JetBlue Corporate Office Headquarters 

I am a 73-year-old computer illiterate who had to pay almost 600 additional dollars because I ignorantly pushed the wrong button while booking online.!

I booked myself and my 75-year-old husband round-trip flights to see our daughter in California. We have not flown since before COVID and I had never booked online. I am 73 and not real computer literate. I thought I did everything right. The day before our trip, I printed out our confirmation and it said exst for my husband’s first name! I immediately called the customer service desk at Jet Blue and was told not to worry- they would just put his name in at the airport. What ended up happening was a nightmare! We had to go to the helpdesk because tsa would not let him through. An hour and a half and almost $600 dollars later we finally got him a ticket. They had to cancel the original flight and rebook him which was much more expensive. They said it was booked as an extra seat and they could not change it to his name! I think this is age discrimination because I am not a computer expert and inadvertently pressed the wrong button when I booked our flights! I have talked to 6 people at JetBlue to try to get some reimbursement for our additional cost but have gotten nowhere! I am extremely disappointed in their customer service!

Flying my minor child solo from TPA to JFK was terrific. Jetblue gave me a gate pass and called JFK to give my daughter’s mother a gate pass to pick her up. Now from JFK to TPA JetBlue would not issue my daughter’s mother a gate pass. The flight was delayed 3 1/2 hrs, then boarded. The daughter sat on the plane for an hour and then everyone on the plane was unboarded. Another 3 1/2 hours later she was boarded again. Sat on the plane another hour before the plane took off. My minor child had to go through this alone. When I went to TPA to pick up my daughter JetBlue gave me a gate pass. JFK customer service didn’t want to be bothered doing work. They just wanted to stand in a group and chit-chat with each other. JetBlue doesn’t give a refund but a credit. I don’t want credit and I don’t want to fly JetBlue anymore. For 10yrs I only flew my family and myself on JetBlue. Whether you are a new customer or a longtime loyal customer makes no difference to them so I will no longer be loyal to JetBlue. Nelly a supervisor whom I spoke on the phone with on Nov 28 around 8 pm was untruthful and rude. JetBlue alone wasn’t going to make you rich and maybe that’s why you are not accommodating or you will accommodate for $25. sorry. For what I spent on that flight compared to the $200. The credit you gave me is a slap in the face. This world has lost ALL honesty and integrity. Nov 26 Flt 2825. Look it up.