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Cheesecake Factory Corporate Office Headquarters HQ

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  1. Hello,

    Recently I visited the Cheesecake Factory on Wisconsin Ave NW in Washington DC. While the waitress was great, I have a complaint concerning the way the silverware is presented to a customer. I don't know if this is something that was just implemented, but I also visited the Baltimore Cheesecake factory and the same thing happened. The silverware is laid out on the table with no napkins around it or under it. I don't know about you but I do not want my silverware laying down on the bare table. I think that is very unsanitary. I watched the person who cleans the tables wipe the table with a wet cloth, no soap or water and put the cloth in his apron pocket once finished wiping the table off, then place the silverware on the bare table. I have visited Cheesecake Factory many times and this is the 1st time I saw this happen. I asked the waitress and she says the tables are clean. How can you say they are clean when other people have eaten at that same table and it is only wiped with a cloth and who knows what is on it after stuffing in his pocket? I hope that you will go back to the silverware being wrapped in a napkin and not putting the napkin on a saucer and the silver laying on the bare table. this is ridiculous. I can't make myself eat here anymore.

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