Many people search for the A&W corporate office when they need the A&W headquarters address, corporate phone number, customer service route, or a way to escalate a restaurant complaint. A&W Restaurants is headquartered in Lexington, Kentucky, and is best known for root beer, root beer floats, burgers, hot dogs, chicken, cheese curds, and nostalgic quick-service restaurant locations.
A&W Corporate Office and Headquarters Contact Information
A&W corporate office information is often searched as A&W headquarters, A&W HQ, A&W corporate office, A&W corporate phone number, A&W office, A&W customer service, or A and W corporate. The information below separates A&W Restaurants headquarters details from restaurant feedback, bottled root beer, franchising, and local restaurant support.
- Company: A&W Restaurants, Inc.
- A&W Headquarters Address: 1648 McGrathiana Pkwy, Lexington, KY 40511
- A&W Corporate / Media Phone Number: 1-859-219-0019
- Official Website: AWRestaurants.com
- Official Contact Page: A&W Contact Us
- Restaurant Feedback Form: Share a Recent A&W Restaurant Experience
- General Question Form: Ask A&W a General Question
- Restaurant Locator: Find an A&W Restaurant
- Franchising Website: A&W Franchising
The A&W corporate phone number is best used for headquarters, corporate, media, franchise, vendor, and main-office matters. For a recent restaurant complaint, order issue, food quality concern, app issue, local store experience, or customer feedback, use the official A&W restaurant feedback form and select the location involved.
A&W Restaurants Ownership and Franchise Note
A&W Restaurants is a franchisee-owned restaurant company. The brand was purchased by a group of franchise owners in 2011 after previously being owned by Yum! Brands. A&W says it is 100% franchisee-owned, which is unusual among major quick-service restaurant brands.
This matters for complaints because many issues are handled first by the local restaurant owner/operator or manager. If your concern involves food quality, service, cleanliness, hours, pricing, missing items, app pickup, dine-in, or drive-thru service, include the exact restaurant location when contacting A&W.
A&W Restaurants vs. A&W Bottled Root Beer
A&W Restaurants and A&W bottled or canned root beer are not the same support route. A&W’s own contact page says A&W Bottle & Can Beverage is a separately owned company and directs bottled/canned beverage questions to RootBeer.com.
If your complaint is about root beer purchased in cans, bottles, 2-liter bottles, or multipacks at a grocery store, use the A&W Root Beer beverage contact route. If your complaint is about root beer, food, service, or a float purchased at an A&W restaurant, use A&W Restaurants’ feedback form.
Choose the Correct A&W Support Route
Before contacting A&W corporate office, choose the route that matches your issue.
- Restaurant complaint: Use the A&W restaurant feedback form and select the location involved.
- Incorrect or missing order: Keep your receipt and provide the visit date, time, and restaurant location.
- Food quality issue: Include the item ordered, photos if available, and whether you spoke with the restaurant manager.
- Pricing or menu availability: Contact the local A&W restaurant because pricing and availability may vary by location.
- Employment question: A&W says employment opportunities are handled by local restaurants, so contact the location where you applied.
- Franchise inquiry: Use A&W’s official franchising site.
- Bottled or canned root beer issue: Use the A&W Root Beer beverage route, not the restaurant complaint form.
- Accessibility issue: A&W lists accessibility contact information in its legal/accessibility notice.
What to Have Before Contacting A&W Corporate Office
If you are escalating an A&W restaurant complaint, prepare a short, clear summary first.
- Restaurant location, city, and state
- Date and approximate time of visit
- Receipt, order number, app order, or payment record if available
- Items ordered and what went wrong
- Photos of food, packaging, receipt, or restaurant conditions when relevant
- Whether you spoke with a manager at the location
- A clear explanation of the resolution you are requesting
Do not post private information such as full payment card numbers, home addresses, phone numbers, app passwords, verification codes, employee personal information, gift card details, or private receipt details in public comments.
How to Escalate an A&W Complaint
For most A&W complaints, start with the restaurant where the issue happened. Ask for the manager on duty if the issue is urgent or happened during your visit. This is especially useful for incorrect orders, missing items, food quality concerns, refund requests, cleanliness concerns, employee conduct, or drive-thru service.
If the local restaurant does not resolve the issue, use A&W’s official restaurant feedback form. Include the restaurant location, visit date, time, type of visit, order details, and a factual description of what happened.
If the issue still remains unresolved, send a written escalation to A&W Restaurants, Inc. at the Lexington headquarters address. Include copies of supporting records rather than originals.
Food Safety, Accessibility, Privacy, and Scam Warning
For food safety concerns such as undercooked food, illness, foreign objects, allergen issues, unsafe restaurant conditions, or sanitation problems, contact A&W promptly and keep the receipt, packaging, and photos when possible. For serious food safety or sanitation concerns, you may also contact the local health department for the restaurant location.
For accessibility concerns, A&W’s legal page lists a contact number for questions or comments about website accessibility efforts. For privacy requests, use A&W’s legal/privacy resources rather than public comments.
Be cautious of fake A&W coupon pages, fake root beer giveaway posts, unofficial support numbers, and gift card scams. Use AWRestaurants.com, the official restaurant locator, the official A&W contact forms, or the official A&W Root Beer beverage site for bottled beverage questions.
Common Reasons Customers Contact A&W Headquarters
Customers may search for A&W HQ, A&W headquarters, A&W corporate, A&W office, A&W corporate phone number, A&W headquarters address, A&W corporate office, or A&W customer service for issues such as:
- Restaurant service complaints
- Incorrect, missing, cold, or poorly prepared orders
- Root beer float, burger, hot dog, chicken, fries, or cheese curd quality concerns
- Restaurant cleanliness or sanitation complaints
- Drive-thru, dine-in, pickup, or app order problems
- Pricing, coupons, deals, or Mug Club questions
- Employment or local restaurant application questions
- Franchise, media, corporate, or vendor inquiries
- Bottled or canned A&W Root Beer complaints that need the separate beverage route
A&W Reviews and Complaints
Current CorporateOfficeHeadquarters.com reader comments for A&W include individual experiences involving a Wisconsin restaurant visit, product availability, portion concerns, and several bottled or canned root beer quality complaints. These comments are individual reader-submitted experiences and may not represent every A&W restaurant, franchisee, employee, menu item, beverage product, or support response.
Because A&W bottled and canned beverage products are handled separately from A&W Restaurants, reviews about grocery-store bottles or cans should be routed to the A&W Root Beer beverage contact path. Restaurant visit reviews should include the location, date, order type, and whether A&W responded.
About A&W Restaurants
A&W traces its history to 1919, when Roy W. Allen opened a root beer stand in Lodi, California. Allen later partnered with Frank Wright, creating the A&W name. The brand became known for draft root beer, frosty mugs, root beer floats, burgers, hot dogs, cheese curds, chicken tenders, fries, onion rings, and classic American quick-service food.
A&W Restaurants now operates through a franchise system with locations in the United States and international markets. Menu availability, restaurant hours, pricing, coupons, app ordering, and local complaint handling can vary by location.
Competitors and Related Corporate Office Pages
A&W competes with burger chains, drive-thru restaurants, ice cream and dessert brands, fast-food chicken concepts, regional quick-service restaurants, and nostalgic root beer/float competitors. Customers comparing corporate office information, complaint routes, restaurant reviews, and headquarters details may also visit the corporate office pages for McDonald’s, Burger King, Wendy’s, Sonic Drive-In, Dairy Queen, Five Guys, and Culver’s.
Related A&W Resources
- Official A&W Restaurants Website
- A&W Contact Us
- A&W Restaurant Feedback Form
- Ask A&W a General Question
- A&W Restaurant Locator
- About A&W Restaurants
- A&W Menu
- A&W Privacy and Accessibility Information
- A&W Franchising
- A&W Bottled and Canned Root Beer
- A&W Customer Service Numbers
- Report a Food Safety Problem
- FTC Report Fraud
Frequently Asked Questions About A&W Corporate Office
Where is A&W corporate office?
A&W Restaurants is headquartered at 1648 McGrathiana Pkwy, Lexington, KY 40511.
What is the A&W corporate phone number?
A&W’s corporate/media phone number is commonly listed as 1-859-219-0019. For a restaurant complaint, use A&W’s official restaurant feedback form and select the location involved.
How do I file a complaint with A&W?
Start with the local A&W restaurant manager if possible. Then use the official A&W restaurant feedback form. Include the restaurant location, visit date, time, receipt details, order information, photos if relevant, and the resolution you are requesting.
Is A&W owned by franchisees?
Yes. A&W says it is 100% franchisee-owned. The company was purchased by a group of franchise owners in 2011 after previously being owned by Yum! Brands.
Are A&W restaurants franchised?
Yes. A&W is a franchise restaurant brand, and many restaurant-level issues are handled by the local franchise owner/operator or restaurant manager.
How do I contact A&W about employment?
A&W says employment opportunities are handled by local restaurants. Use the A&W restaurant locator to find the location where you want to apply or where you worked.
How do I contact A&W about bottled or canned root beer?
A&W Restaurants says A&W Bottle & Can Beverage is a separately owned company. For bottled or canned A&W Root Beer questions, use RootBeer.com rather than the restaurant feedback form.
Is A&W Canada the same company as A&W Restaurants in the U.S.?
No. A&W’s U.S. contact page directs A&W Canada inquiries to the separate A&W Canada website. Use the correct country-specific site for your issue.
Who is the CEO of A&W Restaurants?
A&W Restaurants announced Betsy Schmandt as CEO and president in 2025, with Kevin Bazner continuing as chairman.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, complaint, review, and escalation information for major companies and brands. We review official company pages, public records, press resources, support pages, phone number references, ownership updates, and reader-submitted experiences to help users find the correct corporate contact or complaint route.
Page Update Note
This A&W corporate office page was updated on June 30, 2026 to clarify the Lexington headquarters address, relabel the corporate/media phone number, remove unsupported older phone and fax emphasis, add the official restaurant feedback and general contact routes, explain franchisee ownership, distinguish A&W Restaurants from bottled/canned A&W Root Beer, include the matching CustomerServiceNumbers.com resource, summarize current COH reader review themes, and improve restaurant complaint escalation guidance.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with A&W Restaurants, Inc., A Great American Brand, LLC, A&W Root Beer, Keurig Dr Pepper, A&W Canada, A&W Singapore, any local A&W restaurant, franchisee, owner/operator, employee, app provider, delivery provider, payment processor, or related company. This page is for informational purposes only and is designed to help users find corporate office information, headquarters details, complaint routes, support resources, and customer review options. Contact details, phone numbers, addresses, restaurant hours, menu items, franchise relationships, app features, complaint routes, privacy procedures, bottled beverage support, and food safety procedures can change. Always verify important information with the official A&W Restaurants website, local restaurant, receipt, feedback form, app, or appropriate beverage/contact route before making decisions or sending private information.
Share Your Experience
Have you contacted A&W corporate office, a local A&W restaurant manager, the restaurant feedback form, general support, franchising, A&W Root Beer beverage support, or another route about a complaint? Share your A&W review below. Helpful reviews mention whether the issue involved a restaurant or bottled/canned beverage, the restaurant location when relevant, visit date, issue type, support route used, and whether A&W responded. Please do not post private information such as full payment details, gift card PINs, home addresses, phone numbers, passwords, verification codes, account details, or employee personal information.
