White Castle’s corporate office is in Columbus, Ohio. Use this guide to reach its home office, send feedback about a restaurant visit or grocery product, and follow up on an unresolved concern.
Write a review about your White Castle experience, or use the official contacts below for assistance.
White Castle corporate office — quick answers
Corporate address: White Castle, 555 Edgar Waldo Way, Columbus, OH 43215, USA.
Published home-office phone: 800-843-2728.
Guest feedback: Visit the official contact page and select “Tell us what you think” for restaurant, grocery-item or other feedback.
Source: White Castle contact page. Verified September 5, 2026.
On This Page
White Castle Corporate Office and Guest Contacts
Choose the route that matches your question. White Castle publishes its toll-free number under “Our Home Office”; it does not identify that number as a dedicated HR or complaint line.
| Reason for contacting | Contact | How to use it |
|---|---|---|
| Corporate or general inquiries | 800-843-2728 | Explain your question and ask for the appropriate team. |
| Restaurant visit or order feedback | Castle Feedback | Select “Tell us what you think,” then “Castle Feedback.” Identify the restaurant and visit date. |
| Packaged grocery-product concern | Grocery Item Feedback | Choose the grocery option for White Castle products purchased from a retailer. |
| Other written questions | Other Feedback | Use the remaining feedback category when your question does not concern a restaurant visit or grocery item. |
| Job opportunities | White Castle careers | Search openings and follow the application instructions. Current employees should use their workplace HR contacts. |
How to Escalate a White Castle Complaint
These are suggested follow-up steps, not a published formal escalation procedure:
- Start where the issue occurred. For a restaurant order, ask the location’s manager to review the problem. For an order placed through a delivery service, also use that service’s order-help channel when the issue involves its charges or delivery.
- Keep useful records. Save your receipt, restaurant location, visit date, order number and previous correspondence. For a grocery product, retain the packaging, UPC, lot or date code, and purchase details.
- Send feedback through the matching category. Explain what happened, what you have already tried and the resolution you are requesting, such as a missing-item correction or billing review.
- Follow up with the home office if unresolved. Reference your earlier submission and ask whether the concern can be reviewed by the appropriate manager or team. Keep a record of the response.
Posting a review here does not send White Castle an official complaint, refund request or order correction. Use its contact channels for assistance.
Frequently Asked Questions
Should a grocery-product complaint go to a restaurant?
White Castle provides a separate “Grocery Item Feedback” option for packaged products. Include the product name and package codes so the company can identify the item. If you are requesting a store refund, keep the retailer’s receipt as well.
Does White Castle publish a dedicated HR phone number?
A separate public HR number was not verified for this guide. Applicants can use the careers website. Employees with payroll, scheduling or benefits questions should contact their manager or use the HR channel provided by their workplace.
About White Castle
White Castle is a restaurant brand known for small hamburgers called sliders. It also sells packaged products through grocery retailers. Its official website provides restaurant information, grocery offerings and company background through its About Us page.
Related Corporate Office Guides
Looking for another burger restaurant’s contacts? See our guides for Krystal and Wendy’s.
Why Trust Corporate Office Headquarters?
We checked White Castle’s official home-office address, published phone number and feedback categories on September 5, 2026. The phone number was verified from the company’s website, not by calling it. Corporate Office Headquarters is independent and is not affiliated with White Castle.
Share Your White Castle Review
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