H-E-B Corporate Office Headquarters: Address, Phone Number and Complaints 

H-E-B’s corporate office headquarters is located at 646 S. Flores Street, San Antonio, TX 78204. The published H-E-B corporate phone number is 1-210-938-8000. H-E-B, LP is a privately held retailer controlled by the Butt family, with Howard Butt III serving as CEO and Roxanne Orsak serving as President and COO. Customers with store, product, curbside, delivery, refund, coupon, pharmacy, app, or employee-conduct complaints should normally contact the store involved or the correct Customer Relations team before escalating an unresolved concern to the San Antonio headquarters.

H-E-B Corporate Office and Headquarters Contact Information

• Retail Brand: H-E-B
• Operating Company: H-E-B, LP
• Ownership Status: Privately held and controlled by the Butt family, with eligible Partners participating in company ownership
• Corporate Office and Headquarters Address: 646 S. Flores Street, San Antonio, TX 78204, USA
• H-E-B Corporate Phone Number: 1-210-938-8000
• San Antonio Customer Relations: 1-210-938-8357
• Customer Relations Outside San Antonio: 1-800-432-3113
• General Customer Relations Hours: Monday-Friday, 8 a.m.-5 p.m. CT
• Curbside and Delivery Support: 1-855-803-0611
• Curbside and Delivery Hours: Daily, 7 a.m.-10 p.m. CT
• Primary Care and Nutrition Services: 1-855-803-9355
• Pharmacy App and Website Technical Support: 1-877-320-4031
• Official Contact Form: Contact H-E-B
• Official Website: HEB.com
• Help Center: H-E-B Help and FAQs
• Official Phone Directory: H-E-B Support Phone Numbers
• Store Locator: Find an H-E-B Store
• Refund Policy: H-E-B Refund Policy
• Product Recalls: Current H-E-B Recalls
• Careers: H-E-B Careers
• Corporate Careers: H-E-B Corporate Job Openings
• Supplier Information: H-E-B Suppliers
• Privacy Policy: H-E-B Privacy Policy
• Privacy Office Email: pr***********@*eb.com

The number 1-210-938-8000 is H-E-B’s published corporate headquarters number.

The number 1-210-938-8357 is identified by H-E-B as its San Antonio Customer Relations number. It should not be labeled as the corporate switchboard, Human Resources line, executive office, or dedicated complaint department.

H-E-B does not prominently publish a universal public Human Resources, payroll, benefits, employee-relations, or executive complaint number.

Where Is H-E-B Headquarters?

H-E-B headquarters is located at:

H-E-B, LP
646 S. Flores Street
San Antonio, TX 78204

The corporate office occupies the historic Arsenal site in downtown San Antonio near South Flores Street and Cesar Chavez Boulevard.

This is the address readers generally need when searching for the HEB corporate office, H-E-B headquarters, HEB HQ, H-E-B corporate headquarters address, HEB grocery corporate office, H-E-B main office, or H-E-B head office.

Older listings and the previous image on this page incorrectly identified the street as South Main Avenue. H-E-B’s official website currently publishes South Flores Street.

The Arsenal headquarters is not a regular grocery store, product-return counter, pharmacy, curbside pickup location, employment application center, or public complaint desk. Do not bring groceries, recalled products, prescriptions, damaged merchandise, or return items to the corporate office unless H-E-B provides specific instructions.

Is H-E-B Headquartered in Houston?

No. H-E-B’s corporate headquarters is in San Antonio.

H-E-B has extensive operations in Houston, including stores, regional management, warehouses, public-affairs contacts, and other facilities. Those Houston operations do not replace the San Antonio corporate headquarters.

A complaint about a Houston store should normally begin with the store director or manager and then proceed to H-E-B Customer Relations rather than being sent to an unrelated Houston office.

H-E-B Ownership and Corporate Leadership

H-E-B is a privately held retailer with longstanding ownership and leadership connected to the Butt family. The company also has an employee ownership program through which eligible H-E-B Partners participate in company ownership.

Current official materials identify H-E-B, LP as the company operating HEB.com and the related U.S. retail services covered by its general privacy policy.

Howard Butt III serves as H-E-B’s chief executive officer.

Roxanne Orsak became President and Chief Operating Officer in January 2026. She succeeded Craig Boyan, who transitioned into a senior-advisor role and remained involved with the board during his planned leadership transition.

H-E-B’s group of formats and related businesses includes:

• H-E-B supermarkets
• H-E-B plus!
• Central Market
• Joe V’s Smart Shop
• Mi Tienda
• H-E-B Mexico
• Favor Delivery

A customer should use the support route for the specific brand or service involved. A Favor Delivery, Central Market, Joe V’s, Mi Tienda, pharmacy, clinic, credit-card, or H-E-B Mexico complaint may not be handled through the same department as a standard H-E-B store complaint.

H-E-B Corporate Office vs. Customer Relations and Local Stores

H-E-B’s corporate office handles executive leadership, company policy, legal affairs, technology, merchandising, procurement, real estate, manufacturing, supply chain, corporate employment, privacy, communications, and higher-level unresolved concerns.

Customer Relations handles general questions and complaints involving stores, products, shopping experiences, coupons, refunds, company policies, and concerns that were not resolved locally.

A local H-E-B store should usually be the first contact for:

• An incorrect price or register charge
• A refund or exchange
• A store employee or manager complaint
• Product availability and shelf selection
• Bagging or checkout concerns
• A bakery, deli, meat-market, seafood, or prepared-food order
• An age-restricted purchase or identification issue
• A local parking, cleanliness, or accessibility concern
• A prescription question involving that store’s pharmacy
• A product that requires inspection or return

Curbside and delivery support handles missing, damaged, substituted, delayed, or incorrectly charged online orders. The corporate switchboard should not be used as the first contact for an active curbside or delivery problem.

Choose the Correct H-E-B Support Route

• In-store complaint: Ask for the store director or manager, then submit the in-store shopping contact form if necessary.
• General Customer Relations: Call 1-210-938-8357 in San Antonio or 1-800-432-3113 outside San Antonio.
• Active curbside or delivery order: Call 1-855-803-0611.
• Missing or damaged online item: Use the curbside or delivery contact form and provide the order number and photographs when requested.
• Website, login, or digital-coupon issue: Use H-E-B’s technical-help contact form.
• Prescription question: Contact the H-E-B Pharmacy that filled the prescription.
• Pharmacy app or website problem: Call 1-877-320-4031.
• Primary Care or nutrition services: Call 1-855-803-9355.
• Refund or exchange: Begin with the store or online order record and review the current written refund policy.
• Product recall: Review the official recall notice and follow its return, disposal, or refund instructions.
• H-E-B credit-card account: Use the issuer and servicing contacts shown on the card, statement, or online account.
• Privacy question: Contact the H-E-B Privacy Office or use the Privacy Rights Portal.
• Job application: Use the official H-E-B Careers website.
• Current Partner payroll or benefits: Use authorized internal Partner and Human Resources channels.
• Unresolved corporate complaint: Document the store and Customer Relations responses before writing to the San Antonio headquarters.

What to Have Before Contacting H-E-B Corporate

• The store name, number, address, city, and state
• The purchase, visit, pickup, or delivery date
• The receipt or online order number
• The product name, size, UPC, lot code, or expiration date when relevant
• The price, coupon, promotion, or refund amount involved
• Photographs of packaging, product condition, shelf labels, or damage
• The names or roles of managers and Customer Relations representatives contacted
• The contact-form confirmation or case reference
• A concise timeline of what occurred
• The specific resolution being requested

Do not post payment-card numbers, bank information, prescription details, medical information, government identification, account passwords, authentication codes, home addresses, private phone numbers, employee records, or unredacted receipts in public reviews.

How to Escalate an H-E-B Complaint

Begin with the store director or manager when the complaint concerns a checkout, return, employee interaction, age-restricted purchase, price, coupon, product, cleanliness, stocking decision, or local store policy.

Explain what occurred, provide the approximate date and time, and state the resolution being requested. Ask the manager to document the concern and provide a response date.

If the store does not resolve the matter, call Customer Relations at 1-210-938-8357 in San Antonio or 1-800-432-3113 outside San Antonio. Customers can also submit the official contact form and select the category that most closely matches the issue.

For curbside or delivery complaints, call 1-855-803-0611 and retain the order record, substitution information, photographs, refund confirmation, and case number.

For a substantial concern that remains unresolved after the appropriate support routes have been used, written correspondence may be sent to:

H-E-B, LP
646 S. Flores Street
San Antonio, TX 78204

Send copies rather than original receipts, medical documents, identification, photographs, or legal records. Do not ship food, prescriptions, recalled products, or other merchandise to corporate headquarters unless H-E-B specifically instructs you to do so.

H-E-B Store and Employee Complaints

Store complaints may involve checkout conduct, treatment by an employee, bagging, produce weighing, age-verification procedures, product availability, pricing, coupon requirements, cleanliness, crowd management, or communication with store leadership.

Ask to speak with the store director or manager rather than confronting an individual employee. Provide the approximate date and time, register or department, and a neutral description of what occurred.

For an age-restricted purchase complaint, keep the receipt and explain what identification was presented and what reason the store provided for declining the transaction. Do not post photographs or numbers from a driver’s license or other government identification publicly.

An H-E-B employee may be required to follow company policy and Texas law for alcohol, tobacco, pharmacy, financial-service, or other regulated transactions. CorporateOfficeHeadquarters.com cannot determine whether an individual transaction was handled correctly.

H-E-B Curbside and Delivery Complaints

Curbside and delivery complaints may involve substitutions, missing products, damaged groceries, produce quality, temperature concerns, duplicate charges, payment issues, delayed pickup, delivery instructions, or an order assigned to the wrong location.

For an active order, call 1-855-803-0611. H-E-B publishes daily support hours from 7 a.m. to 10 p.m. Central.

Review the order record before contacting support. Identify the missing or damaged items separately and upload photographs that show the packaging and product condition when requested.

Ask for written confirmation of any refund, account credit, replacement, or promised follow-up. Refund timing may depend on the original payment method and financial institution.

A complaint about an order delivered through a separate platform may also require contact with that platform when it controlled the driver, delivery fee, tip, or payment process.

H-E-B Returns and Refund Complaints

H-E-B’s current policy says most eligible in-store items can be exchanged or refunded with a receipt dated within 90 days, although exceptions and shorter periods apply to certain categories.

Most eligible purchases made through HEB.com or the My H-E-B app must be reported within the period stated in the online-order refund policy. Some products must be returned to the original or nearest H-E-B store.

Restrictions can apply to gift cards, phone cards, tickets, licenses, permits, clearance items, prescriptions, health and safety products, seasonal merchandise, electronics, alcohol, baby products, and other categories.

Keep the receipt, packaging, accessories, order confirmation, return record, and payment information. Ask the store or Customer Contact Center to identify the policy provision being applied when a return is denied.

Do not send a return to corporate headquarters.

H-E-B Product Quality and Recall Complaints

Product concerns may involve damaged packaging, spoilage, contamination, undeclared allergens, broken seals, foreign material, temperature, an incorrect label, or a recalled product.

Stop using a product when there may be an immediate health or safety concern. Keep the package, UPC, lot number, sell-by date, receipt, and photographs unless an official notice instructs customers to dispose of the item.

Review H-E-B’s current recall page for product descriptions, affected codes, purchase dates, and return instructions.

Contact the store or Customer Relations to report a suspected problem that does not yet appear on the recall page.

Seek appropriate medical assistance for a serious reaction or illness. Do not post medical records, prescription information, or another person’s health details in public comments.

H-E-B Coupons, App, and Pricing Complaints

Coupon and app complaints may involve digital coupons that were not clipped, an offer that did not apply, account-login problems, personalized promotions, receipt discrepancies, or different prices for in-store, curbside, and delivery purchases.

Before checkout, review the offer terms, participating products, quantity requirements, expiration date, account requirements, and purchase channel.

After checkout, retain the receipt and a screenshot of the offer. Contact the store for an in-store transaction or use technical help for an app or account malfunction.

A displayed weekly-ad or app price may depend on the selected store. Confirm that the account and preferred-store settings match the location where the purchase was made.

H-E-B Pharmacy and Health-Service Complaints

Prescription questions should be directed to the H-E-B Pharmacy that filled or attempted to fill the prescription.

The number 1-877-320-4031 is intended for pharmacy app or website technical support, not medication counseling, refill authorization, insurance decisions, or emergency medical assistance.

Primary Care and nutrition-service support can be reached at 1-855-803-9355 during the hours published by H-E-B.

Pharmacy, clinic, nutrition, and wellness records may contain protected health information. Do not include diagnoses, medication names, prescription numbers, insurance identifiers, or medical records in public comments.

For an immediate medical emergency, contact emergency services rather than the corporate office.

H-E-B Privacy Requests

H-E-B maintains a separate Privacy Office at the River Annex Compliance Building within the San Antonio corporate complex.

Privacy-policy questions can be directed to pr***********@*eb.com, 1-210-938-4907 in San Antonio, or 1-866-432-4318 outside San Antonio.

Requests to access, correct, delete, or limit certain uses of personal information should be submitted through H-E-B’s Privacy Rights Portal or the dedicated number published in its privacy policy.

The Privacy Office is separate from Customer Relations and should not be used for a routine refund, curbside, store, or product complaint.

H-E-B Employee, HR, and Applicant Questions

H-E-B does not prominently publish a universal public Human Resources, payroll, benefits, or employee-relations telephone number.

The corporate number 1-210-938-8000 and Customer Relations number 1-210-938-8357 should not be relabeled as H-E-B HR numbers.

Applicants should use the official H-E-B Careers website and the contact information associated with the job posting. H-E-B publishes separate opportunities for stores, warehouses, manufacturing, transportation, pharmacy, digital teams, and corporate departments.

Current Partners should use the authorized internal management, Human Resources, payroll, benefits, ethics, or Partner-service channels supplied by H-E-B.

Do not publish Partner identification numbers, Social Security numbers, schedules, payroll records, medical information, disciplinary documents, or private workplace correspondence in a public review.

H-E-B Reviews and Complaints

H-E-B reviews vary by location, department, manager, employee team, product, purchase method, delivery provider, and complaint route.

Visible commenters on this page discuss alleged employee monitoring and uncomfortable treatment during an age-restricted purchase, manager conduct involving produce labeling, reduced availability of national-brand products, a request for an Oak Cliff location, damaged juice packaging, and difficulty using an app-based discount.

These are individual commenter accounts and do not establish what occurred in every case or at every H-E-B store.

When leaving an H-E-B corporate-office review below, include the store city, approximate date, department or order type, general issue, support route used, response time, and whether the complaint was resolved.

Fake H-E-B Support and Employment Warning

Use HEB.com, the My H-E-B app, the official store locator, or a verified number before providing order, payment, prescription, privacy, or employment information.

Be cautious with fake refund notices, curbside messages, coupon offers, recall alerts, gift-card requests, job offers, and customer-support numbers that imitate H-E-B.

H-E-B support should not require gift-card payments, cryptocurrency, a wire transfer, an account password, a one-time verification code, or remote access to a device to process a routine complaint.

Confirm that employment offers and applications are connected to H-E-B’s official careers domain.

H-E-B Competitors and Related Corporate Office Pages

H-E-B competes with regional and national grocery, pharmacy, general-merchandise, warehouse-club, convenience, and delivery companies. Major competitors include Walmart, Kroger, Publix, Whole Foods Market, Meijer, Albertsons, Costco, and other Texas grocery retailers.

Related corporate-office pages include Walmart Corporate Office, Kroger Corporate Office, Publix Corporate Office, Whole Foods Market Corporate Office, and Meijer Corporate Office.

Related Resources

• Official H-E-B Website
• Official H-E-B Corporate Office Page
• H-E-B Contact Forms
• H-E-B Support Phone Directory
• H-E-B Curbside and Delivery Support
• H-E-B Store and Product Feedback
• H-E-B Technical Help
• H-E-B Store Locator
• H-E-B Refund Policy
• H-E-B Product Recalls
• H-E-B Careers
• H-E-B Corporate Careers
• H-E-B Supplier Resources
• H-E-B Privacy Policy

Frequently Asked Questions About H-E-B Corporate Office

Where is H-E-B headquarters?

H-E-B headquarters is located at 646 S. Flores Street, San Antonio, TX 78204.

What is H-E-B’s corporate office address?

The verified H-E-B corporate address is 646 S. Flores Street, San Antonio, TX 78204. Older listings showing South Main Avenue are incorrect.

What is H-E-B’s corporate phone number?

The published H-E-B corporate headquarters number is 1-210-938-8000.

What is H-E-B Customer Relations’ phone number?

Customers in San Antonio can call 1-210-938-8357. Customers outside San Antonio can call 1-800-432-3113.

Is 1-210-938-8357 the H-E-B corporate number?

No. H-E-B identifies 1-210-938-8357 as its San Antonio Customer Relations number. The published headquarters number is 1-210-938-8000.

Is H-E-B headquartered in Houston?

No. H-E-B has significant Houston operations, but its headquarters is in San Antonio.

How do I contact H-E-B corporate?

Begin with the store manager or the appropriate support department. For a substantial unresolved matter, contact Customer Relations and then write to H-E-B, LP at 646 S. Flores Street, San Antonio, TX 78204.

What is H-E-B’s curbside and delivery number?

H-E-B curbside and delivery support can be reached at 1-855-803-0611.

Who owns H-E-B?

H-E-B is privately held and controlled by the Butt family. Eligible H-E-B Partners also participate in the company’s employee ownership program.

Who is H-E-B’s CEO?

Howard Butt III is H-E-B’s chief executive officer.

Who is the president of H-E-B?

Roxanne Orsak became H-E-B’s President and COO in January 2026.

What is H-E-B’s Human Resources phone number?

H-E-B does not prominently publish a universal public HR number. Applicants should use the careers site, and current Partners should use authorized internal channels.

How do I complain about an H-E-B store?

Contact the store director or manager first. If the matter remains unresolved, submit the in-store feedback form or call Customer Relations and request a case reference.

How do I report damaged or missing curbside groceries?

Call 1-855-803-0611 or submit the curbside and delivery form. Keep the order number and photographs of damaged products or packaging.

Can I return a product to H-E-B headquarters?

No public product-return service is advertised at headquarters. Follow H-E-B’s refund policy and return instructions for the store or online order involved.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, leadership, complaint-route, and review information for grocery retailers, pharmacies, delivery services, restaurants, financial institutions, airlines, hotels, and other major organizations.

This page is designed to help readers distinguish H-E-B’s San Antonio headquarters from Customer Relations, local stores, curbside and delivery support, pharmacy technical support, health services, privacy support, careers, product recalls, and related H-E-B brands.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with H-E-B, LP, the Butt family, Central Market, Joe V’s Smart Shop, Mi Tienda, Favor Delivery, H-E-B Mexico, any H-E-B store, employee, pharmacy, clinic, delivery provider, credit-card issuer, or Customer Relations representative.

This page is provided for informational purposes only and is not legal, medical, pharmacy, employment, privacy, financial, food-safety, or product-recall advice.

Addresses, phone numbers, leadership roles, support hours, refund policies, store procedures, recall instructions, privacy contacts, and complaint routes may change. Review current official H-E-B information for guidance applying to a specific purchase, order, prescription, account, employment matter, or complaint.

Share Your Experience

Have you contacted H-E-B corporate headquarters, Customer Relations, a store director, curbside or delivery support, technical help, a pharmacy, health services, the Privacy Office, Human Resources, or another H-E-B department?

Share your experience with an in-store purchase, employee interaction, checkout, coupon, app, product selection, refund, damaged item, curbside order, delivery, pharmacy service, recall, privacy request, job application, or corporate escalation below.

Helpful reviews include the store city, approximate date, department or order type, general issue, support route used, response time, and whether the complaint was resolved. Please do not post complete order numbers, payment information, government identification, prescription details, medical information, home addresses, personal phone numbers, private email addresses, Partner records, or unredacted receipts.