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  • TD Bank Corporate Office, Phone and Complaints

TD Bank Corporate Office, Phone and Complaints 

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TD Bank, N.A. is headquartered in Mount Laurel, New Jersey. Below are the current TD Bank corporate office address, customer-service phone numbers, fraud contacts, credit-card and loan support, complaint escalation steps, and customer feedback.

How to Contact TD Bank Corporate Office Headquarters

TD Bank U.S. Headquarters Address

TD Bank, N.A.
4140 Church Road
Mount Laurel, NJ 08054
USA

Headquarters update: TD Bank moved its U.S. headquarters from 1701 Route 70 East in Cherry Hill, New Jersey, to 4140 Church Road in Mount Laurel, New Jersey, effective September 9, 2025.

The phone number 1-888-751-9000 connects customers with TD Bank’s 24-hour customer-service operation. TD Bank does not currently publish a separate headquarters complaint number on its main U.S. contact page.

TD Bank Customer-Service Phone Numbers

Customers should also check the back of their debit or credit card, loan statement, mortgage documents, or collection notice. Certain accounts and partner-issued credit cards may use a different servicing number.

How to Report Fraud to TD Bank

Contact TD Bank promptly when a debit card, credit card, account password, or personal information may have been compromised.

Do not call a phone number contained in an unexpected email, text message, pop-up, or online advertisement. Instead, use the number printed on the back of your TD Bank card, the official TD Bank app, or the contact information published on TD.com.

Do not post an account number, card number, password, PIN, Social Security number, security code, or other private financial information in a public review.

TD Bank Online and Mobile Support

Customers signed in to the TD Bank mobile app may be able to use TD ASAP to reach customer service with some account information already authenticated.

How to Escalate a TD Bank Complaint

Customers dealing with an unresolved fee, disputed transaction, frozen account, fraud claim, loan problem, branch complaint, collections issue, or online-banking problem can take the following steps:

  1. Contact the correct department. Begin with general customer service, credit-card support, fraud, home lending, auto finance, or the department shown on the applicable statement.
  2. Ask for a reference number. Record the date, time, representative’s name, department, and explanation provided.
  3. Request a supervisor. Explain what happened, the steps already taken, and the specific outcome being requested.
  4. Use TD Bank’s feedback form. Provide a concise timeline without including full account or identity information.
  5. Visit a TD Bank store. A branch employee may assist with identity verification, account records, contact-detail changes, or an internal referral.
  6. Send supporting documents securely. Retain copies of statements, dispute letters, transaction records, correspondence, screenshots, and delivery confirmation.
  7. File a regulatory complaint. Unresolved consumer banking matters may be submitted to the Consumer Financial Protection Bureau or the Office of the Comptroller of the Currency.

When escalating a complaint, clearly state the requested resolution. Examples include reversing a disputed fee, correcting account information, reopening an investigation, providing a written decision, restoring account access, or explaining why an account was restricted.

TD Bank Corporate Office Reviews and Complaints

Reviews submitted to CorporateOfficeHeadquarters.com describe several recurring concerns involving TD Bank:

  • Long waits at branch counters and drive-through lanes
  • Branches appearing understaffed during busy periods
  • Difficulty reaching an employee who can resolve a complex problem
  • Overdraft fees and account charges following disputed transactions
  • Accounts being placed into collections while a transaction or refund remained disputed
  • Problems updating telephone numbers and other customer information
  • Difficulty completing identity verification by telephone
  • Representatives allegedly speaking rudely or dismissively
  • Online-banking verification codes not arriving
  • Customers being transferred to technical support for recurring login problems
  • Difficulty obtaining a response from a corporate-level contact

Several reviewers describe frustration when a branch employee, telephone representative, fraud department, and collections department provided different information or directed the customer elsewhere. Other comments focus on declining branch service and difficulty completing what customers considered routine transactions.

These reviews represent individual customer experiences and have not been independently verified by CorporateOfficeHeadquarters.com. Outcomes may vary depending on the account agreement, transaction history, available documentation, fraud investigation, branch staffing, identity-verification requirements, and applicable banking regulations.

TD Bank promotes 24-hour live telephone assistance, extended branch hours at many locations, weekend banking, online account access, and a large store and ATM network throughout much of the eastern United States. Readers should consider both the services offered and available customer feedback when evaluating the bank.

About TD Bank

TD Bank, N.A. provides retail, small-business, commercial, vehicle-financing, private-banking, and wealth-management services in the United States. Its consumer products include checking and savings accounts, certificates of deposit, debit cards, credit cards, mortgages, home-equity products, and personal loans.

TD Bank operates primarily across the Northeast, Mid-Atlantic, Washington, D.C. metropolitan area, the Carolinas, and Florida. TD Auto Finance provides consumer vehicle financing and dealer services nationwide.

TD Bank, N.A. is a subsidiary of The Toronto-Dominion Bank, a Canadian financial-services company headquartered in Toronto. The U.S. bank has its own headquarters in Mount Laurel, New Jersey, and should not be confused with TD Canada Trust customer-service operations.

TD Bank’s Competition

TD Bank competes with major national banking companies including Chase, Bank of America, and Wells Fargo.

Additional competitors include Truist and Huntington Bank, along with Citibank, Capital One, PNC Bank, regional banks, online banks, local community banks, and credit unions.

Consumers frequently compare banks based on fees, account requirements, branch availability, weekend hours, mobile-banking tools, fraud response, dispute handling, interest rates, loan products, ATM access, and the ability to reach a knowledgeable representative.

Related TD Bank and Consumer Resources

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides independently researched corporate addresses, headquarters information, customer-service contacts, complaint guidance, and consumer reviews for major companies.

Contact information is reviewed against official company websites, company announcements, regulatory resources, and other reliable sources when available. Reviews published below allow consumers to describe their experiences, including which department they contacted and whether the issue was resolved.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with TD Bank, N.A., The Toronto-Dominion Bank, TD Auto Finance, TD Wealth, or any TD subsidiary. This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.

CorporateOfficeHeadquarters.com cannot access accounts, unlock online banking, reverse fees, replace cards, investigate fraud, approve loans, stop collections activity, process payments, or resolve banking disputes. Contact TD Bank directly through its official website, mobile application, telephone support, or branch network.

Never publish private financial or identity information in the review section.

Share Your TD Bank Experience

Have you contacted TD Bank about an account fee, disputed transaction, fraud claim, credit card, mortgage, auto loan, branch experience, online-banking problem, collections issue, or unresolved complaint? Share your experience below, including the department contacted, how long the process took, and whether TD Bank resolved the issue.

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TD Bank Disappointing Customer Service

April 17, 2025

TD Bank, Slow, agonizing Customer Service. On Tuesday, April 15th at approximately 2:10 pm, I pulled into the Drive-In window lane behind a Grey Ford Explorer and sat for 15 minutes with no driver/window Interaction. I finally drove around to the front of the bank and parked and went in to the lobby where I stood in a line about nine customers deep. I asked the manager if your computer systems were down? She stated no. I then stated I was the only customer, waiting in line behind the SUV for a minimum of 15 minutes. She stated that was a Commercial customer. I stated, I thought that was the purpose of a drop box. She seemed flustered and said we are working on that procedure,seemingly to indicate, that Commercial Customers should come inside for their lengthy transactions or use the Drop Box. I spent over another half hour in line for a total of 45 minutes just to deposit one(1) check. I thought that the drive through lanes were created for quick and simple service and not for complex transactions?

J M

TD Bank Frustrating Account Issues

February 12, 2025

TD Bank’s Poor Service and Unfair Fees TD Bank has been the worst banking experience I’ve had. I maintained an account with just enough funds for maintenance fees, but when Norton charged me without authorization, my account became overdrawn. I disputed the charge twice and even provided paperwork from Norton confirming they would issue a refund. However, because TD Bank froze my card, Norton had to send a check instead. Despite this, TD Bank continued adding fees, put my account in collections, and refused to waive the charges—even after I showed them the refund check for the exact overdraft amount. Additionally, I’ve repeatedly visited a branch to update my phone number, yet every time I call, they still claim they can’t verify it. Their customer service is unhelpful, and their policies feel predatory. I wouldn’t recommend TD Bank to anyone.

T P

TD Bank Frustrating Experience

January 15, 2025

My experience with TD Bank and my advice to you all who holds cash within bank institutions. I have had my last phone call with TD bank’s employees to be very rude. So far I have rendered about four different phone calls to four different TD Bank locations on the east coast. I have had given all of my private card information over the phone in order to identify myself (we know how America works) and all of my phone calls have had lasted around an hour. An hour of the TD Bank yelling to me over the phone about “rules are rules” speech. Then, as my newly husband heard the yelling coming from my cellphone, as I put the call on loud speaker, he spoke over my shoulder on what’s going on. The TD Bank employee stopped yelling at me as soon as he heard my husband’s firm and concern voice. I explained to my husband on what’s going on and as my husband tried to help sort out the situation, while he told the employee over the phone to never speak disrespectfully and never yell at me like that ever again, the TD Bank employee soon turned against my husband verbalizing that we are hacker’s. How are we hacker’s as I had already identified myself over the phone by selling away my private card information over the phone in the first place? How is my husband a hacker when he said to the TD Bank employee to never yell at his wife like that again? How am I a hacker when I already sold all of my ideas and suggestions over the phone to TD Bank employees who are just playing mind games with client’s bank account information? The hour phone calls are ridiculous because as soon as you start speaking in a calm and graceful voice, they are already feeling angry and then they begin to speak very fast. As if a robot is speaking to you on the phone. I’ve mentioned a few times to politely speak gracefully and slower, but I’ll tell you all this, the employees only gotten livid. For what reason? What did I say that made those employees upset? I would like to have an answer. Then, they become extremely upset when you have questions about your own bank account, in which you have your rights to ask, there shouldn’t be any problems with asking simple questions. Oh no, they want you to feel as if you are the villain and they are the victims. It is a total mind blowing situation that is not actually funny. As you verify yourself by detailing your private bank account information on the phone, you can ask questions about anything about your account. It’s yours for crying out loud. TD Bank is out of line. What worries me the most is that if you try to find the phone number to the corporate locations, the staff will not respond to you nor your e-mails. Many websites hide their phone numbers and addresses. I never had any disputes with TD Bank following up to now. I will never have another TD Bank employee yell at me for an hour on the phone. Employees who yell at you and then say over the phone that “you are suspicious,” “you are a hacker,” “Mamma, the situation does not feel right”. Furthermore, they think they have their so-called “rights”, to make you feel naïve by belittling your roots, your family last name only to call you a “hacker” over the phone. Are these calls recorded? Are they monitored? I would love to have an answer. Oh no, I will not take that to heart. I will mention this: if you are a client with TD Bank and they have been rendering your time an inferno, remove all of your cash from your account. Don’t even think about moving all of your cash to a new bank. Be an adult, take matters into your own hands and never trust another bank again. The bank institution is not our friend nor it never was to begin with. The longer we, Americans keep our cash in their vaults, the longer we will lose. You are not obligated in any way or form to hold your cash in a bank. It’s your money. You can do whatever you want with your cash.

My advice to all of you would be to remove all cash from the banks, including TD Bank before it’s too late. Start right now.

S

TD Bank Doylestown PA Disappointing

January 13, 2025

TD Bank, Staffing Inside bank. Service has changed significantly within the last year at the Doylestown, PA branch. The lobby staff is not engaging. They will be working on their computers and ignoring people in line. At times only staffed by one person who is involved with a customer working on a non routine task. I find the quality of service has declined. My opinion is that TD Bank at this location can no longer claim to be the “most convenient bank”. I am seriously considering changing to another bank.

W R

TD Bank Frustrating Customer Service

December 9, 2024

TD Bank, On a Monday morning tried to get into my checking account and was instructed that a code would be sent to my phone or text. I tried both at least 10 times and backing out and starting all over again and can’t get into my account. Call TD Bank and they were going to send me to technical dept to help but I have done this many times before and this man asked me if I was using the right phone number. I said I only have had this phone number 19 years and have done this quite a few times without a problem. If they want verification they should have it working right. I don’t need to sit with a technical dept. when the problem is on their end. My phone and text work fine. Frustrated on a early Monday morning just wanting to see my checking account balance.

N W
Corporate Office Headquarters