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Lyft, Security and Privacy Issue. I created an account two weeks prior for a recent trip. I entered my credit card information which was accepted and shown in my Account Profile. Then two weeks later, I ordered a ride and was asked to scan my credit card. I was so concerned because I have Never been asked this by any online company. I thought it was an error so I closed the app and tried again, only to get the same request. I was in a bind because I needed to order a ride asap. So, under pressure I scanned my credit card. I followed up a few days later with Lyft Customer Service wanting an explanation for this. My husband was never asked to scan his credit card. I asked how the image is stored and expressed concern that it could be compromised. Additionally, I requested for my credit card image to be deleted from their system. The rep responded with such a generic answer and did not address my request to remove my credit card from their system or cloud. He only gave a scripted response that all credit cards are safely stored. I sent a follow up email to forward my email to management so have my credit card removed. Unfortunately, I never received a response. So I agree with everyone on this platform that the customer service is horrible.

Lyft, Driver Account Unfairly Deactivated. My driver account was deactivated because a passenger claimed I demonstrated “unsafe behavior.” I’ve always maintained a 5-star rating and taken great pride in my service, so this came as a shock. Unfortunately, it seems Lyft automatically sides with passengers, even without proper investigation or evidence. Riders can sometimes become upset for unrelated reasons and make false claims. Drivers like me are left with no real way to defend ourselves, even though many of us use dash cameras to protect both ourselves and our passengers. If I were truly unsafe or unprofessional, I wouldn’t have maintained a spotless record or stayed with the platform as long as I have. What’s even more concerning is that drivers are often put in uncomfortable or dangerous situations—such as riders carrying illegal substances or behaving erratically—and we have little support or protection from Lyft. Lyft needs to do more to support and protect its drivers. Deactivating long-standing, high-rated drivers based on unverified accusations is not only unfair—it’s harmful. I was only asked for dash cam footage after being deactivated, which shows that drivers aren’t given the benefit of the doubt. Drivers deserve to be heard and treated fairly, just like passengers. I hope Lyft will reconsider how these situations are handled going forward.

Lyft doesn’t honor their discount offer! Dear Lyft Customer Relations Team, I am writing to formally express my dissatisfaction with the service and promotional practices of Lyft. I recently utilized your platform for a ride that cost $25.99. Prior to booking, I received a promotional advertisement through the App stating that I was eligible for a discount of over $13 on this ride. However, the discount was not applied, and I was charged the full amount. This incident is particularly frustrating as it is not the first time I have encountered issues with your service. Over the past few months, I have experienced repeated instances of overcharging, fee discrepancies, poor customer support through the App, and problems with pickup and drop-off locations. These issues have eroded my trust in your platform and its reliability.

Lyft, No Live Support, Unacceptable in 2025. Lyft, it’s frustrating that a company operating in the U.S. has no live customer service support. In 2025, waiting 5–7 business days for a response is completely unacceptable. If a business can’t provide timely support, it shouldn’t be operating here. Customers deserve better service and real-time help when issues arise.

Lyft, Disappointing Customer Service Experience. I’ve been using Lyft for a while and expected better treatment than what I recently experienced with one of your drivers. While I acknowledge I may have played a part in the situation, I believe it could have been handled more appropriately. Instead, I was asked to exit the vehicle at a location I didn’t want to be at, with no effort made to assist me as a loyal customer. This experience left me upset and unsettled. Communication with the driver was difficult, and I felt unwelcome during the ride. I’ve never had issues with Lyft until now, and I hope to continue using your service. However, I would like assurance that similar situations will be handled with more care in the future.