H
|
B
|
Zales Corporate Office: Headquarters, Address and Phone

Zales Corporate Office: Headquarters, Address and Phone

Many people search for the Zales corporate office when a store complaint, online order problem, repair delay, return dispute, protection-plan issue, credit-card concern, missing package, jewelry inspection, or customer-service complaint has not been resolved. This page provides Zales headquarters and office information, verified customer-support routes, complaint escalation steps, review information, and official resources.

Zales Corporate Office and Headquarters Information

Brand: Zales The Diamond Store
Related Company: Zale Delaware, Inc.
Parent Company: Signet Jewelers Limited
Zales Corporate Office Address: 9797 Rombauer Road, Suite 100, Coppell, TX 75019
Zales Corporate Office Phone Number: 1-972-580-4000
Zales Customer Service: 1-800-311-5393
Customer Service Hours: Monday-Friday, 9 a.m.-7 p.m. ET; Saturday, 10 a.m.-6:30 p.m. ET; Sunday closed

Zales Text Support: 1-855-915-4139
Written Customer Correspondence: Sterling Jewelers Inc., 375 Ghent Road, Akron, OH 44333
Signet Main Corporate Number: 1-330-668-5000
Official Contact Page: Zales Contact Us
Official Website: zales.com

Zales corporate office and Signet office in Coppell, Texas — Zales corporate office information for the Zale Delaware and Signet office in Coppell, Texas.

Choose the Correct Zales Support Route

Store complaint: Contact the store manager first. If the matter is unresolved, call Customer Service or submit the official email form.
Online order, missing package, return, refund, or delivery issue: Use Zales Customer Service, chat, order tracking, or the email form.

Jewelry repair or inspection: Use the Zales service-request and repair-tracking tools or visit a Zales store with the jewelry, receipt, repair ticket, and protection-plan information.
Protection-plan issue: Start with Zales Customer Service or the store handling the service. Keep the plan receipt and service history.
Zales Credit Card: Contact Comenity Capital Bank at 1-800-695-0434. The card issuer handles card statements, payments, interest, late fees, account access, and credit decisions.

Advertising feedback: Submit the Zales email form and select the option that best matches website, store, or general feedback.
Corporate-level correspondence: After using Customer Service, send documented correspondence to Sterling Jewelers Inc., 375 Ghent Road, Akron, OH 44333.
Employment or HR question: Current team members should use Signet’s authorized team-member resources. Applicants should use Signet’s official careers system.

Jewelry, Payment and Privacy Warning

Do not post full order numbers, repair tickets, protection-plan numbers, credit-card numbers, gift card numbers, photographs of appraisals containing personal information, home addresses, email addresses, telephone numbers, account passwords, or verification codes in the public comments.

Use only official Zales, Signet, and verified card-issuer resources. Be cautious with fake jewelry websites, imitation Zales promotions, fraudulent customer-service numbers, counterfeit products, gift-card requests, remote-access demands, and messages asking for payment or account verification outside an official channel.

Zales Corporate Office vs. Customer Service

The Zales corporate office number commonly associated with the Coppell office is 1-972-580-4000. This office number is not the primary route for ordinary orders, returns, repairs, credit-card questions, or store complaints.

Zales officially directs customers to Customer Service at 1-800-311-5393, its contact page, chat, text support, email form, stores, and online self-service tools. Starting with the customer-support route connected to the transaction usually makes it easier to create a record and send the matter to the correct team.

How to Escalate a Complaint to Zales Corporate Office

Start with the store or transaction-specific route. Ask the store manager to review an in-store purchase, inspection, repair intake, employee-conduct concern, or appointment problem.
Contact Zales Customer Service. Call 1-800-311-5393, use chat, text 1-855-915-4139, or submit the official email form.

Use the correct specialist. Repair questions, protection-plan service, online orders, missing packages, returns, gift cards, and credit-card accounts may be handled by different teams.
Request a case number. Ask for a reference number and written confirmation of the next step, expected response, or promised resolution.
Save your records. Keep the receipt, appraisal, repair ticket, protection-plan documents, photographs, tracking information, emails, chat transcripts, and call notes.

Ask for escalation. If the issue remains unresolved, request review by a store district manager, Customer Service supervisor, repair or service-plan supervisor, online-order team, or other appropriate department.
Send written corporate correspondence. Summarize the complaint and requested resolution and send it to Sterling Jewelers Inc., 375 Ghent Road, Akron, OH 44333.
Use an outside route when appropriate. Contact Comenity Capital Bank for Zales Credit Card matters. Contact the payment provider for an unauthorized charge and the appropriate consumer agency when legal or regulatory assistance is needed.

What to Have Before Contacting Zales

Zales store location, city, state, and store number if available
Date of purchase, appointment, inspection, return, or repair intake
Receipt, order number, repair ticket, or service-request number
Protection-plan receipt and plan information
Product number, description, metal, stone, size, and purchase price
Photographs of the jewelry, packaging, damage, setting, or stone when relevant
Shipping carrier, tracking number, and delivery information
Copies of previous emails, chats, case numbers, and promised resolutions

A concise timeline and the specific resolution being requested

Provide sensitive documentation only through an official private support channel. Do not place private transaction, account, appraisal, or payment information in a public review.

Common Zales Complaint and Support Topics

Store Service and Appointments

For an appointment, inspection, purchase, pickup, or employee-service concern, start with the store manager. Record the appointment time, store location, employees contacted, wait time, and requested resolution. If the store does not resolve the issue, contact Zales Customer Service and request a case number.

Repairs, Inspections and Protection Plans

Jewelry-service complaints may involve repair delays, ring sizing, prong work, stone resetting, refinishing, inspection records, service-plan coverage, or an item’s condition after service. Keep the original receipt, repair ticket, photographs, appraisal, inspection history, and protection-plan documents.

Do not authorize an outside repair before checking the applicable Zales plan terms because unauthorized work may affect coverage.

Online Orders and Missing Packages

For an unavailable item, canceled order, delivery delay, damaged shipment, missing package, or failure to receive a promised callback, use Customer Service, order tracking, or the official email form. Save screenshots showing the product, price, availability, expected delivery date, and order status.

Returns, Exchanges and Refunds

Zales generally allows eligible jewelry returns within 30 days of the purchase or shipment date and exchanges within 60 days. Watches generally have a 30-day return or exchange period. Merchandise must meet the current condition and documentation requirements.

Custom designs, engraved or altered merchandise, gift cards, special-order watches, ear-piercing earrings, and protection-plan replacement merchandise may be excluded. Review the current policy before shipping or taking an item to a store.

Zales Credit Card Complaints

Zales Credit Card accounts are issued by Comenity Capital Bank. Contact the card issuer at 1-800-695-0434 for statement questions, payments, late fees, interest, credit reporting, account access, or card-related disputes. Zales store and corporate employees may not be able to change a bank decision.

Advertising Feedback

Customers can submit advertising feedback through the official Zales email form. Keep feedback focused on the advertisement, date, platform, program, and specific concern. Avoid personal attacks against actors, children, employees, or other identifiable individuals.

Zales Reviews and Complaints on CorporateOfficeHeadquarters.com

As of August 13, 2026, this page displays six Zales reviews across two review pages. Five reviews are rated one star and one is rated two stars. These are individual, unverified customer submissions and should not be interpreted as a representative rating for all Zales customers.

May 2, 2025 — one star: Advertising complaint and concern about wearing expensive jewelry in public.
December 13, 2024 — one star: Objection to a television advertisement.

November 25, 2024 — one star: Concern about the content of a Zales television advertisement.
November 18, 2024 — two stars: Tucson store appointment, jewelry inspection, wait time, staffing, and employee-service concerns.
November 17, 2024 — one star: Objection to a Spanish-language advertisement.

November 13, 2024 — one star: Wellington store and online-order follow-up involving product availability and an alleged failure to provide a promised callback.

Four of the six submissions concern advertising. The remaining two concern store, appointment, inspection, product-availability, or order follow-up. Zales should be contacted directly when the reviewer wants a response, refund, repair update, investigation, or account correction.

About Zales and Signet Jewelers

Zales began in Wichita Falls, Texas, in 1924 and marked its 100th anniversary in 2024. The brand sells engagement rings, wedding bands, diamonds, gemstones, gold jewelry, watches, personalized jewelry, gifts, protection plans, repairs, and related jewelry services through stores and its website.

Signet Jewelers acquired Zales in 2014. Signet also operates jewelry brands that include Kay Jewelers, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, Peoples Jewellers, H.Samuel, and Ernest Jones. Kecia Caffie is President of Zales.

Zales Competitors and Related Corporate Office Pages

Zales competes with specialty jewelry chains, independent jewelers, online jewelry retailers, department stores, and luxury brands. Relevant corporate-office pages include Kay Jewelers, Jared, Reeds Jewelers, and Kendra Scott.

Official Zales Resources

Frequently Asked Questions About Zales Headquarters

Where is Zales headquarters?

The Zales and Zale Delaware office is listed at 9797 Rombauer Road, Suite 100, Coppell, TX 75019. Zales directs written customer correspondence to Sterling Jewelers Inc., 375 Ghent Road, Akron, OH 44333.

What is the Zales corporate office address?

The Zales corporate office address commonly associated with Zale Delaware and Signet’s Texas operations is 9797 Rombauer Road, Suite 100, Coppell, Texas 75019.

What is the Zales corporate office phone number?

The published Zales corporate office number is 1-972-580-4000. For orders, repairs, returns, merchandise, or store complaints, call Zales Customer Service at 1-800-311-5393.

What is the Zales customer-service number?

Zales Customer Service can be reached at 1-800-311-5393. Current hours are Monday through Friday from 9 a.m. to 7 p.m. Eastern Time and Saturday from 10 a.m. to 6:30 p.m. Eastern Time. Customer Service is closed Sunday.

How do I text Zales customer support?

Zales lists text support at 1-855-915-4139. Customers can also use chat, WhatsApp, the email form, or telephone support.

Who owns Zales?

Zales is operated by Signet Jewelers Limited. Signet acquired Zales in 2014 and operates several other major jewelry brands.

Is Zale Corporation still a separate public company?

No. Zale Corporation was acquired by Signet Jewelers in 2014. Zales now operates as a Signet jewelry brand rather than as a separately traded public company.

How do I file a complaint with Zales corporate office?

Start with the store manager or the official support route connected to your order, repair, return, or account. Then call Customer Service, submit the email form, obtain a case number, and request escalation. For an unresolved corporate-level matter, write to Sterling Jewelers Inc., 375 Ghent Road, Akron, OH 44333.

How do I complain about a Zales store?

Contact the store manager first. If the issue remains unresolved, call 1-800-311-5393 or submit the Zales email form. Include the store location, visit date, receipt, names or descriptions of the employees involved, and requested resolution.

How do I check a Zales jewelry repair?

Use the repair-tracking tools available through Zales Customer Services or contact the store that accepted the jewelry. Keep the repair ticket and service-request information available.

What is the Zales Credit Card customer-service number?

The Zales Credit Card is issued by Comenity Capital Bank. The card customer-service number is 1-800-695-0434.

Can I post my receipt, repair ticket, appraisal, or card information in a review?

No. Do not post complete order numbers, repair tickets, plan numbers, appraisal documents containing personal information, payment-card details, gift card numbers, addresses, telephone numbers, email addresses, passwords, or verification codes.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office information, support routing, complaint guidance, and a public forum for customer experiences. Contact details are reviewed against current company sources when available, while reviews remain the opinions and experiences of their individual authors.

Page Update Note

This Zales corporate office page was reviewed and updated on August 13, 2026. The Coppell office address, office and customer-service numbers, support hours, text support, written correspondence address, Signet ownership, credit-card issuer, complaint routes, return information, image details, official resources, related links, and six visible reviews were checked during the update.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Zales, Zale Delaware, Sterling Jewelers Inc., Signet Jewelers Limited, Comenity Capital Bank, or any Zales store. This page is provided for informational, review, complaint, and feedback purposes. Contact information, store locations, support hours, policies, card issuers, and corporate procedures can change, so verify important details through official resources.

Share Your Zales Experience

Use the review section below to share a genuine experience involving a Zales store, online order, repair, inspection, protection plan, return, refund, delivery, advertisement, credit-card routing, or corporate complaint. Helpful reviews identify the store city and state, approximate date, issue, support route used, and outcome.

Do not post private order information, payment details, repair documents, appraisal information, personal contact details, employee records, or unsupported accusations. Comments may be moderated for privacy, profanity, spam, relevance, personal attacks, and sensitive information.

Share0

Tweet0

Share0

Zales Disappointing Commercial

May 2, 2025

Zales, Complaint on commercial. Don’t you know wearing fancy jewelry on the bus of subway can get you robbed or hurt. Remove the finger to get the ring, rip your earlobes to get the earrings. So if people react to your very terrible commercial, they are very terrible.

D P

Zales Disappointing Advertising

December 13, 2024

Zales, Why would you expect a horrid tone deaf toddler shrieking at ear drum bursting level to sell jewelry?! What in the world is wrong with your marketing people? Did someone in power give a horrible relative’s awful child an “acting debut” making people’s ears bleed while shouting at ridiculous lyrics that have nothing to do with jewelry? Why would Anyone not related to that moronic person but from your company after being subjected to that? Awful, disgusting, in any language. Thank you for easily convincing me to Never buy from your idiotic store. What a waste of advertising money. Hope you fire them and that kid.

ZalesTV Advertisement Concerns

November 25, 2024

Zales, I was surprised by a recent Zales TV ad that included a romantic scene between two women. My two young daughters were watching at the time and became upset. I feel such content might not be appropriate for family programming where children could be watching. I believe it’s important to consider the audience when crafting advertisements to ensure they are suitable for viewers of all ages.

D A

Zales Tucson AZ Frustrating Customer Service

November 18, 2024

Zales, Poor Customer Service. I made an appointment to have my jewelry inspected on October 24, 2024, at 2pm at the Zales store located in the Tucson Mall. When I arrived at the store there were three employees and two customers ahead of me. The two females were helping customers and the third employee (Alberto) was on the phone at the back of the store. I arrived five minutes prior to my appointment and was greeted by one of the female employees that said they would be right with me. However, Alberto, who was on the phone in the back seemed to be gossiping and asking another store for instructions to ship a box. Alberto seemed like the only employee that could possibly assist customers waiting in the store, but that did not happen anytime soon. I waited patiently for 15 minutes when Alberto finally finished his phone call and walked to the front of the store. As he was walking by, I let him know that I had a 2pm appointment, as he continued to walk but said he would be right with me as he had a couple of things he needed to do. At that point, I asked the other female employee if there was a store manager or if Alberto was the store manager, but she said no Alberto was an employee and there was no store manager in the store today. Finally, one of the female employees (Stephanie) finished with her customer and began to assist me with the inspection of my jewelry. When the other female employee finished with her customer, Stephanie asked her to assist her with completing the inspection paperwork to help speed the process of the jewelry inspection.

Alberto returned to the back of the store where I was getting my jewelry inspected by Stephanie but continued to interrupt Stephanie with instructions and questions while she was trying to inspect my jewelry. Alberto answered the store phone and within 30 seconds of being on the phone with the customer asked the customer to call back in 10 minutes as he could assist them better. Then, Alberto continued to interrupt Stephanie by telling her he had a package ready to be picked up and she would need to give the package to the person when he came into the store for pick-up.

Alberto continued to fiddle with his personal phone, made another call moving about the store and then returned to the back counter where Stephanie asked Alberto if he was doing anything and if he could help with inventory and logging, which he replied he was waiting for on a phone call. Alberto picked up some plastic bags and mumbled something about the inventory not being logged, but the rest of his comment was not audible to me. Another customer entered the front of the store where Alberto decided to go to help them. The system for making an appointment with Zales does not seem to work very well as none of the employees seem to know prior to me walking in that there was a 2pm appointment. Then the process of inspecting jewelry takes too long and that is why I made the appointment hoping not to be in the Zales store any longer than 30 to 40 minutes. I did have several pieces, twelve to be exact, but the added aggravation of an employee (Alberto) who could have helped avoided any interaction with customers in the store or customers who called the store. Alberto would rather talk on his personal phone, gossip, tell the other employees what to do and just walk around the store until he had to finally help a customer. Alberto needs to go back to customer service training and be reminded that he is an employee who has a job because there are customers who buy Zales jewelry. I have been going to the Zales Tucson store for about six years now, and I absolutely dread going into this store. It seems this store never has the same employees working as my previous visit. The high turnover rate of employees does not give me any confidence that this Zales store is worth my time and money when buying or getting jewelry inspected. I really would like a reply back from Zales on how them plan on how they will handle this issue.

D A J

Zales Spanish Commercial Issue

November 17, 2024

Zales, Your Spanish Commercial! I’m guessing that you are intentionally alienating your English speaking customer base???