Checkers Drive-In Restaurants, Inc. is the parent cod in Tampa, Florida, and operates and franchises more than 700 restaurants across the United States.
Consumers commonly search for the Checkers corporate office address or phone number when they need help with an incorrect order, food-quality concern, refund, restaurant employee interaction, rewards account, unwanted marketing message, franchise inquiry, or unresolved complaint involving a particular location.
How to Contact Checkers Corporate Office
Checkers maintains separate contact options for customer feedback, corporate matters, franchise opportunities, employment, and media inquiries. Complaints involving a specific restaurant should generally begin with that location’s manager before being escalated to customer service or the corporate office.
- Company Name: Checkers Drive-In Restaurants, Inc.
- Checkers Corporate Address: 4300 West Cypress Street, Suite 600, Tampa, FL 33607
- Checkers Headquarters Phone Number: 1-813-283-7000
- Checkers Customer Service Number: 1-800-800-8072
- Franchise Information: 1-888-913-9135
- Media Phone Number: 1-866-533-3319
- Media Email: me***@******rs.com
- Official Website: Checkers & Rally’s
- Customer Contact Page: Contact Checkers & Rally’s
- Restaurant Locator: Find a Checkers or Rally’s Location
- Careers: Checkers & Rally’s Careers
- Franchise Website: Checkers & Rally’s Franchising
The corporate headquarters telephone number is intended for general business and corporate matters. Customers with restaurant, order, food, refund, or service concerns should normally use the customer-service number or online contact page.
How to Escalate a Checkers Complaint
The best complaint process depends on whether the issue involves a restaurant visit, online order, delivery service, rewards account, employment matter, or franchise inquiry.
- Contact the restaurant where the issue occurred and ask to speak with the manager or general manager.
- Keep the receipt, order number, restaurant address, date, approximate time, photographs, and names of employees involved.
- Explain what occurred and state the resolution you are requesting, such as a corrected order, refund, account adjustment, or management follow-up.
- If the restaurant does not resolve the issue, call Checkers customer service at 1-800-800-8072 or submit the complaint through the company’s online contact page.
- Ask for a case or reference number if one is available, and retain copies of all emails and messages.
- If the matter remains unresolved, request that it be escalated to the appropriate district, franchise, regional, or corporate support representative.
Many Checkers and Rally’s restaurants are independently operated by franchisees. The local franchise owner may be responsible for employment, restaurant management, refunds, and other location-specific matters, while the corporate customer-care team may help route or document the complaint.
Do not publish complete payment-card numbers, account passwords, home addresses, employee identification numbers, or other sensitive personal information in a public review.
About Checkers and Rally’s
Checkers was founded in Mobile, Alabama, in 1986. Rally’s began in Louisville, Kentucky, in 1985. The two drive-thru restaurant businesses merged in 1999 and now operate under the same parent company.
The brands are known for hamburgers, chicken sandwiches, hot dogs, wings, milkshakes, and Famous Seasoned Fries. Many restaurants use compact buildings with drive-thru and walk-up service instead of large indoor dining rooms.
- Parent Company: Checkers Drive-In Restaurants, Inc.
- Checkers Founded: 1986
- Rally’s Founded: 1985
- Brands Combined: 1999
- Headquarters: Tampa, Florida
- President and CEO: Chris Tebben
- Restaurant Count: More than 700 Checkers and Rally’s locations
- Business Type: Privately held restaurant operator and franchisor
- Primary Products: Burgers, chicken, fries, wings, hot dogs, shakes, and desserts
Who Is the CEO of Checkers and Rally’s?
Chris Tebben is president and chief executive officer of Checkers Drive-In Restaurants, Inc. He assumed the position in September 2024, succeeding Frances Allen.
Tebben’s prior experience includes executive and leadership positions involving Mars Retail Group, Starbucks, P.F. Chang’s, and Pizza Hut. His responsibilities at Checkers and Rally’s include restaurant operations, franchise relationships, modernization, growth, and the overall customer experience.
Who Owns Checkers and Rally’s?
Checkers Drive-In Restaurants, Inc. is privately held and does not have a public stock symbol. Oak Hill Capital Partners acquired the company in 2017 and continues to list Checkers Drive-In Restaurants among its portfolio companies.
The restaurant system includes both company-operated and independently franchised locations. As a result, employment policies, restaurant management, local pricing, operating hours, and complaint handling may differ by location.
Are Checkers and Rally’s the Same Company?
Yes. Checkers and Rally’s are sister restaurant brands operated and franchised by Checkers Drive-In Restaurants, Inc. They generally use similar menus, restaurant designs, promotions, and operating systems.
The name used on a restaurant often depends on its geographic market. Checkers is more common in parts of the Southeast and Northeast, while Rally’s is widely used in parts of the Midwest and West.
Checkers Reviews, Complaints and Customer Feedback
Reviews submitted to CorporateOfficeHeadquarters.com and CustomerServiceNumbers.com describe a range of experiences with Checkers and Rally’s restaurants. Some customers praise the seasoned fries, burgers, affordable meal deals, late operating hours, and convenience of the drive-thru format.
Complaints and lower-rated reviews have commonly mentioned:
- Incorrect or incomplete orders: Customers report receiving missing items, incorrect toppings, or food that did not match the order placed.
- Food temperature and quality: Some reviews describe cold burgers, poorly prepared food, or items that did not appear fresh.
- Long waits: Complaints sometimes involve extended drive-thru waits or delays while an order is remade.
- Employee and management interactions: Some customers describe rude responses, dismissive behavior, or difficulty reaching a manager.
- Refund handling: Reviewers have reported delays or confusion when requesting a refund for an incorrect or unsatisfactory order.
- Marketing messages: One review described difficulty stopping promotional emails after asking to unsubscribe.
- Complaint follow-up: Some consumers report difficulty obtaining a response after contacting a restaurant or attempting to escalate a concern.
One visitor also submitted an employment-related complaint involving allegedly unpaid working time. Employment and wage concerns should be documented carefully and directed to the restaurant owner, human-resources contact, or the appropriate state or federal labor agency when necessary.
These complaint themes are based on individual visitor submissions and do not represent every Checkers or Rally’s restaurant. Customer experiences can vary considerably because locations may have different franchise owners, managers, staffing levels, and operating practices.
Checkers and Rally’s Competitive Landscape
Checkers and Rally’s compete in the quick-service burger market, where price, convenience, drive-thru speed, menu variety, digital ordering, and restaurant availability influence customer decisions.
Three of the company’s largest national competitors include:
- McDonald’s Corporate Office – McDonald’s competes through its extensive restaurant network, drive-thru service, mobile ordering, value meals, burgers, fries, and breakfast menu.
- Burger King Corporate Office – Burger King competes directly in flame-grilled burgers, chicken sandwiches, drive-thru service, mobile offers, and value-focused meals.
- Wendy’s Corporate Office – Wendy’s competes in burgers, chicken, fries, late-night meals, digital ordering, delivery, and value promotions.
Checkers and Rally’s also compete with smaller or more regionally concentrated restaurant chains, including:
- Krystal Corporate Office – Krystal competes in value-oriented burgers, late-night service, compact restaurants, and Southeastern markets.
- Sonic Drive-In Corporate Office – Sonic competes through drive-in service, burgers, hot dogs, drinks, desserts, and late operating hours.
Checkers and Rally’s distinguish themselves with compact restaurant formats, double drive-thru designs, bold menu flavors, seasoned fries, and a strong emphasis on affordable meals.
Related Restaurant Corporate Office Pages
- McDonald’s Corporate Office
- Burger King Corporate Office
- Wendy’s Corporate Office
- Krystal Corporate Office
- Sonic Drive-In Corporate Office
- Nathan’s Famous Corporate Office
- Portillo’s Corporate Office
- A&W Corporate Office
Additional Checkers Consumer Resources
Consumers looking for help with an order, customer-service complaint, restaurant location, job, or franchise opportunity may also find these resources useful:
- Checkers Customer Service Numbers, Reviews and Complaints
- Submit Feedback to Checkers and Rally’s
- Find a Checkers or Rally’s Restaurant
- Search Checkers and Rally’s Jobs
- Checkers and Rally’s Franchise Information
Frequently Asked Questions About Checkers Corporate Office
Where is the Checkers corporate office?
Checkers Drive-In Restaurants, Inc. is headquartered at 4300 West Cypress Street, Suite 600, Tampa, FL 33607.
What is the Checkers corporate office phone number?
The Checkers headquarters phone number is 1-813-283-7000. Customers with an order, food, service, or restaurant complaint should generally call customer service at 1-800-800-8072.
What is the Checkers customer-service phone number?
Checkers and Rally’s customer service can be reached at 1-800-800-8072. Customers can also submit feedback through the contact page on the official Checkers and Rally’s website.
How do I complain about a Checkers restaurant?
Begin by speaking with the restaurant manager or general manager. If the issue is not resolved, contact Checkers customer service and provide the restaurant address, visit date, receipt or order number, and a description of the requested resolution.
How do I request a Checkers refund?
Contact the restaurant where the purchase was made and provide the receipt or order information. For an online or delivery order, also check whether the order was processed directly by Checkers or through a third-party delivery company.
How do I contact a specific Checkers location?
Use the restaurant locator on the official Checkers and Rally’s website to find the location’s telephone number, address, hours, menu, and available ordering options.
Who is the CEO of Checkers and Rally’s?
Chris Tebben is president and chief executive officer of Checkers Drive-In Restaurants, Inc.
Does Checkers own Rally’s?
Checkers and Rally’s are sister brands under the same parent company, Checkers Drive-In Restaurants, Inc. The two restaurant businesses combined in 1999.
Why are some restaurants called Checkers and others called Rally’s?
The two names developed in different geographic markets before the companies combined. The restaurants now generally offer similar menus and use the same overall operating system, but the established regional names have been retained.
How do I apply for a job at Checkers?
Visit the Checkers and Rally’s careers website to search for restaurant team, management, and corporate support positions. Because many restaurants are franchised, hiring practices and benefits may vary by location.
How do I contact Checkers about a franchise?
Prospective franchisees can call 1-888-913-9135 or use the inquiry form on the official Checkers and Rally’s franchising website.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The site also provides a place where consumers can share reviews, complaints, photographs, and the outcomes of their customer-service experiences. These submissions can help identify recurring complaint themes and show how experiences differ among companies, franchise owners, restaurants, and locations.
Corporate contact details and executive positions can change. Visitors should verify important information through the company’s official website before mailing documents, sharing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Checkers Drive-In Restaurants, Inc., Checkers, Rally’s, Oak Hill Capital Partners, or any Checkers or Rally’s franchisee.
Checkers, Rally’s, Famous Seasoned Fries, and related names and logos are trademarks of their respective owners. Corporate information is believed to be accurate at the time of publication but may change without notice. Reviews and comments represent the opinions and experiences of individual visitors.
Share Your Checkers or Rally’s Experience
Have you contacted Checkers customer service, worked with a restaurant manager, or attempted to escalate a complaint to the corporate office? Share your experience below.
When leaving a review, consider mentioning the restaurant location, approximate visit date, type of order, customer-service channel used, whether the company responded, and whether the matter was resolved. Do not include payment-card numbers, account passwords, home addresses, employee identification numbers, or other sensitive personal information.