaint route depends on whether the issue involves a store visit, online purchase, jewelry repair, protection plan, credit account, shipment, or rewards account.
Start With the Local Jared Store
Contact the store manager first when the complaint involves:
- A ring, necklace, bracelet, earring, watch, or other item purchased in that store
- A product that appears damaged, cracked, scratched, loose, or incorrectly sized
- An incorrect receipt, item number, description, or transaction record
- A repair or resizing delay
- A missing diamond or gemstone
- A protection-plan or warranty inspection
- An appraisal
- An engraving or custom-design issue
- A return or exchange
- An employee or manager interaction
- A store pickup
- Lost property
Use the Jared store locator to find the location’s address, telephone number, hours, services, and appointment options.
Contact Jared Customer Care
Call 1-800-527-8229 when:
- The store manager did not resolve the complaint
- An online order is missing, damaged, incorrect, or delayed
- A return has not been processed
- A repair cannot be located
- A protection-plan decision needs further explanation
- A Vault Rewards issue remains unresolved
- The problem involves more than one store
- You need a written case or reference number
Ask the representative to document the complaint and provide a case number. Keep the number with the receipt, order confirmation, repair paperwork, photographs, and names of the employees contacted.
Escalate to Signet’s Corporate Office
The corporate office may be appropriate when:
- A serious complaint remains unresolved after store and Customer Care contacts
- A repair, refund, or protection-plan issue has remained open for an unreasonable period
- The concern involves repeated experiences at multiple locations
- A broader Jared or Signet policy is involved
- A legal, regulatory, vendor, media, privacy, or corporate matter requires written correspondence
Written correspondence can be addressed to:
Signet Jewelers
Attention: Jared Customer Complaint or Appropriate Department
375 Ghent Road
Akron, OH 44333
Calling Signet’s corporate number does not guarantee direct contact with Jared’s president, Signet’s CEO, or another executive. The issue may be referred to Customer Care, a district manager, the local store, the repair department, a service-plan administrator, or a bank.
What to Have Ready Before Contacting Jared
Prepare:
- The Jared store city, state, and location
- The purchase date
- The receipt and transaction number
- The online order number when applicable
- The product description, SKU, certificate, and serial number when available
- The date the item was dropped off for repair
- The repair number or tracking information
- The protection-plan receipt and terms
- Photographs of cracks, scratches, loose stones, damaged settings, or incorrect merchandise
- The names of store employees, managers, and Customer Care representatives contacted
- Any existing complaint or case number
- The specific resolution requested
Do not publish a complete credit-card number, gift-card number, account password, government-identification number, home address, employee personal information, or detailed private medical information in a public review.
Jared Returns and Exchanges
Jared generally allows eligible returns and exchanges for up to 30 days after purchase. For an online order, the period generally begins on the shipment date.
Eligible items should ordinarily be:
- In their original condition
- Accompanied by the original packaging
- Returned with instructions, certificates, and paperwork
- Returned with all original watch links
Online returns can be started through Jared’s Help Center. Exchanges must generally be completed at a Jared store.
Items That Generally Cannot Be Returned
Jared’s current policy generally excludes:
- Custom-designed merchandise
- Special-order watches
- Engraved jewelry
- Jewelry altered or modified beyond ordinary sizing
- Gift cards, except where required by law
- Protection-plan replacement merchandise
- Certain class rings and personalized products
Review the current product and purchase terms because additional exclusions may apply.
How Jared Issues Refunds
Refunds generally return to the original payment method:
- Credit or debit card: Credited to the same account.
- Check: A refund check may be mailed from the corporate office within approximately 21 days.
- Cash: Smaller refunds may be paid at the store when sufficient funds are available. Refunds over $500 or those exceeding available store funds may be issued by corporate check within approximately 21 days.
- Gift card: A refund for returned merchandise is generally placed on a new gift card.
A bank may require additional processing time after Jared submits a card refund.
Jared Online Orders, Cancellations and Missing Packages
Orders cannot ordinarily be modified after they are placed.
Jared generally allows cancellation through its order-status page for up to one hour after the order is submitted. If the cancellation option no longer appears, the order may already have been sent to the fulfillment center.
A canceled order may leave a temporary authorization hold on a bank-issued card or Jared credit account. Jared states that these holds commonly clear within two to five business days, although the issuing bank controls the final timing.
In-Store Pickup
For eligible store-pickup orders:
- Jared sends an email when the purchase is ready.
- The order is generally held for seven days.
- An unclaimed order may be returned and credited to the original payment method.
- An approved alternate pickup person may need valid photo identification and a signature.
Do not travel to the store until Jared confirms that the item is ready.
Missing-Package Claims
Use Jared’s online missing-package claim tool when tracking:
- Shows delivered but the package was not received
- Shows no movement for more than five days after shipment
Jared states that packages shipped more than 60 days earlier are not eligible for its normal claim investigation.
Check porches, secure delivery areas, apartment offices, household members, neighbors, UPS Access Points, and carrier notices before filing the claim.
Jared Jewelry Repairs and Repair Complaints
Jared provides repairs for many types of jewelry and some watches, including:
- Ring resizing
- Prong and stone tightening
- Damaged mounting repair
- Stone resetting
- Refinishing and polishing
- Prong re-tipping
- Rhodium finishing
- Chain, clasp, and hinge repair
- Earring post and back replacement
- Cultured-pearl restringing
- Watch battery replacement
- Watch-band adjustments
- Certain watch crystal and movement repairs
Customers can begin a repair request online, take the item to a store, and follow its status through Jared’s Repair Tracker.
Jared currently states that its repair workmanship is guaranteed for six months. If the company’s repair work fails to meet that commitment, contact the servicing store and Customer Care promptly.
How to Document a Jared Repair Complaint
Before leaving valuable jewelry for repair:
- Photograph the item from multiple angles.
- Record the number, condition, and location of stones.
- Keep copies of certificates and appraisals.
- Read the repair description before signing.
- Confirm the estimated price and completion date.
- Ask whether any part may be replaced.
- Request written confirmation of warranty or plan coverage.
- Keep the claim ticket until the item is returned and inspected.
Inspect the jewelry before leaving the store after pickup. Report a loose stone, incorrect size, damaged setting, missing component, or unsatisfactory repair immediately.
Jared Lifetime Protection Plan and Diamond Guarantee
Jared’s optional Lifetime Protection Plan is a one-time purchase intended to cover eligible maintenance and repairs to the metal portions of qualifying jewelry.
Depending on the item and current terms, covered services may include:
- Cleaning and inspections
- Ring sizing up or down two sizes
- Prong and stone tightening
- Stone resetting
- Repairing damaged mountings
- Refinishing and polishing
- Prong re-tipping
- Rhodium finishing
- Repairing chains, clasps, hinges, and earring posts
- Cultured-pearl restringing
The Lifetime Protection Plan generally does not cover:
- Diamond or gemstone replacement
- Watches
- Pre-existing damage
- Theft or unexplained disappearance
- Damage caused by misuse or improper maintenance
- Unauthorized repairs or alterations
- Ring sizing beyond the plan’s stated limit
The complimentary Lifetime Diamond and Gemstone Guarantee is separate. Jared currently requires a documented inspection every six months and completion of necessary repairs through authorized representatives for the guarantee to remain effective.
Keep every inspection record, receipt, repair document, certificate, and protection-plan agreement.
Jared Credit Card Customer Service
The Jared Preferred Credit Card is issued by Comenity Bank, a Bread Financial company.
For account questions:
- Comenity Bank Jared Credit Card: 1-888-832-8415
- Comenity TDD/TTY: 1-800-695-1788
- Concora Credit Accounts: 1-800-228-9143
- Official Account Information: Manage a Jared Credit Account
Contact the account issuer for:
- Payments
- Late fees
- Interest charges
- Statements
- Account access
- Credit limits
- Fraud reports
- Credit reporting
- Application decisions
- Lost or stolen cards
Jared store employees and Signet’s corporate office generally cannot reverse a bank-controlled late fee, change a credit decision, correct credit reporting, or access the issuer’s complete account records.
Do not include private medical information when asking a lender for a fee waiver. A concise explanation, payment date, confirmation number, and requested adjustment are generally more appropriate.
Vault Rewards by Jared
Vault Rewards is Jared’s free loyalty program.
Under the current program:
- Members generally earn one Gem for each dollar spent on qualifying purchases.
- Taxes, shipping charges, and gift-card purchases do not earn Gems.
- Returned or canceled purchases result in the related Gems being removed.
- Gems reset at the end of each calendar year.
- Earned membership status may carry into the following year under the current terms.
- Vault Rewards is separate from the Jared Preferred Credit Card.
- Gems cannot be applied as credit-card statement credit.
Call 1-800-527-8229 or use live chat for missing Gems, duplicate accounts, login problems, tier questions, or rewards that do not appear.
Keep receipts and screenshots of any promotion relied upon.
Jared Gift Cards
Jared sells physical and electronic gift cards. Current online gift-card values generally range from $25 to $2,000.
Gift cards can ordinarily be redeemed at Jared stores or on Jared.com.
For a gift-card complaint, keep:
- The card
- The purchase and activation receipts
- The original email for an electronic card
- The packaging
- The purchase date and store
- The last known balance
Contact Jared Customer Care at 1-800-527-8229 when a new card was not activated, an electronic card was not delivered, or the balance appears incorrect.
Do not publish the complete card number or PIN. Anyone obtaining those details may be able to spend the remaining balance.
Custom Designs, Engraving and Special Orders
Jared offers custom jewelry design, personalization, engraving, ring sizing, and special-order services.
Before authorizing custom work:
- Request a written description of the design.
- Confirm the metal, stones, dimensions, and setting style.
- Review the estimated price and completion date.
- Ask which payments or deposits are refundable.
- Confirm the return and cancellation rules.
- Keep design drawings, digital renderings, receipts, and messages.
Custom-designed, engraved, personalized, and certain special-order products generally cannot be returned or exchanged.
Jared states that eligible engraving may take up to approximately ten days, although actual timing can vary.
Jared Careers, Employees and Human Resources
Job seekers should apply through Signet Jewelers’ official careers system rather than calling Jared Customer Care about an application.
Available positions may include:
- Jewelry consultants
- Store managers
- Bench jewelers
- Repair and service specialists
- Customer Care representatives
- Distribution and fulfillment positions
- E-commerce roles
- Corporate technology, finance, marketing, legal, and Human Resources positions
Use the official Signet careers page to find Jared and corporate openings.
Jared does not publish Customer Care as a dedicated Human Resources line. Current employees should use their manager and internal Signet associate resources.
CorporateOfficeHeadquarters.com cannot access:
- Job applications
- Interview schedules
- Employee schedules
- Payroll records
- Tax forms
- Benefits accounts
- Employment-verification records
- Personnel or disciplinary files
Be cautious of supposed Jared job offers requesting money, gift cards, cryptocurrency, bank credentials, or purchases from an unknown equipment supplier.
Jared Ownership and Corporate Structure
Jared operates as part of Signet Jewelers Limited, a publicly traded jewelry retailer listed on the New York Stock Exchange under SIG.
Signet’s brands include:
- Jared Jewelers
- Kay Jewelers
- Zales
- Diamonds Direct
- Blue Nile
- Banter by Piercing Pagoda
- Peoples Jewellers
- H.Samuel
- Ernest Jones
Signet currently operates approximately 2,600 stores across its brands. Jared itself operates more than 200 U.S. stores and Jared.com.
Claudia Cividino is President of Jared Jewelers and Diamonds Direct. J.K. Symancyk is Chief Executive Officer of Signet Jewelers.
Jared Reviews and Complaints
Recent submissions to CorporateOfficeHeadquarters.com include individual complaints or questions involving:
- A credit-card late fee administered by Comenity Bank
- A ring reportedly discovered to have cracks
- A reported difference between the purchased ring and the item shown in store records
- A refund or replacement request that remained unresolved
- An in-store customer-service interaction
- A question about contacting Jared leadership
- Feedback about a Jared television advertisement
These submissions are individual consumer reports. They do not establish that every Jared location, product, employee, repair, credit account, or Customer Care interaction produces the same result.
Reviews are most useful when they describe:
- The store location
- The approximate date
- The product or service involved
- The purchase or repair documentation
- The support routes attempted
- The response received
- How the issue was resolved
Avoid publishing detailed medical information, private employee information, complete credit-account details, unsupported allegations of criminal conduct, or comments focused only on an employee’s physical appearance.
About Jared Jewelers
Jared is positioned by Signet as an accessible-luxury jewelry brand offering in-store and online shopping.
Products and services include:
- Engagement rings
- Wedding bands
- Natural and lab-grown diamonds
- Necklaces, earrings, bracelets, and rings
- Luxury and fashion watches
- Custom jewelry design
- Engraving and personalization
- Jewelry repairs and maintenance
- Appraisals
- Protection plans
- Trade-in and upgrade programs
- Store pickup and selected delivery options
Jared carries collections from designers and brands that may include Vera Wang, Pnina Tornai, Le Vian, TAG Heuer, Omega, and others. Product availability differs by store and online inventory.
Jared Competitors and Related Corporate Office Pages
Consumers comparing jewelry retailers, headquarters contacts, repairs, returns, financing, and complaint routes may also find these pages useful:
- Kay Jewelers Corporate Office
- Zales Corporate Office
- Reeds Jewelers Corporate Office
- Kendra Scott Corporate Office
Official Jared and Signet Resources
- Official Jared Website
- Jared Help Center
- Jared Store Locator
- Jared Repair Services
- Jared Lifetime Protection Plan
- Vault Rewards by Jared
- Jared Preferred Credit Card
- Manage a Jared Credit Account
- Jared Privacy Policy
- Jared Brand Information From Signet
- Signet Jewelers Contact Information
- Signet Careers
Frequently Asked Questions About Jared Corporate Office
Where is the Jared corporate office?
Jared’s U.S. corporate operations route through Signet Jewelers at 375 Ghent Road, Akron, Ohio 44333.
Where is Jared Jewelers headquarters located?
Jared Jewelers’ North American corporate office is located at Signet’s headquarters at 375 Ghent Road in Akron, Ohio. The location is also commonly associated with Fairlawn.
What is the Jared corporate office phone number?
Signet Jewelers’ main corporate number is 1-330-668-5000. Jared does not currently publish a separate brand-specific corporate switchboard number.
What is the Jared customer service number?
Jared Customer Care can be reached at 1-800-527-8229.
Is 1-800-877-8169 Jared customer service?
No. That number appears in certain service-plan documents for Signet Service Plans, Inc. It should not be listed as Jared’s general customer-service number.
How do I file a Jared corporate office complaint?
Start with the store manager, then call Jared Customer Care at 1-800-527-8229. Request a case number. An unresolved serious complaint can then be escalated to Signet at 1-330-668-5000 or by mail to 375 Ghent Road, Akron, OH 44333.
Can I email Claudia Cividino?
Jared and Signet do not currently publish a direct public customer-service email address for Claudia Cividino. Submit the complaint through Jared Customer Care or Signet’s corporate contact routes and request escalation to the appropriate executive team.
Who is the president of Jared Jewelers?
Claudia Cividino is President of Jared Jewelers and Diamonds Direct.
Who is the CEO of Jared’s parent company?
J.K. Symancyk is Chief Executive Officer of Signet Jewelers.
Who owns Jared Jewelers?
Jared is operated within Sterling Jewelers Inc. and is owned by Signet Jewelers Limited.
How many Jared Jewelers stores are there?
Signet currently states that Jared operates more than 200 stores across the United States, along with Jared.com.
What is Jared’s return policy?
Eligible products can generally be returned or exchanged within 30 days of purchase or shipment. Items must be in original condition with their packaging and paperwork. Custom, engraved, substantially altered, gift-card, and certain special-order purchases are excluded.
Can I cancel a Jared online order?
A Jared online order can generally be canceled within one hour after placement if the cancellation option remains available on the order-status page. Orders cannot ordinarily be modified.
How do I track a Jared repair?
Use the Repair Tracker in Jared’s Help Center or contact the store where the jewelry was dropped off.
How long does Jared guarantee repair work?
Jared currently states that its repair workmanship is guaranteed for six months.
Does the Jared Lifetime Protection Plan cover a lost diamond?
The optional Lifetime Protection Plan generally covers qualifying maintenance and repairs to the metal, not diamond or gemstone replacement. A separate Lifetime Diamond and Gemstone Guarantee may apply when its inspection and repair requirements are met.
How often must Jared jewelry be inspected for the diamond guarantee?
Jared currently requires documented inspections every six months for the Lifetime Diamond and Gemstone Guarantee to remain in effect.
What is the Jared credit-card phone number?
Call Comenity Bank at 1-888-832-8415 for a Jared Preferred Credit Card account. Certain other accounts may be administered by Concora Credit at 1-800-228-9143.
Can Jared corporate remove a credit-card late fee?
Credit-card fees, payments, statements, and reporting are controlled by the issuing bank or lender. Contact Comenity Bank or Concora Credit rather than the Jared corporate office.
What is Vault Rewards by Jared?
Vault Rewards is Jared’s free loyalty program. Members generally earn one Gem per dollar on qualifying purchases and can receive tier-based benefits and offers.
How do I apply for a job at Jared?
Search and apply through Signet Jewelers’ official careers website. Jared Customer Care is not the recruiting or Human Resources department.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office, headquarters, phone-number, complaint, and consumer-review information for many years.
This page distinguishes Jared’s Customer Care number from Signet’s corporate main contact, local stores, repair services, protection plans, credit issuers, Vault Rewards, returns, online-order support, careers, and Signet’s Bermuda registered office.
Addresses, telephone numbers, executives, store counts, return policies, credit issuers, rewards terms, repair guarantees, and protection-plan requirements can change. Verify important details through Jared or Signet before mailing valuable documents, shipping jewelry, making a payment, or relying on warranty coverage.
Page Update Note
This Jared corporate-office page was updated to strengthen its coverage of Jared jewelry corporate office, Jared corporate office, Jared Jewelers corporate office, Jared headquarters, Jared Jewelers headquarters, Jared corporate customer service, Jared corporate office complaints, 375 Ghent Road, and Jared customer-service-number searches.
The update also separated the Signet corporate number from Jared Customer Care, removed 1-800-877-8169 as a general support number, verified current ownership and leadership, preserved and optimized the existing image, added current store-count information, and expanded the page with practical guidance for complaints, returns, refunds, repairs, protection plans, online orders, missing packages, credit accounts, Vault Rewards, gift cards, custom orders, and careers.
Last Updated: July 20, 2026
Share Your Experience with Jared Jewelers
Have you contacted a Jared store, Customer Care, the repair department, a credit issuer, or the Jared corporate office? Share a factual review below and include:
- The store city and state
- The approximate date
- The product, repair, order, plan, or account involved
- The support routes you tried
- Whether Jared or the account issuer responded
- How the matter was resolved
Do not publish complete card numbers, gift-card numbers, Vault Rewards credentials, private medical details, employee home addresses, identification documents, or unsupported accusations of criminal conduct.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by, or operated by Jared Jewelers, Sterling Jewelers Inc., Signet Jewelers Limited, Signet Service Plans, Inc., Comenity Bank, Bread Financial, Concora Credit, Progressive Leasing, Affirm, OneRail, UPS, any individual Jared store, or any jewelry manufacturer or designer.
CorporateOfficeHeadquarters.com cannot access purchases, refunds, repair records, jewelry inspections, protection plans, Vault Rewards accounts, gift-card balances, online orders, credit accounts, job applications, employee records, security footage, or Jared Customer Care cases. Company names, trademarks, addresses, telephone numbers, executives, policies, and support routes belong to their respective owners and may change.