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  • Scotiabank Head Office Headquarters, Address, Phone Numbers, Banking Complaints, and Reviews

Scotiabank Head Office Headquarters, Address, Phone Numbers, Banking Complaints, and Reviews 

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Scotiabank, also known as The Bank of Nova Scotia, is one of Canada’s major financial institutions, with corporate headquarters in Toronto, Ontario. This page provides updated Scotiabank head office and corporate contact information, including official headquarters addresses, customer service phone numbers, complaint escalation routes, fraud reporting details, review notes, and related bank corporate office resources.

Scotiabank Head Office and Corporate Contact Information

Head Office / Corporate Office Update

The older version of this page listed Scotiabank’s corporate address as 44 King St. W, Toronto, ON M5H 1H1, Canada, and listed 1-416-866-6161 as the phone number for corporate inquiries and banking services.

This update separates Scotiabank’s current official address references more clearly. Scotiabank’s investor relations page lists the corporate headquarters as 40 Temperance Street, Toronto, Ontario, Canada M5H 0B4. Scotiabank’s official mail page lists Scotiabank Head Office at 44 King St West, Toronto ON M5H 1H1.

The older 1-416-866-6161 number should not be treated as the main customer-service number. For general banking support, Scotiabank lists 1-800-4SCOTIA / 1-800-472-6842. For Greater Toronto or calls from outside Canada and the USA, Scotiabank lists 1-416-701-7200.

How to Contact Scotiabank About a Complaint

For most Scotiabank complaints, start with the department connected to your account or service. Scotiabank customers can use the branch, contact centre, online banking, mobile banking, credit card centre, loan department, advisor, relationship manager, or support route tied to the issue.

If the issue is not resolved, ask for escalation and keep a record of the date, department, employee name if available, and any case or reference number. Scotiabank’s escalation process includes the Escalated Customer Concerns Office and then the Customer Complaints Appeals Office.

The Escalated Customer Concerns Office can be reached by email at es***************@********nk.com or by mail at:

  • Escalated Customer Concerns Office
    44 King Street West
    Toronto, Ontario
    M5H 1H1

The Customer Complaints Appeals Office can be reached by email at cc**@********nk.com, by phone at 1-800-785-8772, or by mail at:

  • Scotiabank Customer Complaints Appeals Office
    44 King Street West
    Toronto, Ontario
    M5H 1H1

Choose the Correct Scotiabank Support Route

  • Corporate headquarters or investor question: Use 40 Temperance Street, Toronto, or Scotiabank Investor Relations.
  • Head office mail: Use Scotiabank Head Office, 44 King St West, Toronto ON M5H 1H1.
  • General banking support: Call 1-800-472-6842.
  • Greater Toronto or outside Canada and USA: Call 1-416-701-7200.
  • Credit card support: Call 1-800-387-6466.
  • Mobile banking help: Call 1-877-908-8866.
  • Student loan support: Call 1-800-972-6842.
  • Line of credit support: Call 1-888-882-8958.
  • Fraud or suspicious activity: Call 1-866-625-0561 immediately.
  • Suspicious email: Forward it to ph******@********nk.com without changing the subject line.
  • Unresolved banking complaint: Follow Scotiabank’s complaint process and consider OBSI when eligible.

What to Have Before Contacting Scotiabank

  • Your country and account type, such as personal banking, business banking, credit card, mortgage, line of credit, loan, Scotia iTRADE, wealth management, or student loan
  • The last four digits of the account, card, loan, or investment account involved
  • Transaction date, payment date, amount, merchant, branch, advisor, or account activity involved
  • Branch location, advisor, relationship manager, department, or support route already contacted
  • Copies of statements, letters, emails, screenshots, payment confirmations, dispute records, or fraud notices
  • Any complaint reference number, case number, dispute number, fraud claim number, or support ticket
  • A short timeline of what happened and the resolution you are requesting

Do not post account numbers, card numbers, Social Insurance Numbers, Social Security numbers, passwords, PINs, one-time passcodes, tax documents, wire instructions, home addresses, investment statements, or private financial information in public reviews or comment sections.

How to Escalate a Scotiabank Complaint

Start with the Scotiabank employee, branch, advisor, contact centre, card centre, loan department, or support team connected to your issue. Ask for a complaint reference number or written acknowledgement when the matter involves a transaction dispute, account restriction, fraud claim, credit card issue, mortgage issue, wire transfer, online banking problem, investment account, business banking concern, or branch complaint.

If the issue is not resolved, escalate to Scotiabank’s Escalated Customer Concerns Office. If you are not satisfied after that investigation, you may be able to submit the complaint in writing to the Customer Complaints Appeals Office.

If Scotiabank has not responded within 56 days of your complaint, or if you are not satisfied with the Customer Complaints Appeals Office outcome, you may be able to contact the Ombudsman for Banking Services and Investments. Customers should check OBSI eligibility and deadlines before filing.

Scotiabank Fraud, Phishing, Identity Theft, and Suspicious Activity

Bank customers are frequent targets for phishing emails, fake text messages, spoofed phone calls, fake support numbers, remote-access scams, wire scams, fake bank apps, and search-result ads that impersonate financial institutions.

Scotiabank says it will never ask customers to confirm or restore account access through email or text messages. Scotiabank also warns customers not to respond to unexpected websites, emails, text messages, or phone calls that ask for personal or financial information.

If you receive a fraudulent email, forward it to ph******@********nk.com. If you entered personal information after selecting a link or suspect fraudulent activity, call Scotiabank immediately at 1-866-625-0561.

Do not share passwords, PINs, one-time verification codes, full card numbers, full account numbers, online banking credentials, wire instructions, gift card payments, cryptocurrency payments, or remote device access with anyone who contacts you unexpectedly.

Personal Banking, Credit Cards, Loans, and Online Banking Issues

Scotiabank customers may contact the bank about chequing accounts, savings accounts, ScotiaCard, credit cards, mortgages, lines of credit, personal loans, student loans, online banking, mobile banking, transfers, bill payments, branch service, and account security.

For general banking support, call 1-800-472-6842. For credit cards, call 1-800-387-6466. For the mobile banking help desk, call 1-877-908-8866.

If the issue involves a transaction you do not recognize, check the merchant details in your Scotiabank account first. If you still do not recognize the transaction or believe your information was compromised, contact Scotiabank immediately.

Business Banking, Wealth Management, and Investment Issues

Scotiabank provides personal banking, business banking, commercial banking, wealth management, private banking, corporate banking, investment banking, and capital markets services. The correct support route depends on the business line and account type.

Business and commercial customers should use their branch, relationship manager, business banking contact, ScotiaConnect support route, or commercial banking representative. Wealth and investment customers may need Scotia iTRADE, Scotia Securities, ScotiaMcLeod, Private Investment Counsel, or ScotiaTrust support.

When escalating a business, investment, or wealth-management complaint, include the account type, representative name, branch or office, transaction details, statements, and prior complaint history.

Scotiabank Head Office, Corporate Secretary, and Investor Contacts

Scotiabank’s investor relations page lists its corporate headquarters at 40 Temperance Street, Toronto, Ontario, Canada M5H 0B4. Investor Relations can be reached at 1-416-775-0798 or in****************@********nk.com.

For shareholder or Corporate Secretary matters, Scotiabank lists the Corporate Secretary’s Department at 40 Temperance Street, Toronto, Ontario, Canada M5H 0B4, phone 1-416-866-3672, and email co*****************@********nk.com.

These corporate and governance routes are not the same as everyday banking customer service. Routine banking complaints should usually begin with the customer service, branch, department, or complaint process connected to the account.

OBSI, FCAC, and External Complaint Options

For eligible unresolved banking complaints, customers may be able to contact the Ombudsman for Banking Services and Investments after Scotiabank’s internal process reaches the required stage or time period.

OBSI contact details include:

  • Website: obsi.ca
  • Phone: 1-888-451-4519
  • Email: om*******@**si.ca
  • Mail: Ombudsman for Banking Services and Investments, 20 Queen Street West, Suite 2400, P.O. Box 8, Toronto, Ontario M5H 3R3

Customers who want information about complaint-handling rights or federal banking consumer-protection rules may also contact the Financial Consumer Agency of Canada.

Common Reasons Customers Contact Scotiabank Head Office

  • Scotiabank head office, corporate headquarters, or mailing address questions
  • Bank of Nova Scotia corporate, investor, shareholder, or Corporate Secretary contact information
  • Everyday banking, account access, ScotiaCard, or branch complaints
  • Credit card disputes, payments, fraud, or account problems
  • Mortgage, loan, line of credit, student loan, or payment concerns
  • Online banking, mobile banking, login, or password problems
  • Wire transfer, bill payment, account hold, or international transfer issues
  • Business banking, commercial banking, ScotiaConnect, or relationship manager concerns
  • Wealth management, Scotia iTRADE, Scotia Securities, or investment-account routing questions
  • Fraud, phishing, identity theft, fake apps, or fake Scotiabank support number concerns

Scotiabank Reviews and Complaints

CorporateOfficeHeadquarters.com currently shows no live reviews for Scotiabank on this page. Because there are no COH-visible reviews yet, there is not enough feedback on this page to summarize a confirmed customer complaint trend.

If you have contacted Scotiabank about head office, banking, credit cards, mortgages, online banking, fraud, branch service, investments, business banking, the Escalated Customer Concerns Office, the Customer Complaints Appeals Office, OBSI, or another complaint escalation route, you can leave a review below to help other customers understand what worked and what did not.

About Scotiabank

Scotiabank, legally The Bank of Nova Scotia, is one of Canada’s major banks. Scotiabank provides personal banking, business banking, commercial banking, corporate banking, investment banking, wealth management, private banking, capital markets, credit cards, mortgages, loans, digital banking, and international banking services.

Scotiabank is headquartered in Toronto, Ontario and has a major presence in Canada, the Americas, the Caribbean, and selected international markets.

Competitors and Related Corporate Office Pages

Scotiabank competes with Canadian banks, U.S. banks, regional banks, wealth management firms, credit card issuers, mortgage lenders, and commercial banking providers. Related corporate office pages include RBC Head Office, BMO Corporate Office, CIBC Head Office, TD Bank Corporate Office, PNC Bank Corporate Office, KeyBank Corporate Office, and Chase Corporate Office.

Related Resources

Frequently Asked Questions About Scotiabank Head Office

Where is Scotiabank head office located?

Scotiabank’s official mail page lists Scotiabank Head Office at 44 King St West, Toronto ON M5H 1H1. Scotiabank’s investor relations page lists corporate headquarters at 40 Temperance Street, Toronto, Ontario, Canada M5H 0B4.

What is Scotiabank customer service number?

Scotiabank general banking customer service can be reached at 1-800-4SCOTIA / 1-800-472-6842.

What is Scotiabank’s Toronto or overseas number?

For Greater Toronto or calls from outside Canada and the USA, Scotiabank lists 1-416-701-7200.

Is 416-866-6161 Scotiabank’s main customer service number?

The older version of this page listed 1-416-866-6161. This update does not use it as the main customer-service number. For general banking support, use 1-800-472-6842 or the department-specific number for your account.

What is Scotiabank’s credit card phone number?

Scotiabank Credit Card Centre can be reached at 1-800-387-6466.

How do I file a complaint with Scotiabank?

Start with the branch, advisor, department, or contact centre connected to your issue. If unresolved, escalate to the Escalated Customer Concerns Office, then the Customer Complaints Appeals Office when eligible.

What is Scotiabank’s Customer Complaints Appeals Office phone number?

Scotiabank lists the Customer Complaints Appeals Office phone number as 1-800-785-8772.

When can I contact OBSI about a Scotiabank complaint?

You may be able to contact OBSI if Scotiabank has not responded within 56 days of your complaint or if you are not satisfied with the outcome from the Customer Complaints Appeals Office.

How do I report Scotiabank fraud or phishing?

Forward suspicious emails to ph******@********nk.com. If you entered personal information after clicking a link or suspect fraudulent activity, call Scotiabank immediately at 1-866-625-0561.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint, review, and escalation information for major companies and organizations. This page was updated using official Scotiabank, Scotiabank complaint-process, security, investor-relations, OBSI, and COH-visible review information where available.

Page Update Note

This Scotiabank Head Office page was updated on July 4, 2026, to clarify Scotiabank’s 40 Temperance Street corporate headquarters and 44 King Street West head office mail address, correct phone-number labeling, add banking, credit card, mobile banking, loan, fraud, complaint, CCAO, OBSI, investor, and Corporate Secretary routes, scan for a CSN link, and note that no COH reviews are currently visible.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Scotiabank, The Bank of Nova Scotia, Scotia iTRADE, Scotia Securities, Scotia Wealth Management, OBSI, FCAC, the Canadian Anti-Fraud Centre, or any regulator. This page is for informational purposes only. Scotiabank trademarks, names, logos, products, and services are the property of their respective owners. Contact details, complaint procedures, support hours, account terms, regulator options, fraud reporting routes, and corporate information can change. Confirm important details directly with Scotiabank before sharing sensitive financial information or mailing documents.

Share Your Experience

Have you contacted Scotiabank head office, customer service, a branch, credit card support, mobile banking support, fraud support, business banking, Scotia iTRADE, the Escalated Customer Concerns Office, the Customer Complaints Appeals Office, OBSI, or another Scotiabank support route? Share your experience in the comments below. Do not post private information such as account numbers, debit card numbers, credit card numbers, Social Insurance Numbers, Social Security numbers, passwords, PINs, one-time passcodes, wire instructions, tax documents, home addresses, or personal financial screenshots.

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