Reach Out To Menards Corporate Office – Reviews & Complaints 

Menards, I visited the Machesney Park, IL store on 11/30/‘24 to return some supplies from a tile job for my home. After the return (was fine), I went to pick-up some small items before leaving. One item to get, was a Christmas wrapping kit, on sale for $6.99. When looking in the area for Christmas items, I could not find the item. I found an associate, and asked for help finding the item. She checked her handheld computer, and directed me back to the area I was searching, and told me it should be there, If there were any left, (was OK). I went back to the area again, and kept searching. Another associate, a nice young man, approached me, and asked if he could help. He checked his computer, and found that the item was not on display, but said it was in the store, most likely on a skid, on the third floor, in storage. He called the store manager over, and they had a meeting. The result of the confab, was summoning another worker to search for the skid, and bring the item downstairs, in the area where plywood is sold. The young man took me over to the plywood area, and we waited. And waited. And waited. The young man then found another “manager”, and asked to find out what the status of the search was. No answers were given… The young man then took it upon himself, to take matters into his own hands, and went upstairs to check on the items himself, while I waited. Five minutes later, the young man returned with a cart containing two large cartons, and a wide grin on his face. He exclaimed that he had found the item, and that they came in two colors. I took two. Obviously, this is the Good customer service part of the story. I wish I could remember the young man’s name, even though he told me his name, when I asked him. He is the type of fine employee that every employer hopes to find. I hope that Menards, and his manager realize what they have in this young man. He made my experience at Menards this day, turn from a bad one, to a great one. Fortunately, I took a photo of this young man, before we parted, and it is included below…

Menards, Handicap ride arounds. Every other big box store has six or more ride arounds. You only have two. Menards should have more available.2 is absolutely not enough for the size of your store. I am a retired contractor. I will have.to take my business elsewhere If this does not change.

I shop at Menards in Elkhart Indiana spend tens of thousands of dollars a year. Today I went in and was told to leave the store because I refuse to sign the pad when I leave the yard picking up lumber. I was then threatened by the guard who would not open the gate would not let me leave who held my vehicle there but finally called and was told that he didn’t have the authority to do that open the gate future dates this reoccurred to the point he became violent with me told me that he wanted to meet me outside of there and settle it this old man I agreed however he finally left the gate up and I left like I always do now I’m a business owner I own two companies I spend tens of thousands of dollars at Menards in the past and they allowed the store manager allowed this security guard with no proof nothing did they confront me with any proof he said there was video he refused to show me the video and told me that if I didn’t leave you would call the police and have me escorted it out would not let me make the purchase I had at the register I just think this is below standard and that this store manager should be removed in Elkhart Indiana the Elkhart Indiana also has a two-star rating that just gives you an idea how bad that store is and then they think they can threaten you and make you sign documents and force you to do things and they don’t have the authority I would like for this store manager to be reprimanded be terminated or as minimal be taught how to treat customers especially ones that own businesses spend probably 50 to 100,000 annually in your store and you choose to kick me out for no just cause and I have no recourse we’ll just continue to share the message if I don’t hear back from you. I would suggest that anyone that has shopped at Menards in the past stop go to Lowes go to any alternative store.

Menards, Doors locked to garden department. Explain to me why doors are not used in garden department? I went to Machesney Park store to buy a load of patio stones. I had to enter in main door which was a walk from lot parked at garden center. Walked thru store to garden center. I could not find a employee to help me . Then I thought if I buy this heavy purchase I will have to drag it all the way back to front registers. You certainly do not respect seniors to purchase with convinces. So I left with out the purchase and went to Home Depot where I entered the garden center door and was greeted by a clerk who helped me purchase the stones which was a 400$ sale. I sure hope you look into this matter for your own good.

Menards, water heater complaint. I just had the worst customer service experience ever at the Dolton Illinois store, I bought 2 new water heaters from Menards in November 2018 one went bad last year the other yesterday both are still under the 6 year warranty the store customer service decided to remove the manufacture tag from the old one to put on the new one but it did not peel off the new one they decided to put on the new water heater but it broke into pieces and couldn’t be stuck back on the new one,at this stage I have a brand new water heater with no manufacturer tags on it and no way to identify the new water heater except the receipt which means nothing if I have a issue with the new water heater I’m pretty sure that this Menards store has violated FTC trade regulations I need someone to contact me .