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  • Holiday Inn Express Corporate Office: IHG Headquarters, Address and Phone Number

Holiday Inn Express Corporate Office: IHG Headquarters, Address and Phone Number 

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Many guests search for the Holiday Inn Express corporate office when they need help with a hotel complaint, reservation problem, refund issue, overcharge, billing dispute, room condition complaint, IHG One Rewards issue, canceled reservation, poor service, or an issue that was not resolved by the local hotel.

This page provides Holiday Inn Express and IHG Hotels & Resorts corporate office information, the IHG Americas office address in Atlanta, the global headquarters address in Windsor, phone number options, guest complaint routes, reservation support, escalation tips, review themes, and related hotel corporate office resources.

Holiday Inn Express Corporate Office and IHG Headquarters Contact Information

Holiday Inn Express corporate office and IHG Americas headquarters in Atlanta Georgia
Holiday Inn Express corporate office and IHG Americas office contact information for Atlanta, GA.

Holiday Inn Express Headquarters and IHG Update

Holiday Inn Express is a hotel brand within IHG Hotels & Resorts. Guests searching for Holiday Inn corporate office, Holiday Inn Express headquarters, Holiday Inn Express corporate office, Holiday Inn corporate offices, corporate office for Holiday Inn Express, Holiday Inn corporate number, Holiday Inn Express corporate office phone number, or Holiday Inn Express corporate number are usually looking for IHG’s Americas office, IHG guest support, or help with a specific Holiday Inn Express hotel stay.

The IHG Americas office is located at 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149. IHG’s global headquarters is in Windsor, United Kingdom at Windsor Dials 1, Arthur Road, Windsor, Berkshire SL4 1RS.

For stay-specific complaints, reservation disputes, billing issues, missing points, or room problems, guests should normally start with the hotel property, then use IHG Customer Care forms, IHG One Rewards support, or the appropriate reservations support route.

Important Hotel Ownership and Franchise Note

Many Holiday Inn Express hotels are independently owned and operated under the IHG brand system. That means a complaint about one Holiday Inn Express location may need to be handled first by the hotel’s front desk, general manager, owner, or management company before IHG corporate support can review the matter.

IHG’s Americas office and global headquarters are most useful for corporate matters, formal unresolved complaints, investor questions, development, media, privacy, and company-level correspondence. Hotel-stay problems should start with the specific hotel whenever possible.

Choose the Correct Holiday Inn Express Support Route

Hotel Stay Complaints

For complaints about room cleanliness, pests, termites, maintenance, air conditioning, TV problems, broken phones, noise, front desk service, rude staff, breakfast, Wi-Fi, parking, safety concerns, or poor hotel-level follow-up, start with the hotel’s front desk or general manager. If the hotel does not resolve the issue, use IHG’s online support forms.

Reservations and Cancellations

For reservation changes, cancellations, no-show charges, wrong dates, nonrefundable bookings, late arrivals, rate disputes, or confirmation problems, use IHG reservations support at 1-800-465-4329 or manage the reservation through IHG.com or the IHG app. If you booked through a third-party travel site, you may need to contact that booking company first.

Billing, Refunds and Overcharges

For overcharges, duplicate charges, deposits, incidental holds, cancellation fees, no-show charges, or refund disputes, contact the hotel directly and ask for an itemized folio. IHG’s support guidance notes that individual hotels are responsible for guest billing, so the hotel property is usually the first place to resolve billing issues.

IHG One Rewards Issues

For missing points, account login problems, reward night issues, elite status, promotional bonus points, or member support, use IHG One Rewards customer care at 1-888-211-9874 or submit the correct support form through IHG’s customer care pages.

Third-Party Booking Problems

If your Holiday Inn Express stay was booked through Expedia, Booking.com, a credit card portal, employer travel portal, travel agent, or another third-party site, refund and cancellation rules may be controlled by that third party. Ask both the hotel and the booking platform who has authority to modify or refund the reservation.

Employee, HR and Workplace Questions

Current and former Holiday Inn Express employees should first determine who their actual employer is. At many franchised or independently managed hotels, the employer may be the hotel owner or management company rather than IHG corporate headquarters. Payroll, W-2, scheduling, benefits, and workplace concerns should use the employer’s HR route.

What to Have Before Contacting Holiday Inn Express Corporate Office

  • The Holiday Inn Express hotel name, address, city, and state
  • Your reservation confirmation number
  • Check-in and check-out dates
  • Room number, if relevant
  • IHG One Rewards number, if applicable
  • Itemized receipt, hotel folio, deposit record, card authorization, or payment confirmation
  • Photos of room condition, pests, cleanliness concerns, maintenance issues, or damaged property, if relevant
  • Names of front desk staff, managers, hotel representatives, or IHG support representatives, if known
  • Copies of emails, app screenshots, cancellation terms, confirmation pages, support forms, or manager replies
  • The specific resolution you want, such as a refund, points adjustment, apology, hotel follow-up, billing correction, reservation correction, room correction, or written explanation

How to Escalate a Holiday Inn Express Complaint

  1. Start with the hotel property. Ask for the front desk manager or general manager, especially if you are still at the hotel.
  2. Document the issue immediately. Save receipts, photos, videos, app screenshots, room condition notes, cancellation terms, and names of people you spoke with.
  3. Ask for a folio or written explanation. For billing, refund, overcharge, no-show, or cancellation disputes, request an itemized folio and written response from the hotel.
  4. Use IHG Customer Care forms. Submit the correct issue form through IHG’s official customer care page, such as billing, missing points, reservations, or stay feedback.
  5. Contact IHG One Rewards if needed. For member account, points, reward night, or elite-status issues, call 1-888-211-9874.
  6. Use IHG corporate correspondence for unresolved formal matters. Formal U.S. correspondence may be sent to InterContinental Hotels Group, 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149.
  7. Use outside resources when appropriate. For serious safety, health, pest, discrimination, accessibility, or payment concerns, consider the local health department, hotel licensing agency, fire marshal, card issuer, consumer protection office, or legal guidance.

Common Reasons Guests Contact Holiday Inn Express Corporate Office

  • Reservation errors, wrong dates, canceled reservations, or late-arrival problems
  • Refunds, deposits, no-show fees, duplicate charges, or overbilling complaints
  • Pest complaints, termites, cleanliness concerns, odors, dirty rooms, or maintenance issues
  • Room type problems, incorrect bedding, overbooked hotels, or changed reservations
  • TV, Wi-Fi, air conditioning, phone, lighting, lock, or room-equipment problems
  • Rude staff, poor manager follow-up, front desk issues, or unresolved hotel complaints
  • IHG One Rewards points, missing stays, app login, or reward night problems
  • Third-party booking disputes involving Expedia, Booking.com, travel portals, or employer travel systems
  • Breakfast, parking, pool, fitness center, accessibility, or amenity complaints
  • Employee HR, payroll, W-2, scheduling, benefits, or workplace concerns

Reservation, Cancellation and Late-Arrival Complaints

Holiday Inn Express reservation complaints often involve wrong dates, late arrivals, canceled reservations, nonrefundable bookings, room-type changes, or third-party booking confusion. If your reservation was canceled or changed, ask the hotel for the reason in writing and save the original confirmation.

For a wrong-date booking or missed reservation, include the original confirmation, booking source, cancellation policy, payment record, and any messages from the hotel or booking platform. If you booked through a travel site, the refund process may need to start with that third party.

Billing, Overcharge and Refund Complaints

Billing complaints may involve duplicate charges, deposits, incidental holds, cancellation fees, no-show charges, or a hotel charging for more nights than were booked. Ask the hotel for an itemized folio that shows the room rate, taxes, fees, deposits, refunds, and final balance.

If a refund is promised, ask when it will be processed and whether the hotel or IHG support will send written confirmation. If the charge remains unresolved, contact IHG support and your card issuer with the folio, confirmation number, stay dates, and payment records.

Room Cleanliness, Pest and Maintenance Complaints

If your Holiday Inn Express complaint involves termites, pests, dirty rooms, broken fixtures, malfunctioning TV, broken phone, air conditioning problems, mold concerns, odors, poor lighting, unsafe locks, or other room-condition issues, report the issue to the front desk immediately and ask for a room change or documented resolution.

Take photos or videos when appropriate. For serious health, pest, sanitation, or safety concerns, consider contacting the local health department, building department, hotel licensing agency, or other local authority in addition to the hotel and IHG support.

IHG One Rewards, App and Missing Points Issues

If your issue involves IHG One Rewards, missing points, promotional bonus points, elite status, app login, member rates, or reward night reservations, use IHG One Rewards support rather than only contacting the hotel.

Have your IHG One Rewards number, reservation confirmation, stay dates, hotel name, screenshots, and case numbers ready. If the issue involves missing points, IHG may require a missing-points support form and proof of a qualifying stay.

Third-Party Booking and Travel Site Issues

If you booked a Holiday Inn Express room through Expedia, Booking.com, a credit card portal, employer travel system, rewards site, or travel agent, the refund and cancellation rules may be controlled by that third party. Ask both the hotel and the booking platform who has authority to modify, refund, or cancel the reservation.

Keep the third-party confirmation, IHG confirmation number if available, cancellation policy, payment receipt, and written responses from both the hotel and the booking company.

Unfamiliar Holiday Inn Express or IHG Charges

If you see an unfamiliar Holiday Inn Express, Holiday Inn, IHG, hotel deposit, incidentals, no-show, reservation, cancellation, parking, or reward-night charge, first check recent stays, future reservations, family bookings, business travel, pending authorizations, and IHG One Rewards account activity.

For help researching confusing hotel billing descriptors or unfamiliar card charges, visit ChargeOnMyCard.com. If you believe a charge is unauthorized, contact the hotel, IHG customer care, and your card issuer promptly.

Scams, Fake Booking Sites and Fake Support Numbers

Be careful with search ads, emails, texts, social media pages, or phone numbers that claim to provide a special Holiday Inn Express refund department, IHG complaint line, reservation fix, discount code, or deposit release. Use official IHG, Holiday Inn Express, IHG One Rewards, and hotel property contact routes whenever possible.

Never provide your full card number, bank login, one-time passcode, IHG account password, identity documents, or gift card numbers to a number or message you cannot verify. For fake booking sites, hotel phishing emails, refund scams, gift card requests, or fake support numbers, visit ThinkItsAScam.com.

Employee, Payroll and Workplace Issues

Current and former Holiday Inn Express employees should use the HR or employee resources provided by their employer. At franchised or independently managed hotels, the employer may be the hotel owner or management company rather than IHG corporate headquarters.

Do not post private employment records, Social Security numbers, payroll records, W-2 documents, disciplinary records, medical details, or confidential workplace information in public comments. Use the official employer, management company, franchise, HR, or labor agency route for sensitive employment issues.

Holiday Inn Express Reviews and Complaints

Current CorporateOfficeHeadquarters.com review themes for Holiday Inn Express include complaints about termites, room-condition problems, overcharges, refund disputes, wrong-date reservations, nonrefundable booking frustration, reservation cancellations, room type changes, poor staff response, and unresolved manager follow-up.

Several reviews describe specific Holiday Inn Express locations, including Lake Charles, Lincoln, Las Vegas, Canon City, Stillwater, Nashville, and other hotel markets. These reviews are individual guest experiences and may not represent every Holiday Inn Express hotel, franchise owner, management company, employee, or IHG support interaction.

If you leave a Holiday Inn Express review below, include the hotel location, stay dates, issue type, whether you contacted the hotel manager, whether you contacted IHG support, and what response you received. Do not post private payment details, full addresses, IHG One Rewards account numbers, reservation screenshots with personal information, employee personal information, medical details, or confidential employment records in public comments.

About Holiday Inn Express

Holiday Inn Express is an IHG Hotels & Resorts brand known for efficient, reliable hotel stays, complimentary breakfast at many locations, business and leisure travel, Wi-Fi, fitness centers at many hotels, and IHG One Rewards participation.

Holiday Inn Express is part of the broader IHG portfolio, which includes Holiday Inn, Crowne Plaza, InterContinental, Kimpton, Hotel Indigo, Staybridge Suites, Candlewood Suites, avid hotels, Garner, voco, EVEN Hotels, and other hotel brands.

Holiday Inn Express Competitors and Related Corporate Office Pages

Holiday Inn Express competes with other limited-service, upper-midscale, business travel, roadside, and family hotel brands. Related corporate office pages include IHG Corporate Office, Comfort Inn Corporate Office, Hampton Inn Corporate Office, Hilton Corporate Office, Fairfield Inn Corporate Office, Marriott Corporate Office, Hyatt Corporate Office, Staybridge Suites Corporate Office, SpringHill Suites Corporate Office, DoubleTree Corporate Office, La Quinta Corporate Office, Best Western Corporate Office, Clarion Corporate Office, Homewood Suites Corporate Office, Super 8 Corporate Office, and Residence Inn Corporate Office.

Related Holiday Inn Express and IHG Resources

Frequently Asked Questions About Holiday Inn Express Corporate Office

Where is Holiday Inn Express corporate office?

Holiday Inn Express is an IHG Hotels & Resorts brand. In the United States, corporate and regional matters usually route through IHG’s Americas office at 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149.

What is the Holiday Inn Express corporate office phone number?

The IHG Americas office phone number is 1-770-604-2000. For Holiday Inn Express reservations, call 1-800-465-4329. For IHG One Rewards and customer care, call 1-888-211-9874.

Where is Holiday Inn Express headquarters?

Holiday Inn Express is part of IHG Hotels & Resorts. IHG’s global headquarters is at Windsor Dials 1, Arthur Road, Windsor, Berkshire SL4 1RS, United Kingdom. IHG’s Americas office is in Atlanta, Georgia.

What is the IHG Windsor office?

The IHG Windsor office is IHG’s global headquarters, located at Windsor Dials 1, Arthur Road, Windsor, Berkshire SL4 1RS, United Kingdom.

How do I file a Holiday Inn Express complaint?

Start with the hotel’s front desk or general manager. If the issue is not resolved, use IHG’s official Customer Care forms and include the hotel location, stay dates, confirmation number, folio, photos, and requested resolution.

Who handles Holiday Inn Express billing problems?

The individual hotel usually handles guest billing first. Ask the hotel for an itemized folio and written explanation of the charge, then escalate through IHG support if the issue remains unresolved.

How do I contact Holiday Inn Express reservations?

Holiday Inn and Holiday Inn Express reservations can be reached at 1-800-465-4329 / 1-800-HOLIDAY. You can also manage reservations through IHG.com or the IHG app.

What should I do if my Holiday Inn Express reservation was canceled?

Ask the hotel for the cancellation reason in writing and save the confirmation number, rate terms, payment record, late-arrival notes, and any messages from the hotel or booking platform. Then escalate through IHG Customer Care if needed.

Are Holiday Inn Express hotels franchised?

Many Holiday Inn Express hotels are independently owned or managed under the IHG brand system. Local hotel ownership or management may be involved in resolving location-specific complaints.

How do employees contact Holiday Inn Express HR?

Employees should use the HR or employee resources provided by their actual employer. At many Holiday Inn Express hotels, the employer may be the hotel owner or management company rather than IHG corporate headquarters.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has published corporate office, headquarters, complaint, review, and escalation information for many years. This Holiday Inn Express corporate office page is designed to help readers identify the correct IHG headquarters route, Americas office address, reservations phone number, guest support path, and hotel complaint escalation process.

Because hotel ownership, support forms, booking rules, franchise operators, phone numbers, IHG One Rewards procedures, and corporate contact details can change, readers should confirm time-sensitive information directly with Holiday Inn Express, IHG Hotels & Resorts, the local hotel, their booking platform, their payment provider, or the appropriate agency before mailing documents or relying on a specific department route.

Page Update Note

This Holiday Inn Express corporate office page was updated on June 28, 2026 to verify IHG’s Americas office and global headquarters information, clarify Holiday Inn Express’s relationship to IHG, update reservations and customer care routing, remove outdated HR and fax labeling, remove unnecessary embedded map and copied code clutter, expand hotel complaint escalation guidance, improve related internal links, and summarize current COH review themes.

Disclaimer

CorporateOfficeHeadquarters.com is not officially connected with Holiday Inn Express, Holiday Inn, IHG Hotels & Resorts, InterContinental Hotels Group, any Holiday Inn Express hotel, franchise owner, management company, employee, booking site, travel agent, or affiliate. This page is provided for informational purposes and to give readers a place to share general reviews, complaints, corrections, and feedback about their own experiences. This page does not provide legal, employment, travel, hotel safety, medical, or financial advice.

Share Your Experience

Have you contacted Holiday Inn Express corporate office, IHG headquarters, IHG Customer Care, a Holiday Inn Express hotel general manager, IHG One Rewards, or a booking site about a complaint? Share your general experience below to help other readers understand what worked, what did not, and which support route helped resolve the issue. Do not post private payment details, full addresses, IHG One Rewards account numbers, reservation screenshots with personal information, employee personal information, medical details, or confidential employment records in public comments.

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Holiday inn Express Lake Charles LA Disappointing Termite Issue

June 17, 2025

Holiday Inn, Termites! My stay for a few hours was a nightmare at the Holiday Inn Express 1150 West Prien Lake Road in Lake Charles, LA for my husband and I on 6-15-25 Father’s Day weekend. We stayed in room 126 and after returning from a long and beautiful day, we were getting ready to shower and was greeted by termites in the bathroom and on a lamp shade on the dresser. We immediately got dressed and packed our clothes, but, before leaving we went to the front desk to get the worker to show him the termites, and his name was Chris, and the first thing he said (termites) without getting a close look at them. By this being Father’s Day weekend there was no hotels to accommodate us. We book this room through Expedia for a cheaper price and this hotel needs to be close down until this major problem has been resolved. We are so disappointed with this hotel because the clerk was very aware of the termites. I have plenty of pictures to validate the termites in the room!

B I

Holiday Inn Express Lincoln NE Disappointing Over Charge Issue

May 7, 2025

Holiday inn Express, Leisure Traveler 1 nite stay 4.24.25. Lincoln NE on Wildcat Drive charged me for 2 nites even though I booked 1 nite and have a receipt for $120.88 they charged my credit card $272.98! After 4 phone calls to that location, I finally filed a dispute with my credit card company for the overcharge to get the $171.90 overchge back!! Have stayed at many Holiday Inn Expresses many times for many years, (including this Lincoln location), but very frustrated with this stay and overcharge!! I Would not recommend this location to anyone!!

J D

Holiday Inn Express DIsappointing Reservation Issues

May 1, 2025

Holiday Inn Express, Reservation Issues. I always book my reservations through the Rewards App. we were on a long trip through Texas, New Mexico, Colorado, Kansas which resulted in booking numerous rooms. We stayed in numerous Holiday Inn Express along the way. We stayed in Las Vegas, NM on April 26-27. I booked our next Stay which was to be April 27-28 in Canon City, CO. Unfortunately because I was tired, i didn’t double check the dates on the reservation and accidentally put in the same date that I was already staying in. I did not know this until I tried to check in the next night at Canon City, CO. They let me get a room under a new reservation but would not refund my money for the previous one I missed. I contacted the complaint dept which automatically sent me to the email of the general manager of Canon City, CO Holiday Inn Express. I received a standard basic response staying basically to bad. I understand there are rules but there should be exceptions to every rule. It is obvious I did stay in a Holiday Inn Express that night just in another city. it was truly an honest mistake in my part and I Am Very Disappointed in the response I received. Since I got home, I wanted to make a formal complaint but when I put the reservation number in of the original mistake one, it’s no longer in their system but all of my other stays are there, Hmmmm…… sounds fishy to me. So from now in, we will find accommodations with another company and we always use Holiday Inn Express.

D H

Holiday Inn Express Disappointing Reservations Issues

April 1, 2025

Holiday Inn Express, Canceling and changing reservations. 1st Complaint: I booked a Double Queen room on my App February 2024, and somehow it defaulted back to one person while making my reservation, I always check rates and go back and forth between Apps and screens, so it must have defaulted back in those moments. You would figure since I selected the two beds and received a conformation for two beds that you wouldn’t even worry about the number of people selected. Obviously if someone selects two beds (which is a higher rate) common sense would tell someone that they didn’t select the correct amount of people staying. My daughter (15 yrs old) had wrestled in a high school wrestling tournament all day long (she was tired and sore) and then we had to travel over an hour to Stillwater, so it was around 11:30 pm or so when we arrived to check in. Nothing is said to me, I Did not receive a phone call Ever to question the number of people (I could have been called after the reservation was confirmed, the day before, that day or anytime for that matter). We check in (not a word is said about changing my room), they give us our keys and upon entering the room it is a one king bedroom. I go back downstairs, and they tell me they changed my room because of only have one person selected and they are out of rooms. They have already charged my card and now I can’t afford to go anywhere else, and my daughter had to sleep on a small couch after wrestling all day. She had a 2-hour softball practice the next day in Stillwater and got very little sleep. The next morning the manager admits someone should have called me and asked before making the change, and all she could do was offer some extra points to my account. 2nd Complaint: Nashville Airport. I have booked at this Hotel in the past. 1st time was good no complaints or issues, and it was April 2024. 2nd stay May 2024 the air conditioning in our room did not work, no help, very unfriendly staff, told us they have no other rooms. The next morning, I complain to manager & receive very little response. Not even a sorry or any extra points…Nothing!!!! We chose to stay at the Nashville-Vanderbilt Downtown for my son’s football season. My son plays football for Vanderbilt University, so we are in Nashville a lot. This last weekend we gave the Airport Hotel another try since it was a lot cheaper than the one close to Vanderbilt and I regret it so much. I booked the Hotel back in January for this last weekend 3/28-3/30. We had a 9-hour drive and left after work on Friday, around 8pm I had my husband call and let the hotel know we would be a late arrival and would be there around 1:00 AM, they said no problem and they would note the account. We arrive around 1:00 AM and I go to check in, the guy working the counter said my reservation had been canceled For Both Nights due to the card on my App being denied. I quickly look at my App and notice it had my old debit card on there (I was scammed over Christmas and had to get a new card, and I forgot to change it on my app to the new card). He then tells me he can rebook me, but I would have to pay the new rate $262 instead of the $150 I had it booked for, then he immediately says, “oh no, we have no rooms left”. He bats his eyes, no sorry, no nothing. Very cold and rude and starts asking the next person if he can help them. Very Rude And Cold! I go outside and call the customer service number online and they tell me “Someone Should Have Called Me” the exact thing the manager in Stillwater told me in 2024!!! No email, no phone call…..Nothing! just canceled my Whole reservation. My husband goes back in and makes the employee call the on-duty manager and she admits on the phone she canceled our reservation and already gave all the extra rooms away! There are no room available anywhere close, so we have to drive 30 Minutes back in from where we just came from and find a room for over $200. We finally got to bed at 3AM. I just can’t not process in my mind your hotel doing this to anyone in the middle of the night and 9 hours away from home (they had to see my address on my reservation), we had our child with us too sitting in a hotel parking for almost an hour searching for a new place to sleep!! Especially your reward members!!! How in the world does a Manger of all things…. not make a phone and take a couple of minutes out of their time to call to say “Hey, I was going to go ahead and charge your card, and it is not working, there must be an error, can you give me your card????” If someone is traveling 9 hours, they are going to have a card that works. We Called and said late arrival – they could have said “we’re going to go ahead and charge your card….. is the card you want to use at check in??? I see you made this reservation months ago, has anything changed with the card you want to use????? It is not hard to treat people with respect and not throw them on the street 9 hours away from home in the middle of the night!!!!!

C K E

Holiday Inn Express Disappointing TV Issue

March 26, 2025

Holiday Inn Express, The hotel itself is absolutely amazing the details here are excellent and clean. I’m extremely disappointed. I have been here for 2 days and the TVs absolutely are horrible. There is nothing like sitting in a hotel room looking at a black TV or frozen picture. Absolutely has ruined my getaway to relax and enjoy my birthday. The fact I have another day here is really stressing me out for the lack of relaxation. A brand New Hotel how can TVs not work? I wanted to give 5 stars for the Hotel itself is excellent.

S R
Corporate Office Headquarters