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  • Lowe’s Corporate Office: Headquarters Address, Phone & Complaints

Lowe’s Corporate Office: Headquarters Address, Phone & Complaints 

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Lowe’s corporate office is located at 1000 Lowe’s Boulevard, Mooresville, NC 28117, and the corporate headquarters phone number is 1-704-758-1000. The corporate number is primarily intended for headquarters and business matters. For help with a purchase, order, delivery, return, refund, store complaint, or account problem, call Lowe’s Customer Care at 1-800-445-6937.

Lowe’s Corporate Office Address and Phone Number

Important: Lowe’s headquarters is not a local retail store, fulfillment warehouse, public return counter, installation office, or guaranteed walk-in complaint department. Do not mail merchandise returns to 1000 Lowe’s Boulevard unless Lowe’s provides specific written instructions directing you there.

Lowe’s corporate office headquarters in Mooresville, North Carolina
Lowe’s corporate office and Store Support Center in Mooresville, North Carolina.

Lowe’s Corporate Office Versus Customer Service

The corporate number, 1-704-758-1000, is associated with Lowe’s principal executive offices. Customers should not expect the corporate switchboard to directly process an online order, return, damaged delivery, installation appointment, protection-plan claim, credit-card payment, or local-store complaint.

Use the support route that best matches the issue:

  • General customer service, store complaint, return, or delivery: 1-800-445-6937
  • Sales or order assistance: 1-877-465-6937
  • Installation project: 1-888-516-1010
  • Repair, manufacturer warranty, or protection plan: 1-888-775-6937
  • Professional customer or jobsite order: 1-844-569-4776
  • Credit-card billing or payment: Contact the issuer using the number on the back of the card or the applicable number listed below.
  • Current or former employee: Use Lowe’s myHR or the former-associate HR portal.
  • Job applicant: Use Lowe’s Careers or call 1-844-475-6937.
  • Privacy request: Use Lowe’s Privacy Portal, call 1-800-309-5732, or email pr*****@***es.com.

The older number 1-800-890-5932 appears in historical directories, but Lowe’s currently publishes 1-800-445-6937 as its primary Customer Care number.

An older fax number, 1-336-658-4766, also appears in historical directories. Lowe’s does not prominently publish it as its current general customer-service fax. Telephone support, online help, written correspondence, and saved chat records generally provide a clearer complaint trail.

Lowe’s Customer-Service Hours

  • Customer Care: 8:30 a.m. to 7:00 p.m. Eastern Time, seven days a week
  • Sales and Order Assistance: 8:30 a.m. to 7:00 p.m. Eastern Time, seven days a week
  • Repairs, Warranties, and Protection Plans: 8:00 a.m. to midnight Eastern Time, seven days a week
  • Pro Service Desk: 8:30 a.m. to 6:30 p.m. Eastern Time, seven days a week

Hours and available contact methods can change. Online order tools, return options, account access, and other self-service resources may remain available outside live-agent telephone hours.

Does Lowe’s Have a Corporate Email Address?

Lowe’s does not prominently publish one general corporate or customer-service email address for ordinary purchase, delivery, refund, installation, or store complaints.

Customers are generally directed to Lowe’s Customer Care, the official Help Center, online chat, or the support process attached to the affected order or service.

The email address pr*****@***es.com is for privacy-policy and personal-information questions. It should not be treated as the general customer-service email address.

How to File and Escalate a Lowe’s Complaint

  1. Begin with the store or department involved: Contact the local store, delivery department, installation team, or other department that handled the transaction.
  2. Ask for local management: Request the department supervisor, assistant store manager, or store manager.
  3. Identify the requested resolution: State whether you are seeking a refund, replacement, corrected delivery, repair, installation correction, credit, cancellation, or written explanation.
  4. Contact Customer Care: Call 1-800-445-6937 when the store or department cannot resolve the concern.
  5. Use the specialized department: Call Installation Support for project complaints or repairs and protection-plan support for covered products.
  6. Request a case number: Ask for the complaint, delivery, installation, repair, or protection-plan reference number.
  7. Request escalation: Ask for a Customer Care supervisor, store manager, market-level leader, installation manager, delivery specialist, or plan administrator as appropriate.
  8. Keep one written timeline: Record every contact date, representative, case number, promised action, and result.
  9. Send corporate correspondence when appropriate: Mail a concise unresolved complaint to Lowe’s Companies, Inc., 1000 Lowe’s Boulevard, Mooresville, NC 28117.

Send copies rather than original receipts, contracts, photographs, inspection reports, warranties, or other records. Do not send returned merchandise to corporate headquarters.

Information to Gather Before Contacting Lowe’s

  • Order number, receipt, and purchase date
  • Store number and complete store address
  • Delivery or pickup confirmation
  • Product brand, item number, model number, and serial number
  • Installation project number and signed contract
  • Protection-plan information and claim number
  • Photographs of damage, incomplete work, missing products, or unsafe conditions
  • Return receipt and tracking information
  • Names of installers, delivery companies, or representatives involved
  • Previous case numbers, chats, emails, and promised follow-up dates
  • A concise explanation of the requested resolution

Do not publish full order numbers, payment-card details, credit-account numbers, passwords, verification codes, Social Security numbers, gate codes, alarm information, employee records, or home addresses in a public review.

Lowe’s Order and Delivery Complaints

Order and delivery complaints may involve:

  • A delayed appliance, lumber, flooring, or building-material order
  • A delivery appointment that was missed or changed
  • An item that arrived damaged or incomplete
  • An incorrect product, model, color, or quantity
  • An order marked delivered but not received
  • A partial delivery
  • Products left in an unsafe or incorrect location
  • Missing accessories or installation components
  • A refund or replacement that has not been processed
  • Difficulty coordinating the store, warehouse, carrier, and installer

Damaged, Missing, or Incorrect Delivery

Contact Lowe’s Customer Care promptly at 1-800-445-6937. Retain:

  • The order number and receipt
  • The scheduled delivery window
  • The delivery confirmation and driver notes
  • Product model and serial numbers
  • Photographs of packaging, damage, or missing components
  • The delivery company’s name when available
  • Chat transcripts, emails, and complaint numbers

Do not discard damaged merchandise or packaging until Lowe’s explains whether the item will be inspected, picked up, repaired, returned, or replaced.

Order Marked Delivered but Missing

Review the delivery confirmation, tracking details, photographs, and delivery instructions. Check porches, garages, gates, side entrances, mailrooms, loading areas, and neighboring properties where appropriate.

Contact the carrier or delivery company when identified and report the missing order to Lowe’s. Keep screenshots of the tracking history and delivery confirmation.

Lowe’s Appliance Delivery and Hookup Complaints

Lowe’s sells refrigerators, ranges, dishwashers, washers, dryers, freezers, microwaves, cooktops, wall ovens, and other major appliances.

A basic appliance hookup is different from a separately purchased installation. A delivery team may perform a qualifying basic connection when the necessary accessories were purchased and the location meets Lowe’s current requirements.

Gas appliances and projects requiring plumbing, electrical, cabinetry, ventilation, permits, utility changes, or structural modifications generally require a separate installation service or qualified contractor.

Before Appliance Delivery

  • Confirm the exact model, finish, and dimensions
  • Measure the appliance space and delivery route
  • Confirm whether doors, railings, or obstructions must be removed
  • Confirm whether hoses, cords, valves, or connectors were purchased
  • Verify whether haul-away is included
  • Ask whether the work is a basic hookup or paid installation
  • Confirm whether existing utilities meet manufacturer requirements
  • Determine whether permits or licensed trades are required

Inspect the appliance before the delivery crew leaves when possible. Photograph dents, scratches, missing parts, leaks, incorrect connections, and property damage.

Lowe’s Installation Complaints

Lowe’s offers installation services for qualifying appliances, flooring, fencing, windows, doors, roofing, HVAC systems, water heaters, kitchens, bathrooms, blinds, generators, sheds, and other projects.

Installation services may be performed by independent Lowe’s service providers rather than Lowe’s store employees.

Installation complaints may involve:

  • Repeated scheduling delays
  • A contractor who does not arrive
  • Unsafe, damaged, or incomplete work
  • Damage to the home or property
  • Materials or debris left behind
  • Incorrect measurements
  • Products that do not fit
  • Work that differs from the contract
  • Permit or inspection problems
  • Difficulty arranging corrective work
  • Disagreements among Lowe’s, the installer, and the manufacturer
  • A project that remains incomplete after payment

Call Installation Support at 1-888-516-1010. Lowe’s may request the ZIP code where the project is being performed.

Documents for an Installation Complaint

  • Signed installation agreement
  • Project number and scope of work
  • Measurements and product specifications
  • Change orders
  • Permit and inspection records
  • Product information and warranties
  • Photographs before, during, and after the work
  • Names of installers and subcontractors
  • A timeline of appointments, delays, and cancellations
  • Written repair or completion promises

Lowe’s Installation Labor Warranty

Lowe’s currently states that most installations include a one-year labor warranty. Lowe’s Help Center states that roofing installations include a two-year labor warranty.

Manufacturer and product warranties may provide different coverage periods. Review the installed-sales contract because its terms, cancellation rights, exclusions, and warranty provisions can vary by project.

Report workmanship problems before the applicable labor-warranty period expires. Ask Lowe’s to confirm:

  • Whether the concern is classified as labor or product-related
  • Who will inspect the project
  • When the installer will return
  • Whether replacement materials are required
  • Whether a formal installation claim has been opened
  • The deadline for completing corrective work

For an immediate electrical, gas, plumbing, structural, fire, or other serious safety problem, discontinue use when appropriate and contact a qualified professional or emergency authority rather than waiting only for routine customer service.

Lowe’s Repairs, Manufacturer Warranties, and Protection Plans

Call 1-888-775-6937 for repairs, warranties, and Lowe’s Protection Plan questions.

The appropriate support route often depends on the product’s age and coverage:

  • Recently delivered product: Contact the store or Customer Care promptly.
  • Manufacturer-warranty period: Follow the manufacturer’s warranty instructions.
  • Lowe’s Protection Plan: File a claim through Lowe’s protection-plan system.
  • Outside warranty coverage: Lowe’s may offer paid repair support, parts information, or another referral depending on the product.

Registration is not generally required for a Lowe’s Protection Plan, but proof of purchase may be required to request service. Saving the receipt and plan information in the customer’s Lowe’s account can simplify a future claim.

Before authorizing an outside repair, determine whether the manufacturer or protection-plan administrator must approve the work. Unauthorized repairs may not qualify for reimbursement.

How to Escalate a Protection-Plan Claim

  1. Locate the receipt and plan information.
  2. Record the product model, serial number, purchase date, delivery date, and failure.
  3. Call 1-888-775-6937 or file the claim online.
  4. Request the claim number and administrator’s name.
  5. Keep diagnostic reports, technician notes, and invoices.
  6. Ask whether the remedy is repair, replacement, reimbursement, or another benefit.
  7. Request a written explanation when a claim is denied.
  8. Review the plan’s current terms, exclusions, benefit limits, and appeal options.

Protection-plan coverage varies by product, state, purchase date, and contract. The plan may be administered by another company.

Lowe’s Returns and Refunds

Lowe’s generally accepts most new, unused merchandise with valid proof of purchase within 90 days. Important product-specific exceptions apply.

Current Return Windows

  • 48 hours: Major appliances, air conditioners, evaporative coolers, paint sprayers, tile saws, and selected powered or motorized products
  • 30 days: Water heaters, liquid paint, TVs, electronics, HVAC systems, most outdoor power equipment, plants other than trees, shrubs, and perennials, and certain custom window treatments
  • 90 days: Most new, unused merchandise and qualifying CRAFTSMAN outdoor power equipment
  • 365 days: Trees, shrubs, perennials, and qualifying purchases made with selected Lowe’s credit accounts

Additional exceptions and nonrefundable categories apply. Review the current Lowe’s Return Policy for the exact item before traveling to a store.

Proof of Purchase

Lowe’s requires valid proof of purchase for returns and exchanges. The company may attempt to validate a purchase through:

  • Physical or electronic receipt
  • Order number
  • Payment card or digital wallet
  • Telephone number
  • MyLowe’s Rewards account
  • MyLowe’s Pro Rewards account

Lowe’s may require valid photo identification and use a refund-verification system.

Refund Not Received

Refunds are generally returned to the original payment method. Lowe’s advises allowing up to seven business days after completion of the return for the funds to appear, depending on the financial institution.

Keep the return receipt and ask Lowe’s for the processing date, amount, destination, and case number. Contact the bank or card issuer when Lowe’s confirms that the credit was sent but it has not appeared.

Lowe’s Special Orders and Configured Products

Special-order merchandise may include custom windows, doors, blinds, cabinets, countertops, flooring, building materials, and products manufactured or configured for a specific customer.

Configured special-order products returned or canceled more than 72 hours after purchase may be subject to a 20% restocking fee. The item may have to be returned to the original store.

Before Placing a Special Order

  • Verify every measurement
  • Confirm color, finish, model, opening direction, and configuration
  • Review the estimated delivery date
  • Ask whether the product can be returned
  • Ask whether a restocking fee applies
  • Obtain written measurements and specifications
  • Review cancellation deadlines and installation terms

Do not rely solely on a verbal description when ordering a custom or high-cost product.

Lowe’s Credit-Card and Financing Support

Lowe’s retail and business credit accounts are separate from ordinary Customer Care. Billing, promotional-financing, payment, interest, and account-access concerns should be directed to the card issuer.

For a merchandise refund involving a Lowe’s credit card, the store or Customer Care may need to process the return while the issuer handles posting the credit to the account.

Keep statements, promotion terms, purchase receipts, payment confirmations, return receipts, and case numbers. Do not post complete account numbers publicly.

Lowe’s Gift Cards and Gift-Card Scams

Lowe’s gift-card balances can be checked online, at a store Customer Service desk, or by calling 1-800-560-7172.

Keep the original purchase receipt. Lost or stolen cards may only be replaceable for the remaining balance when the original receipt is available.

Never give a Lowe’s gift-card number or PIN to anyone claiming that gift cards are required to:

  • Pay taxes, fines, bail, or utility bills
  • Fix a computer or reverse fraud
  • Pay a government agency
  • Receive a prize or refund
  • Help a relative in an emergency
  • Complete a job application
  • Avoid arrest or account suspension

Gift cards are intended for eligible purchases, not as payment to strangers, government agencies, technical-support callers, or online romantic interests.

Lowe’s Private Brands and Product Support

Lowe’s sells national brands along with private and exclusive brands such as:

  • Kobalt
  • Style Selections
  • allen + roth
  • Harbor Breeze
  • Project Source
  • STAINMASTER
  • Utilitech
  • Reliabilt
  • Origin 21
  • Master Forge
  • Sta-Green
  • Severe Weather

A private-brand product may be manufactured by an outside supplier. Keep the Lowe’s receipt, packaging, model number, item number, UPC, manufacturer label, instruction manual, and warranty.

Depending on the product and purchase date, Lowe’s may process a return, arrange repair support, provide a replacement part, or direct the customer to a manufacturer or warranty administrator.

Style Selections Customer Service

Style Selections is a Lowe’s private brand used for products including flooring, patio furniture, lighting, storage, bathroom accessories, window treatments, and home décor.

Style Selections does not maintain one widely published independent corporate customer-service number. Begin with Lowe’s Customer Care at 1-800-445-6937.

Additional information is available on the Style Selections Customer Service page.

MyLowe’s Rewards and Account Support

MyLowe’s Rewards may provide purchase history, order tracking, personalized offers, MyLowe’s Money, member promotions, and easier receipt lookup.

Account complaints may involve:

  • Missing purchases
  • Incorrect telephone number or email address
  • MyLowe’s Money not appearing
  • Duplicate accounts
  • Login or password-reset problems
  • A digital receipt missing from purchase history
  • A promotion that was not applied
  • Multi-factor authentication problems

Keep the receipt, account email, telephone number, screenshots, and promotion terms when contacting Lowe’s. Never provide a password or one-time verification code to an unexpected caller.

Lowe’s Pro Customer Support

Lowe’s serves contractors, builders, property managers, maintenance companies, and other business customers through Pro Services and MyLowe’s Pro Rewards.

Call the Pro Service Desk at 1-844-569-4776.

Pro complaints may involve:

  • Large-order fulfillment
  • Jobsite delivery
  • Missing or damaged materials
  • Quotes and volume pricing
  • Account authorization
  • Returns and credits
  • Tax-exempt status
  • Purchase history
  • Credit accounts
  • Dedicated account support

For a jobsite order, keep the purchase order, quote, delivery manifest, photographs, representative names, and documentation of project delays caused by missing or incorrect materials.

Lowe’s Product Recalls and Safety Complaints

Review Lowe’s official Product Recalls and Safety page for notices from the U.S. Consumer Product Safety Commission and other government agencies.

For a potentially unsafe product, retain:

  • Product brand and name
  • Item, model, serial, and UPC numbers
  • Purchase date and receipt
  • Packaging and warning labels
  • Photographs of the product and alleged defect
  • A description of any smoke, overheating, leakage, injury, or property damage

Stop using a product when appropriate and follow the recall instructions. For an urgent fire, gas, electrical, medical, or structural danger, contact emergency services or a qualified professional rather than waiting only for ordinary customer support.

Lowe’s Privacy Requests

Customers can review Lowe’s current U.S. Privacy Statement for information about personal data, account information, marketing preferences, applicable state rights, correction, deletion, and targeted-advertising choices.

Lowe’s may require identity verification before processing a privacy request. Submit sensitive documents only through an official Lowe’s portal or verified request method.

Lowe’s Employees, HR, Payroll, and Careers

Job Applicants

Job seekers should use Lowe’s Careers. For application questions or assistance, call 1-844-475-6937.

Current Employees

Current associates should use Lowe’s myHR portal, their manager, Human Resources, payroll, benefits, leave administrator, or another established internal support route.

Former Employees

Former associates should use Lowe’s former-associate HR portal or contacts provided in separation, payroll, tax-document, retirement, or benefits correspondence.

Do not post Social Security numbers, employee identification numbers, payroll records, medical information, tax documents, disciplinary records, or workplace-investigation material publicly.

Scam and Fake Lowe’s Support Warning

Be cautious of search advertisements, unofficial websites, calls, emails, text messages, and social-media accounts claiming to provide Lowe’s customer service.

Warning signs include requests for:

  • Gift-card payment
  • Cryptocurrency or wire transfer
  • Remote access to a phone or computer
  • Passwords or one-time verification codes
  • Complete payment-card or credit-account numbers
  • Home alarm, gate, or access codes
  • Employee payroll or tax credentials

Use Lowes.com, the official Lowe’s app, store receipts, and verified Lowe’s corporate pages before sharing personal or financial information.

About Lowe’s

Lowe’s was founded in 1921 with the opening of a hardware store in North Wilkesboro, North Carolina. The company was incorporated in North Carolina in 1952 and became publicly traded in 1961.

Lowe’s developed into one of the largest home-improvement retailers in the United States. Its customers include homeowners, renters, do-it-yourself shoppers, repair and maintenance professionals, builders, contractors, property managers, and institutional customers.

  • Founded: 1921
  • Founder: Lucius Smith Lowe
  • Headquarters: Mooresville, North Carolina
  • Chairman, President and CEO: Marvin R. Ellison
  • Retail Stores and Outlets at January 30, 2026: 1,759
  • Associates: Approximately 300,000
  • Fiscal 2025 Net Sales: Approximately $86.3 billion
  • Business Type: Publicly traded home-improvement and building-products company
  • Stock Symbol: NYSE: LOW

Lowe’s Current Executive Leadership

  • Marvin R. Ellison: Chairman, President and Chief Executive Officer
  • William P. Boltz: Executive Vice President, Merchandising
  • Janice Dupré: Executive Vice President, Human Resources
  • Seemantini Godbole: Executive Vice President, Chief Digital and Information Officer
  • Joseph M. McFarland III: Executive Vice President, Stores
  • Ruben Mendoza: Executive Vice President, President of FBM
  • Juliette W. Pryor: Executive Vice President, Chief Legal Officer and Corporate Secretary
  • Brandon Sink: Executive Vice President and Chief Financial Officer
  • Margi R. Vagell: Executive Vice President, Supply Chain
  • Quonta D. Vance: Executive Vice President, Pro and Home Services

Who Owns Lowe’s?

Lowe’s Companies, Inc. is publicly traded and owned by individual and institutional shareholders. It does not have an outside parent company.

Lowe’s common stock trades on the New York Stock Exchange under the symbol LOW. Lowe’s is not owned by Home Depot, Walmart, Amazon, or another retail company.

Does Lowe’s Still Own RONA?

No. Lowe’s completed the sale of its Canadian retail business to Sycamore Partners on February 3, 2023.

The transaction included Lowe’s Canada, RONA, Réno-Dépôt, Dick’s Lumber, and related Canadian dealer operations. RONA now operates separately under different ownership.

Lowe’s Reviews and Complaints

As of July 30, 2026, this CorporateOfficeHeadquarters.com page displays five visible reader reviews dated March 13, 2025, through September 18, 2025.

The visible reviews describe:

  • A defective dishwasher and a replacement delay lasting several months
  • The store and installer allegedly referring a customer back and forth
  • Fencing materials, wood, and a cement pallet allegedly left at a customer’s property
  • An electric-range installation allegedly missing proper leveling, an anti-tip bracket, and cord strain relief
  • Delayed corrective installation work
  • Questions about Pro Desk knowledge and a deck-material list
  • Disrespectful employee communication and a disconnected call
  • Difficulty reaching a live corporate complaint representative
  • A suggestion that Lowe’s offer a home-improvement or wedding gift registry

These comments represent individual experiences and allegations involving particular stores, installers, products, and projects. They do not establish the service level of every Lowe’s store, employee, installer, or support department. No aggregate star rating is stated here.

Lowe’s Competitors and Related Corporate Office Pages

Lowe’s competes in home improvement, building materials, appliances, tools, professional-contractor supplies, installation, delivery, and online retail.

Browse more companies through the Home Improvement and Construction Corporate Offices directory.

Additional Lowe’s Customer Resources

Frequently Asked Questions About Lowe’s

Where is the Lowe’s corporate office?

Lowe’s is headquartered at 1000 Lowe’s Boulevard, Mooresville, NC 28117.

What is Lowe’s corporate phone number?

The Lowe’s corporate headquarters phone number is 1-704-758-1000.

Is Lowe’s corporate number the customer-service line?

No. The corporate number is associated with Lowe’s principal executive offices. Customers with purchases, returns, deliveries, installations, refunds, or store complaints should generally begin with Customer Care.

What is Lowe’s customer-service number?

Lowe’s Customer Care can be reached at 1-800-445-6937.

Is 1-800-890-5932 still Lowe’s primary Customer Care number?

No. That number appears in older directories, but Lowe’s currently publishes 1-800-445-6937 as its primary Customer Care number.

What is Lowe’s sales and online-order number?

Call 1-877-465-6937 for sales and order assistance.

What is Lowe’s repairs and warranty number?

Call 1-888-775-6937 for repairs, manufacturer-warranty assistance, and Lowe’s Protection Plan questions.

What is Lowe’s installation-support number?

Call Lowe’s Installation Support at 1-888-516-1010.

How do I file a complaint with Lowe’s corporate?

Begin with the store or department involved, request a case number, and call Customer Care when the problem remains unresolved. A concise written complaint may be mailed to Lowe’s Companies, Inc., 1000 Lowe’s Boulevard, Mooresville, NC 28117.

How do I escalate a Lowe’s installation complaint?

Call Installation Support, provide the project ZIP code and contract information, request a case number, and ask that the complaint be reviewed by the installation manager or appropriate market-level support team.

Does Lowe’s guarantee installation labor?

Lowe’s currently states that most installations include a one-year labor warranty. Lowe’s Help Center lists a two-year labor warranty for roofing installations. Review the individual contract for applicable terms.

How do I file a Lowe’s Protection Plan claim?

Use Lowe’s online protection-plan system or call 1-888-775-6937. Have the receipt, plan details, model number, serial number, purchase date, and description of the failure available.

How do I report a damaged Lowe’s delivery?

Contact Customer Care promptly at 1-800-445-6937. Keep the packaging, order number, delivery paperwork, photographs, model number, and serial number.

How do I check a Lowe’s refund?

Review the order or return status and contact Customer Care. Lowe’s advises that funds may require up to seven business days to appear after a completed return.

What is Lowe’s standard return period?

Most new, unused merchandise can generally be returned with valid proof of purchase within 90 days. Important 48-hour, 30-day, 365-day, and nonrefundable exceptions apply.

How long do I have to return a Lowe’s appliance?

Major appliances generally have a 48-hour return window, with limited exceptions. Inspect the appliance immediately after delivery or pickup.

How long do I have to return a water heater to Lowe’s?

Lowe’s currently lists water heaters under its 30-day return category. Proof of purchase and other policy requirements apply.

Is Style Selections owned by Lowe’s?

Style Selections is a Lowe’s private brand. Product support generally begins through Lowe’s Customer Care, although an outside manufacturer or warranty administrator may support a particular product.

Who is the CEO of Lowe’s?

Marvin R. Ellison is chairman, president, and chief executive officer of Lowe’s Companies, Inc.

Who owns Lowe’s?

Lowe’s is publicly traded and owned by its shareholders. Its stock trades on the New York Stock Exchange under the symbol LOW.

Does Lowe’s have a parent company?

No outside parent company owns Lowe’s Companies, Inc.

Does Lowe’s own RONA?

No. Lowe’s completed the sale of its Canadian retail business, including RONA, in February 2023.

How many Lowe’s stores are there?

Lowe’s reported 1,759 U.S. retail stores and outlets as of January 30, 2026.

What is the Lowe’s HR phone number?

For job-application assistance, call 1-844-475-6937. Current and former associates should use Lowe’s official HR portals or established internal contacts rather than ordinary Customer Care.

How do I submit a Lowe’s privacy request?

Use Lowe’s Privacy Portal, call 1-800-309-5732, or email pr*****@***es.com.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.

Corporate addresses, telephone numbers, executives, return policies, support hours, warranty terms, and complaint procedures can change. Confirm important information through Lowe’s before mailing correspondence, returning merchandise, authorizing repairs, traveling to an office, or sharing sensitive information.

Page Update Note

This page was updated on July 30, 2026, to confirm Lowe’s corporate address and phone number, update customer-service and specialized support routes, verify current leadership, store count, and company information, clarify return and installation-warranty policies, add credit-card, privacy, employee, product-safety, and scam guidance, and revise the visible-review summary.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or operated by Lowe’s Companies, Inc., any Lowe’s store, independent Lowe’s service provider, delivery company, manufacturer, protection-plan administrator, credit-card issuer, or private-brand supplier.

Lowe’s, MyLowe’s Rewards, Kobalt, Style Selections, allen + roth, Project Source, STAINMASTER, Harbor Breeze, and related names and logos are trademarks of their respective owners.

Corporate, store, product, return, installation, credit, warranty, and customer-support information may change without notice. Verify important information through Lowe’s official website or authorized representatives.

Reader reviews represent individual opinions and experiences. Allegations in reviews have not necessarily been independently verified and should not be interpreted as establishing the experience of every customer, employee, store, installer, or project.

Share Your Lowe’s Experience

Have you contacted Lowe’s Customer Care, worked with a store manager, reported a damaged delivery, disputed an installation, filed a protection-plan claim, requested a refund, or sought support for a Lowe’s private-brand product? Share your experience below.

Consider mentioning the store location, approximate purchase date, product or project, support route used, whether Lowe’s opened a case, what resolution was requested, and whether the concern was resolved.

Privacy warning: Do not publish passwords, one-time verification codes, complete order numbers, payment-card information, credit-account numbers, gift-card numbers or PINs, protection-plan documents, gate or alarm codes, employee identification numbers, Social Security numbers, home addresses, medical information, or other sensitive personal information.

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Lowes Disappointing Installation Issues

March 23, 2025

Lowes, Poor and dangerous installation of electric range. Our electric range was not leveled and rocked. The anti tip bracket of old was removed and new one not installed. Also, the strain relief on electric cord not installed. Both are required by GE for installation. I have been trying for almost a month to get this corrected. No luck. I have sent Lowes and GE emails but no response. Maybe, I should have gone to Home Depot.

A

Lowes Mount Vernon OH Disappointing

March 19, 2025

Lowes, Disappointing Experience. Hey Lowes, take a look at all the 1-star ratings. Think there might be a problem? Consider shopping elsewhere! This so-called “hardware store” is a shopper’s nightmare. If you’re going to call it a “pro shop,” then you should have knowledgeable professionals who understand what materials are needed for a basic 12×24 deck. The consumer shouldn’t need to provide a detailed blueprint — a rough sketch should suffice. Instead, they acted like I was supposed to design one myself. The level of disrespect, especially towards my wife, was unacceptable. After waiting five days for a response, we called to check on our order status. Rather than providing helpful information, the associate rudely hung up on my wife. He claimed the poor design was our fault because we hadn’t made a fourth trip to the store, conveniently forgetting that he previously told me to “figure it out online” under the composite materials section — which turned out to be wrong. This store needs serious improvements. If you can’t provide knowledgeable and respectful service, why even stay open? With over 20 years of retail experience, I can confidently say this is not how a store should operate. And forget about trying to contact the corporate complaint line — it’s just an automated menu with no live support. So much for supporting local businesses in the 43050 area.

R M

Lowes Gift Registry Suggestion

March 13, 2025

Lowes, Suggestion to substantially increase sales. Before you start laughing, I was the marketing director for an 800M bank who is now a part of BB&T. We went from 100M to 800M in the 13 years I was there. So my daughter is getting married and she owns a home. The yard is a disaster (old neighborhood.) She is 29 and here fiancee is 30. They both have been on their own for a number of years and have most things that “newly weds” would normally request. And as you already know, this generation is all about online!! I suggested they add Lowes to their bridal registry. They thought that was brilliant…and for a Mom that is high praise. Then she learned that Lowes doesn’t offer one. You are missing the boat! The wedding invitations have not yet been mailed and they have already received 10 gifts totalling over $2,500. This is the south, where bringing cash to the wedding is just not done. What a wonderful opportunity they would have if they could ask for the things they need for the yard! Should you deem this to be a positive, I realize, it will be to late to benefit them, but perhaps others would benefit. I also realize that this is something that may already have been researched and judged not to positively impact the bottom line. Anyway, I just thought I would mention it. I am now going back to the website to see if there is anyway to add these types of items or at least gift cards.

K N F
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