Reach Out To Menards Corporate Office – Reviews & Complaints 

Menards, Untrained, uncaring don’t want to be bothered lumber yard workers. Greater at the lumber gate had no clue of locations of product. No effort to find out. It was a feature add item of 3/8″ ext. Wall sheeting, the store manager didn’t even know about it even though it was on the front page of the ad. Finally found it, took invoice up front to pay. Drove out back to pick up again gate employee had no clue or interested to help. Drove all around to look for the item. Got out of the truck to look for it walked all around even though I have a hard time walking. Two employees at the other end of the barn asked if I couldn’t find something. I said I could not my item and they headed in the other direction. Continued to look around found nothing even close to the item I had to gave up. Drove up to the gate and said I have lost patience looking for it with no one interested in helping me find it. The girl at the gate along with her other yard employees had no interest in helping me to find it. Told her I just wanted to get out of here I had enough and I will go to the desk for a refund. The employee at the desk was very concerned that happened but did not know how to return my money. The up front lead who is great, she is a all-star employee. She could not find a way to return my money also and she felt bad. I had to go outside I did not want to blow a nut on them. They had to call a manager to see what they had to do. I did not want to talk to a manager because it’s just lip service for an apology, most of the time they just really don’t care and is not worth my effort. The store manager was very kind and sorry for all the people that failed me. He also had a hard time returning my money. Would have liked it returned to my debit card but would only do it on a merchandise credit check. This obviously worked best for them not me. I told them I just wanted to get out of here and put this snow ball of incompetence behind me. The store manager laughed it off and said he would look into what happened for so many employees to blow me off. I’m very disappointed because I have found Menards my favorite store to shop. Have spent around $5,000 dollars since the store opened. I’m unfortunately reluctant to spend more money and time with the Gaylord Michigan Menards. I hope my opinion changes in time and my disappoint changes. I know I won’t use the lumber yard anymore, lots of issues out there and that comes from the leadership of the store. Please try to fix this so maybe I can someday have some confidence to use the lumber yard. If I have to I will only use it where I know for sure I can find things. I think your system has many flaws but if you get someone who cares it could work much better or possible work as intended. I want do not want thank you for a miserable experience you all did a good job of that. Please get your act together we the customer deserve better. By the way you do not deserve #1 for customer satisfaction, maybe #111

Menards, Difficult to Reach Customer Service. Good luck trying to speak with a real person about an online order at Menards! This has been one of the worst customer service experiences I’ve ever had.

Menards, Nice store, nice people. But, I am very uncomfortable with your policy on wanting to search my vehicle upon exiting your lumber yard. I have bought building supplies several times and have cheerfully shown my receipt and allowed the gate attendant to count my items or look at my order. I will not allow them to search my vehicle. If they want to look in the windows on a walk around that’s entirely within their purview. Asking me to open my vehicle so they can look in – no way – unless my order is inside the vehicle – then I will allow it. I am on camera from the time I enter the premises. I will not allow my vehicle to be searched as that is an invasion of my privacy. If Menards has probable cause that is an entirely different matter and then they can call the authorities. That has never been the case with me. I am polite and respectful but I refuse to allow my vehicle to be searched. I suggest they call their supervisor (which they do). This is policy is extremely offensive. If you would prefer I not shop at Menards let me know. Otherwise I suggest you change this insulting policy. I am a business owner and a pastor of a Presbyterian church. Those are my thoughts and that is how your policy affects me. There is a Lowes right around the corner. Let me know if you want me to move my business there. Otherwise, please change your policy or give me some kind of VIP pass so I can avoid this hassle. Sincerely. My store is Avon OH.

Menards, Get 11% rebate add 13% handling charge. I’m ordering flash sale and weekly sales on line. Notice a handling charge. This is not good. I tried to get flash sale items at the store and was told I must order on line. Menards scheme? Burlington Wi store.

That customer service number is for Capital One, not Menards,.