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  • Reach Out To Holiday Inn Express Corporate Office – Complaints

Reach Out To Holiday Inn Express Corporate Office – Complaints 

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Holiday Inn Express Corporate Office is located in Georgia, USA. More information to reach out to Holiday Inn Express is listed below, including the corporate office address, phone numbers, and websites. Also, customer reviews and Holiday Inn complaints.

How To Contact Holiday Inn Express Corporate Office Headquarters HQ

InterContinental Hotels Group IHG

Holiday Inn Express Headquarters Office Address:

3 Ravinia Drive Suite 100
Atlanta, GA 30346-2149 USA

Holiday Inn Express Home Office UK:

Windsor Dials 1 Arthur Road
Windsor SL4 1RS UK

Holiday Inn Express Contact Phone Numbers and Websites

Holiday Inn Corporate Office Phone Number: 1-770-604-2000
Fax Number: 1-801-975-1846
Customer Service Number: 1-800-621-0555
Reservations: 1-888-465-4329
Holiday Inn Home Office: 44 1753 972 000
Holiday Inn Express Human Resources Phone Number: 1-770-604-2000
Website: Holiday Inn Express

Holiday Inn Express Corporate Office HQ

Maps and Direction to Holiday Inn Express Headquarters

Holiday Inn Express Competition

Holiday Inn Express’s main competitors are Comfort Inn, Hampton Inn, Hilton, Fairfield Inn, Marriott, Hyatt, Wyndham, Staybridge Suites, Springhill Suites, Doubletree, LaQuinta, Best Western, Ramada Inn, Embassy Suites, Red Roof Inn, Super 8, Clarion, Homewood Suites, and The Residence Inn.

Holiday Inn Express: An Overview

Founded in 1991, Holiday Inn Express operates as a mid-priced hotel chain within the larger InterContinental Hotels Group (IHG) family. Designed to cater to both business travelers and leisure guests seeking a straightforward yet quality accommodation experience, these hotels prioritize essential amenities and services. One of their well-known offerings is the complimentary Express Start breakfast bar, setting guests up with a nourishing start to their day. Modern room designs, free Wi-Fi, and efficient service also form part of the Holiday Inn Express promise. With thousands of locations worldwide, the brand has firmly established its presence in the mid-tier hospitality sector, continuing IHG’s legacy of consistent and quality-driven guest experiences.

Navigating the Mid-Priced Hotel Market

In the mid-priced hotel category, Holiday Inn Express faces competition from a slew of brands striving to offer value to their guests. Notable competitors include brands like Comfort Inn (part of Choice Hotels), Fairfield Inn & Suites (under Marriott International), and Hampton by Hilton. These hotel chains, similar to Holiday Inn Express, provide essential amenities and straightforward lodging experiences for travelers who want reliability without the luxury price tag. As the hospitality industry evolves with technological advancements and changing traveler preferences, Holiday Inn Express, along with its competitors, continually adapts to meet the diverse needs of its guests.

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Holiday Inn Express Corporate Headquarters Reviews and Feedback

Dive into our comment and review section below to share your insights, read feedback from others, or voice your opinions about Holiday Inn Express’s customer service and corporate operations. Your input can be valuable for future guests and travelers.

Rated 2.2 out of 5
2.2 out of 5 stars (based on 3,749 reviews)

JR Food Mart Customer Service Issue

Rated 1.0 out of 5
February 26, 2024

Unprofessional customer at the register up front! Unprofessional customer service I was at the scan machine trying checking lottery tickets . I notice the machine was not scanning appropriately so I ask the young lady that work there, could she scan it at the register. She walked off unprofessionally without helping attitude nasty, every time you go inside the store her attitude is terrible all the time. Please someone inside the store at the time and you will see for yourself. Terrible experience


Hyundai Peeling Paint Issue

Rated 1.0 out of 5
February 21, 2024

Horrible. This whole situation with the PEELING PAINT on a car that is garage kept with 50,000 miles (Hyundai Santa Fe) We have, for generations, been a Hyundai family if I’m not mistaken it adds up to about 13 vehicles. I have called every local service manager, and guess what? They are out of the office & NEVER a return call and it’s been 5 months. I have been patient and had every intention to stay that way…we have been bamboozled by your company and your CHEAP Korean paint.

Susan Baxter

GL Homes Estero FL Warranty Issues

Rated 1.0 out of 5
February 18, 2024

Punch Out list not finished before closing; 6 weeks getting nowhere with damaged interior surfaces. Losing faith in GL Homes! We have been trying to get damaged surfaces fixed two weeks before closing. Our Construction managers did not deliver the promised solutions. We unfortunately closed on the home on January 29th and the Warranty department is giving us lip service. We want to communicate with only one person. We want to hire professional contractors. Photos have been uploaded to the Warranty App. Letters have been sent to Warranty. We are getting nowhere, nothing has been done but scheduling faucet fixtures squaring by plumber in 2 weeks!! My yard looks like a junkyard! We had to purchase a shop vac and vacuum a bag full of concrete out of our driveway. All our windows are Severely Scratched and need to be replaced. All our doors and hardware are shoddily hung. Our upgraded $7,200 handrail and staircase have holes, and unevenly finished cracked edges and need to be refinished by a professional. Our floors’ white grout is dirty and uneven, and the tiles are chipped. Our both upstairs tubs are deeply scratched and rusting and need to be Changed. Our upstairs mirror and sink are chipped and they need to be replaced. The upgraded front door’s windows are scratched and terrible paint job. All the thresholds are damaged and need to be replaced. We built a new home because we wanted a new home and new surfaces. Not surfaces that look 100 years old. Our son is building next door. Our friend is building 4 doors down. We believed in GL Homes’s reputation, which advertises the ultimate in quality. We loved the sales team and the nice contemporary Architectural Design of the homes. The Exquisite entrance Waterfall, the community, location, and underground utilities. We want to communicate with someone in management. We cannot have our furniture delivered. We cannot have our steps and upstairs finished. We want Priority so remedies can commence in the correct order immediately. We have been pushed around for 6 weeks. We are not marking every surface that needs to be fixed. It took me one hour just to mark one step, as is shown uploaded in the Warranty App. My uploading of the front door was closed. It was written every problem needs a separate ticket. Why didn’t the construction managers, and warranty supervisors upload anything before we closed or even after?? Please call us tomorrow. Gulayse Ergun (330)705-2770 RiverCreek, Estero, Florida. My housekeeper and I have been working 6 days just to clean the dirt and grout cement on tiles.!! No finished surfaces were protected. Countertops were used as sawhorses. The master bathtub surround metal sticks out like a sharp sword – who would approve of this, why wasn’t a round corner installed? More photos are uploaded onto the warranty app. This is not my job to be marking and cleaning for 2 weeks. Someone needs to come from the Corporate office, be our guest for dinner, and firsthand witness what we are Struggling with. Instead of being happy with our new home and moving in, we are horrified at the damages and shoddy workmanship. We need your help. ASAP

Gulayse and Hulusi Ergun

Jim n Nicks Customer Service Issue

Rated 1.0 out of 5
February 15, 2024

On February 14th, 2024 around 8:44 p.m. I purchased meals for our family which was two double burger meals and hot wings. The double burger that I bit into had a latex glove in the middle and wrapped around the bottom. After the contact with the latex, my mouth experienced a breakout and a swollen throat. Negligence, pain, and suffering! I drank Benadryl to resolve the problem.

Jimmy Hyde iii

Jersey Mikes Customer Service Issue

Rated 1.0 out of 5
February 12, 2024

Bad Customer Service blaming third-party website!

21040-F Frederick Rd, Germantown, MD 20876

Has no idea why I have gotten charged for food that is not available to pick up. Told to contact the manager, and then 18 minutes later, I was told to contact their website. If you are in need of food in exchange for your money, do NOT come to this location. I told him it was not in the system and that I needed to come back to speak to David Campos. Alejandro Castillo was not able to do anything after asking to view my email confirmation, my text messages, and then their website.

It is unacceptable to place blame on the customer for their third-party app.

My time has been wasted with no energy to fuel my frustration.

41 mins

No food

Must return to the store for a possible refund if the manager chooses to respond, instead of calling me during his work shift tomorrow at 11 -6 / or so, told by Alejandro Castillo.

Mrs. Ashley S. Thomas

Holiday Inn Express Edmond OK

Rated 3.0 out of 5
January 27, 2024

Recent stay at Holiday Inn Express in Edmond OK! I wanted to pass along a photo of the chair at the table in our room. The chair wasn’t even something I would have given to a thrift store to resell. Photo enclosed (hopefully). We stayed three nights and generally speaking the place was okay. The staff was nice and helpful. The room was clean. The shower and bathroom towels, etc where adequate. The price was good and the location good for us. The only “problem” was some of the furnishings very badly needed replaced. In particular, the office chair and the arm chair. Not what I expected from a Holiday Inn Express. Maybe they are not the motel I used to know. I would stay there again, however because of the location and price, but I would go with more realistic (lower) expectations. The breakfast on a scale of one to ten would be a seven… okay, but nothing to brag about or necessarily look forward to each morning. I’ll emphasize that the staff was nice. They don’t control the things that disappointed me.

Gary Coffey

Holiday Inn Express Non Working Amenities

Rated 2.0 out of 5
January 12, 2024

We stayed overnight at the Calhoun South Holiday Inn Express in Georgia, on January 8, 2024 and were not impressed. The room was ok, but definitely in need of a thorough cleaning. The TV and refrigerator in the room did not work at all and the one bedside light did not work either. When a replacement bulb for the light was requested at 6pm, we were informed that the maintenance person had left, so nothing could be done. The next morning in the breakfast area one of the two toasters provided did not work properly either. These items were brought to the hotel manager’s attention and her response was far from satisfactory.

We have previously stayed at a competitors’ establishments, but felt we should give Holiday Inn Express a try. Based on the above, we will definitely stay with the competition!


Disappointed with current experience - Holiday Inn Express at 811 Grants Mill Rd

Rated 2.0 out of 5
January 1, 2024

I stayed in your Holiday Inn Express at 811 Grants Mill Rd, Irondale, AL 35210 on 12/31/23 and checked out on 1/1/24. During check-in, I experienced a very disappointing situation. In the first room, I was given (room 204) the shower head was broken. The second room I was given (room 211) had someone lying in the bed, I alarmingly apologized for coming into their room and went back to the front desk upset at that experience because it could have ended very badly. The rep found me a room by going to check it first herself. I had to reach out and let someone know about this situation because I have been a loyal customer for decades (IHG# 855555650) throughout my military career and now in retirement. This is extremely troubling as I wouldn’t expect anything like this from such a well-known hotel name. Please remedy this situation so no one else is put in a situation like I was. Thank you for your time.

Ralph E. Grimes

Hollywood Walk of Fame LA Complaint

Rated 1.0 out of 5
December 20, 2023

My young adult son travelling from Australia had booked this accommodation for his final destination on a tour across America with a top deck tour. He stayed at Times Square Holiday Inn and had a great experience. We encouraged him to stay in a reputable hotel company as it was his first travel on his own. He had written to Holiday Inn in Hollywood to tell them he would be late to the hotel well in advance. During his trip, he had his wallet stolen and was using just his phone for all his transactions. He arrived at 2145hrs at the hotel and Hussain at the desk would not let him stay as he did not have a physical card. My son was distressed and called us on Facetime. Hussain would not talk to my husband and me. I then called the hotel and offered my credit card details over the phone etc. Hussain just kept saying it is not policy, we have procedures. So, my son had to go out on Hollywood Boulevard looking for accommodation. It was very disappointing. I find it very hard to believe a member of staff is not able to make a safe decision in the above situation. Very disappointing that the employee is so nervous.

Kay Fraser

Holiday Inn Express Home Office - Parking in Loma Linda Location

Rated 4.0 out of 5
October 22, 2023

I recently stayed at the Loma Linda CA location. There was a car parked in the handicapped space closest to the door with so many cobwebs and dirt on it that it looked like it had been there for months. The license plate also had been expired since 2017. When I asked about it they said it belonged to a person who’s been living there for about 3 years. Handicap spots are hard to come and to have it occupied by this is uncalled for. I almost called PD to see if they would tow it.

Debra Reed
Corporate Office Headquarters