True Value Corporate Office: Headquarters, Address & Phone 

Looking for the current True Value corporate office address? True Value’s headquarters information is changing. Do it Best acquired the True Value business in November 2024, and in July 2026 the company announced plans to move True Value’s headquarters from Chicago to the Do it Best Group campus in Fort Wayne, Indiana.

True Value’s corporate contact page still lists its Chicago Retail Support Center. The information below explains both locations and helps customers choose the correct phone number for a local-store complaint, online order, general company concern or parent-level corporate matter.

True Value Corporate Office and Headquarters Contact Information

Is True Value Headquarters Still in Chicago?

True Value historically operated its headquarters and Retail Support Center at 8600 W. Bryn Mawr Avenue in Chicago. Following Do it Best’s acquisition of the True Value business, the parent company announced that True Value’s headquarters would relocate to Fort Wayne.

As of this update, True Value’s official corporate contact page still lists the Chicago Retail Support Center and its 1-773-695-5000 phone number. Therefore, it would be premature to describe the Chicago operation as closed. The most accurate description is that True Value is undergoing a headquarters transition while its parent company is headquartered in Fort Wayne.

Who Owns True Value?

Do it Best completed its acquisition of True Value on November 22, 2024. The transaction included the True Value brand, inventory and paint-manufacturing operations. True Value now operates as a brand and business within Do it Best Group.

The acquisition means that Do it Best is True Value’s parent company, not a competitor. Do it Best Group supports thousands of independently owned home-improvement stores operating under the True Value, Do it Best and locally developed store names.

True Value stores are generally independently owned and operated. A problem involving an individual store may therefore need to be handled by that store’s owner or manager rather than by the corporate office.

Which True Value Contact Should You Use?

True Value Local Store Complaints and Returns

Because True Value stores are independently owned, the local store should normally be the first contact for a return, refund, employee complaint, incorrect price, pickup problem or concern about store conditions. Use the True Value store locator to find the store’s direct telephone number.

Ask for the store manager or owner and retain the receipt, transaction date, product information and names of anyone who assisted you. Corporate representatives may be able to document a concern, but they may not control the local store’s refund or employment decisions.

TrueValue.com Orders and Delivery Problems

For an order placed directly through TrueValue.com, call 1-833-748-7170. This support route covers online accounts, website purchases, delivery questions and other ecommerce concerns. Published support hours are Monday through Friday from 8:30 a.m. to 6:30 p.m. Eastern Time.

Have the order number, delivery address, product name and relevant tracking information ready. Do not post that information publicly in the comments below.

How to Escalate a True Value Corporate Complaint

1. Begin with the responsible store or support team. Contact the local store for an in-store purchase or online support for a TrueValue.com transaction.
2. Request a case or reference number. Record the date, representative’s name and proposed resolution.
3. Use the general-concerns number. Call 1-800-897-3112 if the issue involves the broader True Value organization.
4. Escalate ownership-related matters appropriately. Parent-company concerns may be directed to Do it Best Group at 1-260-748-5300.
5. Confirm the mailing address. Because the headquarters relocation is in progress, verify whether correspondence belongs in Chicago or Fort Wayne.

About True Value

True Value traces its history to 1948 and became one of the best-known names in independently owned hardware retail. Participating stores sell tools, paint, lawn and garden supplies, plumbing products, electrical supplies and other home-improvement merchandise.

The company’s structure has changed significantly. True Value was historically associated with a retailer-owned cooperative model, but it was acquired by Do it Best in 2024. The True Value name remains active, and independently owned stores continue operating under the brand.

True Value Competitors

True Value competes for hardware and home-improvement customers with The Home Depot, Lowe’s, Ace Hardware and Menards, along with regional hardware chains and locally owned stores.

Do it Best should not be classified as a True Value competitor because it is now the brand’s parent company.

Frequently Asked Questions

Where is the True Value corporate office?

Do it Best announced that True Value’s headquarters would relocate to 1626 Broadway, Suite 100, Fort Wayne, Indiana 46802. True Value’s current contact page still lists its Chicago Retail Support Center at 8600 W. Bryn Mawr Avenue.

What is the True Value corporate office phone number?

The Chicago Retail Support Center number is 1-773-695-5000. True Value lists 1-800-897-3112 for other general concerns.

Is True Value going out of business?

No. Do it Best acquired the True Value business in 2024, and True Value continues as an active hardware brand. The status of an individual independently owned store may vary by location.

Who owns True Value?

True Value is owned by Do it Best Group following the acquisition completed in November 2024.

How do I complain about a True Value store?

Contact the manager or owner of the independently operated store first. If the matter involves the broader company, call 1-800-897-3112.

How do I contact TrueValue.com about an online order?

Call 1-833-748-7170 or use the official online contact form.

Related True Value Resources

• True Value corporate contact information
• TrueValue.com customer contact form
• True Value store locator
• About Do it Best Group
• Do it Best corporate office

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate contact information and an independent forum for customer feedback. This page distinguishes among True Value’s parent headquarters, Chicago Retail Support Center, online support and independently operated local stores so readers can direct concerns to the appropriate organization.

True Value Headquarters Update

This page was updated on August 17, 2026, to reflect Do it Best’s acquisition of True Value, the announced headquarters relocation to Fort Wayne and the Chicago Retail Support Center that remains listed on True Value’s corporate contact page. Corporate locations can change, so confirm the appropriate address before mailing important correspondence.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with True Value, Do it Best Group or any independently owned True Value store. This information is provided for informational, review and complaint purposes. Local-store policies and decisions may be controlled by the independent store owner.

True Value Complaints, Reviews and Feedback

There are currently no published customer reviews on this page. If you have experience with True Value, share whether it involved a local store, a TrueValue.com order, the Chicago Retail Support Center or the parent company. Describe the problem and how the company responded, but do not publish order numbers, phone numbers, email addresses, financial information or other personal data.