How to Contact United Airlines Corporate Office Headquarters HQ
United Airlines Holdings Inc.
233 South Wacker Drive,
Chicago, Illinois 60606 USA
United Phone Numbers:
Corporate Phone Number: 1-312-9978000
Fax Number: 1-847-700-2214
Customer Support Phone Number: 1-800-864-8331
Milage Plus: 1-800-421-4655
United Vacations: 1-888-854-3899
United Club: 1-866-822-5827
Lost Baggage: 1-800-335-2247 or 1-281-821-3526
Pet Transportation: 1-800-864-8331
United Cargo: 1-800-825-3788
United is famous for their air travel services, they recently purchased Continental Airlines and formed a new company. The new company United Continental Holdings is one of the premier airlines in the world. United Airlines is moving its corporate offices to the Willis Tower in Chicago. United’s toll-free customer care phone number is 1-800-864-8331 for air travelers. For United Vacations the number is 1-888-854-3899. The company does encourage users to use its technical support system and help forums on its website.
United Airlines’s main competitors are American Airlines, Southwest Airlines, Delta Airlines, Spirit Airlines and JetBlue.
CorporateOfficeHeadquarters.com is not associated with United Airlines. This website is for informational and review purposes only.
RE: eConfirmation NZ9LY7 May 8, 2023. I logged on to United online to check in.. log in indicated I had two reservations for my May 9, 2023 departure date. I called 1-800-864-8331. The agent told me I needed to change my departure out of Hilo to Honolulu. He suggested flights that could not accommodate my original reservation made on 2/23/2023. Then suggested I fly out of Honolulu on another date, still no guarantee of 1st class seating. I would not agree as I stated a needed the legroom. Approximately 2.5 hours later after being put on hold NUMEROUS times. The agent told me it would cost me an additional$889 to get 1st class seats. I asked why and the agent said I said I requested more seating space because I was "heavy" I NEVER gave that as a reason for needing 1st class seating. I wanted what I had originally made reservations for on 2/23/2023. The agent sent me a confirmation email that showed the only change from my original reservation was the time of departure from Hilo. Otherwise, all flight numbers/times were exactly the same as my original reservation. Seat changes from original reservation from 7D to 1A (Honolulu-LA) and from 9A to 1A (LA – Baltimore) I requested a refund of $889 dollars I was charged over my original charge of $3777.00 on 2/23/2023.
I was not able to open the Refund Request link United website, Therefore I called Customer Care. The agent assisted me in opening the website. She Sends me a confirmation case number via email on 5/20/2030 @ 8:35est. 5/23/2023 I went on United online to check the status of my refund request. United online Refund Request status option would not respond. I called 1-800-490-2021. I was transferred to a Help Desk. Waited 20 minutes, the agent stated I need to be placed on hold. Waited another 20 minutes and the agent stated I need to be placed on hold. Waited 16 minutes, the agent said she needed the date of my refund request. Waited 15 minutes agent when I received my email confirmation. Waited 15 minutes to speak to a Supervisor. The supervisor again told me what the other agent had said "due to the high volume of emails…" . I discontinued the phone call. My intuition leads me to believe that United is utilizing third-party answering services that are not efficient or able to answer or understand the customer.
Shame on #UnitedAirlines and #UnitedAirlinesCostomerService!! Taking part in a 25 billion dollar bailout of U.S. tax dollars while informing passengers they are currently no longer willing to compensate those whose flights were cancelled under EU Regulation 261/2004.
A 26 hour delay, notification of approval after claim filed and even asked for bank info.-and NOW they want to weasel out of payment.
(United case ID 18704877).