Reach Krystal Corporate Office Headquarters 

Krystal, I went to the Smyrna TN location and the food was definitely messed with. Tasted horrible on purpose., there is no way that any food could ever taste this bad!! I’m taking it to a food analyst and you really need to get ready for a huge Lawsuit in public announcement!!!

Krystal,2 times ignored and left without food. Today was the 2nd time I stopped to order and no one would even acknowledge I was standing at the counter. I told myself I would never go back after the last time I sat at the drive through and could see the girl working but she would not answer the intercom. I wonder how many sales this Hillsborough, FL store has lost over the last couple years due to this behavior. I will never go back again for sure now.

Krystal, Disgusting unsanitary drink fountain. Kitchen area was quite unkept as well as it was visible. I seldom write a review (especially for all to see)I prefer to comment to corporate customer service only. However, this store is seriously in need of a clean-up and remodel. Recently stopped at the Krystal @ 221 Marietta Hwy, Canton, GA. #ATLF004 After ordering, I went over to fill the drink cup. The fountain drink tray was so disgusting, chunky stuff, moldy looking, that even after paying for a beverage I didn’t prepare one. The plastic tea pitcher was also noticeably stained and unappealing I decided against the tea as well. The kitchen area was in need of a good cleaning. I’m not sure how the employees weren’t slipping all over the place as the floor was covered dropped onions and such. I realize it gets dirty as the day goes on but this looked much like several days worth. The cook, in my opinion, should have had his scraggly beard covered. Plus for a fast food restaurant and us being 1 of only 2 customers in lobby area, it took 17 minutes for #1 combo (lg) and 1 Chili Cheese Pup. It was a carry out order at 7:24 pm. After getting back to our car, we discovered they had given us an order of Chili cheese fries in error of reg lg fries. When returned for our regular fries, my husband was greeted with, “there he is, we were looking for those chili cheese fries,” I’m pretty sure they turned around and gave those cc fries to the person who ordered them originally, even after being taken out of the building.

I assure you, had we not been returning from a very long trip, hungry and ready to get home, had I seen the fountain drink area in advance, we would have cancelled the order and requested a refund.

Bringing this to the attention of the Manager, would it help? Doubtful. Apparently he is clueless or doesn’t care, otherwise, it would not be in the shape it is in. I felt compelled to give feed back at the corporate level as it’s a direct reflection on the Chain itself.

A picture is attached but difficult to see all the filth.

Krystal, Problem with receipt. Lady overcharged and upsized without me asking. There was no receipt paper. I asked for my receipt and she said pull up I’ll be there. She asked for my phone and said the picture she will take would be my receipt. I pulled on side and ate my chicks, french fries were terrible. I sat looking at my phone and she came outside and asked if I was o.k. I told her im fine, but I was overcharged. She said oh you right! I went inside and she said she was trying to fix it and she gave me $3.19 back. I replied that price is not right still right. I knew I ordered 2 chick combo and she said the other 2 charges was just separated because that is how computer separates the combo.

Krystal, Worker in drive through in Covington location very rude to customers. Also sending customers out of drive through to wait on food on the other side of restaurant. I waited for 15 mins and still didn’t receive my order. Came inside to find out what was going on and she was extremely rude telling me I was not the only customer they had ,but then filled the person behind me order which was the same 2 Krystal’s that I ordered. This was on January 3 at 12:40pm . Krystal’s on US278.