Lowes Corporate Office Headquarters HQ 

While looking to buy a new washer and dryer at Home Depot, I was informed that unfortunately HD did not carry the model of washer I wanted but Lowes did. I called my local Lowes-they did not have the model in stock. I called my other local Lowes and yes the washer was in stock. But for the Dryer, they would not match the Whirlpool price which was on sale, and couldn’t be bothered to look and see the HD price on the Dryer which was the same sale price as Whirlpool. So instead of striving to help the customer with the item and best price like HD did, Lowes chose to lose a sale because you don’t put the customer first. HD could have initially acted like Lowes and just said they did not carry that washer model and hung up. But they didn’t. Lowes could have told me they couldn’t match the Whirlpool Dryer price but could match HD which was the same price- they didn’t. That’s why Lowes will continue to be number 2. Narcissistic, sleazy, and greedy.

I need copies of my online orders from Lowes, in June and July 2023. I cannot access these online because I used my bank card to make purchases. I am being penalized for not having a Lowes account. I have gone to the store in Palm Desert, and they could not find my sales records. This information should be easily available to me online through your website where I placed the order in the first place. I cannot open a Lowes charge account at this time. Please send me copies of my sales. I have paid for items that were not delivered.

Hello, Members of Lowes Corporate Offices We recently shopped at Lowes in Albuquerque, NM at the store located on Paseo del Norte and I-25 {on Saturday, July 15, 2023). As we were exiting the store through the Garden Center, a man, and woman stormed past us and headed for the exit doors out of the Garden Center. They did not check out and they had their basket loaded to the brim with merchandise. We have heard of this happening all over Albuquerque and the Nation. This is the first time I and my husband have experienced this criminal behavior. We saw the clerks in the area run to the exit, but none tried to stop the thieves. We know that many Corporations have told their staff not to try and stop thieves who take merchandise. We talked to one of the clerks afterward, and she said that one time she tried to stop people who were left unpaid for merchandise, and they told her they would hurt her if she persisted, so she got out of their way. I don’t blame the staff for this attitude. Even if this “do not stop the thieves” had not come down from Corporate, it is not a good idea to try and stop these people, because they are usually armed and have injured or killed those who have tried to stop them. I don’t know what Lowes policy is on stopping thieves, but one good idea would be to place Security Guards at all entrances and exits to make sure that this is not happening. It would be a cost to your company, but you may even save money by making sure that thieves are not walking out with merchandise whenever they want to. It would also stop potential lawsuits from happening when customers get hurt in the process of a crime like this. When these people were trying to get out of the store quickly, we were not going fast enough for them, they were right behind us on the way to the checkout. I’m sure that they would have knocked us out of the way in a not too easy way if they had not been able to go past us. Please get back to us on ways to protect your staff and customers regarding this blatant disregard for law and order and safety. I know that so many of

us living here and throughout the country are sick and tired of this.

Thank you for your attention to this matter.

Yvonne and Pete Rodriquez

I am glad you rehired Donna Hansbrough. I was ready to cancel my Lowes account over her firing. Stop the shop lifting, you can do it, even if it cost you money. You have no cashiers so you must have extra money. I like Lowes and spend a lot of money there.

I am a Lowes customer and have been very satisfied with the service over the past few years. However, I am very disappointed to learn of the firing of the Lowes employee who was injured trying to stop shoplifters.