Reach PC Richard Corporate Office Headquarters 

PC Richard, Defective Wolf Oven, Sent the email below to the CEO and Office of the President, Gregg Richard: I am emailing you to resolve an issue I have with a Wolf oven delivery today. I have been on the phone with the Danbury store all afternoon/evening trying to get confirmation that a new oven will be delivered tomorrow and nobody will authorize the delivery. A summary of events is below. I have a house full of people coming on Friday and Christmas and need this resolved tomorrow 12/19/24 at the latest. I ordered the oven on 11/7/24 and put up a $1,700 deposit. When we were ready for delivery two weeks ago, Scott told us that out oven was sold to someone else. We had to wait 2 weeks for a new oven to be received and that was delivered today. The PC Richard’s installer, David, connected the oven up incorrectly to a 3 prong outlet and shorted out the right side 2 burners and the oven. David then called his boss and spoke in a foreign language and when he hung up the phone, told us that he needs to change the plug to a 4 prong and we will need to change the outlet to a 4 prong. We asked him if he just damaged the oven and he said no. We then said that we want him to come back to ensure it works once we have the electrician install the 4 prong and David said, he would but it is not necessary because the oven should work once it is plugged in. The oven and the right side burners do not work. When we placed the order for the oven, Scott ordered a smart choice 3-wire 40 amp power cord for ranges. After David shorted out the oven, he said the plug was wrong and connected the 4 prong plug. Our electrician changed the outlet and the right side burners and oven does not work. We have been on the phone for 3 hours with Scott, Fernanda, Jeff Jacobs and the district manager, Carl Viredla would not authorize a new delivery tomorrow and would not call us back. We requested a new oven to be delivered tomorrow and we were told that although, there are other units readily available and in stock, the district manager, Carl, will not approve the delivery. We then asked Scott and Fernanda for the store to send out a truck to pick up the damaged oven and we were told they will not do that. I am calling around for someone else to deliver an oven tomorrow so we can enjoy the Holidays as planned with our family. We are extremely upset by this entire experience and the way PC Richard representatives have handled this purchase and have taken measures to correct this ourselves. This has put enormous stress on us during the holidays. Please respond urgently as this needs to be resolved tomorrow morning. Sent a follow-up email stating there is a gas smell in our house coming from the defective oven that is making us sick.

The repair Technician acted aggressively and left the job! I am a long-time, multi-appliance buyer at P.C. Richard & Son in Enfield, CT. In September 2022, we purchased a Samsung over-the-range microwave/convection oven. Around 1 January 2024, the microwave portion stopped working. We contacted the Service Center and made an appointment for repair. The repair technician arrived. Before looking, he told us that he had to order parts and we would get a call when they arrived. We waited about two weeks and received an appointment for about a week later.

On 25 January 2024, the repair technician arrived alone (for a 2-person job) at 4:10 pm, late for the 4-hour window appointment time. As soon as he came into the kitchen, he ordered us to get him a table to work on the microwave after he took it down from the mount by himself (I was not made aware he needed another surface besides the stovetop, so I hurried around the house and basement to find something. Currently, we are using the kitchen table as a drying area for large pots and pans. My wife offered to clear the table for him. She told him it would take about 2 minutes. He immediately raised his voice saying, “I can’t wait for you to tidy up your house. I have too much work to do to wait for you.” The rest of the time, he chided us for not having a table for him. Instead of waiting, he packed his tools, took the parts with him, and left. He appeared very agitated. I had to ask him to calm down repeatedly. He was loud, insulting, and was stressed with “other work to do. Can’t wait for you.” We were afraid because he was becoming louder and possibly violent.

If this technician cannot control his temper, I request that he not be assigned to our address.

My date of installment of the dishwasher was supposed to be today. I had texted with the salesperson two days ago and confirmed the service date. Yesterday, I texted again to get a better estimate of the time of service (one day prior to installation) as 11-5 is a very wide window to wait around the house and requires time off from work. I requested between 2-5, so I could at least go to work in NYC in the morning.

I didn’t back – but took the day off to accommodate 11-5 pm as per the last communication. When I called to check today on time, I was told the date in system is in a week and not today. Someone in service was going to check if not too late to come perform the installation today as agreed to in the text. However, I never heard back from this person nor received any phone call of apology for the mix-up.

I took the day off to be home between the hours of 11-5 today, which is a very wide opening to plan around work. Now, I need to take another day off next week to be home for installation. Disappointed as my last purchase of a refrigerator was seamless.

Hoping next week installation goes ok

I purchased a top-of-the-line Speed Queen dryer which was delivered on August 31st. This unit has broken multiple times and I have been without a dryer since mid-November. I have now taken off of work 3 times and the system is still functioning. The purpose of buying this machine was due to its reported reliability. I continue to get the runaround, and now I’m being told the earliest they can try to repair it once again is the end of December.

We ordered in August 2023 from PC Richard’s NYC upper Westside Broadway location, paid for the “survey,” and had to wait a month to get the “right” machine. From the moment it came into the apartment, the service men said, “The ain’t gonna work!” Right voltage, but a European plug! The set-up to replace what we had was there, but creating a new outlet to fit the plug? Another $500!!!

Despite Customer Service issuing a 5-year Insurance Plan to help us feel better, nothing helped the wrong machine being delivered in the first place.

They finally took it out in December 2023. Now I’m out the working dryer I had in the previous unit!

Five months of aggravation. Not happy. And not ready to possibly go through the same thing with a new company! Building supply shelving to fill the hole — for a lot less $$.