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Home Depot, Veteran parking. I have noticed that are only 2 veteran parking spots in the whole parking lot. However the rare at least 18 -20 handicap parking spots. The 2 veteran spots are normally taken while most of the handicap spots are wide open and I know there are a lot more than 2 veterans in your stores at one time. It seems to me that a few more veteran spaces could be made available. I am a veteran and quite a few of my vet friends shop there and they are of the same opinion.

Home Depot, Zero Stars — Customer Service Team is terrible! I have a problem with receiving a refund on a returned damaged item. After being hung up on 5 times and speaking with a so-called manager, No one chose to help, but instead kept apologizing for their incompetence. How can this experience be allowed from a Fortune 100 company. Outrageous!

Home Depot, Complaint concerning my appliance delivery. Had a terrible experience with my appliance delivery. Very poor customer service rendered. Unprofessional treatment and didn’t respond back to me in a reasonable time manner. Received my money and treated me like I didn’t exsist.

September 11, 2024. Re: Rachel Sheldon, Employee Commendation. Home Depot,4545 N. 72nd Street

Omaha, NE 68134 General Manager, I would like to commend your employee Rachel Sheldon at Customer Service for the outstanding customer service she has provided me. I had a situation with a will-call matter that was returned. The process was that a check was mailed out to me. There was incorrect-wrong information as to the address and information in the computer. Miss. Rachel Sheldon took the time to explain everything to me, called a lot of people trying to get the matter corrected and the refund done right. She was patient with me and my attitude, never stopped trying to get it right until it was corrected. I truly like the way that she handled the matter instead of just doing something while I was present and leaving it for someone else to handle. She handled the matter while I was not there until she got it corrected. Her work and attitude showed me outstanding service, caring and respect to the highest degree. I like the fact that she took control of the matter until it was corrected and the attention she gave me each time I came to inquire about the matter. I will say that it was the best customer service I have had in a long, long time. I truly commend Miss. Rachel Sheldon to the highest degree and thank her for handling and correcting the matter.

I filled out a return for the Milwaukee M18 metal cutting shears. the same time I dropped this package off at the UPS store to ship for me I dropped a Microphone that I sold to an individual on Ebay. UPS swapped the shipping label and the microphone went to the Home Depot return center in McDonough Georgia. I spent hours on the phone trying to get in touch with someone at this facility to help. Once I finally talked to someone I was told they could not locate the item even after i had given all the order info and the tracking number. Then was blown away as if its not my problem anymore. The Home Depot managers in Tuscaloosa Al has been the most helpful and went beyond what I expected to help find this item so I can get it to the proper destination. Just odd that with all the technology these days that this facility does not know where each delivery is located or some sort of direction where to start in locating a return especially when it clearly is not a Home Depot item.