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TD Bank’s Poor Service and Unfair Fees TD Bank has been the worst banking experience I’ve had. I maintained an account with just enough funds for maintenance fees, but when Norton charged me without authorization, my account became overdrawn. I disputed the charge twice and even provided paperwork from Norton confirming they would issue a refund. However, because TD Bank froze my card, Norton had to send a check instead. Despite this, TD Bank continued adding fees, put my account in collections, and refused to waive the charges—even after I showed them the refund check for the exact overdraft amount. Additionally, I’ve repeatedly visited a branch to update my phone number, yet every time I call, they still claim they can’t verify it. Their customer service is unhelpful, and their policies feel predatory. I wouldn’t recommend TD Bank to anyone.

My experience with TD Bank and my advice to you all who holds cash within bank institutions. I have had my last phone call with TD bank’s employees to be very rude. So far I have rendered about four different phone calls to four different TD Bank locations on the east coast. I have had given all of my private card information over the phone in order to identify myself (we know how America works) and all of my phone calls have had lasted around an hour. An hour of the TD Bank yelling to me over the phone about “rules are rules” speech. Then, as my newly husband heard the yelling coming from my cellphone, as I put the call on loud speaker, he spoke over my shoulder on what’s going on. The TD Bank employee stopped yelling at me as soon as he heard my husband’s firm and concern voice. I explained to my husband on what’s going on and as my husband tried to help sort out the situation, while he told the employee over the phone to never speak disrespectfully and never yell at me like that ever again, the TD Bank employee soon turned against my husband verbalizing that we are hacker’s. How are we hacker’s as I had already identified myself over the phone by selling away my private card information over the phone in the first place? How is my husband a hacker when he said to the TD Bank employee to never yell at his wife like that again? How am I a hacker when I already sold all of my ideas and suggestions over the phone to TD Bank employees who are just playing mind games with client’s bank account information? The hour phone calls are ridiculous because as soon as you start speaking in a calm and graceful voice, they are already feeling angry and then they begin to speak very fast. As if a robot is speaking to you on the phone. I’ve mentioned a few times to politely speak gracefully and slower, but I’ll tell you all this, the employees only gotten livid. For what reason? What did I say that made those employees upset? I would like to have an answer. Then, they become extremely upset when you have questions about your own bank account, in which you have your rights to ask, there shouldn’t be any problems with asking simple questions. Oh no, they want you to feel as if you are the villain and they are the victims. It is a total mind blowing situation that is not actually funny. As you verify yourself by detailing your private bank account information on the phone, you can ask questions about anything about your account. It’s yours for crying out loud. TD Bank is out of line. What worries me the most is that if you try to find the phone number to the corporate locations, the staff will not respond to you nor your e-mails. Many websites hide their phone numbers and addresses. I never had any disputes with TD Bank following up to now. I will never have another TD Bank employee yell at me for an hour on the phone. Employees who yell at you and then say over the phone that “you are suspicious,” “you are a hacker,” “Mamma, the situation does not feel right”. Furthermore, they think they have their so-called “rights”, to make you feel naïve by belittling your roots, your family last name only to call you a “hacker” over the phone. Are these calls recorded? Are they monitored? I would love to have an answer. Oh no, I will not take that to heart. I will mention this: if you are a client with TD Bank and they have been rendering your time an inferno, remove all of your cash from your account. Don’t even think about moving all of your cash to a new bank. Be an adult, take matters into your own hands and never trust another bank again. The bank institution is not our friend nor it never was to begin with. The longer we, Americans keep our cash in their vaults, the longer we will lose. You are not obligated in any way or form to hold your cash in a bank. It’s your money. You can do whatever you want with your cash.

My advice to all of you would be to remove all cash from the banks, including TD Bank before it’s too late. Start right now.

TD Bank, Staffing Inside bank. Service has changed significantly within the last year at the Doylestown, PA branch. The lobby staff is not engaging. They will be working on their computers and ignoring people in line. At times only staffed by one person who is involved with a customer working on a non routine task. I find the quality of service has declined. My opinion is that TD Bank at this location can no longer claim to be the “most convenient bank”. I am seriously considering changing to another bank.

TD Bank, On a Monday morning tried to get into my checking account and was instructed that a code would be sent to my phone or text. I tried both at least 10 times and backing out and starting all over again and can’t get into my account. Call TD Bank and they were going to send me to technical dept to help but I have done this many times before and this man asked me if I was using the right phone number. I said I only have had this phone number 19 years and have done this quite a few times without a problem. If they want verification they should have it working right. I don’t need to sit with a technical dept. when the problem is on their end. My phone and text work fine. Frustrated on a early Monday morning just wanting to see my checking account balance.

On Monday this past week I spoke to an agent who told me that the Scarboro Maine office Hannaford drive would call me back by 10:30. On Tuesday this past week I spoke to a supervisor at 1 800 643 5363 in response to a letter you sent out explaining what happens if I don’t call the bank to terminate my CD on its due date. The bank was not open, and they told me that a manager would call me back. It is now Thursday and there have been no callbacks!!!! not great service. I showed up on Wednesday at the bank under great duress as I am handicapped. ONLY to find out that I needed to come back in again to close the CD. I have CDs at 3 banks and NONE OF THEM REQUIRE ME TO COME TO THE STORE!!! Did I mention I am handicapped? I do all my banking online. I don’t expect to come to a brick-and-mortar building just to request MY MONEY.