The Home Depot corporate office, officially called the Store Support Center, is located in Atlanta, Georgia. Customers may need the Home Depot corporate address or headquarters phone number when a store complaint, delivery failure, appliance problem, installation dispute, refund issue or other concern remains unresolved after normal customer-service steps.
The corporate office can receive formal correspondence and route certain unresolved concerns, but it is not always the fastest first contact for an order, return, appliance delivery, credit account or local store complaint. Begin with the department that can access the transaction, request a case number and escalate to the Home Depot headquarters only when necessary.
Home Depot Corporate Office Address and Phone Number
The Home Depot corporate office in Atlanta is the company’s principal executive office and Store Support Center. The verified Home Depot corporate address, corporate number and primary customer-support routes are:
- Company: The Home Depot, Inc.
- Business Type: Publicly traded company
- Stock Symbol: NYSE: HD
- Home Depot Corporate Address: 2455 Paces Ferry Road, Atlanta, GA 30339
- Home Depot Corporate Phone Number: 1-770-433-8211
- Toll-Free Store Support Center: 1-800-654-0688
- General Customer Service and In-Store Purchases: 1-800-HOME-DEPOT / 1-800-466-3337
- Store-Related Customer Care: 1-800-553-3199
- Online Order Support: 1-800-430-3376
- Major-Appliance Support: 1-800-455-3869
- Telephone Support Hours: Seven days a week, 6 a.m. to 2 a.m. Eastern Time
- Text Support: Text SUPPORT to 38698; available 24 hours a day, seven days a week
- Live Chat: Available through the official Customer Service Center, generally 24/7
- Applicant Questions: 1-866-698-4347
- Official Website: HomeDepot.com
- Corporate Website: The Home Depot Corporate
- Official Contact Page: Home Depot Contact Us
- Customer Service Center: Home Depot Customer Service Center
- Store Locator: Find a Home Depot Store
Important: The Home Depot headquarters numbers are corporate and routing contacts, not replacements for the store, order, appliance, credit-card or installation departments that can access a customer’s transaction. Calling the correct department first normally creates a better record for any later corporate escalation.
Does Home Depot Have a Corporate Complaint Email?
Home Depot does not prominently publish a general direct email address specifically for corporate complaints. Customers can use the Email Us option available through the official Customer Service Center, use live chat, text SUPPORT to 38698, call the appropriate department or send a written complaint to the Atlanta corporate address.
Do not send customer complaints to an Investor Relations email address. Investor Relations handles shareholder and financial-information inquiries, not ordinary store, delivery, refund or installation complaints.
Home Depot Leadership and Ownership
The Home Depot, Inc. is a publicly traded company listed on the New York Stock Exchange under the symbol HD. It is not a subsidiary of another major retailer.
Current senior leaders include:
- Ted Decker: Chair, President and Chief Executive Officer
- Ann-Marie Campbell: Senior Executive Vice President
- Jordan Broggi: Executive Vice President, Customer Experience and President, Online
- Richard McPhail: Executive Vice President and Chief Financial Officer
Leadership names can help identify the company’s current management structure, but customers should not attempt to locate or publish private executive contact details. Use Home Depot’s official complaint and escalation routes.
Choose the Correct Home Depot Support Route
Before contacting the Home Depot corporate headquarters, select the route that matches the purchase or complaint:
- Local store complaint: Ask for the store manager. If the concern remains unresolved, call the Customer Care Store Specialist department at 1-800-553-3199.
- In-store purchase: Contact the store or call 1-800-466-3337.
- Online order: Call 1-800-430-3376.
- Major appliance: Call 1-800-455-3869.
- Order tracking or cancellation: Sign in to the account, use the order-status page or contact online-order support.
- Return or refund: Begin with the store or online-order department based on how the product was purchased.
- Installation or Home Services: Use the project agreement, store department and official Home Services route.
- Credit account: Contact the number assigned to the Consumer, Pro Xtra or Commercial account.
- Job application: Use the official careers website or call applicant support.
- Vendor or supplier inquiry: Use Home Depot’s official supplier and provider portal.
- Investor inquiry: Contact Investor Relations rather than customer service.
- Formal unresolved complaint: Send a concise written complaint to 2455 Paces Ferry Road, Atlanta, GA 30339.
What to Have Before Contacting Home Depot
Gather the information needed to identify the transaction and investigate the complaint:
- Store city, state, address and store number
- Receipt, order number, invoice or delivery confirmation
- Product name, model number, SKU and serial number when applicable
- Purchase, return, delivery or installation date
- Photographs of damage, missing parts or installation conditions
- Tracking number and delivery-carrier information
- Project, service-agreement or installation number
- Names or departments previously contacted
- Existing case, claim or refund-reference numbers
- Copies of relevant emails, texts and chat transcripts
- A clear explanation of the requested resolution
Mask account and order numbers when sending a general letter or posting a public review. Do not publish complete payment-card numbers, gift-card numbers, account passwords, access codes, private addresses or one-time verification codes.
How to Escalate a Home Depot Complaint
Use an organized escalation process:
- Start with the department responsible for the transaction. Store purchases, online orders, appliances, installations and credit accounts use different support channels.
- Ask for the store or department manager. Explain what happened and what resolution is requested.
- Request a case number. Record the representative’s name, contact date and promised action.
- Save supporting records. Keep receipts, photographs, delivery documents, tracking, emails and chat transcripts.
- Contact Customer Care. For unresolved store and merchandise complaints, call 1-800-553-3199.
- Ask for a supervisor. Identify any missed deadline, unresolved refund or previous promise.
- Use the corporate routing number when necessary. Call 1-800-654-0688 or 1-770-433-8211 after the normal department has had an opportunity to address the issue.
- Send a written complaint. Include a concise timeline, prior case numbers and the exact correction requested.
Sending a letter to the corporate office does not extend a return period or replace a required appliance-damage report, credit-card dispute, protection-plan claim or installation notice.
Home Depot Store Complaints
Complaints involving a specific location should normally begin with the store’s service desk or manager. Store complaints may involve:
- Employee conduct or poor service
- Incorrect pricing or promotional disputes
- Return denials
- Pickup delays
- Damaged merchandise
- Accessibility or parking concerns
- Tool and truck rental issues
- Pro Desk orders
- Checkout or receipt problems
Provide the store number, city and state, transaction date, department involved and receipt information. If store management does not resolve the concern, call 1-800-553-3199 and request a Customer Care case number.
Online Orders, Pickup and Delivery Complaints
Call 1-800-430-3376 for HomeDepot.com orders. Online-order support may assist with tracking, cancellation requests, missing shipments, damaged merchandise, incorrect products, pickup orders and online refunds.
Have the order number, purchasing email address, delivery or pickup location, product model and tracking information available. Photograph damaged merchandise, packaging, shipping labels and missing components before disposing of anything.
For an order marked delivered but not received, check all entrances, the delivery photograph, household members, neighbors and separate shipment records. If the package remains missing, request a delivery investigation and save any available security-camera footage.
Major-Appliance Delivery and Damage Complaints
Call 1-800-455-3869 for major-appliance delivery, rescheduling, damage, defects and related support.
Inspect an appliance at delivery whenever possible:
- Confirm the model number
- Inspect doors, panels, glass and controls
- Check for dents, scratches and broken parts
- Confirm that accessories and installation parts are present
- Photograph damage and packaging
- Record the damage on the delivery paperwork
Home Depot’s published return policy requires eligible major-appliance damage or defects to be reported within 48 hours of delivery. Do not wait for a later installation appointment to report visible damage, an incorrect model or missing components.
Appliance complaints can involve Home Depot, a delivery carrier, an installer and the manufacturer. Ask whether the matter is being treated as delivery damage, an installation complaint, a return request, a product defect or a manufacturer-warranty claim.
Returns and Refund Problems
Return eligibility depends on the product, condition, proof of purchase, purchase method and product-specific return period. Review the current Home Depot Return Policy before relying on a general return timeframe because major appliances and several other categories have shorter rules.
For an in-store purchase, begin with the store where the return was attempted. For an online purchase, contact online-order support.
If a refund has been approved but not received, ask for:
- The refund amount
- The date it was processed
- The refund method
- The transaction or reference number
- Any return-carrier tracking
- The expected processing or mailing period
Keep the return receipt and confirm the correct mailing address if a refund is being issued by check.
Home Services and Installation Complaints
Home Depot Home Services projects may involve flooring, doors, windows, cabinets, countertops, HVAC equipment, water heaters, plumbing products, electrical fixtures, roofing, fencing and other home-improvement services.
An installation complaint can involve the store, Home Depot’s project department, an independent contractor and a manufacturer. Gather:
- The service agreement or project number
- The store and sales department
- The contractor or installer name
- Measurement and installation dates
- Payment records and change orders
- Permit or inspection information
- Before-and-after photographs
- A list of incomplete, damaged or defective work
Request a written repair plan, revised schedule or explanation of the available cancellation and refund options. Do not rely exclusively on verbal promises when work, permits, inspections or property damage are involved.
Home Depot Credit-Card and Commercial Account Support
Home Depot credit accounts are handled separately from merchandise orders and corporate-office inquiries.
- Consumer Credit Card: 1-800-677-0232
- Pro Xtra Credit Card: 1-800-685-6691
- Commercial Account: 1-800-395-7363
- Project Loan: Use the current account portal linked from the official Home Depot Credit Center.
Use credit-account support for payments, statements, promotional financing, interest, late fees, lost cards, unauthorized transactions, account access and credit-reporting concerns. General Home Depot customer service may not be able to change a bank-serviced credit account.
Pro Xtra, Rental and Business Complaints
Professional customers may need help with Pro Xtra membership, bulk orders, quotes, tax-exempt purchasing, jobsite delivery, authorized purchasers, rewards, commercial credit or damaged jobsite materials.
Start with the Pro Desk connected to the transaction. Include the quote or purchase-order number, job name, delivery date and business impact of the delay.
For tool or truck rental complaints, contact the rental location listed on the agreement. Photograph existing damage, confirm fuel levels and return deadlines and keep the rental agreement and receipt.
Employment, Applicant and Vendor Questions
Applicants can use the Home Depot careers website or call 1-866-698-4347 for application-related questions.
Current and former associates should use the internal manager, Human Resources, payroll, benefits or associate-support contacts provided by Home Depot. The applicant number should not be treated as a public HR department for employment disputes.
Vendors, suppliers, carriers and service providers should use the supplier and provider route available through Home Depot’s corporate contact page.
Investor and Shareholder Questions
Investor Relations can assist with financial reports, shareholder materials and investor questions. Customer complaints should not be sent to Investor Relations.
- Investor Relations Phone: 1-770-384-2871
- Investor Relations Website: Home Depot Investor Relations
Shareholders with stock-account questions should follow the transfer-agent and Computershare directions published through Investor Relations.
Unfamiliar Charges and Home Depot Scam Warnings
An unfamiliar Home Depot charge may relate to an online order, store purchase, pickup, tool rental, installation deposit, appliance order, Pro account or transaction made by another authorized household or business user.
Check Home Depot order history, receipts and account records. If the transaction remains unrecognized, contact Home Depot and then the bank or card issuer. Report suspected fraud promptly.
Be cautious of:
- Fake Home Depot support numbers
- Delivery texts requesting a small redelivery fee
- Fake refund links
- Gift-card payment demands
- Phishing emails imitating order confirmations
- Fraudulent job offers
- Callers requesting passwords or one-time codes
Use HomeDepot.com, the official app, the store locator or verified company pages. Home Depot and legitimate government agencies do not require payment through gift cards, cryptocurrency or an unexpected payment-app transfer.
Home Depot Reviews and Complaints
Five Home Depot reviews are currently visible on CorporateOfficeHeadquarters.com, dated from September 2024 through May 2025. They reflect individual customer experiences and are not proof that every store, carrier, installer or customer will have the same result.
Current review themes include:
- A delivery complaint involving a live tree left in direct sun
- A request for additional veteran parking spaces
- An unresolved refund for a returned damaged item
- An appliance-delivery complaint involving service and follow-up
- Praise for an Omaha employee who helped correct a refund-check address problem
When leaving a review, identify the store city and state, approximate transaction date, product or service, department contacted, response received and whether the matter was resolved. Do not post complete order numbers, card details, gift-card numbers, personal addresses, private employee information or account credentials.
About The Home Depot
The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia. The company serves do-it-yourself customers, professional contractors and customers using installation and project services.
Its operations include retail stores, online ordering, building materials, hardware, tools, appliances, garden products, tool and truck rental, Pro services and home installation services. As of February 1, 2026, the company operated 2,359 Home Depot stores across the United States, Canada and Mexico.
Home Depot Competitors and Related Corporate Offices
Home Depot competes with home-improvement retailers, hardware stores, building-material suppliers, appliance retailers and general merchandise companies. Related corporate-office pages include:
- Lowe’s Corporate Office
- Menards Corporate Office
- Ace Hardware Corporate Office
- Do it Best Corporate Office
- True Value Hardware Corporate Office
- Walmart Corporate Office
- Corporate Office Headquarters by Industry
Related Home Depot Resources
- Home Depot Customer Service Center
- Home Depot Customer Support Directory
- Home Depot Online Order Help
- Home Depot Return Policy
- Home Depot Credit Center
- Home Depot Leadership
- Home Depot Careers
- Home Depot Investor Relations
- Home Depot Customer Service Numbers, Orders, Returns and Delivery Help
Frequently Asked Questions
Where is the corporate office for Home Depot?
The corporate office for Home Depot is located at 2455 Paces Ferry Road, Atlanta, GA 30339. Home Depot identifies this location as its Store Support Center and corporate headquarters.
What is the Home Depot corporate number?
The Home Depot corporate phone number is 1-770-433-8211. Home Depot also publishes 1-800-654-0688 as a toll-free Store Support Center and corporate-routing number.
How do I contact Home Depot corporate about a complaint?
Begin with the store or department responsible for the transaction. Request a case number and supervisor when necessary. For unresolved store-related complaints, call 1-800-553-3199. Formal written complaints can be mailed to 2455 Paces Ferry Road, Atlanta, GA 30339.
Does Home Depot have a corporate complaint email?
Home Depot does not prominently publish a general direct corporate complaint email. Use the Email Us form through the official Customer Service Center, live chat, text SUPPORT to 38698, telephone support or the corporate mailing address.
What is the Home Depot major-appliance support number?
Call 1-800-455-3869 for major-appliance delivery, damage, defect and rescheduling concerns. Report eligible delivery damage or defects within Home Depot’s published 48-hour period.
What is the Home Depot online-order support number?
Call 1-800-430-3376 for HomeDepot.com order tracking, cancellations, missing packages, damaged products, pickup issues and online refunds.
Who is the CEO of Home Depot?
Ted Decker is the chair, president and chief executive officer of The Home Depot, Inc.
Is Home Depot a publicly traded company?
Yes. The Home Depot, Inc. is publicly traded on the New York Stock Exchange under the symbol HD.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, company contact details and complaint resources for many years. Information is reviewed using official company contact pages, public filings, leadership pages, customer-support resources and current reader feedback.
This site is independent from Home Depot. It separates corporate-office information from customer-service routes so readers can identify the department most likely to handle an order, store, appliance, installation, refund, employment, supplier or investor concern.
Last Updated: July 30, 2026
Page Update Note
This page was updated on July 30, 2026, to verify the Atlanta Store Support Center address and corporate phone numbers, add the current major-appliance number and customer-support hours, clarify text, chat and email-form options, identify current leadership and ownership, improve complaint routing and summarize the five reviews currently visible on this page.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by or operated by The Home Depot, Inc., HomeDepot.com, any Home Depot store, credit-card issuer, delivery carrier, installer, contractor, supplier or related organization.
This page provides general corporate-office and consumer-contact information. Telephone numbers, hours, policies, leadership and support routes may change. Verify important information through Home Depot’s official website before relying on it. Company names, logos and trademarks belong to their respective owners.
Share Your Experience
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Helpful reviews explain the store city and state, product or service involved, approximate dates, department contacted, response received, promised resolution and whether the problem was ultimately resolved. Protect your privacy by masking order numbers and excluding card details, passwords, gift-card numbers, private addresses and other sensitive information.