P.C. Richard & Son’s corporate office is located in Farmingdale, New York. This page provides the P.C. Richard & Son headquarters address and phone number, customer-service contacts, Synchrony credit-card assistance, delivery and installation guidance, repair and return information, complaint-escalation steps, and reviews from customers.
P.C. Richard & Son Corporate Office Address and Phone Number
- Company: P.C. Richard & Son
- Corporate office and headquarters address: 150 Price Parkway, Farmingdale, NY 11735, USA
- Corporate office and Farmingdale warehouse phone: 1-631-843-4300
- Customer service: 1-877-727-1909, option 1
- Alternate customer-service number: 1-631-773-4900
- P.C. Richard & Son Synchrony credit card: 1-877-800-4727
- Customer-service contact form and live chat: Contact P.C. Richard & Son
- Customer-service resources: P.C. Richard & Son Customer Service
- Return policy: P.C. Richard & Son Return Policy
- Credit card and financing: P.C. Richard & Son Financing
- Store locator: Find a P.C. Richard & Son Store
- Careers: P.C. Richard & Son Careers
- Official website: pcrichard.com
The 1-631-843-4300 number is associated with the Farmingdale corporate and warehouse location. It is not identified as a dedicated executive complaint, delivery, repair, return, or credit-card line.
Customers with a purchase, delivery, installation, repair, return, refund, price-match, or account concern should normally begin with Customer Service at 1-877-727-1909, option 1, or 1-631-773-4900. Live chat and an online contact form are also available through the official website.
Where Is P.C. Richard & Son Headquarters Located?
P.C. Richard & Son headquarters is located at 150 Price Parkway, Farmingdale, New York 11735.
The Price Parkway property is also identified by the company as its Farmingdale warehouse. Corporate, administrative, distribution, customer-service, and warehouse functions may therefore share the broader location.
The address should not automatically be treated as a public walk-in executive complaint office. Customers should call before visiting or attempting to deliver documents, returned merchandise, payments, or damaged products in person.
Is the Company Called PC Richards or P.C. Richard & Son?
The official company name is P.C. Richard & Son. Consumers frequently search for variations such as PC Richard, PC Richards, P.C. Richards, PC Richard and Son, or PC Richards corporate office.
These searches generally refer to the same family-owned appliance, electronics, mattress, and home-products retailer headquartered in Farmingdale, New York.
Which P.C. Richard & Son Phone Number Should You Call?
Customer Service
Call 1-877-727-1909, option 1, or 1-631-773-4900 for assistance involving:
- Online or store orders
- Delivery status
- Installation scheduling
- Missing or damaged merchandise
- Returns and exchanges
- Refund status
- Product repairs
- Protection plans
- Price-match requests
- Account information
- Website problems
- Complaints involving a store, delivery, installer, or repair technician
Corporate Office and Farmingdale Warehouse
Call 1-631-843-4300 for general corporate, administrative, warehouse, legal-routing, vendor, or office-related questions.
Calling the corporate number does not guarantee transfer to the president, an executive, or a separate complaint department. Consumer issues may be referred back to Customer Service or the store and service department handling the order.
P.C. Richard & Son Credit Card
Call Synchrony Bank at 1-877-800-4727 for questions involving:
- Credit-card payments
- Account balance
- Available credit
- Statements
- Payment due dates
- Interest charges
- Promotional financing
- Lost or stolen cards
- Account access
- Credit-card disputes
Synchrony Bank handles the revolving credit account. P.C. Richard & Son Customer Service handles the underlying merchandise, delivery, installation, return, and retail-service concern.
How to Escalate a P.C. Richard & Son Complaint
- Begin with the store or department involved. Contact the salesperson, store manager, delivery department, installation team, service department, or repair coordinator connected to the purchase.
- Call Customer Service. Use 1-877-727-1909, option 1, or 1-631-773-4900.
- Request a case or reference number. Record the date, approximate time, representative’s name or department, promised action, and expected follow-up date.
- Use the online contact form or live chat. Save a screenshot or copy of the conversation.
- Ask for management review. Clearly explain why the store, delivery, installation, repair, or Customer Service response has not resolved the issue.
- Send a written complaint when necessary. Correspondence may be mailed to P.C. Richard & Son, 150 Price Parkway, Farmingdale, NY 11735.
A useful written complaint should identify:
- The store or website used
- Purchase and delivery dates
- Order, invoice, or service information
- Product make and model
- Delivery, installation, repair, or return issue
- Departments already contacted
- Response received
- The specific resolution requested
Keep original receipts, contracts, photographs, repair records, and warranty documents. Send copies rather than irreplaceable originals.
What to Have Before Contacting P.C. Richard & Son
- Order or invoice number
- Purchase date
- Store location or online account
- Product manufacturer and model number
- Delivery or installation date
- Repair order or service ticket
- Protection-plan information
- Photographs of damage or installation problems
- Copies of emails, texts, chats, and prior responses
- Names or job titles of departments contacted
- A clear description of the resolution requested
Do not post complete order numbers, payment-card information, financing-account numbers, home addresses, telephone numbers, email addresses, signatures, or other private information in a public review.
P.C. Richard & Son Delivery Complaints
Delivery complaints may involve:
- Missed or changed delivery dates
- Long delivery windows
- Merchandise arriving late
- Wrong or missing products
- Damage to an appliance, home, floor, wall, doorway, or property
- Delivery crews unable to complete the delivery
- Old-appliance removal
- Failure to provide an expected call or update
Before the delivery team leaves:
- Inspect the carton and visible product surfaces.
- Confirm the manufacturer, model, color, and quantity.
- Photograph visible damage.
- Record damage on the delivery paperwork.
- Ask what will happen next.
- Keep a copy of every document signed.
Do not sign a document stating that the merchandise and property are undamaged unless that statement is accurate.
Missed Delivery or Installation Appointments
Customers who took time off work for an appointment should document:
- The original scheduled date
- Any text or email confirmation
- The promised appointment window
- Calls made before and during the appointment
- The explanation for the delay or scheduling error
- The replacement appointment offered
Contact Customer Service promptly and request written confirmation of the new appointment. Ask whether any delivery or installation charge will be adjusted when the company did not meet the confirmed appointment.
P.C. Richard & Son Installation Complaints
Installation concerns can involve appliance hookups, electrical cords, gas connections, water lines, venting, mounting, cabinetry clearances, damaged parts, or incomplete work.
Before installation:
- Confirm the required electrical outlet, voltage, plug, gas connection, water supply, drain, vent, and clearances.
- Verify whether additional parts or home modifications are required.
- Ask which work is included in the installation charge.
- Confirm whether a licensed plumber, electrician, or other contractor is required.
After installation, inspect and test the product before the installer leaves when practical. Ask for written documentation if the installer says the product cannot be tested or that additional work is needed.
Gas Odor or Immediate Safety Concern
If there is a possible gas leak, burning smell, sparking, smoke, electrical hazard, flooding, or another immediate danger, stop using the appliance and move to a safe location.
Contact the appropriate gas utility, emergency service, fire department, electrician, plumber, or qualified professional. Do not wait for an online review or ordinary customer-service response when there may be an urgent safety risk.
P.C. Richard & Son Repair and Service Complaints
Repair concerns may involve:
- Long delays waiting for parts
- Repeated repair visits
- Technician appointment windows
- A technician arriving without needed assistance or equipment
- A product remaining unusable after repair
- No update after a diagnosis
- Disagreement about warranty or protection-plan coverage
- Difficulty obtaining replacement consideration
For each service visit, request documentation showing:
- The reported problem
- Diagnosis
- Parts ordered
- Work completed
- Whether the appliance was tested
- Whether another visit is required
- Next expected action
Keep a timeline of all repair visits. A written history is especially useful when the product has experienced the same failure more than once.
Protection Plan and Extended Warranty Complaints
A P.C. Richard & Son protection plan may be separate from the manufacturer’s original warranty. Review the plan document to determine:
- Coverage start and expiration dates
- Covered products and failures
- Parts and labor coverage
- Service-call requirements
- Exclusions
- Replacement or reimbursement terms
- Whether repeated failed repairs trigger additional review
Ask the service department to identify the specific provision supporting a denial, delay, replacement decision, or reimbursement amount.
Do not assume that an extended plan guarantees immediate replacement after one repair visit. The outcome may depend on the written plan, diagnosis, repair history, parts availability, and whether the product can be economically repaired.
P.C. Richard & Son Return and Refund Policy
P.C. Richard & Son’s current general return policy says eligible merchandise normally must be returned within 30 days with the original sales receipt.
Eligible merchandise generally must be:
- Factory sealed
- In the original carton
- Accompanied by the UPC code
- Complete with packaging, accessories, and manuals
Gift cards, prepaid cards, trading cards, completed services, and completed installations are listed as nonreturnable or nonrefundable. Mattresses, installed products, opened merchandise, defective products, special orders, clearance items, and other categories may have separate requirements.
Review the official return policy and contact Customer Service before transporting or mailing a large appliance, television, mattress, furniture item, or installed product.
Starting an Online Return or Exchange
Call 1-877-727-1909 or use the official contact form. P.C. Richard & Son may require return authorization and may coordinate transportation to its warehouse.
Keep the return authorization, tracking information, pickup paperwork, and proof that the merchandise was received.
Refund Timing
Refund timing can depend on the original payment method and bank. Authorized refunds to a payment card may require additional processing time after P.C. Richard & Son completes the refund.
The published policy says approved refunds involving cash, check, or debit-card payments may be issued by check through the controller’s office and may require approximately 14 business days for processing.
Price-Match and Low-Price Guarantee Complaints
P.C. Richard & Son publishes a low-price guarantee subject to eligibility requirements. A price-match request may require:
- An identical product and model number
- A qualifying competitor
- Current in-stock availability
- A written advertised price
- A request submitted within the applicable period
- Compliance with exclusions and other terms
Call 1-877-727-1909 and provide the receipt, competitor, advertisement, model number, price, and date.
A marketplace seller, open-box item, clearance product, membership-only price, pricing error, bundle, refurbished item, or unavailable product may not qualify.
P.C. Richard & Son Credit Card and Synchrony Bank
The P.C. Richard & Son store credit card is issued by Synchrony Bank.
- Synchrony cardholder service and telephone payments: 1-877-800-4727
- Online account management: MySynchrony
- Payment mailing address: Synchrony Bank, P.O. Box 960061, Orlando, FL 32896-0061
Contact Synchrony for:
- Statements and payments
- Promotional financing
- Interest and fees
- Account access
- Credit limits
- Lost or stolen cards
- Credit reporting
- Billing disputes
Contact P.C. Richard & Son for:
- Merchandise and order problems
- Delivery and installation
- Returns and refunds
- Repairs and protection plans
- Price adjustments
- Store complaints
A retail refund and a credit-card billing dispute are different processes. Keep documentation from both P.C. Richard & Son and Synchrony until the account reflects the final outcome.
P.C. Richard & Son Human Resources and Careers
P.C. Richard & Son does not prominently publish a general public Human Resources phone number for job applicants or former employees.
Applicants should use the official P.C. Richard & Son careers website to search available positions and application instructions.
Current employees should use the internal manager, Human Resources, payroll, benefits, or employee-support contacts provided by the company.
Customer Service representatives may not have access to job applications, employment records, payroll, schedules, benefits, or personnel complaints.
About P.C. Richard & Son
P.C. Richard & Son is a private, family-owned and operated retailer founded in 1909.
The company traces its history to Pieter Christian Richard, who began performing home repairs in Brooklyn and later opened a hardware store. His son, Alfred J. Richard, helped expand the business into appliances and electronics as household electrification and consumer technology developed.
P.C. Richard & Son now sells products such as:
- Refrigerators, ranges, dishwashers, and other kitchen appliances
- Washers and dryers
- Televisions and home-theater equipment
- Computers and tablets
- Audio equipment
- Air conditioners
- Mattresses and bedding
- Furniture and lighting
- Grills and seasonal products
- Smart-home and connected products
The company operates stores and service operations primarily in New York, New Jersey, Connecticut, and northeastern Pennsylvania.
Is P.C. Richard & Son Family-Owned?
Yes. P.C. Richard & Son continues to describe itself as family-owned and operated.
The company has been led by multiple generations of the Richard family. Gregg Richard is identified in official careers materials as a fourth-generation company leader who became president in 2004 and CEO in 2012.
P.C. Richard & Son Reviews and Common Complaint Themes
The reviews currently visible on CorporateOfficeHeadquarters.com are primarily critical. They describe individual customer experiences and have not been independently verified as companywide practices.
Current review themes include:
- A washing machine remaining unrepaired for an extended period while parts or service were pending
- Difficulty obtaining help under an extended protection plan
- A range or oven allegedly failing after installation
- Difficulty obtaining an urgent replacement or manager response
- A repair technician reportedly behaving unprofessionally
- A confirmed dishwasher installation appearing under a different date in the scheduling system
- Customers losing work time because of missed or repeated appointments
- A dryer experiencing repeated failures and repair delays
These comments do not establish that every store, delivery team, installer, technician, warranty claim, or appliance purchase will have the same outcome.
Reviews are most helpful when they identify the store city, approximate purchase date, product and model, delivery or repair timeline, departments contacted, response received, and final resolution.
P.C. Richard & Son Competitors and Related Corporate Office Pages
P.C. Richard & Son competes with appliance retailers, electronics stores, home-improvement chains, mattress retailers, warehouse clubs, and online marketplaces.
Related corporate-office pages include:
- Best Buy Corporate Office
- Home Depot Corporate Office
- Lowe’s Corporate Office
- Amazon Corporate Office
Frequently Asked Questions About P.C. Richard & Son Headquarters
Where is P.C. Richard & Son headquarters?
P.C. Richard & Son headquarters is located at 150 Price Parkway, Farmingdale, NY 11735.
What is the P.C. Richard corporate office phone number?
The corporate office and Farmingdale warehouse number is 1-631-843-4300.
What is the P.C. Richard & Son customer-service number?
Customer Service can be reached at 1-877-727-1909, option 1, or 1-631-773-4900.
Is 150 Price Parkway the P.C. Richard headquarters?
Yes. The Farmingdale address is associated with the corporate headquarters and is also identified as the company’s Farmingdale warehouse location.
What is the P.C. Richard & Son credit-card phone number?
Synchrony Bank cardholder service can be reached at 1-877-800-4727.
Who issues the P.C. Richard & Son credit card?
The P.C. Richard & Son store credit card is issued by Synchrony Bank.
How do I complain about a P.C. Richard delivery or installation?
Contact the store or department involved and then call Customer Service at 1-877-727-1909. Keep photographs, delivery paperwork, installation records, and a timeline of prior contacts.
How do I contact P.C. Richard about a repair?
Call Customer Service at 1-877-727-1909 and provide the product model, service-ticket information, diagnosis, parts status, and prior repair dates.
How do I return a purchase to P.C. Richard & Son?
Review the current return policy and call Customer Service before returning or shipping merchandise. Eligibility depends on the product, condition, packaging, receipt, purchase date, and whether installation or other services were completed.
Is P.C. Richard & Son family-owned?
Yes. P.C. Richard & Son remains a private, family-owned and operated company.
When was P.C. Richard & Son founded?
The business was founded in Brooklyn in 1909.
Is PC Richards the same company as P.C. Richard & Son?
Consumers commonly use “PC Richards” as an informal search variation, but the official company name is P.C. Richard & Son.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches headquarters addresses, corporate telephone numbers, customer-service routes, credit-card contacts, company ownership, complaint procedures, and reader reviews. Whenever possible, information is checked against official company contact pages, policies, careers resources, financing information, and company history materials.
Page Update Note
This P.C. Richard & Son corporate-office page was reviewed and updated on July 21, 2026, to verify the Farmingdale headquarters and warehouse address, add the alternate customer-service number, replace the outdated credit-card number with the current Synchrony contact, clarify corporate and customer-service telephone routes, expand delivery, installation, repair, protection-plan, return, refund, and financing guidance, summarize current reader-review themes, address search queries involving PC Richards corporate office, headquarters, address, and phone number, remove the obsolete HHGregg comparison, and recommend a new centered article image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with P.C. Richard & Son, Synchrony Bank, any P.C. Richard & Son store, manufacturer, installer, delivery contractor, service technician, protection-plan provider, employee, or related organization.
Company names and trademarks belong to their respective owners. Addresses, telephone numbers, store locations, financing contacts, return rules, protection-plan terms, delivery procedures, installation services, repair policies, prices, and company information may change. Verify important information through P.C. Richard & Son, Synchrony Bank, the current receipt, service contract, protection plan, and financing agreement before mailing documents, returning merchandise, making a payment, disputing a charge, or traveling to an office.
Reviews and comments reflect the experiences and opinions of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access an order, schedule a delivery, repair an appliance, approve a replacement, issue a refund, change a credit-card account, or guarantee that P.C. Richard & Son will respond to a review posted here.
Share Your P.C. Richard & Son Experience
Have you contacted a P.C. Richard & Son store, Customer Service, delivery team, installer, repair department, protection-plan representative, Synchrony Bank, or the Farmingdale corporate office about an order, appliance, delivery, installation, repair, return, refund, financing, price match, or employee concern? Share your experience below.
Helpful reviews include the store city and state, approximate date, product or service involved, contact route used, response time, requested resolution, and final outcome.
Do not post complete order numbers, financing-account numbers, payment-card details, home addresses, private telephone numbers, personal email addresses, signatures, medical information, or full names of nonexecutive employees.