Holiday Inn Express Corporate Office Headquarters

My experience at this hotel was the worst experience I have ever encountered in my life. I was scheduled to stay at this hotel this coming weekend November 11 through 13 2022. Yesterday November 9, I noticed a charge of $406.38 which had been withdrawn from my account. After research, It was brought to my attention that the hotel had withdrawn this cash from my personal bank account. I proceeded to call the hotel to understand why this transaction took place before my arrival. I should also mention that the amount that they request from you for incidentals, which is usually just a hold on your credit card was also deducted from my account. when I called the bank to speak with someone regarding this transaction I was routed to the GM by the name of Ann Weber. Let me say this first, entitlement does exist. Ms. Weber proceeded to tell me that this was their policy and they could withdraw this money anytime after the 48 hours clock started prior to your arrival. I proceeded to ask her if this was in writing in their policy, and she replied this was their policy and that if I did not approve I could stay somewhere else. I’m a well-educated male, and I’ve never experienced someone in the Customer service field who was so unprofessional, condescending, and Just outright rude. She proceeded to call me “honey” and told me that I would not be welcome in the hotel ever again. Is this the way a Hotel should conduct business? I find this to be very interesting because this weekend a number of alumni students along with their families will attend the University of Maryland Eastern shore (HBCU) annual homecoming. I can’t help but find this a coincidence.