United Airlines is a major U.S. airline headquartered in Chicago, Illinois. People often search for the United Airlines corporate office when they need the headquarters address, corporate phone number, customer support, refund help, baggage claim assistance, MileagePlus support, accessibility help, or a way to escalate an unresolved travel complaint.
United Airlines Corporate Office and Headquarters Contact Information
- Company: United Airlines, Inc. / United Airlines Holdings, Inc.
- Stock Symbol: UAL on the Nasdaq Stock Market
- United Airlines Corporate Office / Headquarters Address: 233 S. Wacker Drive, Chicago, IL 60606, USA
- United Airlines Corporate Phone Number: 1-872-825-4000
- Reservations / General Customer Support: 1-800-864-8331 / 1-800-UNITED-1
- Baggage Recovery Center: 1-800-335-2247
- MileagePlus Service Center: 1-800-421-4655
- Accessibility Desk: 1-800-228-2744
- Relay Service for TDD / Hearing or Speech Assistance: Dial 711
- Official Website: united.com
- United Help Center: United Help Center
- United Customer Care Form: Submit a Compliment or Complaint
- United Refund Form: Request a Refund
The United Airlines corporate phone number is best treated as a headquarters or corporate-office number. For reservations, cancellations, refunds, baggage problems, MileagePlus, accessibility, flight disruptions, United Club, United Vacations, airport service, or post-travel complaints, United’s official Help Center and issue-specific support routes are usually the better first contact.
United Airlines Headquarters Address
United Airlines headquarters are located at 233 S. Wacker Drive in Chicago, Illinois. This address is useful for searches such as United Airlines headquarters address, United Airlines corporate office Chicago, United Airlines company address, United Airlines head office, and United Airlines HQ address.
United is part of United Airlines Holdings, Inc. and operates a large domestic and international route network. For traveler support, United generally routes customers through reservations, the app, Help Center, refund form, Customer Care form, Baggage Recovery Center, MileagePlus, Accessibility Desk, or airport service channels depending on the issue.
Choose the Correct United Airlines Support Route
- Reservations, flight changes, cancellations, or rebooking: Call 1-800-864-8331 or use United.com, the United app, or My Trips.
- Refund request: Use United’s official refund form and keep your ticket number, confirmation number, payment details, and cancellation record.
- Post-travel complaint or compliment: Use United’s Customer Care form and include flight details, receipts, photos, and case numbers.
- Delayed, damaged, or missing baggage: Contact the Baggage Recovery Center at 1-800-335-2247 and keep the baggage file number and bag tag.
- MileagePlus account issue: Contact MileagePlus at 1-800-421-4655 or use your MileagePlus account tools.
- Accessibility or disability-related travel question: Contact the Accessibility Desk at 1-800-228-2744.
- Hearing or speech relay assistance: Dial 711 for National Relay Service.
- United Cargo: Use the official United Cargo support route for cargo shipments instead of passenger reservations.
- Emergency at an airport or onboard: Contact airport staff, crew, security, or emergency services immediately.
What to Have Before Contacting United Airlines Corporate Office
- Confirmation number, ticket number, or reservation record locator
- Passenger name exactly as shown on the ticket
- Flight number, travel date, origin, destination, and connection details
- MileagePlus number, if relevant
- Baggage tag number, baggage file number, or airport report for baggage issues
- Refund request number, Customer Care case number, or prior complaint reference
- Receipts for expenses connected to baggage delays, cancellations, or disruptions
- Photos of damaged baggage, app errors, boarding issues, or service problems when helpful
- A short timeline and the specific resolution you are requesting
Do not post private travel information in public reviews or comment sections. Avoid sharing ticket numbers, confirmation codes, passport numbers, Known Traveler Numbers, full names of minors, payment details, addresses, phone numbers, MileagePlus passwords, medical details, or screenshots that show private trip information.
How to Escalate a United Airlines Complaint
Start with the United support route tied to your issue. Reservations and flight changes should begin with United reservations, United.com, the United app, or My Trips. Refunds should go through the refund form. Post-travel complaints should go through the Customer Care form. Baggage issues should be reported at the airport when possible and followed through the Baggage Recovery Center.
If the issue is not resolved, ask for a case number, baggage file number, refund request number, or written explanation. Keep your boarding pass, ticket receipt, baggage tag, payment records, app screenshots, chat transcripts, receipts, airport reports, and email responses.
If the complaint involves a U.S. flight and remains unresolved, travelers may also consider filing a complaint with the U.S. Department of Transportation. DOT complaints are especially relevant for refund disputes, disability-related travel issues, tarmac delays, baggage problems, denied boarding, discrimination complaints, and other airline consumer protection issues.
Common Reasons Customers Contact United Airlines Corporate Office
- Finding the United Airlines corporate office or headquarters address
- Looking for the United Airlines corporate phone number
- Flight cancellations, delays, missed connections, or rebooking issues
- Refund requests, travel credits, vouchers, or compensation questions
- Delayed, damaged, lost, or mishandled baggage
- MileagePlus account, missing miles, award travel, or status issues
- Accessibility, wheelchair assistance, seating, or disability-related complaints
- United Club, airport lounge, airport service, or onboard service complaints
- Pet travel, special assistance, family travel, or unaccompanied minor questions
- Difficulty getting a written response or supervisor follow-up
Refunds, Cancellations, Travel Credits, and Disruption Guidance
Many United Airlines complaints involve refunds, cancellations, flight delays, schedule changes, travel credits, vouchers, or rebooking after a disruption. Start by checking your reservation in My Trips or the United app. If a refund is appropriate, use United’s refund form and keep your ticket number, payment record, cancellation confirmation, and refund request number.
If the ticket was purchased through a travel agency, online travel site, corporate travel portal, cruise line, or another airline, United may direct you back to the original seller for changes or refunds. Keep records from both United and the booking source.
Baggage, Lost Items, and Airport Service Guidance
If your bag is delayed, damaged, or missing, report the issue at the airport as soon as possible and keep the baggage file number. Save your bag tag, boarding pass, receipts, photos of damage, and any delivery or repair records.
If an item was left onboard or at an airport, use United’s lost-item or airport support route tied to the location. For delayed baggage expenses, keep itemized receipts and submit them through the baggage claim process when eligible.
MileagePlus, Accessibility, and Special Assistance Guidance
For MileagePlus issues, keep your MileagePlus number, flight receipt, boarding pass, partner airline receipt, missing miles request, and screenshots of the account problem. Award travel and partner-credit issues may require additional documentation.
For accessibility or disability-related travel concerns, contact United’s Accessibility Desk before travel when possible and keep written confirmation of wheelchair assistance, seating accommodations, service animal documentation, medical equipment details, or other requests. If a disability-related issue occurs during travel, document names, dates, airports, flight numbers, and any Complaint Resolution Official contact.
Scam and Fake United Airlines Support Number Warning
Be careful with fake United Airlines support numbers, search ads, phishing emails, social media impersonators, fake refund messages, and travel rebooking scams. Use United.com, the United app, your official ticket receipt, or United’s official Help Center before calling a number found in search results.
Do not provide passwords, verification codes, MileagePlus credentials, passport numbers, full card numbers, gift card numbers, wire transfers, cryptocurrency, or remote computer access to someone who contacts you unexpectedly claiming to represent United Airlines, a refund department, baggage support, a travel agency, or a partner airline.
United Airlines Reviews and Complaints
United Airlines reviews and complaints often involve refunds, cancellations, flight delays, missed connections, baggage problems, MileagePlus issues, accessibility concerns, airport service, onboard service, customer care responses, and difficulty getting a supervisor or written resolution. Individual experiences may vary by route, aircraft, airport, fare type, ticket source, travel date, weather, operational disruption, and support route.
If you leave a United Airlines review below, include the flight date, route, issue type, support route used, and whether the complaint involved reservations, refunds, baggage, MileagePlus, accessibility, airport service, onboard service, United Club, travel credits, or corporate escalation. Do not post private ticket, passport, payment, medical, account, or travel document information.
About United Airlines
United Airlines is a major U.S. airline with headquarters in Chicago. The airline operates a large domestic and international route network and serves travelers through United, United Express, United.com, the United app, MileagePlus, airport service desks, lounges, cargo operations, and partner airline relationships.
Because airline support can involve reservations, ticketing, refunds, airport operations, baggage, accessibility, loyalty accounts, onboard service, weather disruptions, partner airlines, and third-party booking agents, the correct complaint route depends on the specific issue and how the ticket was purchased.
Competitors and Related Corporate Office Pages
Customers researching United Airlines corporate office information may also compare other airline and travel company corporate pages, including American Airlines Corporate Office, Delta Air Lines Corporate Office, Southwest Airlines Corporate Office, JetBlue Corporate Office, and Spirit Airlines Corporate Office. These companies may have overlapping complaint categories involving delays, cancellations, refunds, baggage, loyalty programs, accessibility, airport service, and customer support.
Related Resources
- Official United Airlines Website
- United Help Center
- United Reservations Contact Page
- United Customer Care Form
- United Refund Form
- MileagePlus Contact Information
- United Accessibility and Assistance
- U.S. DOT Air Travel Complaint Form
- American Airlines Corporate Office
- Delta Air Lines Corporate Office
- Southwest Airlines Corporate Office
- JetBlue Corporate Office
Frequently Asked Questions About United Airlines Corporate Office
Where is United Airlines headquarters?
United Airlines headquarters are located at 233 S. Wacker Drive, Chicago, IL 60606.
What is the United Airlines corporate office phone number?
United Airlines Holdings’ current corporate phone number is 1-872-825-4000. For passenger support, call reservations at 1-800-864-8331 or use United’s Help Center.
What is the United Airlines customer support number?
United reservations and general customer support can be reached at 1-800-864-8331, also known as 1-800-UNITED-1.
How do I file a complaint with United Airlines?
Use United’s Customer Care form for post-travel complaints, compliments, or service concerns. Include the flight number, travel date, ticket number, receipts, photos, and any prior case numbers.
How do I request a United Airlines refund?
Use United’s official refund form and provide the ticket number, confirmation number, payment details, passenger information, and cancellation or disruption record.
What is the United Airlines baggage phone number?
The United Airlines Baggage Recovery Center can be reached at 1-800-335-2247.
What is the United Airlines MileagePlus phone number?
The MileagePlus Service Center can be reached at 1-800-421-4655.
How do I contact United Airlines for accessibility help?
United’s Accessibility Desk can be reached at 1-800-228-2744. Travelers using relay service can dial 711.
Should I file a DOT complaint about United Airlines?
If your complaint involves a U.S. flight and United does not resolve it, you may file a complaint with the U.S. Department of Transportation. DOT complaints may apply to refunds, disability-related travel issues, baggage problems, discrimination, denied boarding, and other airline consumer protection matters.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies, airlines, travel providers, and service organizations. This page is designed to help readers identify the correct United Airlines corporate office, customer care, reservations, refund, baggage, MileagePlus, accessibility, DOT, or complaint route before escalating a concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with United Airlines, Inc., United Airlines Holdings, Inc., United Express, Star Alliance, MileagePlus, United Vacations, United Club, United Cargo, any airport, or any travel agency. This page is for informational purposes only. Flight schedules, refund rules, baggage policies, support numbers, accessibility procedures, MileagePlus terms, DOT complaint rules, and complaint processes may change over time. For trip-specific help, use United Airlines’ official website, app, Help Center, Customer Care form, refund form, or support phone numbers.
Share Your Experience
Have you contacted United Airlines corporate office, reservations, Customer Care, baggage support, MileagePlus, the Accessibility Desk, United Club, United Vacations, United Cargo, an airport service desk, or the U.S. Department of Transportation about a flight, refund, cancellation, delay, baggage issue, travel credit, accessibility concern, MileagePlus problem, or customer service complaint? Share your experience below. Include the issue type, support route used, and whether your complaint was resolved, but do not post private information such as ticket numbers, confirmation codes, passport numbers, payment details, MileagePlus passwords, addresses, phone numbers, medical details, or private travel documents.
