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  • CIBC Head Office Headquarters, Address, Phone Numbers, Banking Complaints, and Reviews

CIBC Head Office Headquarters, Address, Phone Numbers, Banking Complaints, and Reviews 

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CIBC, also known as Canadian Imperial Bank of Commerce, is one of Canada’s major financial institutions, with its head office at CIBC Square in Toronto, Ontario. This page provides updated CIBC head office and corporate contact information, including the 81 Bay Street address, customer support phone numbers, complaint escalation routes, fraud reporting details, CIBC Bank USA information, review notes, and related bank corporate office resources.

CIBC Head Office and Corporate Contact Information

Head Office / Corporate Office Update

The older version of this page listed CIBC’s corporate address as Canadian Imperial Bank of Commerce, 81 Bay Street, Toronto, ON M5J 0E7, Canada. That address remains correct, but the updated listing should identify it more fully as 81 Bay Street, CIBC Square, Toronto, Ontario, Canada, M5J 0E7.

The older page also listed 1-800-465-2422 as the phone number for customer service and corporate inquiries. That number is better labeled as CIBC Telephone Banking / day-to-day banking support, not a direct head office switchboard.

For routine banking, card, mortgage, investment, online banking, fraud, or complaint issues, customers should usually start with the support route tied to the account or service rather than sending everything to the head office.

How to Contact CIBC About a Complaint

For most CIBC complaints, start with the CIBC employee, advisor, relationship manager, branch, banking centre, or support team connected to your account. You can also call CIBC Telephone Banking at 1-800-465-2422.

If the issue is not resolved, ask for escalation to CIBC Client Care. CIBC lists Client Care at 1-800-465-2255 and by mail at:

  • CIBC Client Care
    Station A, P.O. Box 15
    Toronto, Ontario
    M5W 1A2

If you do not accept the Client Care response, you may be able to appeal to the CIBC Client Complaint Appeals Office.

  • CIBC Client Complaint Appeals Office
    Commerce Court, P.O. Box 342
    Toronto, Ontario
    M5L 1G2

The CIBC Client Complaint Appeals Office phone number is 1-888-947-5207.

Choose the Correct CIBC Support Route

  • Head office or corporate address question: Use 81 Bay Street, CIBC Square, Toronto, Ontario, M5J 0E7.
  • Corporate Secretary or Board communication: Use Co*****************@**bc.com or CIBC Corporate Secretary Division, 81 Bay Street, CIBC Square, 20th Floor, Toronto, Ontario M5J 0E7.
  • Day-to-day banking, online banking, or mobile banking: Call 1-800-465-2422.
  • Credit card account support: Call 1-800-465-4653.
  • Lost or stolen credit card: Call 1-800-663-4575.
  • Mortgage questions: Call 1-888-264-6843.
  • Investor’s Edge support: Call 1-800-567-3343.
  • CIBC Securities support: Call 1-800-465-3863.
  • Fraud or suspicious activity: Use CIBC’s official fraud-reporting numbers based on the account type.
  • CIBC Bank USA account: Use CIBC Bank USA support, not CIBC Canada Telephone Banking.

What to Have Before Contacting CIBC

  • Your country and account type, such as CIBC Canada, CIBC Bank USA, credit card, mortgage, business banking, Investor’s Edge, CIBC Securities, Wood Gundy, or private wealth
  • The last four digits of the account, card, loan, mortgage, or investment account involved
  • Transaction date, payment date, amount, merchant, branch, advisor, or account activity involved
  • Branch location, advisor, relationship manager, department, or support route already contacted
  • Copies of statements, letters, emails, screenshots, payment confirmations, fraud notices, or dispute records
  • Any complaint reference number, case number, dispute number, fraud claim number, or support ticket
  • A short timeline of what happened and the resolution you are requesting

Do not post account numbers, card numbers, Social Insurance Numbers, Social Security numbers, passwords, PINs, one-time passcodes, tax documents, wire instructions, home addresses, investment statements, or private financial information in public reviews or comment sections.

How to Escalate a CIBC Complaint

Start with the CIBC employee, branch, advisor, banking centre, or support team connected to your issue. Ask for a complaint reference number or written acknowledgement when the matter involves a transaction dispute, account restriction, fraud claim, credit card issue, mortgage issue, wire transfer, online banking problem, investment account, business banking concern, or branch complaint.

If the issue remains unresolved, escalate to CIBC Client Care at 1-800-465-2255. If you do not accept the Client Care response, you may be able to escalate to the CIBC Client Complaint Appeals Office at 1-888-947-5207.

If you do not accept the CCAO decision, or when the applicable complaint-handling time period has passed, you may be able to contact the Ombudsman for Banking Services and Investments. Customers should check OBSI eligibility and deadlines before filing.

CIBC Fraud, Phishing, Identity Theft, and Suspicious Activity

Bank customers are frequent targets for phishing emails, fake text messages, spoofed phone calls, fake support numbers, remote-access scams, wire scams, and search-result ads that impersonate financial institutions. Use cibc.com, the CIBC mobile app, CIBC Online Banking, the number on your card or statement, or an official CIBC contact page before sharing personal information.

CIBC lists several fraud contact routes:

If you receive a suspicious email or text message claiming to be from CIBC, do not respond or click links. Forward suspicious messages to fr***@**bc.com when appropriate, then delete the message.

CIBC Canada Banking, Credit Cards, Mortgages, and Investments

CIBC Canada customers may contact the bank about chequing accounts, savings accounts, debit cards, credit cards, mortgages, loans, lines of credit, online banking, mobile banking, wire transfers, global money transfers, investments, and branch service.

For day-to-day banking, call 1-800-465-2422. For credit cards, call 1-800-465-4653. For mortgages, call 1-888-264-6843. For Investor’s Edge, call 1-800-567-3343.

If the issue involves a payment, hold, declined transaction, transfer, suspicious account activity, mortgage payment, or missing deposit, document the date, amount, account involved, branch or channel used, and any reference number.

CIBC Bank USA and U.S. Customer Support

CIBC Bank USA is separate from CIBC’s Canadian retail banking support. CIBC Bank USA lists its U.S. corporate headquarters at 120 South LaSalle Street, Chicago, IL 60603, with headquarters phone 1-312-564-2000.

For CIBC Bank USA client support or fraud support, call 1-877-448-6500. CIBC Bank USA telephone banking is available at 1-877-825-5554. For a lost or stolen CIBC Bank USA card, call 1-800-236-2442.

Use the CIBC Bank USA support route for U.S. deposit accounts, U.S. telephone banking, U.S. fraud concerns, CIBC Agility, Business NetBanking, U.S. cards, and U.S. mortgage servicing questions.

CIBC Head Office, Board, and Corporate Secretary Contact

CIBC’s head office and registered office are at 81 Bay Street, CIBC Square, Toronto, Ontario, Canada, M5J 0E7. CIBC also lists a Corporate Secretary route for Board, governance, shareholder, or corporate matters.

Corporate Secretary communications may be sent to Co*****************@**bc.com or by mail to CIBC Corporate Secretary Division, 81 Bay Street, CIBC Square, 20th Floor, Toronto, Ontario M5J 0E7.

This governance route is not the same as routine banking customer service. Everyday banking complaints should usually begin with CIBC Telephone Banking, a branch, a CIBC advisor, Client Care, or the complaint process.

OBSI, FCAC, and External Complaint Options

If your complaint is not resolved through CIBC’s internal complaint process, you may be able to contact an external complaint body such as the Ombudsman for Banking Services and Investments.

Customers who want information about complaint-handling rights or a financial institution’s complaint process may also contact the Financial Consumer Agency of Canada. Privacy complaints may involve the Office of the Privacy Commissioner of Canada.

Before escalating externally, keep copies of complaint submissions, account statements, screenshots, support responses, case numbers, and dates.

Common Reasons Customers Contact CIBC Head Office

  • CIBC head office or corporate address questions
  • Canadian Imperial Bank of Commerce corporate, Board, or Corporate Secretary contact information
  • Everyday banking, account access, debit card, or branch complaints
  • Credit card disputes, payments, fraud, or account problems
  • Mortgage, loan, line of credit, or payment concerns
  • Online banking, mobile banking, login, or password problems
  • Wire transfer, global money transfer, bill payment, or international transfer issues
  • CIBC Bank USA or CIBC Agility account questions
  • Investor’s Edge, CIBC Securities, Wood Gundy, private wealth, or investment-account routing questions
  • Fraud, phishing, identity theft, or fake CIBC support number concerns

CIBC Reviews and Complaints

CorporateOfficeHeadquarters.com currently shows no live reviews for CIBC on this page. Because there are no COH-visible reviews yet, there is not enough feedback on this page to summarize a confirmed customer complaint trend.

If you have contacted CIBC about head office, banking, credit cards, mortgages, online banking, fraud, branch service, investments, CIBC Bank USA, Client Care, the CIBC Client Complaint Appeals Office, or another complaint escalation route, you can leave a review below to help other customers understand what worked and what did not.

About CIBC

CIBC, or Canadian Imperial Bank of Commerce, is one of Canada’s major banks. CIBC provides personal banking, business banking, commercial banking, capital markets, wealth management, investment, mortgage, credit card, digital banking, and cross-border financial services.

CIBC’s registered and head office is at 81 Bay Street, CIBC Square, Toronto, Ontario, Canada. CIBC also operates in the United States through CIBC Bank USA and related U.S. business lines.

Competitors and Related Corporate Office Pages

CIBC competes with Canadian banks, U.S. banks, wealth management firms, credit card issuers, mortgage lenders, and commercial banking providers. Related corporate office pages include RBC Head Office, BMO Corporate Office, TD Bank Corporate Office, Scotiabank Corporate Office, PNC Bank Corporate Office, KeyBank Corporate Office, and Chase Corporate Office.

Related Resources

Frequently Asked Questions About CIBC Head Office

Where is CIBC head office located?

CIBC’s registered and head office is at 81 Bay Street, CIBC Square, Toronto, Ontario, Canada, M5J 0E7.

What is CIBC’s head office phone number?

CIBC does not use 1-800-465-2422 as a dedicated head office switchboard in its customer contact routing. That number is CIBC Telephone Banking / day-to-day banking support.

What is CIBC Telephone Banking?

CIBC Telephone Banking for Canada and the U.S. can be reached at 1-800-465-2422.

What is CIBC’s credit card support number?

CIBC credit card support can be reached at 1-800-465-4653. For lost or stolen credit cards, call 1-800-663-4575.

What is CIBC mortgage support?

CIBC mortgage support can be reached at 1-888-264-6843.

How do I file a complaint with CIBC?

Start with the CIBC employee, branch, advisor, or support team connected to your issue. If the complaint is not resolved, escalate to CIBC Client Care at 1-800-465-2255. If needed, appeal to the CIBC Client Complaint Appeals Office at 1-888-947-5207.

When can I contact OBSI about a CIBC complaint?

If you do not accept the CIBC Client Complaint Appeals Office decision, or when the applicable complaint-handling time period has passed, you may be able to contact OBSI. Check OBSI eligibility and deadlines before filing.

How do I report CIBC fraud or suspicious activity?

Use the official CIBC fraud-reporting numbers based on the account type. Identity and debit-card fraud can be reported at 1-800-465-2422, email or website fraud at 1-888-872-2422, and credit-card fraud at 1-800-465-4653.

Where is CIBC Bank USA headquarters?

CIBC Bank USA lists its U.S. corporate headquarters at 120 South LaSalle Street, Chicago, IL 60603. The U.S. headquarters phone number is 1-312-564-2000.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint, review, and escalation information for major companies and organizations. This page was updated using official CIBC, CIBC Bank USA, CIBC complaint-process, fraud-reporting, and COH-visible review information where available.

Page Update Note

This CIBC Head Office page was updated on July 4, 2026, to clarify the 81 Bay Street CIBC Square head office address, correct the labeling for 1-800-465-2422, add banking, credit card, mortgage, investment, complaint, fraud, CIBC Bank USA, Corporate Secretary, OBSI, and FCAC routing, scan for a CSN link, and note that no COH reviews are currently visible.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Canadian Imperial Bank of Commerce, CIBC, CIBC Bank USA, CIBC Securities, CIBC Investor’s Edge, CIBC Wood Gundy, CIBC Mellon, OBSI, FCAC, the Canadian Anti-Fraud Centre, or any regulator. This page is for informational purposes only. CIBC trademarks, names, logos, products, and services are the property of their respective owners. Contact details, complaint procedures, support hours, account terms, regulatory options, fraud reporting routes, and corporate information can change. Confirm important details directly with CIBC before sharing sensitive financial information or mailing documents.

Share Your Experience

Have you contacted CIBC head office, CIBC Telephone Banking, a branch, credit card support, mortgage support, online banking support, fraud support, CIBC Bank USA, Client Care, the CIBC Client Complaint Appeals Office, OBSI, or another CIBC support route? Share your experience in the comments below. Do not post private information such as account numbers, debit card numbers, credit card numbers, Social Insurance Numbers, Social Security numbers, passwords, PINs, one-time passcodes, wire instructions, tax documents, home addresses, or personal financial screenshots.

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