Use this page to find Five Guys corporate office and headquarters information, including the current Alexandria, Virginia corporate address, official customer feedback hotline, complaint guidance, reviews, and related resources. Five Guys is a fast-casual restaurant chain known for hamburgers, hot dogs, fries, milkshakes, and customizable toppings.
Five Guys Corporate Office and Headquarters Contact Information
- Company / Brand: Five Guys
- Legal Entity Reference: Five Guys Enterprises, LLC
- Five Guys Corporate Office Address: 1940 Duke St., Fifth Floor, Alexandria, VA 22314, USA
- Five Guys Customer Feedback Hotline: 1-866-345-GUYS (4897)
- Official Website: FiveGuys.com
- Five Guys Contact Page: Contact Five Guys
- Five Guys Support Hub: Five Guys Support Hub
- Five Guys Locations: Find a Five Guys Restaurant
- Five Guys Careers: Five Guys Careers
Important: The Five Guys customer feedback hotline is the official customer feedback route, not a guaranteed corporate executive complaint line. For restaurant orders, refunds, delivery issues, missing items, store complaints, gift cards, app questions, or customer service concerns, start with the Five Guys contact page, feedback hotline, or the specific restaurant location involved.
Five Guys Headquarters Address Update
Older Five Guys corporate office references often list 10718 Richmond Highway in Lorton, Virginia. Five Guys now lists its corporate offices at 1940 Duke St., Fifth Floor, Alexandria, VA 22314.
This update is important for readers searching for Five Guys corporate office, Five Guys headquarters, Five Guys HQ, Five Guys corporate address, or Five Guys complaint contacts. If you are mailing formal correspondence, privacy requests, legal notices, employment documents, or complaint documentation, verify the current address directly with Five Guys before sending sensitive information.
Five Guys Restaurant and Franchise Note
Five Guys restaurants may be company-operated or franchise-operated depending on the location. A complaint about one restaurant should include the store address, city, state, visit date, order number, receipt, and any manager or employee details available.
For store-level problems, the local restaurant or official Five Guys contact page is usually the best first step. Corporate office information can be useful for documentation and escalation, but food, refund, delivery, app, gift card, and local service issues usually need location-specific details.
Choose the Correct Five Guys Support Route
For food quality, incorrect orders, missing items, refunds, gift cards, app orders, online ordering, delivery issues, restaurant cleanliness, employee behavior, or store feedback, use the Five Guys contact page or call the customer feedback hotline at 1-866-345-GUYS (4897).
For job applications and hiring questions, use the Five Guys Careers page or contact the restaurant where you applied. For privacy questions, use the privacy contact information listed in the Five Guys privacy policy. Do not rely on unverified Five Guys HR numbers or complaint numbers found on third-party websites unless they appear in official Five Guys materials.
What to Have Before Contacting Five Guys Corporate Office
Before contacting Five Guys corporate office or submitting a complaint, gather:
- The restaurant address, city, and state
- Date and approximate time of the visit or order
- Receipt, order number, app order, or delivery confirmation
- Photos of food, packaging, signage, receipt, or restaurant conditions if relevant
- Names of employees or managers involved, if available
- A short explanation of the problem and the resolution you are requesting
How to Escalate a Five Guys Complaint
Start with the restaurant location, Five Guys contact page, or customer feedback hotline. Include the location, date, order details, receipt, and what went wrong. If the issue involves a refund, missing item, gift card, app order, online order, delivery problem, or poor service, include screenshots or confirmation emails when possible.
If the issue is not resolved, follow up in writing and keep a copy of your submission. For orders placed through a third-party delivery app, you may also need to contact the delivery platform because refunds, credits, and driver-related issues may be handled through that app.
For food safety concerns, customers may also contact the appropriate local health department. For payment-card overcharges, keep your receipt and bank record, then contact Five Guys, the delivery platform if applicable, and your card issuer if the charge is not corrected.
Common Reasons Customers Contact Five Guys Corporate Office
Customers search for Five Guys corporate office, Five Guys headquarters, Five Guys corporate address, Five Guys HQ, Five Guys customer feedback, or Five Guys complaint contacts for issues such as:
- Refunds, missing items, or incorrect orders
- Food quality, cleanliness, or restaurant-condition concerns
- Online ordering, app, delivery, or gift card problems
- Rude service or difficulty reaching a manager
- Pricing, promotion, coupon, or receipt disputes
- Store hours, restroom access, or location-specific complaints
- Employment, application, payroll, or HR-related questions
Scam and Fake Five Guys Support Number Warning
Be careful when searching online for a Five Guys corporate phone number, Five Guys HR number, Five Guys complaint line, or Five Guys refund phone number. Restaurant brands are often listed on third-party websites that may publish outdated, unofficial, or unverified contact details.
Use FiveGuys.com, the Five Guys app, official receipts, the official contact page, and the customer feedback hotline before sharing order, account, payment, or employment information. Do not provide full card numbers, passwords, one-time codes, gift card numbers, or sensitive employee information through unofficial websites or social media comments.
Five Guys Reviews and Complaints
The current CorporateOfficeHeadquarters.com reader comment visible in this scan describes an individual complaint about restroom access, code-locked bathroom doors, and an inconvenient or rude service experience.
This review reflects one individual customer experience and should not be treated as a universal fact about every Five Guys restaurant, employee, manager, franchise owner, or corporate response. If you have contacted Five Guys corporate office, a local restaurant, customer feedback, a delivery app, or another support route about a Five Guys issue, you can share your experience below.
About Five Guys
Five Guys began in Arlington, Virginia in 1986 and grew from a small burger restaurant into an international fast-casual restaurant brand. The company is known for burgers, hot dogs, fries cooked in peanut oil, milkshakes, and a long list of toppings that allow customers to customize their orders.
Five Guys now operates more than 1,900 restaurants worldwide. Because many restaurant issues are location-specific, customers should include the exact restaurant address and order details when submitting a complaint or requesting a refund.
Competitors and Related Corporate Office Pages
Five Guys competes with burger chains, fast-casual restaurants, and other quick-service brands. Customers comparing corporate office contacts and complaint routes may also want to review McDonald’s Corporate Office, Burger King Corporate Office, Wendy’s Corporate Office, Culver’s Corporate Office, In-N-Out Burger Corporate Office, and Whataburger Corporate Office.
Related Resources
- Official Five Guys Website
- Five Guys Contact Page
- Five Guys Support Hub
- Five Guys Restaurant Locations
- Five Guys FAQs
- Five Guys Careers
- Five Guys Privacy Policy
- Five Guys Terms of Service
- Five Guys Customer Service Numbers
Frequently Asked Questions About Five Guys Corporate Office
Where is Five Guys corporate office located?
Five Guys corporate office is located at 1940 Duke St., Fifth Floor, Alexandria, VA 22314.
What is the Five Guys customer feedback phone number?
Five Guys lists its customer feedback hotline as 1-866-345-GUYS (4897). This is the official feedback route, not a guaranteed executive complaint line.
Is Five Guys still headquartered in Lorton, Virginia?
Five Guys previously used a Lorton, Virginia corporate address, but the company now lists its corporate offices in Alexandria, Virginia.
How do I complain about a Five Guys restaurant?
Use the Five Guys contact page or customer feedback hotline. Include the restaurant location, visit date, order number, receipt, photos, and the resolution you are requesting.
Does Five Guys publish a public HR number?
A verified public Five Guys HR phone number was not confirmed for this page. Job seekers should use the official Careers page, and current employees should use the HR or payroll contacts provided by their workplace.
Is CorporateOfficeHeadquarters.com affiliated with Five Guys?
No. CorporateOfficeHeadquarters.com is not affiliated with Five Guys Enterprises, LLC, Five Guys, or any Five Guys franchise operator.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, phone numbers, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, ownership, support routes, phone numbers, review themes, or escalation options change.
Page Update Note
This page was updated on June 30, 2026 to include Five Guys’ current Alexandria corporate office address, official customer feedback hotline, updated complaint guidance, CSN link, current visible COH review information, and revised corporate-office resources.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Five Guys Enterprises, LLC, Five Guys, or any Five Guys franchise operator. This page is for informational, review, and complaint purposes only. For restaurant orders, refunds, employment, privacy, legal, delivery, app, gift card, or customer-service issues, verify current information directly with Five Guys or the appropriate official support route.
Share Your Experience
If you have contacted Five Guys corporate office, a local Five Guys restaurant, Five Guys customer feedback, a delivery app, or a manager about a complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.