RONA’s Boucherville head office handles corporate, business, supplier, media, governance, and other company-level matters. Customers with questions about a purchase, store experience, online order, delivery, return, installation, or product should normally begin with RONA Customer Service or the store responsible for the transaction.
RONA Customer Service can be reached at 1-866-283-2239, Monday through Sunday from 8:30 AM to 7:00 PM Eastern. The RONA Inc. head office can be reached separately at 514-599-5900 or toll-free at 1-877-599-5900.
RONA Head Office Contact Information
- Company: RONA Inc.
- Head-office telephone: 514-599-5900
- Head-office toll-free telephone: 1-877-599-5900
- Head-office address: 220 chemin du Tremblay, Boucherville, QC J4B 8H7, Canada
- Corporate contact page: RONA Inc. contacts
- Corporate website: RONAInc.ca
- Retail website: RONA.ca
RONA does not publish specific operating hours for its corporate switchboard. The head office is not a retail store, product-return counter, order-pickup location, installation-service desk, or destination for damaged products.
RONA Customer Service
- Customer-service telephone: 1-866-283-2239
- Hours: Monday-Sunday, 8:30 AM-7:00 PM Eastern
- Online contact form: Contact RONA Customer Service
- Order tracking: Track or manage an order
- Store locator: Find a RONA or RONA+ store
- Frequently asked questions: RONA FAQs
The customer-service number should not be described as the corporate headquarters number. Headquarters and Customer Service serve different purposes.
Best RONA Contact by Issue
- Store purchase or employee-service concern: Contact the store manager or submit a store-experience enquiry.
- Online order: Use the order-management tools or contact Customer Service.
- Delivery delay or missing item: Review each tracking number and contact Customer Service.
- Damaged delivery: Photograph the damage and report it immediately.
- Return or exchange: Review the return policy and contact the store or Customer Service.
- Price discrepancy: Preserve photographs of the shelf label and receipt and contact the store.
- Price Match or Price Guarantee request: Use the official contact form and include the online order number and competitor information.
- Fixed-cost installation project: Contact RONA Installation Services.
- Renovation contract: Contact the store where the contract was signed.
- Manufacturer defect: Contact RONA and the manufacturer when directed.
- Financing account: Contact the finance provider shown in the agreement or statement.
- Corporate, supplier, media, or partnership matter: Contact RONA Inc. head office.
- Employment application: Use the official RONA careers website.
How to Submit a RONA Complaint
- Identify the store, order, delivery, product, or installation involved.
- Collect the receipt, order confirmation, contract, and relevant photographs.
- Contact the responsible store when the issue can be investigated locally.
- Call Customer Service at 1-866-283-2239.
- Submit a written store-experience or online-experience enquiry through the official contact form.
- Describe the issue factually and in chronological order.
- State the specific resolution being requested.
- Ask for a case or reference number.
- Save correspondence, receipts, photographs, and delivery records.
- Escalate to the corporate office only after the responsible customer-service channel has had a reasonable opportunity to respond.
Posting a public review does not submit a complaint to RONA or create a customer-service case.
Information to Have Before Contacting RONA
- Store name and location
- Purchase or delivery date
- Receipt or online order number
- Product name, model, and item number
- Quantity purchased
- Price shown and price charged
- Delivery or tracking information
- Installation contract or project number
- Photographs of shelf labels, packaging, damage, or incomplete work
- Previous case or reference number
- The resolution being requested
Provide order numbers, contracts, receipts, addresses, payment information, and photographs only through private official channels. Do not place them in a public review.
RONA Store Complaints
Store management is usually the first contact for concerns involving:
- Shelf labels and checkout pricing
- Cash or card acceptance
- Employee service
- Product availability
- Product cutting or modification
- Returns and exchanges
- Accessibility within the store
- Pickup orders
- Store cleanliness or safety
- Parking, loading, or contractor-desk service
Record the store location, date, approximate time, product, and receipt information. Avoid publicly naming individual employees when the store can investigate the matter privately.
RONA Price Discrepancies
If the checkout price differs from what you expected:
- Pause the transaction before the product is altered or installed when possible.
- Photograph the product, shelf position, and price label.
- Check the product number and description on the label.
- Ask a store representative to verify the displayed price.
- Keep the receipt and note the employee or department contacted.
- Request management review if the labels remain unclear.
Products that have been cut, tinted, modified, or customized may be non-refundable. Resolve pricing questions before authorizing customization whenever possible.
Price Match and Price Guarantee Enquiries
RONA’s contact form accepts Price Match and Price Guarantee enquiries. For an online order, include:
- The RONA order number
- The competing retailer’s website address
- The competing product page
- The exact model or item number
- The date the competing price was observed
- Any relevant delivery or membership conditions
Eligibility depends on RONA’s current pricing policy. A public review does not create or approve a price adjustment.
RONA Online Orders
Customers can use RONA’s order-management tools to track an order, request an eligible cancellation, or begin an eligible online return.
For an online-order problem, keep:
- Order confirmation
- Order number
- Item and quantity information
- Pickup or delivery location
- Tracking numbers
- Cancellation or return confirmation
- Photographs of damaged or incorrect items
Items in one order may be shipped separately and have different tracking numbers. Check each shipment before reporting an item as missing.
Pickup and Delivery Problems
Contact the responsible store or Customer Service about:
- Order not ready for pickup
- Incorrect pickup item
- Missing delivery
- Partial delivery
- Damaged packaging
- Delivery to the wrong location
- Missing appliance parts or accessories
- Property damage connected to delivery
Inspect large products, building materials, and appliances promptly. Photograph the packaging, delivery location, product condition, and shipping label before disposing of anything.
RONA Returns and Refunds
Most unused products in original condition may be returned to a RONA store within 90 days with the original receipt, subject to exclusions and special-category rules.
- Online purchase: Begin the return online or bring the item and order-confirmation details to a RONA store.
- In-store purchase: Return it to a store with the original receipt.
- Refund method: Refunds generally return to the original payment method.
- Posting time: RONA states that a processed refund may take five to seven business days to appear.
- No receipt: A store may accept the return at its discretion and may issue store credit based on the lowest system price. Government identification may be required.
Review the current official policy before travelling to a store because exclusions, product conditions, and documentation requirements can change.
Items With Special Return Rules
RONA publishes separate or shorter return rules for certain products:
- Major appliances: Return or exchange requests generally must be made within 30 days and the appliance must remain in original condition.
- Outdoor power equipment: Unused or unopened merchandise generally has a 30-day return period. Used equipment is subject to the manufacturer’s warranty.
- Trees, shrubs, and perennials: A receipt may support replacement or refund within one year.
- Other plants: Generally covered by the standard 90-day policy.
- Holiday products: Must generally be returned by the applicable holiday.
- Trailers: Additional documentation and provincial restrictions apply.
Non-Refundable or Restricted Products
RONA’s current policy identifies restrictions involving products such as:
- Shipping charges and fees
- Tinted paint or stain
- Products cut to length
- Modified or customized products
- Opened hygienic products
- Circuit breakers and electrical panels
- Gift cards, gift certificates, and store credits
- Delivered bulk yard materials
- Liquidation-centre purchases
- Some special-order products
Hazardous products containing flammable substances, gases, or lithium-ion batteries may not qualify for return shipping and may need to be taken to a store.
Damaged, Defective, or Missing Products
Report delivery problems immediately. RONA publishes short reporting periods for damaged, defective, or missing products, particularly appliances.
- Photograph the package before opening it further.
- Photograph the damage, model label, and shipping label.
- Keep the product, parts, packaging, and receipt.
- Submit the online return or damage form.
- Contact Customer Service.
- Do not install or operate a product that appears unsafe.
Defective products may be covered by a legal warranty, manufacturer warranty, protection plan, or RONA return policy. The responsible party depends on the product and circumstances.
Major Appliance Complaints
For appliance delivery or installation problems, document:
- Appliance model and serial number
- Delivery date
- Condition of the carton
- Visible dents or damage
- Missing accessories
- Connection or installation concerns
- Delivery-team notes
Do not operate an appliance with damaged electrical, gas, or water connections. Contact RONA promptly and use a qualified professional when a safety issue is suspected.
RONA Installation Services
- Installation consultations and fixed-cost project support: 1-844-454-1454
- Installation-services website: RONA Installation Services
- Request a consultation: Start an installation project
RONA states that its installation projects include at least a one-year labour warranty and that installers carry liability insurance. The written installation contract controls the project scope, payment schedule, warranty, exclusions, and dispute process.
Installation Complaints
For a fixed-cost installation problem, contact the RONA installation call centre. For a renovation project, contact the store where the contract was signed.
Keep:
- Signed contract
- Scope of work
- Measurements and plans
- Payment receipts
- Change orders
- Installer communications
- Photographs before, during, and after the project
- Inspection or permit information
- Work-acceptance form
- Warranty documents
Do not sign a completion or acceptance form until the work has been inspected and unresolved deficiencies have been documented.
RONA and Independent Installers
Installation responsibilities may be divided among RONA, the store, an installer, a manufacturer, and the property owner.
- RONA: Project administration, customer contact, contract process, and applicable program obligations
- Installer: Onsite workmanship, safety, scheduling, and professional obligations
- Manufacturer: Product warranty and qualifying defects
- Property owner: Site access, disclosed conditions, approvals, and obligations stated in the contract
- Municipality or utility: Permits, inspections, connections, or service approvals
Contact RONA rather than attempting to resolve a covered fixed-cost project solely with the installer.
Financing and Credit Products
RONA currently promotes financing through third-party providers, including Affirm and Flexiti.
- Affirm financing: Review Affirm options at RONA
- Flexiti financing: Review Flexiti options at RONA
- Commercial charge accounts: Review RONA PRO account options
The finance provider may control approval, interest, account statements, payment processing, late fees, credit reporting, and account disputes. Check the agreement and statement for the legal lender and correct customer-service number.
A store complaint does not automatically dispute a financing charge or change a credit agreement.
Cash, Card, and Payment Complaints
For an in-store payment concern:
- Ask the store to explain the accepted payment methods.
- Keep the receipt and terminal record.
- Distinguish a RONA payment procedure from a third-party finance account.
- Contact the card issuer about a declined or unauthorized completed transaction.
- Do not publish card numbers, receipts, or finance-account details.
Protection Plans and Manufacturer Warranties
- RONA protection-plan information: Review protection-plan terms
Product support may be handled by RONA, the manufacturer, or a protection-plan administrator. Before requesting service, locate:
- Receipt
- Product model and serial number
- Manufacturer warranty
- Protection-plan certificate
- Date the problem began
- Photographs or error messages
Do not mail a product to the Boucherville head office without written return instructions.
RONA Product Recalls
- Recall information: Check RONA product recalls
A recall notice may identify the product, model, date code, hazard, affected stores, and required consumer action. Follow the specific notice rather than relying on a general customer-service article.
Stop using a product when the notice or a safety condition instructs you to do so. Do not attempt unsafe repairs or mail a recalled product to corporate headquarters.
Gift Cards and Store Credits
Gift cards, gift certificates, and store credits generally cannot be exchanged or returned for cash or credit. Refunds for purchases made with one of these methods may be returned to the same type of payment.
Do not publish a gift-card number, PIN, balance, receipt, or activation information in a review.
RONA Corporate Structure and Ownership
- Company: RONA Inc.
- Owner following the 2023 sale: Sycamore Partners
- Head office: Boucherville, Quebec
- Retail banners: RONA+, RONA, and Dick’s Lumber
- Network: Approximately 425 corporate and affiliated-dealer stores
- Employees: Approximately 21,000
RONA is no longer a Lowe’s subsidiary. Lowe’s completed the sale of its Canadian retail business to Sycamore Partners in February 2023.
RONA Leadership
- President and Chief Executive Officer: J.P. Towner
- Chief Financial Officer: Sylvain Girard
- Chief Human Resources Officer: Kathie Deneault
- Chief Digital and Marketing Officer: Catherine Laporte
- Chief Supply Chain Officer: Mark J. Gallant
Executive positions can change. Verify the current leadership team on RONA Inc.’s official website before sending correspondence to a named executive.
RONA Careers, Suppliers, and Business Contacts
- Careers: Search RONA jobs
- Supplier portal: RONA supplier resources
- Corporate contact options: Media, sponsorship, partnership, ethics, and corporate contacts
Job applicants and suppliers should verify unexpected messages through official RONA websites before providing identification, banking details, pricing, or confidential business information.
When to Contact RONA Head Office
Head office may be appropriate for:
- Company-level business enquiries
- Supplier and dealer matters
- Media relations
- Corporate partnerships
- Governance or ethics correspondence
- Formal escalation after ordinary customer-service channels have been used
Head office is generally not the fastest route for:
- An immediate store refund
- An online-order cancellation
- A missing delivery
- A damaged appliance
- An installation appointment
- A price adjustment
- A financing-account problem
RONA Scam and Impersonation Warnings
- Use RONA.ca, RONAInc.ca, and telephone numbers published on those sites.
- Do not trust caller identification alone.
- Do not share an account password or verification code.
- Do not provide gift-card numbers or PINs to an unexpected caller.
- Do not pay a supposed refund, job fee, or service charge using cryptocurrency or gift cards.
- Do not allow an unknown person to control your computer or mobile device remotely.
- Verify supplier payment changes through established corporate contacts.
- Contact the card issuer directly about an unauthorized completed charge.
Protect Your Personal and Financial Information
Do not place the following information in a public review:
- Online order number
- Complete receipt
- Home or delivery address
- Private telephone number or email address
- Payment-card or bank information
- Financing-account details
- Gift-card number or PIN
- Account password or verification code
- Installation contract or plans
- Government identification
- Medical or disability information
- Names or private information of individual employees or installers
RONA Head Office Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays two RONA reviews dated November 2024 and March 2025.
One reviewer reports confusion about shelf-label placement and the price charged for plywood. The other expresses dissatisfaction with what the reviewer perceived as an emphasis on credit or financing and inconvenience when attempting to pay cash.
These are individual, unverified customer accounts. They should not be treated as proof of deliberate mispricing, refusal to accept cash, accessibility violations, or company-wide customer sentiment. No RONA or CorporateOfficeHeadquarters.com response is currently visible beneath the reviews.
Related Corporate Office Pages
Share Your RONA Experience
Have you contacted a RONA or RONA+ store, RONA Customer Service, Installation Services, or the Boucherville head office? Leave a factual review below describing the issue, support route used, approximate response time, and whether the matter was resolved.
Comments and photographs are moderated. Do not post order numbers, receipts, addresses, payment details, financing records, gift-card numbers, passwords, contracts, health information, or names of individual employees and installers.
Posting on CorporateOfficeHeadquarters.com does not contact RONA. It does not cancel an order, request a refund, report a damaged delivery, obtain a price adjustment, open an installation claim, dispute financing, or preserve a return, warranty, contractual, or legal deadline.
Last Updated: July 14, 2026
Corporate Office Headquarters Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with RONA Inc., Sycamore Partners, any RONA or RONA+ store, affiliated dealer, installer, manufacturer, finance provider, protection-plan administrator, delivery company, or government agency.
Corporate contacts, customer-service hours, store locations, return policies, financing programs, installation terms, warranties, leadership positions, and ownership information can change. Verify current information through RONA’s official websites, the applicable store, and the documents governing the purchase or project.
This website cannot access an order, issue a refund, change a price, schedule an installer, cancel a contract, dispute financing, inspect a product, or submit a complaint to RONA.