American Airlines corporate office headquarters is located at 1 Skyview Drive, Fort Worth, TX 76155. The current published American Airlines corporate phone number is 1-682-278-9000. Reservations and ticket support can be reached separately at 1-800-433-7300. American Airlines, Inc. is the principal wholly owned airline subsidiary of publicly traded American Airlines Group Inc., with Robert Isom serving as chief executive officer. Travelers with flight, cancellation, refund, baggage, AAdvantage, accessibility, airport, employee, or service complaints should use the department responsible for the issue before escalating an unresolved concern to Customer Relations or the Fort Worth corporate headquarters.
American Airlines Corporate Office and Headquarters Contact Information
- Airline: American Airlines, Inc.
- Parent Company: American Airlines Group Inc.
- Corporate Headquarters Address: 1 Skyview Drive, Fort Worth, TX 76155, USA
- American Airlines Corporate Phone Number: 1-682-278-9000
- Reservations and Ticket Changes: 1-800-433-7300
- Customer Relations: Submit a complaint, compliment, or past-travel question
- Customer Relations Mailing Address: American Airlines Customer Relations, P.O. Box 619619, DFW Airport, TX 75261-9616
- AAdvantage Account Service: 1-800-882-8880
- Special Assistance: 1-800-237-7976
- Hearing- or Speech-Impaired Assistance: 1-800-735-2988 or dial 711
- Chief Executive Officer: Robert Isom
- Stock Symbol: AAL on Nasdaq
- Official Website: AA.com
- Customer Service Center: Contact American Airlines
- Refund Requests: Request or check an American Airlines refund
- Baggage Assistance: Delayed, damaged, or missing baggage support
- Lost and Found: Report an item lost during travel
- Careers: American Airlines Careers
- Investor Relations: American Airlines Group Investor Relations
The number 1-682-278-9000 is the corporate business number published with the Fort Worth headquarters address. It should not be confused with Reservations, Customer Relations, baggage support, AAdvantage service, Special Assistance, an airport ticket counter, or an American Eagle operating carrier.
American Airlines does not prominently publish one universal public corporate-office email address. For complaints, compliments, and questions concerning completed travel, use the online Customer Relations form. This routes the message with the flight, ticket, and contact information needed to review the case.
Where Is American Airlines Headquarters?
American Airlines headquarters is located at 1 Skyview Drive in Fort Worth, Texas 76155. The headquarters campus is near Dallas Fort Worth International Airport and serves both American Airlines, Inc. and its parent company, American Airlines Group Inc.
This is the address readers generally need when searching for American Airlines headquarters, American Airlines HQ, AA corporate headquarters, American Airlines corporate address, American Airlines corporate office, American Airlines head office, or 1 Skyview Drive in Fort Worth.
The Skyview headquarters is not an airport ticket counter, baggage-service office, refund desk, Admirals Club, employee check-in location, lost-and-found facility, or walk-in Customer Relations center.
Do not bring luggage, travel documents, mobility devices, refund records, employment paperwork, or lost property to headquarters unless American provides specific instructions.
American Airlines Ownership and Corporate Structure
American Airlines, Inc. is the principal wholly owned subsidiary of American Airlines Group Inc. American Airlines Group is publicly traded on Nasdaq under the stock symbol AAL.
Robert Isom serves as chief executive officer of American Airlines and American Airlines Group.
Flights sold under the American Airlines or American Eagle names may be operated by American, a wholly owned regional airline, or a third-party regional carrier. Codeshare flights can also be operated by another airline.
The operating carrier may control airport staffing, baggage handling, onboard service, aircraft operations, and some compensation decisions. Check the ticket, boarding pass, and itinerary to determine which airline operated each flight segment.
Corporate Headquarters vs. Reservations and Customer Relations
American Airlines corporate headquarters handles company leadership, finance, legal matters, network planning, technology, investor relations, corporate communications, labor relations, corporate employment, and higher-level organizational concerns.
Reservations handles new bookings, ticket changes, cancellations, seats, travel credits, pet travel, special arrangements, and preflight questions.
Customer Relations handles compliments, complaints, and questions about completed travel. It is generally the correct escalation route for a past flight, airport experience, employee interaction, lengthy delay, cancellation handling, reimbursement request, or service concern.
The airport team should normally be contacted first for an active same-day issue involving check-in, boarding, rebooking, baggage, a missed connection, wheelchair assistance, or an immediate disruption.
Choose the Correct American Airlines Support Route
- New reservation or ticket change: Call 1-800-433-7300 or manage the trip through AA.com or the American app.
- Same-day delay or cancellation: Use the app, airport agent, gate agent, or Reservations.
- Complaint about completed travel: Submit the online Customer Relations form.
- Ticket or optional-service refund: Use the official refund-request page.
- Refund-status question: Check the refund status online or use the refund-support form.
- Delayed or damaged checked bag: File a baggage report promptly and retain the file-reference number.
- Missing item from checked baggage: Use the baggage-claim route rather than ordinary lost and found.
- Item lost at an airport checkpoint: Contact TSA or the airport’s lost-and-found office.
- Item left on an aircraft or in an American-controlled area: File an American lost-and-found report.
- AAdvantage account: Call 1-800-882-8880.
- Disability or mobility assistance: Call 1-800-237-7976 or submit the Special Assistance request.
- Hearing- or speech-impaired assistance: Call 1-800-735-2988 or dial 711.
- American Eagle or codeshare complaint: Identify the operating carrier before selecting the complaint route.
- Employee or applicant question: Use the careers site or an authorized internal employee channel.
- Unresolved aviation consumer complaint: Contact the U.S. Department of Transportation after first contacting American.
What to Have Before Contacting American Airlines Corporate or Customer Relations
- The passenger’s name as shown on the ticket
- The confirmation code or ticket number, shared only through a private official channel
- The flight number and travel date
- The origin, connection, and destination airports
- The operating carrier for each affected segment
- The baggage file-reference or tag number when applicable
- The AAdvantage number when relevant
- Receipts for reasonable expenses or requested reimbursement
- Boarding passes, delay notices, cancellation messages, and rebooking details
- The names or roles of airport, phone, or Customer Relations representatives previously contacted
- The earlier complaint or refund reference number
- A concise timeline and the specific resolution requested
Do not post confirmation codes, ticket numbers, baggage tags, AAdvantage numbers, passport information, payment-card details, travel-document numbers, dates of birth, home addresses, phone numbers, email addresses, disability records, employee personal information, or unredacted receipts in public comments.
How to Escalate an American Airlines Complaint
Address an active travel problem while American still has an opportunity to correct it. Ask an airport agent, gate agent, baggage representative, or Reservations agent for help with rebooking, boarding, baggage, an overnight disruption, or another immediate problem.
Keep screenshots, boarding passes, receipts, baggage records, rebooking details, and the names or roles of representatives contacted.
After the trip, submit the Customer Relations form. Include the flight information, a concise timeline, previous support efforts, expenses, and the specific action requested.
American says its online Customer Relations form is faster than sending a letter. Written correspondence may be sent to:
American Airlines Customer Relations
P.O. Box 619619
DFW Airport, TX 75261-9616
This Customer Relations mailing address is different from the corporate headquarters at 1 Skyview Drive. Send copies rather than original receipts, tickets, passports, or irreplaceable documents.
Flight Delay, Cancellation, and Rebooking Complaints
Delay and cancellation complaints may involve communication, repeated gate changes, aircraft substitutions, crew availability, missed connections, overnight accommodations, meal expenses, ground transportation, or rebooking.
Use the American app, AA.com, airport agents, and Reservations during the disruption. Ask which expenses or accommodations American will authorize before spending money when possible.
Keep itemized receipts and avoid assuming every cost will be reimbursed. Eligibility can depend on the cause of the disruption, applicable law, American’s customer-service commitments, and the Conditions of Carriage.
For a completed trip, submit the Customer Relations form and explain the disruption, response received, additional expenses, and requested resolution.
American Airlines Refund Complaints
A ticket refund request is separate from an ordinary complaint. Use the official refund page and submit a separate request for each ticket number associated with the trip.
Seats, baggage fees, and other optional services may have separate ticket or document numbers and may require separate requests.
Keep the refund-confirmation information and check the status online. If the refund is delayed or denied, use the refund-contact form and explain why the fare or optional service is believed to be refundable.
A request for reimbursement of hotel, food, transportation, or other disruption expenses may belong with Customer Relations rather than the basic ticket-refund system.
Delayed, Damaged, or Lost Baggage Complaints
Report a delayed or damaged checked bag promptly, preferably before leaving the airport or through American’s online baggage-reporting process when available.
Retain the bag tag, boarding pass, baggage file-reference number, photographs, repair estimates, receipts, and inventory of missing items.
American provides an online bag tracker and a baggage contact form. Choose the subject that matches a delayed bag, damaged bag, missing item, or other baggage concern.
Lost property is handled differently from checked-baggage claims. An item left at a TSA checkpoint may belong with TSA, while property lost elsewhere in the airport may belong with the airport authority or another business.
AAdvantage Account and Mileage Complaints
AAdvantage account service can be reached at 1-800-882-8880 in the United States and Canada.
AAdvantage complaints may involve missing miles, award travel, status credit, account access, password resets, partner activity, expired miles, upgrades, or Loyalty Point calculations.
Retain the ticket number, boarding pass, partner receipt, account activity, and screenshots. Use the missing-mile request process when the issue involves an uncredited qualifying transaction.
Do not post an AAdvantage number, login information, account balance, security questions, or status-reservation number publicly.
Disability, Wheelchair, and Special-Assistance Complaints
Travelers can request Special Assistance online or by calling 1-800-237-7976. Make arrangements as early as practical and confirm the request before travel.
At the airport, ask for a Complaint Resolution Official when a disability-related issue cannot be resolved by frontline staff. Keep records of mobility-device damage, assistance delays, boarding issues, seating concerns, and representatives contacted.
For hearing- or speech-impaired assistance, call 1-800-735-2988 or use the National Relay Service by dialing 711.
Travelers may also file a disability-related complaint with the Department of Transportation when the issue remains unresolved.
Airport, American Eagle, and Codeshare Complaints
American Airlines sells flights that may be operated by American Eagle regional carriers or other airline partners. Airport services may also involve contractors, airport authorities, TSA, Customs and Border Protection, concession operators, or ground-handling companies.
Check the itinerary for the words “operated by” to identify the carrier responsible for the flight. The operating carrier may need to handle an onboard-service, aircraft, crew, baggage, or airport complaint.
TSA screening complaints should go to TSA. Airport parking, terminal facilities, airport employees, or common-area accessibility concerns may belong with the airport authority.
American Airlines Employment and Human Resources Questions
American Airlines does not prominently publish the corporate number as a universal public Human Resources or employee-support line.
Applicants should use the official American Airlines careers website for flight, airport, technical operations, corporate, technology, and customer-service positions.
Current and former employees should use authorized internal Human Resources, payroll, benefits, leave, management, labor-relations, retirement, or employee-service channels.
Do not publish employee identification numbers, Social Security numbers, payroll records, medical information, schedules, disciplinary documents, union records, or private workplace correspondence in public comments.
U.S. Department of Transportation Complaint Option
Contact American Airlines first and allow Customer Relations an opportunity to respond.
If the airline does not resolve the matter, passengers may submit a complaint to the U.S. Department of Transportation’s Office of Aviation Consumer Protection.
DOT complaints can address issues such as refunds, disability assistance, unfair or deceptive practices, tarmac delays, discrimination, baggage, ticketing, and other air-travel services.
A DOT complaint does not guarantee compensation, reimbursement, a refund, enforcement action, or another specific outcome.
Fake American Airlines Support and Refund Warning
Use AA.com, the American app, the telephone numbers published on American’s official website, or verified airport counters before providing payment, ticket, identity, or account information.
Be cautious with sponsored search-result numbers, fake refund messages, ticket-change scams, AAdvantage account alerts, job offers, baggage-fee demands, and websites that imitate American Airlines.
Do not provide passwords, one-time verification codes, full payment-card numbers, bank-login credentials, gift-card payments, cryptocurrency, wire transfers, or remote access to a device in response to an unsolicited message.
American Airlines Reviews and Complaints
American Airlines reviews vary by route, airport, operating carrier, aircraft, disruption, cabin, employee team, and complaint route. Positive feedback may mention helpful flight crews, successful rebooking, baggage recovery, airport assistance, lounge service, or a Customer Relations resolution.
Visible commenters on this page have discussed a lengthy flight delay involving several gate changes and aircraft problems, a request for ticket refunds and reimbursement of additional expenses, and difficulty receiving a response after an earlier service complaint.
These are individual commenter reports and do not establish what occurred in every case or across American Airlines’ entire operation.
When leaving a review below, include the origin and destination airports, approximate travel date, general issue, operating carrier, support route used, response time, and whether the complaint was resolved.
American Airlines Competitors and Related Corporate Office Pages
American Airlines competes with major network airlines, low-cost carriers, regional airlines, and international airline groups.
Related corporate-office pages include Delta Air Lines Corporate Office, United Airlines Corporate Office, Southwest Airlines Corporate Office, and JetBlue Corporate Office.
Related Resources
- Official American Airlines Website
- American Airlines Customer Service Center
- Reservations and Ticket Changes
- American Airlines Customer Relations
- Request or Check a Refund
- American Airlines Baggage Support
- Delayed or Damaged Baggage Information
- American Airlines Lost and Found
- AAdvantage Customer Service
- American Airlines Special Assistance
- American Airlines Customer Service Plan
- American Airlines Conditions of Carriage
- American Airlines Careers
- American Airlines Group Investor Relations
- File a U.S. DOT Aviation Consumer Complaint
- Delta Air Lines Corporate Office
- United Airlines Corporate Office
- Southwest Airlines Corporate Office
Frequently Asked Questions About American Airlines Corporate Office
Where is American Airlines headquarters?
American Airlines headquarters is located at 1 Skyview Drive, Fort Worth, TX 76155.
What is the American Airlines corporate phone number?
The current corporate business telephone number published with the headquarters address is 1-682-278-9000.
Is 1-817-963-1234 still the American Airlines headquarters number?
The company’s current corporate filing lists 1-682-278-9000. The older 1-817-963-1234 number should not be presented as the current verified headquarters number.
What is the American Airlines Reservations number?
American Airlines Reservations and ticket support can be reached in the United States at 1-800-433-7300.
Does American Airlines have a corporate-office email address?
American does not prominently publish one universal corporate-office email. Use the official Customer Relations form for complaints, compliments, or questions about completed travel.
Who owns American Airlines?
American Airlines, Inc. is wholly owned by American Airlines Group Inc., a publicly traded company listed on Nasdaq under AAL.
Who is the CEO of American Airlines?
Robert Isom is chief executive officer of American Airlines and American Airlines Group.
How do I complain to American Airlines after a flight?
Submit the official Customer Relations form with the confirmation code or ticket number, flight date, flight number, route, contact information, and requested resolution.
How do I request an American Airlines refund?
Use the official refund website and submit a separate request for each ticket or optional-service document number associated with the trip.
What is the AAdvantage customer-service number?
AAdvantage account service can be reached in the United States and Canada at 1-800-882-8880.
What is the American Airlines Special Assistance number?
Special Assistance can be reached at 1-800-237-7976.
How do I report delayed or damaged luggage?
File a baggage report promptly, retain the baggage file-reference number, and use American’s delayed or damaged baggage page and contact form.
Can I complain to the U.S. Department of Transportation?
Yes. Contact American first. If the concern remains unresolved, an aviation consumer complaint may be filed with the Department of Transportation.
What is the American Airlines Human Resources number?
American does not prominently publish one universal public Human Resources number. Applicants should use the careers website, and employees should use authorized internal channels.
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This page is designed to help readers distinguish American Airlines corporate headquarters from Reservations, Customer Relations, baggage support, refunds, lost and found, AAdvantage, Special Assistance, airport teams, operating carriers, Careers, Investor Relations, and government complaint channels.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with American Airlines, Inc., American Airlines Group Inc., American Eagle, any regional or codeshare carrier, airport authority, TSA, U.S. Department of Transportation, employee, contractor, or Customer Relations representative. This page is provided for informational purposes only and is not legal, medical, disability, financial, immigration, travel, or consumer-rights advice.
Addresses, phone numbers, executives, operating carriers, schedules, routes, ticket rules, baggage procedures, refund eligibility, customer-service commitments, loyalty-program rules, accessibility procedures, and complaint routes may change. Verify current information through American Airlines and the company or agency responsible for the service.
CorporateOfficeHeadquarters.com cannot change a reservation, rebook a flight, issue a refund, locate baggage, add AAdvantage miles, arrange airport assistance, reimburse expenses, or submit a complaint to American Airlines on a reader’s behalf.
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